Contacting Pizza Hut Headquarters
Pizza Hut is a pizza restaurant owned and operated by Yum! Brands. All contact information for the corporate headquarters is directed through the main company. You can find out about the corporate office by visiting the Yum! Brands website. The Pizza Hut website does not list corporate information, but you can find out about current offers, deals and view the complete menu on the official website.
Pizza Hut Headquarters Info
Yum! Brands or Pizza Hut headquarters is located in Louisville, Kentucky. Contact information includes a contact form, mailing address and contact phone number for Pizza Hut headquarters.
- Address: You can write to the Yum! Brands corporate office to contact Pizza Hut headquarters. Address all letters to:
Yum! Brands attn: Pizza Hut Headquarters 1900 Colonel Sanders Ln, Louisville, KY 40213
- Phone Number: The official phone number for Pizza Hut headquarters is 1-502-874-8300. If you are looking to contact the customer service department for Pizza Hut, call 1-800-948-8488 or 1-866-664-5696 from Canada.
- Email: The contact form [+] for Pizza Hut headquarters is nothing more than the customer service contact form. There is no email address or contact form for the corporate office at Yum! Brands.
- Website: You can visit the website for Yum! Brands [+] to find out more about the corporation behind Pizza Hut. There is no website for Pizza Hut headquarters as Yum! Brands is the parent company.
Pizza Hut Headquarters Executive Team
There are no direct executives associated with Pizza Hut headquarters as the headquarters is found at Yum! Brands. There is a group of senior officers and a Board of Directors at Yum! Brands [+].
Senior Officers
David Novak – CEO
Sam Su – Vice President
Scott Bergren – Pizza Hut CEO
Jonathan Blum – Senior Vice President
Anne Byerlein – Chief People Officer
Christian Campbell – Senior Vice President
Niren Chaudhary – President, India Restaurants
Greg Creed – Taco Bell CEO
Roger Eaton – Kentucky Fried Chicken President
Larry Gathof – Vice President
Patrick Grismer – CFO
Mickey Pant – Kentucky Fried Chicken CEO
David Russell – Vice President
Board of Directors
David Novak
Sam Su
Michael Cavanagh
David Dorman
Massimo Ferragamo
Mirian Graddick-Weir
Bonnie Hill
Jonathan Linen
Thomas Nelson
Thomas Ryan
Robert Walter
Pizza Hut Headquarters Brands
Pizza Hut is the brand from Yum! Brands. Other brands from the company include Kentucky Fried Chicken and Taco Bell. In some cases more than one brand will occupy the same restaurant.
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Hi, I have photo evidence of an employee who I believe works at your 633 W Main St, New Holland, PA 17557 location, placing dirty shoes and such into equipment that houses customer’s food – and this is only one instance of things this employee has posted onto social media about doing. If someone could get back to me about this issue I have no problems giving these photos and the employee’s name. I feel calling the location itself to report this would leave the issue unaddressed.
I placed an order online they took my money off my card and then call me back 5 minutes later and told me they do not deliver to where I am and then I told them I am going to pick up my pizzas and when I got there to pick up my pizza they would not give them to me they tried to make me pay for it again knowing that they had the money already I called my bank while they were standing there and my bank said that Pizza Hut took the money and they never gave me my food or my money back
I am going something simular here in Brunswick Ga. With overcharges. 50.00 came our of my Bank and the Pizza was only 42.00. I confronted her on the phone she assured me they only charged me 42.00 ….I said Im looking at My Bank statement even though the receipt they gave me said 42.00. That included Tip and delivery fee. Been busy working went by today to get my money back and they were CLOSED due to Maintance ISSUES according to the sign on the door.
This is a worker for a Birmingham, Alabama pizza hut. My manager refuses to give me the human reasorce department’s phone number and I need it. Seeing as this may be the only way for me to get, I need that number or email.
So disappoint I order a custom pizza and. It was delivery and. The garlic. Sauce condiment. Was open and got alk over my pizza which I threw away because it was Everywhere and I could eat. It so then I called Pizza Hut in Pendleton Indiana and. The manager was so rude asked if she could just Just give me the money for. The one pizza back because I paid with my card and she was so rude and. Then hung up on me. I. Will never order pizza for Pizza Hut in Pendleton Indiana again. They are so rude
Never use PIZZA HUT period!! There is none there that cares! I will go to dominoes now forever.
Pizza Hut in Adel Ga is the worst. After confirmation texts saying my pizza is on the way it takes 45 minutes to get it to my house. Every time.. Can yall not do anything to improve this ridiculous store? Cant even get a complaint phone number
I was a customer in the saranac lake pizza hut and the store manager was not really helpful and I have had this issue with the same store manager and my pizza tastes like it was old dough and my food was doughy. My dishes were not clean… one of the servers that I had looked like she was on drugs and came and gave our drinks and took our orders but then she didnt come back to bring our food out. It was someone else. The employees were not doing their job well some.were but as for the ones I saw was walking around. There was a tall guy who was not a.cook nor an server and he just walked around. My husband was not please and he didnt like his food and I for one will not go there.as long as that store manager is there and I will let people know that the pizza hut in saranac lake is not a place to go… I asked for the main number to contact someone higher than her. She was not helpful and the two servers the one that looked like she was high on a narcotic. I want to make a.food complaint and a experience. I again will never step foot in that store as long as that store.manager is there.
I want to write this comment and hope Headquarter can do something about it my location pizza hut #506 Benton, Ky i quit my job last friday on Oct 19, 2018 i really not happy with them anyway so anyway when peoples who work there and everyone there didn’t wear their gloves when they make pizza they don’t use gloves even manager the same thing didn’t wear no gloves too when they make pizza for other peoples i have been seem them doing for last few month they don’t wear NO GLOVES worker and all manager also about ICE MAKER…. one of my friend who work there before he told me i didn’t know so he asked me did u drink pop with ice and i say yes and he told me to pour out just drink pop but no ice and i ask him why??? He told me that ice have MOLD in it and i say what did manager know about it ?? and he say yes manager know about it but they have nothing to do about it and manager don’t care nothing i can do i was like whatttttttt manager say that oh boy manger name is Phillip he is mean and not freiendly to peoples he don’t care and he also help make pizza too but he don’t wear no gloves either… Honestly with you i will never going to order pizza hut ever again cuz i’m going to warn peoples around here don’t eat in or order cuz they don’t wear no gloves when they making pizza…….. I hope Pizza Hut Headquarter see my comment and hope they do something about it and hope they shut pizza hut down and get a new manager and new owner because those peoples who work there right now don’t follow policy
On September 30th, 2018 I took my family to the Pizza Hut in Greece NY, which reminded me of Russia in the 1930`s inside for a sit down dinner. The restaurant is located on Denise Rd. 14616 . The owner of this Franchise should be ashamed . It was a dirty, filthy discussing place. It was hard to tell if they were selling Pizza or what. The salad bar had old brown lettuce that was discussing. The kitchen looked like a bomb went off.
When you entered the restaurant, I say that loosely, the entrance was unsafe due to light bulbs that we out and needed replacement. The rug was a cesspool of filth, the whole place felt dirty.
I WOULD NEVER RETURN. In this day and age on competition I would think that repeat customers you would want. The company that owns this brand is called yum yum, should be called DUMB DUMB. That`s who is running it. Corporate should get their butts out of their headquarters and get in the field and crack the whip on their Field management team. In other words ” clean house ” As far as I am concerned, Pizza Hut is on the same path as the dinosaurs, Someday people will say “Pizza WHO” ?
one positive thing… the waitress we had was great. I hope you clean up your act because at one time you were a great business model.
PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!! STOP THAT STUPID COMMERCIAL, WITH THAT BLACK KID SCREAMING IT’S HEAD OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM OFFENDED BY THIS COMMERCIAL, AND WANT IT TO BE PULLED OFF THE AIR!!!!!!! I DON’T WATCH, “THE NATIONAL FELONY LEAGUE”, but I Enjoy Pizza Hut Foods. PLEASE COME UP WITH DIFFERENT COMMERCIALS, AND DROP SPONSORING THE GANSTA, “NFL”
I am also writing to complain about the dirty conditions of the local pizza hut I USED to purchase my pizzas from. The one is on Lincoln Way East in Massillon Ohio 44646. I have been eating Pizza Hut pizza for years and years. I recently went into the pizza hut on the Lincoln way restaurant. I WILL TELL YOU I WILL PROBABLY NEVER GET PIZZA FROM THERE AGAIN. As I ordered the buffet, I went up to get some pizza and some salad. There were salad pieces and parts ALL OVER THE PLACE…on the bar itself as well as all over the floor. The store was not very busy…there were only 4 other tables with visitors. SO THERE WAS PLENTY OF STAFF AND PLENT OF TIME FOR THE STAFF TO CLEAN UP THE PLACE. but….they chose to stand around and chat. I took my phone and took some photos and I think they saw me doing that and finally decided they better clean up a little….
It was absolutely filthy and no body seemed to really care. Since then I have watched the restaurant and in the last three weeks it’s almost like it’s closed up, which is what I believe that is where this restaurant is headed. What a shame…. there are at least 4 other pizza shops within a mile of this Pizza Hut so people don’t need to and won’t put up with such filth. Better think about getting new management in there that really cares. It’s getting as bad as the Pizza Hut that used to be on Wales Rd in Massillon before it got so filthy that no body went there and it ended up closing.
I would like to give a shout out and praise to my Pizza Hut #034284 @ 1750 W Thomas St in Hammond, Louisiana for their excellent service! They are always on time with my order and it’s always accurate. There’s only been one or two occasions when it was incorrect but the made it good…either remade it or gave me a credit for my next visit. I always receive friendly service as well and that’s very nice and also rare these days!! The pizza that I ordered last night was one of the best that I’ve gotten and all of them have been good! It was delicious! So thank you Pizza Hut for such good service and good quality food!! Keep up the good work!
My only complaint, and it has nothing to do with the quality of the store is they don’t deliver to me…I have to go pick it up. There are 2 Pizza Huts around me and neither will deliver to me. Dominoes will deliver to me but I refuse to eat from there…I’ll drive to Pizza Hut!!
Wendy Lowe
I tried to order pizza tonight and received the worse service ever. A lady claims to be the store manager at the the location in kenner called my phone to say she voiding my order because she needed to be off by 10:30. I explained to her I ordered my pizza at 9:40 and she stated she didn’t have time to make my pizza. She then proceeded to telling me she would Spaatz out and hurt me and gave an employee the phone. I order pizza hut all the time but that would be my last time. I was threatened and treated very poorly. Worse experience ever!
HATE YOUR AD WITY THE LITTLE GIRL IN JERSY TEARING BOX UP . IF MY DAUGHTER DID THIS SHE WOULD BE SPANKED . THIS IS A TERRIBLE AD AND I WILL NOT BE BUYING FROM YOU TILL THIS AD IS REMOVED.!! PUT ON REASONABLE COMMERICALS .
I have had several bad experiences with the pizza hut location in waverly new york but today was the last straw, I ordered the big dinner box with seasoning on the crust, not only did they not season the crust but there were no wings, none, so I called and they were supposed to send out my wings, i called back 2 hours later and i was told they were on their way, they never showed, they just lost a lot of business from my family due to this, very poor customer service
Hello Everyone
I m truck driver & I order a pizza from Pizza Hut there phone No # is 8176251685
This location it’s in Fort Worth Texas
Worst service Ever I get my pizza after 2 1/2 hours ..
The PIZZA HUT located in Homewood Alabama, on Green Springs Avenue needs to be closed down. Why? The manager does not care about how you’re treated. I entered the store to order a pizza on line on a Friday. They are supposed to close at 12 midnight. I was told they were closed and it was 11:10pm. I told the manager he did not care. POOR SERVICE.
I had a horrible experience with the manager from the south shore harbour store in Texas. I ordered easy sauce on my pizzas. Got them and had extra sauce. I called back and Chase offered a credit for the mistake. But the restaurant manager, Jeffrey, texted me . He told me call the store immediately. He accused me of always making complaints to get credit. Mind you this is my very first complaint!!! I do surveys to get a code. Not complain!!
Dear Pizza Hut, I love your Pizzas so much, and I have been to Tuscony. There is no Pizza Hut’s neer to where I live and they don’t deliver that far, which is a shame because I love your Pizzas. The meat feast ones with stuffed crust are delicious. Do you know if there are any Kosha Pizza huts anywhere? Just curious. Where can I get your postal addressee? The one given here is for KFC. Please don’t go organic, organic food is terrible in my experiences.
We order our pizza at 11:30 for our office it was after 2:00 when they brought it. When we call we were told we would just have to wait until it got here. It was not hot and the cinnamon bread was so tough that you could not chew it. The bread sticks were hard. the total of this order was almost $30.00. We will think long and hard about ordering again from Pizza Hut on Stratford Rd Winston Salem NC.
Veronica
So disappointed with my experience tonight. I love Pizza Hut and order once a week but after tonight I’ll be finding a new pizza place! I placed a order at 6:39pm and it didn’t arrive until 9:02 apon arrival I noticed my order of wings missing, but I figured I’d call later I just need to get munchies kids fed, I went to serve the pizza and it’s was like cold rubber you can tell it had been sitting for a while and the breadsticks were as hard as a rock! I called the store in Mason ohio 45040 only to be disrespected, I told the “manager” about the problem and was told there was nothing they can do about it they where short staffed and only had 2 drivers so I tried to get the store number anencephaly his name when he proceeded to tell me that was none of my business and then hung Up on me! How rude! Not a happy mother or customer and will be reconsidering any future orders from the his store!
I placed an order on line as i alwys do, i then waited for a fee hours to check my card balance as i have fraud on my credit card before. My order total waa 15.70 at the time of purchase i received and email with my reciept attached. When i checked my account it stated my card had been charged 18.84 … i went to the store to speak with the manager alex and asked for my signed copy of my reciept he said he doesnt know what happen. He then called his manager gerson mareird THEN THAT MANANGER SAID I DONT KNOW WHAT TO TELL YOU IT WAS DONE ONLINE i then asked him about the charge and it being refunded he said it hasnt went through so i dont know. As a mananger i feel they should be more knowlegable about the company . Now im over charged and received HORRIBLE CUSTOMER SERVICE. REALLY IS THIS WHAT PIZZA HUT TEACH THEIR EMPLOYEES.
TO WHOM EVER IT MAY CONCERN I HAD WENT INTO PIZZA HUT YESTERDAY 8/15/2017 AND WALKED RIGHT BACK OUT WITH MY REFUND! . I WAS OBSERVING THE PERSON MAKING THE PIZZA AND I REALIZED THAT THE SAME PERSON WHO WAS TOUCHING ANYTHING AND EVERYTHING IN THE STORE AND HE WAS TOUCHING HIS FACE AND ETC, WITH OUT WASHING HIS HANDS STARTED MAKING THE PIZZA WITH OUT GLOVES. THEN HE WOULD PUT HIS HAD BACK IN THE CONTAINER AFTER SPREADING THE TOPPING, AND ONCE HE GOT TO THE PEPPERONI HE WOULD RUB THEM ON HIS HANDS. THE PERSONNEL TOLD ME TO TAKE IT UP TO CORPORATE AND WHEN I TRIED CALLING I WOULD NOT GET ANSWERED. IT WILL JUST TELL ME TO DO THIS, TO WRITE MY PROBLEM. THIS IS PATHETIC. MY DAUGHTER USED TO EAT THERE, LORD KNOWS WHERE HE HAD HIS HANDS. YOU GUYS JUST LOST A CUSTOMER FOR GOOD! WHY AREN’T ANY OF THE EMPLOYEES WEARING GLOVES? IT WAS DISTURBING AND DISGUSTING.
Just orderd from Pizza Hut Greenwood rd, Shreveport, La same problem no Hloves hands Hod knows where!!!!!!
I work at a pizza hut store In indiana and have another employee who does the same thing. I have said something to the GM and he was like leave it alone it doesn’t concern you. The same gM wants us to communicate with him and gets mad when we do and fires you. If this is how they want employees to see pizza hut I’ll go work somewhere else.
I have ate Pizza Hut pizza for years.
The Pizza Hut in Quitman, Mississippi is by far the worst Pizza Hut I’ve ever been to. The service is bad.
I ordered a pizza online today for takeout so I wouldn’t have to deal with the bad service. I ordered at a little after 5:00 PM for a 6:00 PM pick up. I showed up a little after 6:00 PM and they had not checked on online orders and not even started on my Pizza. I told them to just forget about it and walked out. I will never step foot inside Pizza Hut again !
i need someone from pizza hut to know i was just treated with utmost disrespect from a pizza hut manager here in dallas, tx 75243. Address: 3725 W Walnut St, Garland, TX 75042. When i asked for the womans name she she hesitated for quite a while then finally said her name was gabriella but im not sure. would like compensation for the horrible service ive experienced tonight.
For some reason I choose to give my local Pizza Hut in Mukwonago, WI another chance. Once again a disaster. They constantly continue to deliver my pizzas late all the way up to 2hrs late and have never been on time. I call their office and it’s just “Yeah sorry were running late” or today was “Yeah my driver had to get gas” they are completely rude with zero customer service empathy or willingness to make the situation better. All I get is another email for a free pizza because they can’t ever deliver on time. Dominos will be my new local pizza of choice.
I always order from Pizza Hut in Garland TX off of 3725 W Walnut St. Today I received the worst service ever and it was from the manager on duty now.
She was rude and rush me off the phone.
She claimed she gave me a 1 hour wait time in which I know she didn’t. I wouldn’t never accepted that due to the fact my lunch would’ve been over with.
When my order finally arrived my bread sticks were burnt. I took a picture of these burnt bread sticks as well.
She was not kind with her apologies and I am not happy with this location at all.
My company always order from that location and we never had this problem.
I’m very upset because I have made several attempts to get in touch with someone, and have received no reply, after weeks.
I ordered a pizza on July 23rd, a simple large cheese pizza, nothing difficult, and a bottle of soda.
The pizza took OVER TWO HOURS to be deliberated, and it was COLD. I had to preheat my oven, and reheat the pizza, which is unacceptable. Additionally, the soda bottle was not sealed, and the beverage was flat.
This is the worst customer service and I would like it resolved.
WOW i use to love pizza hut, now they suck real bad
I live in Dublin, Georgia. We have ordered from Pizza Hut on a regular basis for the past 23 years. When I called to order 2 pizzas last week, I was told there had be a policy put into place and they would no longer deliver to my residence. They cut off is 150 yards up the road? We even offered to pay extra for the last 100 yards. The address does not show up in their delivery area. Thanks Pizza Hut.. We are older and I will have to find another place that will deliver to us. A shame.
I WISH I had seen all these negative reviews before ordering from here. After 17 minutes past given delivery time, I called to see where our order was. I was told driver should be arriving any minute. 13 minutes later driver shows up. He was whining to me about being busy and another driver having a flat tire. Why he felt the need to complain to me, I have no idea. I mistakenly still tipped him $5. This order was TERRIBLE. The breadsticks were cold. The pizza was RAW dough. When I called in I was told by Ashley that they have had many issues with pan pizzas being raw dough. That “you aren’t the first person to complain”. SERIOUSLY!! I guess their employees whining to us about their faults is company practice? Save your money and call Papas. You will regret placing an order here Pizza Hut 7620 S Meridian St Indianapolis IN–Check out the reviews on Google. EVERY single review on this location is negative. This place will be shut down soon if someone doesn’t get their act together.
I LOVE PIZZA HUT but can stomach to eat the food. They do not wear gloves. They are touching all over the place and no gloves their hands. YOU HAVE TO PRAY THE HEAT KILLS THE GERMS. The pizza hut in Middletown PA 17057 has sanitary issues. Ive seen them handle food and go straight to the cash register and back cooking. It makes no sense that most of the dough is premade so NOT to be wearing gloves is gross. When you look at the people touching your food NO WAY I would not invite them to sit at my table why let them touch my food with bare hands.
I ordered online but the order did not go through from what I was told. So we ordered pizza and waited for it for 30 mins for a carry out. When I received the pizzas there was hardly any cheese on it, the pizzas tasted very old and looked old as well. Also it was cold. I ordered hand tossed, the out side crust was thick but the center was very thin crust. I was not happy when I called the store they informed me that they checked it and it was fine and they dismissed me. When I was in the store they had teenagers on the phone constantly and not doing their jobs.
Ive ordered a pizza on line Sept 25th and still havent got a respond. Pizza hut said they didnt deliver in the area where I was at and said they would refund back on my card in an hour. Well here it is Oct.4th and still havent received my money yet. Pizza Hut has very, very poor customer service even here in Rockford, IL. I called their customer service depart and it sounds like the same woman each time I call. She say the regional manager will contact me. It hasnt happened yet. I want my refund of 28.64. And Im very angry about it. Could somene help me.
Downloaded the app last night and ordered pizza for my family at 9:53 PM EST. Order was received and was expected to get it at 10:25 PM EST. Well it is now 11:45AM EST and my order is still cooking.
When I tried to call the store last night at 10:44 PM EST the line kept ringing and then went busy. When I called at 11 the store was closed. 15 hours later I have now attempted to call corporate customer service to which their ansering service tells me to call the local store. When I call the local store this morning at 11:30 AM EST the line to speak with someone about an order or experience just rings then goes busy and hangs up.
Truly, this is unacceptable. 15+ hours later, with no way to get in contact with the store and I still have the pending charge for the order I did not receive.
If this attempt is fallen on deaf ears I will be contacting the BBB and SBA
My experience was horrible!!!!! I ordered pizza at 7pm I got my pizza delivered at 10pm!! My pizza came ice cold, the wrong crust, no maranara sauce I paid for, I asked that my wings are extra saucy and they were so dried they looked like dried up chicken nuggets with no sauce. I had to drive all the way back to Pizza Hut and wait on a new order. It’s almost 11pm at night and my kids are finally eating.. and the food is disgusting with a terrible after taste…..no one apologized or anything nothing was done about this situation. I honestly do not think I will ever eat at Pizza Hut again. At least not this location
I am appalled to see that most of the negative comments here about Pizza Hut are related to their customer service or the lack of it. My own experience in recent times at Pizza Hut has been similar. Do the operations executives at Pizza Hut not read such comments which are all over the web? If they do, I am totally surprised by why they are doing nothing about it. It seems to me their focus is on the pricing strategy to the exclusion of everything else. Pricing and product are indeed important but without good customer service nothing ever survives in the business world for long. Hope the Pizza Hut executives do something about the rapidly deteriorating customer service.
Got the worst customer service, they delivered the pizza over an hour after it left the store. I called in about 20 min. after the time it was sent out for delivery. I said that was to long for delivery and I said it would be cold, to which they said to call in once it was delivered. The food was cold and they mixed dessert food with regular food. They explained they could refund my money if I drove in to drop off the food! I explained I could not bring the food in and that they could pick it up as i paid for delivery. The told me they could not do that! I am not trying to get anything for free. Truly all I wanted was what I paid for. I delivered for Pizza hut for over a year and have been a life long customer but now I will never purchase from them again. They lost a life long customer over $30 of food and poor customer service that they provided.
I agree so many restaurants and they are happy to take your money but not provide good product or service.
DO NOT GATE TAKE OUT SHORTED ON TOPPINGS AND QUANTITY ( order large salad get only 1/4 or it )
GOOD AT TAKING MONEY AND TIP
TRY TO CONTACT THEM TO REPORT YOU WILL NOT GET A REPLY
THEY SHOULD NOT BE IN THE RESTAURANT RACE THEY RIP YOU OFF
check out all the poor reviews
I agree with on that I have been a long life with hut to!! & bad pizza sauce & brownies were not done! & called them back on the pizza & they could not help me with the pizza. Said. It was the main office fought about the pizza. That I could not get credit for the pizza!! But could for the brownies! I mean 28.11 is a lot of money me when you eat it!! & She was rude!! The one kan city Wv Charleston..
Ordernpizza and wings spent 31.00 & I recieved a burnt pizza …i have the pictures of the pizza too ogdemsburg ny pizza hut is terrible i was hungry i havent ate in days so i had 2 eat some of the pizza bc im pregnate.
Ordernpizza and wings spent 31.00 & I recieved a burnt pizza …i have the pictures of the pizza too ogdemsburg ny pizza hut is terrible
I placed an order online at 3:33pm central time and received a text alert at 4:37pm that my order was out for delivery. It was 4:52pm and I still hadn’t received my order so I called the location at Germantown parkway to see what was going on and young girl answered the line and said please hold. She didn’t ask me to hold but put me on hold anyway. After being on hold for over 10 minutes each time calling back to this location(called 5 times and placed on hold over 1o minutes) I hung up. I called the line and I was transferred to a supervisor because they couldn’t find my order. After speaking with a supervisor he stated that my order was 25 mins late and gave me a discount code to take off $3 really. This is unacceptable and it shows that Pizza Hut don’t care about their customers. It finally spoke with the manger at the Germantown Parkway location(at 5:12pm) but he refused to give me his name and stated to me that they were busy and only have two drivers and I will just have to wait. I advised him to cancel my order and refund my card. I will never order from them again. It should not take almost two hours to get a pizza.
After the order was made, I was told the pizzas would be ready in 30 minutes. I was heading to the store and 34 minutes after the pizzas were supposed to be ready we got a call that a stuffed crust pizza could not be made because they ran out of the dough. We then asked if we could have pizza bites but was then told it was the same dough. We finally aske for a pan pizza.
One at the store, I was behind a gentlemen who was asking about his order. Allen told him his order was not ready. Allen went to the back without asking what my order was.
I patiently waited without saying a word for someone to ask about my order. A person who was waiting for his order and stated he was waiting for an hour. This person finally received his order from Allen. At this time I asked if he could check my order. He ignored me and went to the back area. I assumed he was really busy and would come out as soon as he could. Another person came into the store and waited next to me. Allen came out and this person asked if his order was done. Allen checked and gave his order. I asked Allen if he could check my order, he ignored me again and walked to the back.
A female who was also waiting for an order got hers from Allen. I asked Allen again if my order was ready, he started walking back and this time I increased the volume of my voice. This time he came back and checked my order.
He retrieved my order from the warmer which was always present when I arrived at the store. The warmer is located in a visible place from the counter. This was 30 minutes after I arrived at the store. I told him that if he used some customer service and recognized my presence. I could have my order 30 minutes ago. He then told me he was sorry that I was having a bad day. This comment made me feel he was being condescending and rude. Obviously he has been poorly trained to provide service to loyal Pizza Hut customers.
Poor customer service overall. I’ll never order from pizza hut again. Have fun with Allen and his store skills because you will lose customers.
Store#032247. Date and time of incident: 7/2/17 8:58 PM
Pizza Hut has horrible customer service. I have had several issues with the pizza huts in SC and NC and I will not order from this company any more.
Dead Pizza Hut
I just had a medium pan pizza with Italian sausage, mushrooms, green peppers, and black olives.
I want you to know I WILL NEVER ORDER A PIZZA FROM pizza hut again. The only topping that was adequate was the cheese. The tiny specks of sausage were hard to see the mushrooms were so thin one could see through them. The green peppers were spars and the little chips of black olives were quite small. This is not what I would call a quality pizza. I do like to taste the toppings when I have a pizza.
I have not ordered from pizza hut in about a year, this is not what I remember.
Thomas Domer
Oshkosh WI
This is to send a major grievance regarding Olive Tree Corporation (Pizza Hut Brunei). My sister who works there as a Graphic Artist was asked to GRATE CHEESE to be used for the pizzas as well as WORK ON SUNDAYS (no overtime pay) to attend to calls at the call center. I know that this is a franchise, but I am fully aware that there should be standards set as well that they will follow when it comes to treatment of employees. They also carry your company name – PIZZA HUT. I hope that we could come to a resolution regarding this.
On June 15th I order a pizza, they tried to offer me 2 mediums for $6.99 each but I said no because I was sent a coupon from corporate customer service? for a free pizza. I also had a $20 credit on my account. When the driver got here I gave him the coupon and a tip. I just called in today and a snotty rude woman said you don’t have a credit, you used it June 15th. I said no a gave them a coupon, and then you applied $20 also. She said NO YOU USED THE CREDIT AND HUNG UP ON ME! When I called in to order the pizza on June 15th I USED A FREE COUPON AND THEY APPLIED A $20 CREDIT ALSO. I am done with all of YUM restaurants . Taco Bueno instead of Taco Bell, Papa Johns instead of Pizza Hut, and the list goes on. FYI, I was given the $20 credit because it took over 2 hours to get a pizza I ordered. Their customer service at 913-648-8888 are bitches, the rudest people ever and they love to hang up on you. I asked if the ovens might need to re-calibrated? Oh, they did see me an email with a coupon for a free pizza (online order) but it is kind of shitty when you already paid for the delivery fee and tip for a pizza that was raw and the crust turned into dust when you tried to eat it. The have a great setup for not dealing with their customers.
I want to say that every restaurant must have a person there that is ServSafe manager certified. I applied for a job in the Harrisonburg take out Pizza hut in Virginia. During my interview I let them know I had that certification. At first the lady interviewing me wasn’t even sure what it was and no doubt she couldn’t pass the test if given the answers. By law everyone is to have equal opportunity for employment! Well not with this company!! They did not hire me due to my background check regarding charges I was not convicted on. They just judged me on what I had been changed with not convicted for. So the certifications and experience don’t make a difference just what some mad girls tried to charge me with and the judge laughed.
We order from the Pizza Hut in Mount Pleasant PA at least once a month, and they are always out of Garlic knots. It has been about 8 months since they’ve actually had them in stoke. I think they should either be removed from the menu or they need to find someone who has the ability to ensure they order enough.
Hi Nikki,
As an employee of Pizza Hut, I just wanted to let you know that we do not order the Garlic Knots. They are made from the dough we have in store. If by chance we run out of the dough they are made from, we can’t make them. Weekends are the worst time to try to order them because we sell out fast.
So from an organizational stand-point, wouldn’t it make sense to order more dough and to have your employees make more so that there is enough? It sounds as though the person in charge of ordering is not doing their job correctly. If you’re consistently running out of dough on weekends and you are a pizza shop, whose number one ingredient is dough, you should ensure you have enough on hand so you don’t “run out” of supplies. It’s the very simple definition of supply and demans for any organization.
Please, please, please put original Catalina dressing back on the salad bar. You replaced it with Honey Catalina and it is terrible.
Here is the deep south, we put Catalina dressing on our pizza. Yes, “Original Catalina Dressing” on our pizza, not Honey Catalina.
At least make it were the Pizza Huts in South MS, LA, and AL can order the original Catalina.
I ordered 3 medium pizzas for the price of 25.22 did not tip the driver knowing that if i did it would over draft my account. I felt bad made sure i remembered what he looked like so i could make up for it next time. Check my account 3 days later i was charged 30.22. I called to find out why, I am told i tipped the driver $5 i say no i did not that would of over draft my account which it did. The driver put a tip on there for himself (stole). So a 25.22 order cost 50.22. i called the store they said they would put the $5 back in my account but i am screwed the $20 over draft fee because it is ok for the drivers to steal from costumers right?
Don’t order if you can’t afford to tip that day. Not saying he wasn’t wrong for what he did but you are equally wrong in my opinion.
No they weren’t wrong for not tipping. They want to charge extra just to deliver and plus tax. The delivery person needs to be glad that it wasn’t me they did that to. I would’ve pressed not only theft charges but other charges as well.
No cici you are wrong we pay a delivery fee for a reason we are NOT obligated to tip a driver. If pizza want their drivers tipped they should just pay them more.
Cici Hush. If you can’t tip, then you can’t tip. That does not give anyone the right to take it for themselves. That really does suck and I hope he got fired because I bet he does it to lots of people thinking they will never notice and that’s just wrong
This happened to me Wednesday but I did tip the driver cash and they still added a $4 tip. I called the manager and was rude! This also happened to me years ago and I did receive my money back. They hire thieves and I will NEVER order from them again!
i worked for pizza hut numerous times for several years…. i always get set up on the same thing to be fired late and no call no show…except i am scheduled like 15 to 20 hours and get 40 so im not able to work my scheduled hours because of being called in so much so technically its bullcrap this last time i got fired for a medical condition that my doctors excuse said it was not taking care of and it could end in death…. we are talking a serious medical condition…my boss got mad and fired me over it then has put it as job abandonment like i quit… i still have the tex messages how do you get fired for a no call no show at noon when your not scheduled till 6;30 pm ……. im posting this so that the customers no pizza hut motto and all they are suppose to stand for is lies….. the customers are cheated by the toppings to cover food cost….. the custmomer service in our store was so bad i was ashamed to look my customers in the face….. im not leaving my name because i have gotten an attorney for my situation….not only the medical condition but i reported the senior shift leader for harrasssment and their no retaliation polcy is a lie i have been fired all three times….this being the third….policy no tolerance on harrassment by a manager… truth is deal with it or get fired….
Well they don’t hire or keep the trained staff only the ones that play around and care about nothing!!!
Placed on May 22 at 4:09 PM
this was scheduled to arrive today at 11:45. This was lunch for a meeting. It is noon and it has not arrived. We called the store and we were told they never received the order. The person on the phone did not offer to rush an order over or assist in any other way. We have ordered from the online system twice a month for many years. This was disappointing to say the least. We have found another vendor that was was willing to do a rush order for us. We will not be using Pizza Hut again. The customer service we received was sorely lacking.
Reading PA 5th Street Temple Madison Avenue 19604 they’re driving your business down to the ground .I would like that they all get fired especially the manager .what they do is they just stand around all day and not do nothing the people don’t even want to serve you when you get there they just stand around looking at you .at one point this Pizza Hut was booming and many people did come in .they don’t even have the salad bar it’s broken so they don’t want to fix it the place is dirty it looks like it hasn’t been well kept so for that reason they’re building another one in the same spot . When you eat there in the matter of moments you have to go to the bathroom and have extreme diarrhea to the point of food poisoning the corrections could be simple change management change the people that work there make it more cleaner make sure the food is fresh and and sanitize properly tell them to put the salad bar back fix it if necessary tell them to greet the customers from the front how they used to and take them to their table which they don’t do no more I will be sending a letter in the mail to the company should I not get a proper response I will be looking forward to these changes and I look forward to eating more Pizza Hut ps . They don’t deliver to my area of where I live in Reading PA and there’s only one Pizza Hut in Reading PA cuz they decide to take it out of the map. Thank you and I would be looking forward to hear from your response
I’m sitting here watching the Cavaliers and Boston basketball game I called Pizza Hut to order a pizza I want a thin crust and they tell me they’re out of thin crust what kind of place Runs Out of a product totally ridiculous guess I won’t be buying Pizza Hut anymore
$32 for a Large Pizza and 12 wings?! that’s just criminal. It’s not like it’s excellent pizza or anything. Let me put it in a different context…. For $32 I could have gotten not 2….but 3 Xtra Large Pizzas from Metro!! Never again will I order from Pizza Hut.
Was wondering if I could purchase the bread stick dough for a fund raiser. I will give more details if this is possible and you contact me back.
Not the place for that. Contact a local branch.
I use to really love Pizza Hut! Ordered today. What a joke! Pizza was paper thin, stuffed crust barely. Will never eat there again!
Pedimos una puzza hut, y se demoró más de una hora,, llegando totalmente fria
It would be nice if Pizza Hut employees would at least acknowledge one’s presence instead of letting one wait. What’s wrong with saying the employee needs a minute and please wait. I walked out of the Beretania St. Pizza Hut today. The young man didn’t even look up. He just fiddled with whatever he was doing. It would be wondeerful if your employees were taught common courtesy. I went to the Makiki PH and was greeted cordially! What a difference.
I ordered a big box dinner with wings and cheesesticks along with an extra order of cheesesticks and a brownie for dessert. Total was 38.40. I ordered online at 7:28. Went to the resturant at 8:05 only to be informed my order wasn’t ready. I waited 10 minutes longer when my husband called and wanted to know how much longer it would be. A gentleman overheard my call and came over and checked the computer. He stated that my order was 160(whatever that means) and that it should have been ready. He walked back to the kitchen and then he, another lady and the cashier looked at me like I was stupid. Didn’t offer nothing so I said cancel my order and took my business elsewhere. Highly upset
Wow – you guys are really struggling. I was going to add a comment about how we orders 2:30 ago and our order showed up wrong, but looking at your feedback, I am the least of your issues. No wonder you posted a crappy quarter and dominos (is that even pizza) is killing you. Luckily we live in Austin. You have turned us full time to local pizza restaurants – good luck. You guys are going to need it.
Your advertisement says no one out pizza the hut. Well, Domino’s does they offer anchovies and you don’t. The Pizzi Hut on Ardmore Boulevard Forest Hills, Pa. do not have anchovies!
I was at your Pizza Hut in Laurel, MD last night (on Hwy 198) on May 2, 2017 between 7:15 p.m. – 9:00 p.m with approximately 10 family members. The service was absolutely disappointing. We go there approximately once a month for meetings and gatherings and always make a purchase. The waitress on duty (a female) is in desperate need of customer service. When approaching the table she asked if we were going to order. She then took the 1st order and when the person said, “Are you going to write this down,” she said, “I’ll remember.” When she reiterated the order to him she got it wrong. The 2nd person that ordered said, “I want to order but I don’t want it until it’s time to leave.” She said, “Okay, what would you like to order.” She took the order and brought it to the table with the rest of the orders. She did say to the person, let me know when you want me to cook your order. She also told the 1st person that he could only order a 2-liter bottle of Pepsi because the fountain machine was down. When I approached the counter I saw that you had individuals bottles of Pepsi. I don’t understand why she didn’t pass that information on to him. I ended up ordering a 2-liter bottle. Lastly, when I approached her for a pitcher of ice (which she did not bring to us when she brought the Pepsi). She did not smile once, say, “MAY I HELP YOU,” “THANK YOU,” nothing. There were only 2 people working, so perhaps that was her problem, not the problem of the customer.
Worst customer service ever had. I ordered pizza at 10;38 and it shows the delivery time at 12:08 and I have been waiting for it for 2 hours, and it is still not here yet. I have been starving and lazy to make food on my own, and this makes me angry when you give your time and still don’t get your delivery. I will probably never going to order it again.
A few weeks back I splurged and ordered a pan pizza, to be delivered. It was not cooked completely, so I called to inform the manager. He promised me a free pizza when I wanted one. So, today I called to order that free pizza and another item. First I got the so-called ‘hotline’ and I could not understand a thing she said. Why don’t companies hire English-speaking Americans? She told me she would transfer me to my local store. I ended up in some other type of business. Dumb! So, I looked up the number for my local Pizza Hut and the kid/man who answered the phone talked so fast I did not know what he was saying. I asked him to repeat himself slower so I could understand him. Talk about attitude!! When I told him I had a free pizza coming he made a big deal of looking for my name and said it was not there. What do you want? he said. I told him and added a brownie. He still having an attitude charged me for delivery and never told me when the pizza would arrive. No wonder why Pizza Hut quality is going downhill fast. They hire idiots and jackasses!
Honestly I agree with you I have been working at Pizza Hut of Az in flagstaff for a week and have already had tips stolen by managers and have been the only server scheduled for the dinner rush. Being new that freaking sucks. Giving my two weeks when I head to work today.
Pizza hut is the most unprofessional and rude and insubordinate company i have ever dealt with. I had a problem with a manager named Casey in the richmond Texas location and thought i would be able to get some answers for corporate but when corporate contacted me the lady blamed it all on me and then to insult my relationship by implying that my husband was something he is not. And did not give me a chance just like the so called manager at the richmond llocationand once i got upset she cut me off and said well maam have a good day at that point i was boiling and i did cuss her out and we disconnected. I dont underatand why someone in the position of CUSTOMER SERVICE would and could be so rude to customers. Please listen to the conversation i really hope it was recorded
Callahan Florida Pizza Hut has terrible customer service! A girl named Sarah was late, asked for a bigger tip, commented about how I need to take better care of my dog, and then told me I didn’t need to be so rude. I will never order from there again until she is fired! This isn’t the first time she was sent here and every time she is, she has something to say about my house or asks for more money after already giving her $5. You have lost a loyal customer!
This email is to be sent directly to the CEO of Pizza Hut or someone who has some pull in the business.
Anyway, my wife and I ordered 2 Canadian Pazones plus 1 Meat Lovers Pazone, unfortunately when we arrived home and opened the 3 boxes, we were horrified at what was in the boxes (I thought that the boxes felt a whole lot lighter than the last Pazones we received), anyway my wife pulled her Meat Lovers pazone apart and she had so little cheese that we had a very difficult time trying to find it. Then we were on the hunt for the other (so called) items; there was 2 slices of ham, 2 slices of a type of peperoni, and a couple crumbs of what I think were sausage. The crust was so thin that it was torn in a few areas and it was all dried out. Good thing we got the Manaranara sause (forgive my spelling).
We also ordered 2 Canadian Pazones and my pazone had 2 peices of peperoni and a few chuncks of mushrooms and stems, plus a little bit of what could be cheese (there was so little of the cheese that I had a rough time trying to locate it from under the little bit of mushrooms). The third pazone, well our son had it and ate it so fast it was like there wasn’t a pazone there ! ! ! ! .
My family and I are totally discusted with the product that Pizza Hut is sending to their customers, WHAT A WAIST OF MONEY ! ! ! !
WE WANT OUR MONEY BACK, so that we can go to Pizza Pizza or Subway or something so that we can get a meal that is worth it, In fact I wouldn’t have given $1 for the so called pazones that we received.
This is criminal.
I have visited you location on 100st in Grande Prairie on numerous occasions as a take customer and then today went inside. I have had the pleasure of dealing with the best customer service individual I have ever encountered at Pizza Hut and flat out the BEST I have had dealings with in Grande Prairie.
Katee was amazing. Great personality. Huge smile always on her face.
If I wasn’t moving away from town it would become one of my regular sit down places.
I have had the absolute WORST experience at the Pizza Hut on Matlock in Mansfield Texas. My husband and I quit ordering a year ago due to a similar bad experience at this location. Tonight has just sealed the deal with Pizza Hut. We will NEVER order from this location again! We placed our order around 8:00 p.m. and it is now 10:00 p.m. and we STILL have no order. I have called the store over 20 times in the last hour and have been disconnected each time. I spoke with the manager, he credited our order (yet I still have a pending charge on my account). When I tried to ask when I could expect my order he hung up on me. I called back and a lady would hang up on me every time I tried to ask when I could expect my order. I finally got thru to a different person and asked yet again for a manager. He got on the phone, argued with me and kept saying I would get a free pizza. Let me again say that all I wanted to know was when I would get my order. Finally he said the driver just left….2 hours after I placed my order. He tried to say he would credit me $20 in food. I told him he needed to train his staff better. He hung up again. 20 times I have been hung up on. The staff at this location should be fired. Never again. Pizza Hut was a HUGE DISAPPOINTMENT!!!
You realize they have caller ID right???? And calling them 20 times when they are clearly in distress and cannot handle the orders they already have DOESNT HELP!!! You’d start hanging up if they called you 20 times in a row too!!!
Two hours? Cancel and GO ORDER CHINESE. Stop calling 20 times in row. And I never, not once, was hung up on unless I started yelling or swore on the phone. I have a feeling you were being very unreasonable. You even said the manager offered you credits but you wouldn’t stop calling. That’s harrassment. What else can they do?! They offered you credits and you still wouldn’t stop.
And no, I do not work there. But I’ve been in customer service and there are all sorts of red flags with your story. I’m sure you were irate which was making an already bad situation much worse.
I ordered a pizza from Pizza Hut it was so sweet it tasted like a dessert pizza, I called the mgr and he stated well we don’t do anything different, I let him know that I ate a pizza in my hometown and the pizza taste the same way I took it back and the pizza taste different . I heard it was the sauce but it’s clearly the dough. Next time I go to Rod’s or Rocky Corner
Me and my mom order pizza ..paid 10.53 they took my money then called waiting me to pay other 10.53 i have proof tht i payed it
Under the name of angela lowry
this is the 2nd time it has happend my mom n her boyfriend order pizza on april 5th the other and they did the something this happen at lake ozark Missouri
Pizza Hut in Elizabeth, NJ, Newark Ave. Horrible phone order service. On hold for LONG periods of time. And in person not that much difference. Def not serious about customer service. Just close up shop, seriously.
I am on the Board of Directors for the Moorland Family YMCA in Dallas, Texas and we are organizing a job fair for our Teen Summit at Mountain View College on Saturday, April 29 from 10:00am-1:00pm. We would like to invite a representative from Pizza Hut to speak with our high school students about job opportunities. We will have 300 students in attendance and there is no charge to companies to have a booth and speak with our students. Could you please put me in touch with someone who might be able to assist me with this request?
You know what it’s like to stay at the……
YMCA!
Iet me begin by stating that I have a wife that’s pregnant and simply craved pizza. I proceeded to call in for a delivery fro your Sacramento location at 4981 watt ave unit 300. Online ordering was incapacitated due to what I later found out to be credit card system issues. The issue isn’t the unfortunate system failure, the issue lies in the customer service or lack thereof from one of the employees present. Upon tactfully voicing my complaint she proceeded to dismiss my concerns stating, and I quote word for word, “Ok, we can’t do anything “. She didn’t bother offering so much as an explanation and proceeded with attitude. I decided to make the trip to the location to inquire further at which point I saw firsthand how this employee was treating the dine-in customers. It was absolutely atrocious. My wife is now crying, because we all know how easily provoked a woman in her situation can get. Assess this issue please! This is absolutely unacceptable!
ordered pizza last night, Big Dinner special seem the only thing was right was the bread sticks . It was the Smyrna Delaware store .. The pizza was doughy and didn’t seem to have sauce on . The wings were cooked but sauce was just pored out of bottle on it . I won’t be ordering from that store any more
Order pizza a. At 640 still not delivered 8 05 pm think need to get. My pizza somewhere else now on
Your company sucks!! You allow adolescent to run your business!! Dipshits!!!!!!!!!!!!!
I will NEVER order from Pizza Hut again!! I ordered at 10:18pm my pizza came at 11:41pm. I tried calling 12 times but no one answered.my pizza was cold and I had to re-heat it before my guests ate. The driver told me he was the only driver hence, it came late. It’s unacceptable! I paid and I accept it to be on time! I’m very disappointed, at least they could have reimbursed me. You lost a customer Pizza Hut!!
Two weeks ago I called to report that our favorite pizza has always been Pizza Hut, no matter the town or time. I have noticed here in Norman, OK,, the small pizza I always buy in Target to bring home after grocery shopping is VERY DIFFERENT from the ones I order in the small takeout Pizza Hut here on 36th Ave., N. W., close to my house. The takeout store has a completely different sauce! It is much SWEETER than the sauce at Target! It is not good. Who wants “sweet” with his entree? Also, the hand-thrown crust was SO GARLICY that I had to throw it away! I called to find out why the sauces and crusts are so different. NO ANSWER!!!! Bessie Ann Olivo
I placed an order at 7:36 and it is now 8:43 pm. I still have not reveived my order. I called in and the manager claims she has a new driver on the route and he could not find my residence. I should not be placed at fault due to their mishaps. I am told that my order will take an additional hour. When you place an online order it does no direct you to update an email addres s or phone nuumber. Meanwhile, I am a very dissatisfied customer.
Yes….it does direct you to. When you sign in and go to the the checkout screen it makes you double-check your info before submitting. I have ordered online from different pizza huts for years… It ALWAYS makes you look over your info.
My name is Joelene Davidson. I haven’t had Pizza Hut pizza in some time. I usually get pizza from a local restraurant.
I tryed your special pizza $10.00 anyway with any toppings. I am sorry to say I was not pleased. 1. the pizza was cold. 2. If I wanted extra cheese there was a charge. So the add any topping is misleading or printed wrong. 3. The person at the counter was more on interested about their cell phone and ruded.
The location of the pizza hut was Glens Falls, NY
It seems that from all the complaints listed here that the corporate leaders of this company do not believe in solving their customer relations problems. I am sure that my minor complaint wil also go into the trash. I live in Cartersville, Ga. and the Pizza Hut here seems to be run by what appears to be a family operation. I have ordered many pizzas online in Marietta and Savannah with great results. Here in Cartersville, I have never had a pleasant experience. It doesn’t matter if I order 20 minutes ahead or 4 hours ahead, my pizza is never ready when I go to pick it up. The days I have ordered in the morning for an afternoon pickup they start making the pizza when I arrive to pick it up, making me wait 15 minutes or so while it it cooks. As a result I have decided to travel to a nearby town and see if they can provide a better service. If not I will turn to trying Papa Johns.
I ordered pizza online and paid with cc. when driver came I gave tip the took money out my account 3 times without tip and one time with tip.They made my account in the negative and still will not do anything about it I called and spoke to Manager and nothing was done. Than I received order late and was cold.
I ordered pizza online and when delivered gave tip they took out 3 times and overdrew my account spoke to store manager and nothing got resolved. I will never order anything from them again. On top of that received wings late and was cold. Bad Business
I order and the bill is 8 bucks extra your delivery driver held the pizzzs and money and refused me both and I said after he contacted owner saying I’m stupid and I’m right it 20.91 so I didn’t want it after your rude employee both said I’m wrong and I wasn’t. Consider you driver wouldnt give me my money or pizza I had to stand ouTside like really this is sad
Very disappointed today when my favorite Pizza chain let me down tonight! (Pizza Hut, Oxon Hill Road, Oxon Hill, MD) I called the local store but the call center took the call. Long story short, asked for specials. 2 Large 1-topping pizzas, wings, and a Sierra Mist that should have cost me $26+ with tax it should have been $28+. The order and total was verified. I asked my husband to pick up the order. When he arrived, they said I did not order wings, but they had switched my order to BREADSTICKS with my Pan pizzas. (I have never in the history of Pizza Hut ordered breadsticks. Believing I wanted them because I told him I ordered them, he told them to add them because I ordered them, not realizing they should have been in the special. They charged him $42+!!! I was very disappointed with this unprompted (by me) change that Pizza Hut made on my order. CALLED the store and let them know what happened. They put me on hold. I held the first time for 25 minutes. I called again and asked for the manager and am on my 13th minute of holding as I write this. Not only that, I took pictures of the pizza! (Note: Pizza hut is my favorite of all competitive chains and I always order at least the base same pizza.) This 40% crust pan pizza WAS NOT Pizza Hut’s recipe! (I have not been holding this second time for 15 minutes after asking for the manager.) Rachel just answered and said the manager (Craig) is busy and wanted her to take the call. I expressed that I have already waited 25 minutes and another 15 minutes (took a screenshot of the time on my phone). [I dread the Papa Johns that my family orders almost every Friday because no one wants to go out. I jumped on the fact that my husband was late and would almost pass Pizza Hut. This does not give me fighting power for our next Pizza Hut to get my favorite. I AM A VERY DISAPPOINTED CUSTOMER TONIGHT and I am STILL HOLDING FOR THE MANAGER after another 7 minutes!!!!!! UGH! 10 minutes STILL HOLDING! (another screen shot) {Please ensure the store manager and owner gets this. This is very bad for business} *I wish this was Undercover Boss…
We placed our order on March 15th at 9:12pm it said our food would be delivered around 10:52pm. We waited and called the store at 11:15pm to ask if our order was on the way. He asked for a phone number, and we think we typed in a wrong number. I got an email confirmation saying our order was placed, and had an order number. A guy told us without a phone number he couldn’t help us. I got no email saying our food wasn’t coming, or anything. We placed our order, got a confirmation number, and waited for an hour and 45 minutes for our dinner. So I don’t understand why there was a no show just because of a phone number. They have delivered here a thousand times. I’m very disappointed in this situation. The staff member gave no interest in helping. I will be contacting corporate, or anyone that I need to get this problem solved! Completely unprofessional!
I ordered almost
My order was $26.51. I ordered at 8pm and never received my order. I called and spoke with someone 4 times and was given 4 different lies. Instead of contacting me and letting me know that my order was never coming my kids went hungry and were sleep by 10pm. I ended up cooking something myself, waking them up to eat at 11pm. I did receive a refund; however I will make sure that the word gets out. I have had nothing but bad experiences from Pizza Hut and will never order there ever again. I will stick to Jets Pizza. Pizza Hut’s employees are very unprofessional. The Antioch, TN location just ruined it for me.
Had a bad waitress her name Nicole rude and used bad language to one of my kids in the mount olive NC store never will I go there again.
March 10th I ordered a pizza online (aguadilla, PR location) and went to the store to pick up the pizza and the store was closed. I even called the store to confirm the location and the phone number was not working. I paid online for the pizza, spending almost 30 dollars for a pizza I never received! I am highly upset. The hours I ordered the pizza were within the hours of operation, might I add. This is unacceptable. I need a refund!
I honestly believe the customer service at pizza hut has been the worst experience for me. My order was delivered incorrectly the first two times. I called to speak to a manager to have the issue resolved before getting out of character ( I mean its a pizza right?). The “manager” advised that she could not refund my money and transferred me to a customer service call center. The service center then stated they cannot refund my money either for “their error” but was willing to give me a $10 credit…. 2 weeks later, I tried to give it another shot and use the credit just to be billed full price. At this moment, I am tapped out! I can spend my money in other places.
Garlic knots have almost no cheese and very little garlic. Dominos garlic knots are superior by far.
Pizza Hut does not care about customer complaints… it’s too many of them. The complaint is the same all across the board, bad cold pizza to horrible customer service. They talk to you very nasty when you complain about something… Well I know if I don’t go back anymore It won’t hurt them 1 bit…but it will make me feel better on where I spend my hard earned money…. I won’t go back.
Time to boycott Pizza Hut. Making fun of hunger strike prisoners. No more, Dominos is better anyway.
They all want be in business long if they continue to close the lobby and turn customers around 9 pm and suppose to close
At 11pm on a Saturday night.
I ordered at 7:07 pm it is now 10:23 pm and no food this is the Pizza Hut in Miami biscayne blvd. every time I call they give me an attitude
Your Customer Service is a joke. I ordered at 6:30 PM it’s 8:30 & ive called customer service twice to be treated extremely rudely by Kelsey TWICE and then Lacey who claims to be her supervisor. I called first at 7:40 to inquire and was told 18 more minutes. Called again at 8:05 and was told it will be any minute and we don’t have to compensate you unless it’s 20 minutes late. I will think twice before ordering from here again. If you guys think you can give such LOUSY customer service and keep business then think again. This is the SHOW ME STATE and I can show you better than I could tell you.
Tryed ordering a Pizza today gorm the papamoa pizza hut I was on the phone for over 45 min the phone system hung up on me over six time this is a unsatisfactory service please make it Better .
Unimpressed
Shane Putan
I’d like to let you know that I HATE your website! it is not user friendly and discourages you from wanting to place an order with your company. it would be nice if you could just look at the menu to get and idea of what items you offer and be able to make a decision. instead you are immediately taken to an order form to place an order!!! What if you don’t want to place an order — you’d just like to know what your options are. You make it way too complicated. Please consider changing the way you present your menus online or at least give customers the option of being able to simply pull up a menu with prices to view.
thank you–
Today I registered for a Pizza Hut Account with the promise of a free order of Cheese sticks with Marinara sauce. I checked my email for the coupon code but when i put it in i get a message saying “Sorry this store does not accept this coupon”. I cancel that order and order from another store put in the promo code and get the same message. How can a company offer something that their stores don’t accept? I realize now it was just a way for them to obtain my email address and phone number to send me more useless promotions that will clog my in box. This may seem petty but you just lost a customer.
Today, we called to order pizza & breadsticks from a northern, NY Pizza Hut, only to find out your corporate office has discontinued the butter garlic sauce. The butter garlic sauce is why we order from Pizza Hut over your competitors. We cancelled our order & will be buying our pizza elsewhere until you come to your senses & bring it back.
NEVER WILL I EVER BUY FROM PIZZA HUT AGAIN! NOT IN ANY OTHER STORE, LOCATION, CITY, OR STATE! I USUALLY HAVE AN ISSUE WITH THE STORE RIGHT UP THE STREET FROM ME (3MIN DRIVE!- SHADELAND LOCATION IN INDIANAPOLOS IN) WHETHER IT BE A WRONG ITEM, TOPPING, CUSTOMER SERVICE, ETC! BUT TONIGHT TOOK THE CAKE! I ORDERED MY MEAL ONLINE AT 6:59. WAS TOLD IT WOULD BE HERE BY 7:35. I USUALLY WOULDNT HOLD MY BREATH ON IT, BUT MY CONFIRMATION EMAIL TOLD ME THE SAME. BUT, OF COURSE IT DIDNT COME. I CALLED AT 8:23 AND WAS TOLD THE DRIVER WILL BE THERE IN A SECOND WITH UR MEAL….. NOT ONLY HAS THE “SECOND” COME AND GONE, COME 9:52 I AM ON THE PHONE WITH MANAGER WHO IS YELLING AND INTERRUPTING BOTH ME AND MY BOYFRIEND SAYING THERE IS NOTHING HE CAN DO AND OFFERING NOTHING TO RECTIFY THE SITUATION. NOT ONLY DID HE SAY MY ORDER HAD BEEN “DELIVERED AND PAID FOR 7 MIN TO 8”, BUT THEN WENT ON TO SAY, OH NO IT HASN’T BEEN DELIVERED AND YOU HAVENT EVEN PAID FOR IT (CASH ON DELIVERY ORDER). WHAT KIND OF CUSTOMER SERVICE IS THIS?!?! MIND YOU, I HAVE TALKED TO 3 OTHER REPS BEFORE GETTING TO THE MANAGER AFTER BEING HUNG UP ON!!! I WILL NEEEEVVVEEEERRRRRRRRRRR ORDER A PIZZA HUT PIZZA AGAIN A DAY IN MY LIFE EVEN IF I KNEW IF HELD THE CURE FOR ANY SICKNESS IN YOUR BODY! THIS IS ABSOLUTELY RIDICULOUS!! NOT EVEN AS LITTLE AS AN APOLOGY?!
2/28/2017, about 6/7pm. We went to Pizza Hut in Cooperstown, NY where Baseball Hall of Fame is. Winter season is quiet here until about may when baseball season starts, then we are inundated with tourists. So we walk in, there is one waiter with the personality of a cardboard pizza box. Takes him forever to seat us. Just one other couple in place already seated. About 5 tables in back loaded with filthy dirty dishes, left overs, debris, clogs of stuff on rug near dirty tables where looked like someone puked and left on top was chemicals whole time we were there…no one cleaned this mess. Couldn’t order what we wanted because their fryer was broke…no wings…no large pan pizza available, so we settled on large regular supreme. Took forever to get appetizer and pizza. We almost got up and walked out, and we asked ourselves if we were crazy for even waiting or trusting the food quality…we probably were…but it takes 20 minutes to drive anywhere out here in the boondocks. Pizza was actually good surprisingly. The appetizer looked nothing like what we ordered. What a joke. Price was too high, but we didn’t get sick yet so that’s a good thing. Ambience gets a zero…rates close to dumpster diving. We won’t go there again. We will go to the Oneonta Pizza Hut next time…that one has been decent. The Cooperstown waiter’s long black scraggly hair in a pony tail was concerning…I prayed we would not find a strand in our food; thank God we did not…whew! Waiter’s excuses of being super busy were bullshit and was getting old really fast…maybe you should learn to walk a little faster, Snowflake…LOL! Waited forever after eating for waiter to show up with box for leftovers and bill…we took the food up to the counter for a box so we could finally escape the bad dream experience. The grotesque food mess and floor at the other tables were still untouched as we headed out the door. Pizza gets 4 stars, everything else gets a big fat zero.
I placed my order at 9:30 and the food arrived at 10:43. I received an email stating that the delivery would arrive by 10:00. The driver did not apologize for being late nor did we receive a phone call. The food was not hot and the wings were not fresh and hard. I also ordered a 2 liter Pepsi and a 2liter Dr. Pepper. I got a 2liter Dr. Pepper and a 2liter Mountain Dew. The driver acted like he was scared when my son and husband went to the door. I wish that I would have known what time it was before I added a tip. The reason why I didn’t realize the time was because we had dozed off. Please keep in mind that we stay in a neighborhood with retired military, active duty military, teachers, and hospital workers. I was very with the service an the quality of food.
I just ordered 2 medium pizza from 1141 Dunn ave in Jacksonville,Fl.I asked for 2 thin crust pizza 1 with extra cheese and pepperoni the other pizza with extra cheese pepperoni onions and bell peppers. The order was to be delivered every thing was fine until I got my pizza and it was not what I ordered they had no onions or bell peppers on the pizza . So I call and informed them about the pizza . The female that answered the phone stated they were under the pepperoni. So I checked on both pizza but no onions or peppers . I called back and a male answered the phone and explained my situation and I asked if they could correct the problem . He stated he could not fix the problem.i asked if I could speak to a manager or corporate number he stated this is the corpate store and he was the manager . I just want the pizza I ordered and paid for.
Just did online ordering from the location in Fort Oglethorpe, GA for the first time. I ordered a super supreme pizza and and apple pies. I received my food right on time, but my pizza only has cheese, sauce, Italian sausage, red onions and black olives. That’s it! Not very supreme at all. Very dissapointed.
I have bought form pizza hut in Kansas and Missouri! If I want a pizza half cooked I will go to Papa Murphy’s and eat one raw! Every time I think maybe its just a certain restaurant and nope I’m eating dough again! I will never buy another one again!
I live in Grand Prairie TX. I order from pizza hut on a regular basis. I even worked for pizza hut as a delivery driver in my younger days. i always tip delivery persons well. I have personally been ordering for 20+ years. Whether it be my local store or others when i travel the level of quality and courtesy has dropped significantly. Half the time i can’t order online. When I call instead, I am greeted by rude personnel. The managers dont care or take pride in service or product. I have generally goos delivery people and I have a good relationship with the regulars. I sm tired however of the extremely substandard service. The food quality is unbelievably horrid. I am at the point where I don’t ever want to order fron your conpany again. It saddens me since I have ate pizzs hut for 30 years plus. Something needs to change. It shouldn’t be me and it unnerves me that i may have to say goodbye to something I enjoyed for decades. I hope you can remedy your stores, customer service, and prpduct in the future. Maybe then I will cpme bacl however it will never be the same because of the inadequacies you have shown over the past 4 years.
It’s because pizza hut doesn’t care about deliveries. They focus on carryout and eat in orders… They have increased the delivery charge again and the delivery driver doesn’t get any of that 2.95…. They treat u like shi’ite and make u pay to be disrespected… They have 2 ovens at 1 store I know of… My dad works there but pizza hut is always reducing labor costs so the quality and reputation Pizza Hut once had no longer exists. All YUM brand stores are like this…. Reducing labor costs drive good employees away. There is 1 employee at the Sullivant ave. Store in Columbus Ohio that tries to get team work a part of everyday business in order to maintain a higher level of quality and production but he’s shouted at and treated like a NEGRO slave… I told this employee I would write something somewhere and here it is…. If someone can make improvements without increasing labor why don’t they allow this man to do so ???
Let’s band together and give yum ALL YUM brands an ultimatum… They aren’t the only show around… I’ll post here again let’s get a BANG FOR OUR BUCK once more… Reply to this message and I’ll send an email to get on board…. Did u know the delivery drivers make only 4.50 an hour also so without tips drivers cannot maintain their vehicles etc. Yum brands don’t inform the customers of this and some drivers don’t even make Enuff tips to cover fuel costs
Well about two days ago I went to Pizza Hut in Escondido,California Store #101 ordered two pizzas for carryout; one large pizza with 3 toppings ham,bacon,chicken, and extra cheese with stuffed crust. The other medium with pepperoni,Italian sausage, and jalapeños. When I went to pickup my pizzas about an hour later when it was “ready” I received my pizzas and went home trusting they had done their job correctly I drove home and open the boxes; to my suprize they were the wrong pizzas with no toppings at all on both plain pizzas when I had ordered them with 3 toppings. Ive worked at a pizza place before and it’s not so difficult to read a order and make it, I can do it blindfolded. I immediately went back to the store and complained first of all it took 1 hour to make I was starving, had driven two times already and all they tell me is that they can either make it again or give me store credit when it was there mistake not mine. They didn’t even bother to make up there error or to fix the issuE after they did that #/@^ error. I made them give me my money back but yet nobody reimbursed me for the gas I wasted both times going to the store. This is not the first time this happened to me it’s happened many times bUT I just think it’s absurd nothing was done about this issue the manager couldn’t even show his face had the workers come tell me. I just wish they would get fired for not handling there job I am never Going to any pizza hut ever again you lost a valuable customer.
You’re kidding right? “They didn’t offer to fix it.” What was them offering to remake it or do store credit then?!?! What the eff else exactly are they supposed to do?!!!!!! That’s HOW they fix it!!! That’s how any restaurant fixes it.
Next time, own up to the fact that YOU forgot to check out your pizza before YOU left. It’s not their fault you had to come back due to that. Did they mess up the pizza? Yes. But you should’ve caught it before leaving so that you didn’t have to make an extra trip.
Probably the worst web site ever for trying to order.
Barrie
Today I order pizza for nephew’s birthday… After an hour and a half, the pizza was still not deliver… Ended up going to pick up pizza… Person who attended me gave me attitude… Manager who was there didn’t even stop her… Very poor customer service… I think you should re- train every staff member at this Pizza Hut locations…
I had the same experience. At 7:28 I ordered a simple pepperoni pizza. After calling two times A and speaking to the manager The pizza finally Showed up at 10:30. It was cold at past bed time for the kids. The customer service along with the level of engagement of both the employee along with the management is very poor. There are several pizza business in Statesville that want to service there customers so in the future I will spend my money with them.
I ordered a All meat pizza and when I picked up the pizza all the topings fall off. Really? I mean cheese and ingredients feel off. It was just DOE. I called the lady told me that happens sometimes… I want be ordering from pizza hut in Decatur AL again. I mean who wants pizza if they have to keep picking up the cheese and topings. Advertise pizza looked good but you don’t get that when you order.
Yes that does happen sometimes. Not the end of the world. Grab a fork. Voila, all good. ☺️
Pizza Hut is the worst. There service here in Conyers, Ga #026380 is terrible. They gave us someone else’s order and the the store manger TJ was rude and inexperienced. He made us wait for the wrong order for three hours and told us we were wrong, but my phone recorded the time frame. This store has done this twice in the last eight months and we will NEVER order from them again!!!!!!!!!
Covington store isn’t any better. Only you actually got to talk with a person. I was told had to make complaints online.
We ordered it and was told it would be ready at 7:04 pm. When we got there at that time we were told it would be another 20 mins, so we waited. Another customer came in for his order and was told the same thing in which his reply was “FORGET IT I’M OUT!!!” and left. Another customer came in and had to waiting. The place wasn’t packed so I don’t know what the hold up was. While waiting the phone kept ringing but no one answered it. After the 20 mins was up I walked back up there and was told it would be another 10 to 15 mins. So my wife and me walked out to the car and called HQ’s. After 15 mins we walked back in and was talking to the guy who was still sitting and waiting. He told us he has been waiting for 1 hr and 20 mins. While talk another custom walked in and talked to us. She asked how long we have been waiting that she had to wait 50 mins. There is no reason for this lack of service. After another 20 mins later the woman handed our food to us and when I asked how much and just waved her hand and said next time call it in that it will be faster. I so wanted to open my mouth and say “Yeah if someone answers the damn thing”. We will not eat there again. 6 tables wasn’t busted, no one working the register, no one answering the phone, and customers walking out.
ONLY ONE THING TO SAY ABOUT THE PIZZA IN STAFFORD, VA
IT IS COMPLETELY GROSS, AND UNDER OR OVER COOKED.
TRIED THEN AGAIN LAST NGHT, SAME THING.
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I was in store 727 and I was there on 2/13 17 the buffet looked awful looked like the pizza was there sense they opened the door I got to this store all the time and this store looked like a kindergarten kids coming from the back taking food to the back kids walking in a closed down area and the pizza looked awful I was there about 12.10 to about 12.4 to see if they was going to change the pizza that looked terrible and they left them there . I was very disappointed that this happing in this store
Hi, I would like to contact someone privately.
I don’t necessarily have an issue, but it is something I need resolved.
So, I was at the Pizza Hut location in Blue Springs, Missouri, on South 7 highway, and was ABSOLUTELY APPALLED by the behavior of one of the workers. I believe his name was Frank (tall Caucasian male with brown hair and goatee). I heard him speaking to one of his coworkers in such a discriminating way, being extremely disrespectful and voicing opinions not suitable in a professional environment. To make it worse, NO ONE in management did anything to stop him. You should be ashamed of yourselves for allowing such a person to work for your company!!
Ian was a fantastic pizza. I definitely recommend him to other diners. Delivery took 4 hours, I thought it was odd they sent a pizza all the way from NYC to Baltimore, MD.
I did feel a bit sick after Ian arrived, but other than that everything was great.
I’m in Ohio Dayton and the pizza is never done all the way I’m not going to buy a pizza and have to put it in the oven in order for it to be done
Agree
I ordered a pizza over an “HOUR AND A HALF AGO”…..AT 46 MINUTES (PER MY CELL PHONE RECORDS) I CALLED TO ASK IF MAYBE SOMEONE PUT IN THE WRONG ADDRESS?…..YOUR GIRL SAID, “WE SAID THAT IT WOULD TAKE ‘O-N-E H-O-U-R’, YOU STILL HAVE A FEW MORE MINUTES”, (which I don’t remember hearing “one hour” AT ALL when ordering)…………….I apologized and preceded to wait another 45 minutes. When I called back for the second time and ask for a credit or refund, I was offered a $3.00 credit and once again was basically told that I ORDERED 40 minutes and that they were ONLY 10 minutes late…….R-E-A-L-L-Y !!!!!!!! (DID YOU ALL JUST START THE TIME ALL OVER AGAIN WHEN I CALLED FOR THE SECOND TIME????) A $3.00 credit is an insult as is basically being called a liar TWICE.
Same here, we order pizza and leave us waiting for one hour and a half, I called to follow 6 times. A guy name Richard and a lady, just hang up the phone, the food was not delivered and they took my money and didn’t give my refund. This lady even hang up and slam the phone. South side Blvd. Jacksonville, FL. This is how they run their business.. Customer Service is not part of their business according to the lady who answer the phone. This was a scam. Close down your store if you don’t know how to run a business. I have the order number if you want to contact me. Give me back my money.
They way your company handles customer service complaints is a huge problem and needs to be fixed and or addressed as soon as possible. I am very displeased with the way your store located on the Norfolk Naval Base handled my huge order and then never reached back out to me to apologize. I will continue to share this with the world.
I agree that their customer service is horrible. I live in a totally different city and state and the same issue exists. It must be part of the training or lack there of. I was very frustated once I finally recieved my orderand it still incorrect, no one apologized or even acknowledged the mistake. This has to be shared that your organization needs help!!
I just wanna say, You guys REALLY Need to bring back Hershey Chocolate Dunkers, You guys had a Real winner, It’s Extremely Good, ME n my girlfriend would order it Everytime with a pizza! We were Extremely disappointed when u guys stopped making it, That’d be Awesome if u guy bring it back for good!!
Thanks
Spruce grove Pizza Hut does NOT answer phones!! Was trying to call for 45 mins was transferred twice and finally given the direct number and still had troubles getting through! This is ridiculous!!
My husband an i was at pizza hut in dubois pa.there was us an 2 other men in the place. The waitress took our order an turned it in. Then she bring the other 2 men their order. She stood there an talked to them so long that by the time we got our pizza an wings they was cold.we told her the pizza was cold an asked if she could have it warmed up again.she did have it warmed up. My husband didn’t eat the wings because they was cold.
This evening, I placed an order for a large pizza. I arrived at the restaurant to pick it up and I see my name on the board advising that my order is complete and ready for pick up. Well, they did not have my order, possibly it was given to another customer. Although, the mgr offered to remake it and discount me. I could not wait bc I have 3 children anxiously waiting to eat, so we go to Taco Bell, only to be told that they could not take my order becaauussee they are out of TACOS. What? Are you kidding me? TACO Bell is out if TACOS? So we went for Popeyes Fried Chicken and another wanted Burger King. This makes about the 5th time in about a year that Pizza Hut messed my order up. Two times was No Pizza at all!!! AND then they demand $15.00 an hour in wages. I think NOT!
Both locations (Pizza Hut and Taco Bell) are in Picayune, MS on zmemorial Blvd. Sounds like mgmt needs to be retrained and inventory needs to have dual control when ordering. I am disgruntled that Pizza Hut gave my order away and BLOWN AWAY that Taco Bell ran out of TACOS. Really People?
I order a large sauge cheese pizza and pasta
I got sick 1 hour later. Been throwing up and going to bath all day and night it’s the only thing eat. I am not asking for my money back. I am just letting you know you mite want to check your cheese because I think it is badz
David Novak should be fired!
I’m 52 now and Pizza Hut has been around all my life, the other day I ordered pizza for my crew at work, it took 45 mins to order from the app, then when pizza was late, I couldn’t call the store but some centralized number that told me I was still 1 min inside the window of delivery but they hadn’t left the building yet. Forget Pizza Hut, I will make an effort as you have to alienate me, I will return the favor and will not ever order from your company again.
Yesterday Night my & family visited Pizza Hut, khalifa street al ain U.A.E @10 PM on 10.1.2017the sofa chair & head -back rest was not intact & the sofa moves front my daughter (3 year old)fell down in-between the gap with impact & this was noticed to the manager but no response from him he says only these the design ?I trust this is not the way That Awful Company like Pizza Hut wishes to conduct business with valued customers—I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
I will not throw the rest of the pizza and the pasta away for a couple of days to prove it did eat the hole thing. I did not touch the pasta. Matteson I’ll Pizza Hut on Cicero ace.
pizza hut used to be one of the most awesome pizzas around….back in the day, probably all the way back to the 80’s! used to be soo good, actually what you see on the tv commercials is exactly what you’d expect to receive when it’s delivered. but now days…it really does Suck! it’s like imitation cheese & toppings at a lower grade than it used to be. I get the feeling you and soo many other fast food places sold out to probably the salesmen coming around, telling you that you’re paying too much for the good grade of food, and talked you into buying a lower grade of ingredients. you get what you pay for! it’s no longer any good like it used to be. i’m sure you’ve noticed a huge drop in sales…because most people know what good pizza is! that’s why soo many in expensive deals to offer. but to tell you the truth…you can only buy a real honest to goodness quality pizza from small independent pizza places (NOT A CHAIN) good word of advice is to get back to making the pizza the way it should be, before it’s too late, and finally go out of business!
I so totally agree. Back in the day going to pizza hut was a treat. Now its just blah.
They used to chop all the ingredients on the supremes,then they layered it under the cheese. Every bite you tasted was supurb! In addition, i only go now for the supreme sandwich the best! To my dismay the other night i found out they changed the creamy italian dressing with low cal italian. Not the same at all. My favorite thing has been changed. I was so upset.
On January 6th I ordered from the Danville, Indiana Pizza Hut on on Old Farm Road. I ordered 4 orders of wings, a pan pizza, an order of fries, garlic knots, 2 dipping sauces, a Hershey’s brownie and a 2 liter. When my order arrived, the garlic knots, dipping sauces and brownie were not included. I then called and let them know about this, which they gave me 2 options, they would refund me $14.56 or they would bring out the rest of my order. Now they did tell me it would take a while if I wanted the rest of my order because they were backed up. I still chose to get the rest of my order delivered. However, the rest of my order was never delivered nor did I receive a refund.
This is not the first time we have not received all of our order and though they say they are busy, we live in a pretty small town and their parking lot never has more than two or three cars in it. I love pizza hut pizza, but the service is horrible!
Quitman MS location will NOT answer the phone. This problem has been going on for a while now. This is a small town and everyone knows it. People are using your competitors simply because the staff at the Quitman location won’t answer the phone.
just wanted to tell you guys that your store @ Bethel Rd in Columbus Ohio is poorly ran. I dont order pizza hut cause of this. I thought i would give your store another chance today and take advantage of your order online special. To my surprise, your website couldnt deliver to my address as if it didnt find it. You may want to find out the service your competitors are using to find legitimate addresses to verify delivery area. The apartments that i live in have been around for almost 4 years now and there is no excuse on why you havent updated your website with this info.
When calling your store location was told that it would take 2 and a half hours for delivery. If you are gonna offer a service than you should ensure that the location is staffed properly instead of having just 1 driver as i was told the reason for the length. This is unacceptable from a customer point of view. Your competitors are taking business away from you and i dont mind paying a little extra just to have it delivered within 30 to 40 minutes. Maybe you have the wrong people running the location as like i have said, this isnt the 1st time that this location has given me the same excuse and length of delivery time. pitiful!!!!!!
I do not think it is appropriate for your employees and management to fraternize on the levels that have been witnessed. Very unprofessional
I run a Mathnasium (a math learning center for students of all ages) next door to Pizza Hut in Eden Prairie, MN and find myself consistently going next door to Pizza Hut to ask the staff to please stop yelling profanities. My students and parents complain to me every time a Pizza Hut employee yells bad words…. Or something similar. This is embarrassing to everyone except your employees who care nothing about a family image or curving their foul language when they know there are children from first grade to high school who can hear them clearly. Your employees do apologize every time I ask them to curve the language. However, I’m not looking for apologies, I would like the profanity to end.
Doesn’t Pizza Hut have a policy against profanity in the work place? Why is it so difficult to NOT use foul language? What can be done to stop the profanity, please?
Sincerely,
Richard Hillestad
Both Pizza Huts in Flagstaff, AZ needs training and better management during the evenings. We visited the Milton location: Our server was the only one working the entire dining area, BUT was going the best he could. Hard to believe that you would schedule ONE evening server on New Year’s Day. The poor guy did not get any help to clean the dirty tables, which was 3/4 of the dining area, or any help greeting/sitting incoming guests. He had 3 large party tables, which after about 40 minutes 1 table walked out because all they had received was their drinks which they waited about 20 minutes for. From where we were seated you could see staff behind the counter at times just talking with no sense of the dining area or their overwhelmed coworker. We ordered a dinner deal, but was informed that there was a very empty salad bar and they weren’t planning on filling it (server did $3 discount to compensate), our pizza arrived first and our bread sticks about 5 minutes later. So much for an appetizer. Hard to believe that such a well known company name with national advertising does not have better customer service, is not better team orientated and does not develop a management team that believes in quality. I think this location and the location staff does not realize that your guests can tell whether you really want to work at your job or you just show up to say you have a job. Very Disappointing. We visited the second location on Hwy 89 first and waited 20 minutes and left. We received our menus but never had a server come to our table. Once we saw the server start taking drink orders for a table that came in AFTER us we got up and left. The tall blonde haired girl working New Year’s Day evening looked at us a couple times but made no effort to see if we needed service.
Ordered from your 4501 castor ave store on the phone @ 6:30pm I got and hour and a half wait time. I did not receive my order at the time given. I called the store and they said my order left out. so I waited another hour and still no food. I called the store again and asked to speak with a manager, I was told the person that have I’ve been speaking to was the manager. I said to him I waited over hours for my food and he said that my order was sitting on the warmer the whole time. I was promised a fresh order and my old order as an inconvenience. I agreed, so I waited another hour and they said it just left out the door. It’ 11:03 and here I wait with 3 hungry kids having to order Chinese food because the location is now closed. I will never order from this location EVER!! I work in customer service and this store is pitiful. Don’t know how this location is still open nothing but bad reviews online. Guess its Dominoes and Papa Johns for us.
My shift managers were very rude to me and tried to fire me..I called headquarters and i had my job back in 2 days. Now my hours have been cut by the shift managers. Looks like i’m gonna have to call headquarters again. Pizza hut is okay to work for as long as you dont let the managers run over you and treat you unfair.
Vicki,
This seems to be the pizza hut way! I’m going to call the Labor board and whomever else I have to call to make sure this doesn’t continue! It’s called retaliation and many of them are doing just that! I have never heard of someone being paid mileage out of their District managers pocket! Enough is enough! Maybe a good lawsuit will make them reevaluate how they treat their employees. They have no intergrity and are very unethical!
On December 31, 2016 @ 8:36 I order from pizza a larger garlic stuff crust half cheese and half bacon and ham pizza with bone out honey BBQ chicken and bone in honey BBQ chicken. And 2 different 2 litter and when the pizza and stuff arrived I open my box to find a hole in my pizza and one chicken missing out of my chicken box. I called and talk to several different people at different times and they all said different things I didn’t get a new pizza and chicken until almost 12 o’clock that’s 4 and a half hours later
I was highly disappointed that was by far the worst experience I had with them. Yes I had a lot of other bad experiences with them with my orders coming late or them missing up my order this was the worst and when the pizza arrived after they made my new it was garlic stuff crust it was just regular stuff crust I told a picture of the pizza to
Wow I just realized the same company owns Taco Bell, Pizza Hut and Kentucky. Now it makes sense why ALL three companies are horrible in service and food quality! I prefer to pay more at another company. At least you get what you pay for!!!
Order pizza from you guys earlier today from Tara Boulevard store and let me just say it is a pitiful store they have no integrity and no respect for their customers it is just an all around bad place and you need to fire the manager or whoever that store needs to be closed down replaced or somthing I’m never going to order from you guys again
I ordered 2 pizzas and 2 wing orders for the family in hopes it would be delivered in a decent time. I was told that it would be delivered in 30 minutes. After an hour and 15 minutes of waiting, I called back tot he store and was told it was on the way and should’ve been here. After asking for my number, the clerk said my order was not for delivery but for pickup. Talk about disappointing. Very frustrated, I cancelled my order and got pizza somewhere else.
I just did the same thing two hours later and they tell me that my order is not in this so how do you deal with that first of all I was pissed and I don’t want to order from somewhere that I have to be pissed at who knows what they will do with my food I feel so disappointed. Until they can say they can give me a discount free get it. So I tell them I’m going to call corporate overnight corporate this is a franchise really so you don’t want me to deal with your business not encouraging at all I’m done with Pizza Hut
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They all do like this they r fake they even blame u for tht even give u advice cos I work with them already they even hold my salary
I got fired for having the flu this Company puts in their handbook that you cannot come in sick they let the workers know that you’re not supposed to work with food with germs but I have requested to be excused numerous times and on the day that I can’t make it because I can’t move I get fired for not coming in sick this company has no safety food regulations standards The fowler Avenue store Half the refrigerators leak there’s nobody that comes to maintenance time in time out the drains backed up sewage water into the store where I had to dump that water down the drain and on some occasions it would get on some of the pans that pan pizzas were made on this store has no regulation standards and if they really do an investigation on the whole corporate company I’m pretty sure more than 50% of their stores are not to standard go ahead and do open walk-through on all the stores and I guarantee more people will stop eating there
Placed my order online the set time was 30 minutes they showed up an hour late so I called the manager he said I was lying to top it off my order was wrong so I told him I wanted a refund he was a rude guy what ever happened to the costumer is always right guess he didn’t get the memo
This webpage just proves the STUPIDITY OF AMERICA. Do you idiots that are leaving comments here realize that this page is in no way even remotely affiliated with Pizza Hut? Also after reading some of the complaints, it appears that most complainers have a reading and writing comprehension level no better than a 3rd grader. Hilarious!
Then yours means you have a pathetic life because you have nothing better to do then read website blogs
I worked at Pizza Hut for 10 years, so I know what it a fresh dough is supposed to look like. I am now a customer at Pizza Hut, and I’ve always purchased from multiple different pizza huts, but have never got a cualifying fresh dough. Today I purchased from Centery and Vermont 2 Large Stuffed crust pizzas ($18.49) and ($23.74) and 16 mild wings. So with my experience working at Pizza Hut I had imagined the Pizza would turn out the color expected, just to open the box with the stuffed crust was all white as if the dough had been sitting around for a week. I am very unsatisfied for how much I spent only to end up with a low quality dough.
Well I got to say I work for Pizza Hut 2 for 2 years and they don’t have fresh though it’s always Frozen also got a few a also got a few a butt kissers working in our store and has access to the roaster which I should not have their just driver’ also got a few a butt kissers working in our store and has access to the roaster which I should not have their just drivers also too lazy to go back and do dishes leave a 64 year old man to do all the damn work
Pathetic, I ordered what amounts to a supreme pizza utilizing the $10.00 pizza deal, it was no deal at all. Very bland, you can count the number of each ingredient ordered on each slice of pizza and my first thought when it was handed to me was this sure is light for a large pizza.
PH has lost me and my family’s business for life, use to be our favorite but now it is on the bottom. Shame, use to have spectacular pizzas when it was headquartered and was a family owned business in Wichita, Kansas (as a kid I use to eat at their 4th expansion restaurant in Emporia, Kansas).
Off comment; the parking lot of the W 18th location in Emporia, Kansas is like an obstacle course with ruts, holes and bumps, am I suppose to rent a 4 x 4 truck to go get my pizza?
Never again, this was a trial run after our last bad experience and if it is possible they have even gotten worse than that.
I work for a company Stericycle communications solutions, and a colleague and I order pizza for our training class and for the pizza was very cold, no pizza sauce. It was from store #029858, and order number 46. name on the ticket is Arieal Terry, and it was 2, $10 pizzas and delivered to address 6026 Laskside dr. if its only 6min drive away
Pizza is 40 minutes late and counting with no phone call informing of changed time
I ordered a pizza a few hours ago and it was an hour late. The driver rung my bell smelling like ass. Not just regular ass, I’m talking no shower, shitty drawls, nuts rubbing ass. Then he had the nerve to forget the soda in his car. I watched his cheesy ass walk back to his vehicle and returned with the soda. Meanwhile my pizza came from the trunk and he told me he kept it there to keep it safe because he felt he may be robbed. Where did you find his dirty ass at? I know for a fact he is a convicted felony his finger tips tells it all. I didn’t eat the pizza well I did eat it but I didn’t enjoy it so I want my money back and I also want some brownies but I don’t want JJ from the 9th ward to deliever it I will pick it up. My name is Theresa. I wuk be there shortly so I suggest you make the brownies fresh. Thanks
Apparently they do not look at anything the costumers are saying so why should I leave any comments the people deserve better…..
The Pizza Hut in Osceola Indiana 46561 is the most horrible Pizza Hut I’ve ever eaten from and it’s been ongoing for years, please fire the crackheads that bearly work there and get a decent staff that can cook a pizza because it’s steadily getting worse
*** TERRIBLE *** You lost customers. I ordered Pizza from Laveen, AZ 51st ave and Baseline. I ordered two large pizzas and was given two medium pizzas. The Manager was extremely rude and was not trying to compromise. His only option was to refund my money or remake the same pizza. Making the same pizza made absolutely no sense. Jacob the store manager was extremely rude when I asked for his name. Before providing his name he hung up on me. Who does that???? Seriously, a waste of my time waiting for my pizzas to feed my hungry family. Complete waste of my gas to go back to the store for their mistake. I requested my refund and spent my money else where. In addition, it is extremely tacking when one of PIzza Hut’s teenage employee is dancing seductively in front of a guy taking pictures or making a video with his cell phone in the parking lot near the entrance to the front door.
I am at pizza-hut just after lunch, the pizza is barely warm the marina is room temperature. I questined the manager,she said I can see steam so it’s on.
I ask when the pizzas were put out I was told 10 minutes ago, I had only been here 7 minutes, she can’t tell me with in 3 minutes they all got cold. This Newberry store needs some serious help
Hello me name is Rita is was in your location on 11-13-2016 first the place was full of fly’ s there was only one person there and that was a young girl the phone was just ringing off the wall people were waiting then they just began to leave I asked for a refund and this is why she dident have a hair net on and no gloves for the last three months I have gone there I had to take my order back because of it not being right and I dont blame her for today she was the only one there trying to so the work, I just could not except the order because of the reasons I stated above. Very sad and unhappy.
Dear Sir I am vijay sharma in India so I compost the song of pizza hut you r interested reply me of mail thank you
Im a Kuwaiti woman i had abad lunch time in One of pizza hut branches actually in Hateen which is the worse service. They always late and traded the people in bad face . once i was having lunch with my kids they leave me about 15 minutes without talking my order and another15 minutes to give me the chick ???
Otherwise we i call the customer service the keep holding me up the phone and didn’t respect me when I talked to them …
Noblesville Pizza Hut Westfield Road/Mensa Drive Noblesville IN
My friends and I eat lunch buffet there all the time. at least twice a month over the last several years. The wait staff knows one of the girls. She always orders a thin crust pepperoni as soon as she sits down … every time. She always orders cherry dessert. [not the blueberry, always the cherry] We go there on our lunch hour – so time is limited. Today, the waitress brought out the cherry dessert as we were standing up to leave. So we took it to the register. The manager Mike Willey was called. I would not write this if he had one hint that he cared about our experience. He said that we could not take it with us and that he would have to throw it away. No smile, no compassion, didn’t check with the staff on when she brought it to us. Nothing. It was the look on his face that prompted me to write this. I felt as though I were talking to a 12 year old.
Just ordered pizza from pizza hut in keokuk iowa to have delivered by 1130 for our lunch break. We called and ordered an hour before nd they showed up 15 minutesate and were beyond rude. The manager said they dont guarantee it to be delivered on time. She said our options were to cancel our order or suck it up. Wont be ordering ever again!
I used to like Pizza Hut but had not ordered for a long while. I did tonight and the thin crustvis not what I remembered. I did an online order for carryout. It was a little late coming out but I was more than disappointed with the quality of th pizza. Fortunately I was feeding teen boys who will eat anything!
The shop was also poorly kept. Floor obviously not as clean as it could be, Ladies’ room with paper dispenser hanging by one screw. Trash over flowing and looked like mold along thd floor tiles.
Sorry, now a last time customer.
My family would order from Pizza Hut, at least 3 times a month.
I tried to call and order last nite. The problems began wwith the spelling of my street, Portobello. Than I got the run around that I called the wrong one.
4 diffrent pizza huts, I gave up with fusteration. WTF.
I was reading online where Pizza Hut has a Three As Program and a Book-It Program which I think are awesome. I am sad to say that none of the stores I called had knowledge of these programs and were not sure if they were a participating store. I asked the lady how many books did kids have to read but she was not able to answer. I just feel you guys deserve to have someone working that is more knowledgeable about the company and what it offers.
I guess ya’ll don’t hear people about your run-down, unsanitary,disgusting, rude ass employees. Pizza-Hut just needs to take a break and close down for awhile and re-evaluate their employees and buildings. I live in Ripley, Tn. I am always on the go and I live a healthy life style, but once in a while I like to eat out. Every time I go to Ripley or Dyersburg Tennessee pizza huts their disgusting and the employees are just rude. All I ask is to order a medium cheese pizza, and your employees seem like it takes hours to make and cook. I am so sick of having to wait my whole break and then be delivered crap. Pizza-Hut is nothing likr it use to be when I was a kid. Ya’ll suck and need to get your priorities and YOUR EMPLOYEES STRAIGHT!!
I have read a lot of these comments and I think some really good training needs to be implemented. Thankfully that’s my bread and butter. Contact me
As I am sure you all receive a lot of negative comments I am here to post a great one. I am in the restaurant industry and I have actually worked for Pizza Hut when I was younger. (One of my favorite jobs) I know how it is to get “that customer” so early. I called the helotes bandera location to place an order today before they even opened expecting to be greeting with annoyance but I had a craving! Instead, he was very pleasant and polite! I was pleasantly surprised. My delivery hasn’t even arrived but I just had to comment on the gentleman who took my order. As early as it is and I’m sure you all can figure out who it was for me. But just a great job to that individual.
Omg, talk about insane, our pizza Hut in MARSHALL MI. Totally cant get an order correct, wtf is wrong with this place,if you get the answering service she told us that pizza hut was out of wings..if u fila a complaint the main ceo, never gets back to you.The man mgr there needs an additude adjustment, and needs classes on working with the public ..sick of our pizza hut, we need a jets pizza
we ordered pizza on Friday evening it took three hours to get our pizza and wings delivered. the pizza and wings were cold and not very good, they replied that they got very busy that night. i feel we should get our money back. we usually order because they are fast but not Friday night I wish we would of ordered somewhere else.
Just tried to call and order pizza from my local pizza hut.
really bad experience
took 7 minutes 30 second
very noisy room, couldn’t hear the lady, she made me take wings, I didn’t want wings
Pizza Hut is a proud American Company, some people want to call to order pizza, especially older people
Try to order one yourself and see how long it takes
Pizza Hut has always been my favorite pizza. In fact it will always be my favorite pizza yet with that being said I will never use Pizza Hut again. I am the guest who never complains and when I do I am simply finished. The service is not as wonderful as it use to be. Preston Highway Louisville,KY
Hey Pizza hut people!!! Me and man started talking about our favorite pizzas one day and we brought up the old triple decker pizza yall had in the 90’s. We both think you should bring that back because it was so good. I strongly believe that if you bring this pizza back it will boost your sales up a ton. Thank you and please bring the original triple decker pizza back!!!!!!
My experience was at the Pizza Hut in Joliet, Il on Jefferson st!!!! NEVER AGAIN!!!!
I’m at Pizza Hut in Ft. Lauderdale Florida, on 441 Street near Publix Grocery store. I’ve waited for nearly 40 minutes just for a medium thin meat lovers. The employees including Management are so rude and they take their time cooking pizza. I respect all employees who work at jobs like Pizza Hut but obviously they don’t care about their own jobs. I will never come here again at this particular Pizza Hit at 1401 South Street Road 7. North Lauderdale Florida. Two of the young ladies seem like they didn’t care; Saskia and Jazmin. Their name tag was written with a black marker rather than a real Pizza Hut name tag. I will never come here again. The Manager waited over 40 mins to offer me a Pepsi. Still, I will come here again! NEVER!!!
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Today is my sons 18th birthday, as a single mom who can’t always buy pizza for my kids…….I ordered his favorit pizza (Pizza Hut). Delivery came and so much excitment when the pizza entered the house. Something was wrong……the bread on the pizza had changed from the last time we ordered. Out of diappointment my once young boy who loved Pizza Hut refused to eat it due to the change.
My wife and I were going to order pizzas last Saturday for pick up after church. When my wife could not figure out how to indicate a pick up time, we decided to order when we left church and pick up on the way home with our grandsons (who specifically requested Pizza Hut). When we called the store we were told the offer we wanted was on-line only so they got the manager. The manager indicated that she had a better in-store offer so we were pleased. After taking our order, she informed us that she was wrong and the order would be almost $30 versus the $15 she quoted us. Of course we declined the order and she asked what we wanted, we told her we wanted the deal she told us and the order we placed. In a very curt manner and tone she informed us that was not available and we needed to pay the higher price. Of course we canceled the order and found another pizza place. I feel the manager, especially since she was the manager, should have honored her offer. At this time, unless someone does something to change our minds, we will not return to Pizza Hut. The store was on Richmond Road in Lexington. I have been a lifelong Pizza Hut person but no longer. Even the grandchildren are talking about the situation since the conversation was on speaker in the car. I would appreciate being contacted regarding this.
there is a pizza hut next to stop and shop in the Allendale area of Pittsfield Mass . They have youths working there who believe it’s better to pre make the pan pizza’s put them in the frig and just pop them in the oven when they are needed . Unfortunately I have eaten their 4 or 5 times and the Pizza has no taste what so ever . It’s like you are eating nothing . Fortunately the soda is cold and full of caffien so that overrides the none taste of the product . At Target every time, the same pizza has taste because the people make it when they bake it . I am a long time pizza hut lover, and nothing comes near Pizza Hut’s ideas on how to make pizza . Dominos and Papa Johns, Little Ceasers, all the others, Pizza hut laps them in the Pizza race .
Horrible take out system, They told me they had my order, I sat 45 min . Then found out they didn’t. Lady next to me sat one hr. Then asked and her order was sitting in a warmer in the back all the time. Phone rang during my visit. Nobody answered it even though they didn’t even have customers except me and the Lady next to me. Carlisle Pa Pizza hut sucks.
Just a bunch scam artists after ordering the game day deal that deal wouldnt work instead they put the 5 bucks 5 bucks deal which made my order 20 bucks more than the game day deal… Never again will i order from this usless company… Only local pizza shops from now on.
i have asked multiple times about those stupid wing domes. THEY ARE DANGEROUS PEOPLE! I HAVE BEEN BURNED TO THE POINT OF BLISTERS. yall need to change it.
Attempted to fill out survey per receipt, stated good for 14 days, tried to fill it out on Sept 10 from purchase on Sept 1st, form told me my receipt had expired. Why give them out if you can’t use them?
after finally getting someone on the phone the east indian proceeded to pronounce my name wrong then told me my address was a fake address when we have ordered from PIZZA HUT for 20 yrs W.T .H. then put e on hold and finally I was hung up on !!!!! well i quit going to SUBWAY for due to these people NOW I QUIT PIZZA HUT !!!!!!!
Don’t blame you. the one in, manteo n.c. is just as bad . I won’t waste my $their any more.some of the people need to learn how to dress in a public restaurant and have better customer service. Now we all know why this pizza hut is slow .they need to shut the Damon place down.I will not go back.
I am from Wayne, NE, a town of 5000 people. Our high school ordered pizza from Pizza Hut for our softball games. The manager has NEVER been friendly since I have taken over the concession department at our school. Every month I give her a monthly calendar with the dates, how many pizzas, and times I want pizzas delivered. She has also given me a pizza warmer to use at the softball complex. She has forgotten to let her staff know and there have been times that we did not receive the pizzas I ordered. This last softball season, the warmer has not worked. She said that she would come down and look at it, but she was a no show. Her employees tell me she will call me but I have yet to receive a call back. (This has been promised to me four times now.) Last night I took the warmer back and told them they will not be getting any more business from the school. The school likes to spread the business around town for things like this, but now our Godfather’s pizza place will be getting all of our business.
The management at the Pizza Hut in Brady Texas is novice at best. Coming from Lubbock, Texas we stopped at this location 9/3/2016 for some pizza and were greeted by the most massive chaos I have ever seen in a restaurant. No one was in charge there were ten employees with maybe 5 orders and no one was doing anything. The sense of urgency was non existent. When we first got in there we were told 20 minutes to get our order after an hour I went and asked what the status was and was greeted with a very rude and impatient response from the cashier who I believe was the manager. I could not understand the delay and she simply said sorry but were slammed with internet orders so I had to move your order time up to 45 minutes to an hour. Our order had not even been made yet after an hour! That is great that internet business is good but come on now dine ins is your bread and butter and showing more urgency toward internet customers, who are also important, over dine ins is really unprofessional. I really feel like some serious management training needs to take place to get employees moving and get the good pizza out you are known for serving. We left with no pizza, hungry, tired and very upset at how rudely we were treated for simply asking questions.
I love Pizza Hut over any other pizza spot. But tonight when I ordered I was very disappointed. I placed an order online, I had a wait time of 1 hour 49 minutes. My order came within an hour, but when I hit my food it was cold. I’m like what is the purposes of the insulated pizza bags for. I won’t let this one bad experience stop me from ordering, but if I have another bad experience I most certainly will.
Comment for New Smyrna Beach, FL Pizza Hut managers name is spencer…I ordered garlic knots along with other items and the garlic knots came completely dry no garlic no butter no seasonings..spencer said he prepared that himelf but i’m not going to call back and complain for no reason…the garlic knots were dry. He gave me a credit for my next order…when i ordered the next time i asked for an order of the meaty marinara which comes with breadsticks..got bo breadsticks, called talked to spencer again…he was no help offered me nothing…and i ALWAYS tip good. Get better management please…if he were a good manager, both times he would have apologized and made sure we were happy customers. He argued with me the first time and then had to ask multiple people if the pasta comes with breadsticks while im on the phone and then as i expressed my concern all he said was….yeah ok…….hope this gets improved as this is the only pizza hut in nsb.
No more Pizza Hut for us!!! Ordered pizza and wings online. It had been a long miserable day and everyone was hungry, the kids were tired and cranky when we finally got home. Waited half an hour after delivery time given and called only to find out our order was cancelled because they couldn’t understand the order. Same order had been placed 3 previous times, no problem. Now too late to get pizza (11pm). Had to go to Walmart and get TV dinners. Next time we ordered they were out of wings (7pm) so we just ordered pizza. Delivery driver put a #1 in front of my $5 tip and got a $15 tip off my credit card (did get a refund). Tonight we ordered again (slow learners). We ordered hot wings and boneless mild wings. Both came dry with no sauce (the dogs were happy). The pizza was as hard as a rock, burnt, and cold. We are done!
I so do know because I order using my card.My bill is 47.47 but charged me 56.96.Then was a 30 minutes late they gave me a code F 23 to get 5 back.But you can’t charge what you want and don’t say the bank does that.I’d I don’t get my money back.What is bad is I don’t like pizza but Pizza Hut has always been the best to eat.This is why it is so sad to me.I won’t get pizza any more do to being robbed from pizza hut.
My wife placed an order online for delivery. It has been over an hour and she had not received her pizza. She told me that they had called saying they didn’t have garlic knots and would swap them for breadsticks. So when I called the phone rang and rang and no one answered the called. So I hung up and called again after about 2-3 minute wait someone answered. Once they answered I asked why it was taking over an hour to deliver a pizza to my wife at our house which is exactly 2.9 miles away. She advised traffic was bad and was trying to get other drivers in and that my wife’s order was the next one to go out. So after an hour and half of placing the order online it had yet to leave that location meaning it will probably well over 2 hours before my wife will get her food. She placed the order at 12:00 and got the food around 2:30 unacceptable. I understand traffic is bad in this area. I have lived here for the past three years and get it, traffic is bad, but when you know its bad plan accordingly. So that people don’t wait over 2 hours for food when they live less then 10 minutes away.
Next time pick up your food.
So disappointed. We have always ordered from Pizza Hut. We have spent a lot of money there. Tonight, we ordered from the Miamisburg, OH location and asked for the BBQ, bacon, spinach and Alfredo pizza. First I had to explaine the the guy taking the order what the ingredients were. When we recieved the pizza, it had soooo much Alfredo sauce on the pizza, we couldn’t eat it… And they forgot the BBQ sauce and spinach on the pizza. Then when I opened up the BBQ wings we ordered, there was a LONG dark hair mixed in with all of the wings! I called the store to let them know and they didn’t seem to care at all. So gross!! We won’t be ordering from them again!!
I had worked as a teacher all day and was looking forward to a delicious thin crust pizza with some spinach on it. Instead, when I sent someone to pick up my order, I received one pepperoni sausage stuffed crust, one pepperoni stuff crust pizza and breadsticks. When I called store, I spoke with Adam – the manager and explained the situation. He was at a loss as to how to address this situation. Really! I am so appalled that a company like Pizza Hut has no quality control as to verify what the customer ordered and what the customer received. By the way, this was an internet order, thus, the requirements for the pizza was clearly defined. Please correct the deviancies in your processes. This is a very small town and we, the people here count on Pizza Hut to deliver us a quality product.
Good Afternoon,
On Saturday August 6th, 2016 I ordered pizza for my two daughters and their cousin. I was leaving for two hours and the thought never crossed my mind that something would happen. I asked my daughter to contact me as soon as the pizza came so I would know they were in the house safe. As I received a text from my daughter I noticed an additional text from a number I didn’t recognize. To my surprise it was from a delivery driver at Pizza Hut. As I read the text I wanted to throw up as he went on to ask if my daughter had a boyfriend and how beautiful she was. He thought he was texted her. She is 13. He took my phone number off of the pizza receipt. I contacted Pizza Hut immediately and was told of course that’s not their policy. The gentleman was terminated but now has my phone number and my address. Again my daughter is 13 and is now scared to death. She won’t stay home alone or with friends and has been sleeping in my bedroom ever since. I will never order from Pizza Hut again.
You may very well have a Sexual Harassment claim against both the perpetrator and the company. The perp for the behavior and the company for got properly vetting the individual. Not to mention the psychological trauma suffered by you daughter.
Pizza Hut when opened in India and what it is today are two distinct experiences. I am baffled to see the grade of staff that is appointed, the quantity of products is reduced each time. The senior staff when comes to investigate a complaint, how they are be fooled, how the staff wants to pocket money keeping the managers in trust. Most of the times the customers do not complaint. The a/c’s are never working, however when the staff wants to sleep in the outlet over night, the air conditions start to function. How can a bunch of goons hold an int’l outlet to ransom, the customer poor thing has no say. I can’t blame the Rand however it’s solely the management to be blamed, who employs such staff who are not doing customer service but have become owners of outlets. This is my 3rd bad experience with PhD India, g k 2, New Delhi branch. I wish I could get the same kinds of service I used to get, even the staff doesn’t wear glues and immediately after sweeping floors and without washing hands serves food! Pathetic, pls do something about these problems, even the staff is so rude. We after all go there just for a meal and not to make friends, a bit of pleasantries really doesn’t matter, really
was and he replied “that employees were not allowed to give out their information.” Then I asked who the manager was, and he replied harshly the very same answer. I completed the call, and rode 13 blocks down the street to the store (about 3 minutes away.) Upon arrival, I asked to speak to whomever I had taken my order, and a very pleasant woman, Beth, told me that his name was Andrew, and that he WAS the manager, and that he had gone home SICK. She spoke to me kindly after seeing that I was quite upset, and even offered a soft drink while I waited. I explained to her that I passed four other pizza stores to get to Pizza Hut, and I usually ordered online, and how rudely I had been treated. She explained that Manager Andrew had called her in to cover for him so that he could go home. I told her that I used to live in Louisville, and was quite familiar with the corporate offices on Poplar Level near the Watterson, and that I would contact Yum Foods. Andrew was RUDE, Beth was exceptionally pleasant, and BOTH employees should be advised as to their customer service skills. Thank you for allowing me to bring this to your attention.
May I relate my experience of good customer relations and poor customer relations in Fernandina Beach, FL. I usually order online, and order at least weekly, but tonight I used the flyer coupon which have been placed on the box top for the last several weeks, and called in my order. A delivery driver tried to take my order, and when the coupon code was not accepted by the register, he put the manager on the phone. He was very curt, and couldn’t get the system to accept the code either. First, he told me that the code (1Y) was to be used online only, and when I told him to read the entire flyer and tell me where it said that requirement. Then, he told me that I would have to bring the coupon in to the store when I picked up my pizzas, and he would have to override the system. I then asked what his name (SEE NEXT COMMENT)
I ordered a medium pizza and they messed it up. I was told I received a credit on my account for a medium pizza and a few days later I ordered a personal pizza and they used my credit of $4 and I didn’t want them to. Plus I did not have a credit for a pan pizza it should have been for a medium pizza and they did nothing about it.
Pizza Hut has gotten more terrible every time I order it
The pizza hut on old missouri aka electric plaza in springdale ar has went down hill bad. A female manager named Jenn doesn’t do her job or make the employees do theirs, she never wants to come to work she is always taking time off. The assistant manager Lauren is just as bad as Jenn except she comes to work. The Sr shift lead Kinz is the only original management left from the store change. She can get zero support running the store from either other manager or from Caron the area manager. These stores are plagued by sexual harassment, physical harassment, a hostile work environment, poor customer service due to the manager won’t allo2 messed up orders to be honored by making them right, Lauren smokes in the store, proper training n procedures aren’t being met by most of the employees
Since we can’t contact you about complaints you can kiss my ass! Never again will i buy from Pizza Hut! And that goes for all my friends and family too! Sucks when you let your people feed you shit and can’t complain about it!
All I can say is the pizza hut in New Bern, NC on MLK sucks. Very poor customer service even from the manager. I would not recommend this place to eat. I will say it has not always been this way but It has really changed. The only pizza place I would ever eat was pizza hut but now I am open to anything
My son and I and his boss decided to go to Pizza Hut for lunch at Richmond VA on the 28th of July. Anyhow when we arrived there were just a few people picking up takeout. So we were asked if we were eating in or taking out. We said we are eating in. We asked to be moved to a booth instead of a table and we had to wait for her to clean that off-no big deal be it looked like it should have already been done. Anyway she took our order, we waited an waited. While we were in the process of waiting for our pizza two black families came in. Within a short amount of time they both had received there food. And we are still waiting. They went to there tables and asked if they could get them anything we saw them walking back and forth with extra plates, napkins and cutlery and refills. No one asked us if we needed refills or to even tell us when the pizza would get to the table. They keep saying it was cooking. Hell I could have run home on one leg and back before we received anything. Needless to say it took all the lunch time and still no food. What an unprofessional place and evidently your serviced by the color of your skin. We won’t go into Any Pizza Hut again and I will make sure I tell all my friends to avoid Pizza Hut. What a humiliating experience.
We ordered a large supreme. It took about an hour for delivery, but when the pizza arrived it was literally HARD like cold left-over pizza from a few days ago. There’s absolutely no way that pizza was made today. I called to complain, spoke to Jen in al Ain (who claimed to be in charge of the entire complaint department for all of UAE). She said she would replace it, but then basically wanted to do a trade for the number of slices we had left. Worst customer service I’ve ever experienced. I will never order from them again.
AFTER YEARS OF VISITING PIZZA HUT ON SOUTH CHURCH STREET, BURLINGTON, NC, I FIND IT NECESSARY TO LODGE THE FOLLOWING COMPLAINT. I ORDERED A LARGE THIN AND CRISPY WITH PORK, PEPPERONI, AND EXTRA SAUCE. THE THIN AND CRISPY WAS SO THIN, THE CHIP BOARD ON THE BACK OF YOUR NOTE PAD IS THICKER. NEEDLESS SAY, IT WAS QUITE DONE. NO EXTRA SAUCE AND NO PORK. I DECIDED TO LODGE A COMPLAINT AN USE THE SURVEY INFORMATION ON THE REVERSE SIDE OF MY RECEIPT. WRONG THING TO DO. I HAVE HAD TO REMOVE SEVERAL SOLICITATIONS FROM MY EMAIL ADDRESS EVEN THOUGH I DID NOT COMPLETE THE SURVEY. THAT WAS A SCAM FROM THE GET GO. IT’S NOT A SURVEY BUT A MEANS TO GET EMAIL ADDRESSES FOR SOLICITATION. SHAME ON PIZZA HUT FOR PARTICIPATING IN SUCH A SURVEY.
I am a long-term customer, and still consider Pizza Hut to be top quality product. I write only to alert corporate of a store that’s not helping the brand. The store in Sisseton, SD., is the only pizza in town, but NOT the only restaurant in town. The product is up to standard, but the service is rather disinterested. With 5 people in the kitchen, (one of whom looked me in the eye and turned away) I still had to announce myself, LOUDLY, to get any attention. Table service is no more attentive. THIS is not up to normal Pizza Hut standards. With this being the only store in hundreds of square miles, this is also the only voice for Pizza Hut in the area. And it doens NOT speak well for you.
Regular customer who is experiencing a lower grade of quality and service each and every order. Watched the online food tracker process our order, food sat in the store for 35 minutes before delivery driver departed with the order. Food arrives cold and delivery driver explains it was just prepared. I have no issue with time it takes for hot food, was just not willing to pay an expensive bill for cold food.
No follow up from store manager or whomever took our order
as above complaint i to ordered 2 pizzas paid 43.00 arrived ice cold sent email to store on huron church rd store in windsor also no reply never order from them again. they once had 3 stores in windsor now down to 1 wonder why?
Pizza Hut at 12961 Main Street Jacksonville Fl…,managers name Joseph “Joe” . I went into the store to place an order today and this man was hitting on me….he asked me if I was Hispanic, I replied yes from Puerto Rico and he started saying sexual things to me about my body and my breast. I immediately asked to speak to a supervisor and he said he was the man of the hour and if I didn’t feel comfortable ordering them I could go to Dominos! Lucky for me one of the drivers over heard my conversation when I asked for the manager and told me his name was Frank and he was the boss! I went back inside and requested to speak to frank and Mr Joseph told me that Frank was not the manager any more that he took over that position!! And that I needed to stop being such a whinny bitch. Unfortunately all this took place in Spanish and every time I replied in English he would reply in Spanish! This is a disgrace that people like this are managers!! I really hope someone from corporate does something because this man needs to be fired!! I will be more than happy to speak to someone if you want more details because it was so much I can only write so much!!
That’s crazy
I worked at Pizza Hut in Cedar Park, Texas and I got sexually assulted by a co-worker. I called the cops after it happened and my General Manager and her boss who is the area manager didn’t do shit. HR didn’t do anything to help out and sucked at getting information. No one even made it a priority. All they said was that since the results haven’t come back yet that I’m either going to have to quit or transfer to a different store since he has worked there longer. I’m going to sue the store and fight towards corprate once I go to court.
Antioch CA location: I really don’t see a next time after this visit. We ordered two pizza’s and two orders of cheese sticks. I was emailed a pick up time of 4:45. At 5:05 I went to counter and asked for my money to be returned. The lady was very frustrated and said it is coming out. I said I believe I saw one come out about 15 min ago and setting up there on rack. I am spending 30 some dollars and really don’t want cold pizza and she said no it wont be cold I said I have my doubts. About another 5 or so minutes and I am extremely frustrated just wanting my money back the order of three boxes come and as I knew the other 4th box was setting on the shelf. Got home not only was that pizza hard as a rock and cold but the other one was as well. The cheese sticks were hot but nothing else. We ate the cheese sticks and I can probably dig in my garbage can and send you a picture of the pizza in garbage with only two pieces removed from each box. I used to love getting my pizza here but not anymore. I told the lady working my email said to pick up at 4:45 and she said we can’t control that it. I said maybe contact your home office and tell them you can’t get them out that fast and you need them to extend the time on the emails and then people like myself and the gentleman in front of me wont be wanting our money back after waiting for 30 minutes more. And sadly the hard as a rock pizza and cold was just very disappointing and a waste of my money that I work hard for.
Im not even going to waste my time typing a long story. It falls on def ears anyway.
I will say this, I been eatting pizza hut over dominos since I was a kid and the noid was around.
BUT NO MORE. NO PIZZA HUT BOXES IN MY HOME.
PERIOD.
Lots of complaints about Pizza Huts from all over the nation. It now make sense in why a “manager” at the “corporate office” named Cody was so comfortable displaying the worst possible customer service I have ever seen. When I realized that he was going to be of no help because his solution to my burnt pizza (that was replaced with a sauceless and dry pizza) was to keep the pizza until the day I was ready to do a product exchange, I ended the call. How ridiculous of a solution. When I called back to talk to a different corporate employee, he walked to her phone and picked it up saying I would only talk to him. How completely unprofessional. As a teacher who constantly uses Pizza Hut for rewards and orders pizza hut in my own home (despite the many times my order has came burnt, dry, or just completely disgusting), this is unacceptable and I will no longer order from Pizza Hut. I also expect my voice to be heard as I will ensure that my colleagues and friends cease to use Pizza Hut as well given the poor display of customer service.
Hello how are you i am pizza hut costomor many years I have to many time complaint due poor food quality today I just chicken tikka recive poor quality pizza no tikka cheese only top on pizza I told your call centre before order he ask me this time you recive fresh pizza but still problem I think your management not interesting to resolve my problem mall road also management poor they distory pizza hut name 03067124447
Placed an order online and 22003 Hillside Avenue, Queens Village, NY 11427 was selected as my store. Delivery was 40 mins late, called the store number more than 10 times but no one pick up. When the lady finally picked up the phone, it was 20 mins before their closing time. She was not apologetic at all, said they were busy. Told her i didn’t want my order (who knows how long my order was in the delivery car for) and she took my order number and said ‘okay’ and hung up. No customer service! I would understand if delivery guy is running late, at least have the courtesy to call or pick up the phone and be nice!
I am in the same boat I ordered a pizza using a coupon and they stated on line to call the store and never got thru it rang and rang I am done with Pizza Hut going to some one who takes care of their customers
My tool’s an brief case were stolen out of the graham area. The pizza hut in graham ran my credit card on line an never check for I.D…an ran my credit card for just over 200 dollars in two days. As of now my credit is shot an NOONE has returned any of my calls an or even gone after the store that new whom had the card information. Pizza hut SUCH’S.
Wait 20 minutes on hold after the rude employee placed me there. After twenty minutes, when I finally got to speak to a human, I asked to speak to a manager. No big surprise but I was placed on hold again. At this point my wife has already ordered from JETS Pizza. I finally get the manager in the phone as my wife is dishing me up a hot slice of JETS pizza. Thmanager is unapologetic for my wait and
simply says, you have to understand that we are busy. So I type this as I Eat my JETS pizza and sit on hold now for 30 minutes waiting for the Pizza
Hut “Yum” foods customer care center to answer. You guessed it. Topping thirty minutes on hold this time as well. Maybe next time will be five dollar little Caesars. Hot and ready…. Not hold and lazy.
This is in regards to placing an Order with you guys .. I had 2 call you guys 5 times today just to confirm an order .. wow .. and when i wished to speak to a manager they tell me that they will call me back .. but the request is not honoured. hence i tried calling back to clear the communication Gap in regards to my order and asked to speak to the manager and i was told that he is busy on his lunch .. wow fantastic keep customers hungry to fill their stomach … indeed not appreciated at all ..
Morever i tried to correct the address with the call centre agent and my experience with them was pathethic .. On the 1st call, girl took the order and placed it to the wrong location ..on 2nd call, girl changes my delivery address altogether … on the 3rd call the guy was not able to comprehend english… on the 4th call the girl gave me misleading information stating i would get a call back which i did not recieve .. on the 5th call i tried speaking to the manager and the girl says he is on a lunch break ..
Post that i tried confirming with the delivery guy who called in to confirm the address .. i cross checked with him and gave the correct address however my order was placed for 2:30 .. and i was shocked to know that my order was already dispatched from that store at 1:47 .. but the delivery guy was far more educated then the call centre guys and told me will that he will get me a new order by 2:30 at my desired location.
I mean how pathetic is your system ..
No wonder you guys have decline in your sales ..
I once was a proud and regular customer of pizza hut .. Also a VIP member on the website.
but then u guys stopped delivering to my location .. i was glad to find that you guys started delivering once again ..
But to my Dismay it takes more then 5 calls to place the order .. and yet here i m sitting confused if i will get my order or not ..
I Writing this to bring this to your notice that you guys need to honour us as customers and not just a money making option..
Would like to hear from you Guys asap ..
Also would appreciate if i recieve a call
Regards,
Dilip Sharma
Pizza hut is the worst Pizza place ever! I recently went to dinner at the pizza Hut in Pocatello, Idaho, where I consumed the worst pizza-like substance in my life. The dough tasted of cardboard with tomato paste thrown on, and the so called “pork” was just the pink crap left over at the meat processing plant. The pizza I ordered said it came with 3 meats, but my pizza came with 2! Only 2 of 4 meats! And to top this experience off, I ordered an appetizer of garlic bread, which came only 5 minutes before the meal, and when I asked for a sauce, I was denied it. Very unhappy to have spent 21 dollars on cardboard with meat like substances thrown on to it! How dare Pizza Hut call themselves “Pizza” Hut, when they don’t even serve real Pizza? Never going to eat at Pizza Hut as long as I walk the earth!
I live in Limon, CO and I have never seen a more difficult or disgusting manager, ever! Her name is Regina. Her employees are terrified of her wrath in everything they do and she runs her people much the same way Hitler ran his! She is a dictator of the worse kind. I went in several months ago and there were two very courteous and customer centered employees, who by the way are no longer there. From what I have heard, she has run them and anyone good right off of her team. A huge tragedy in firing them. They were the only reason I would go and told all of my friends to go because of them. Their names were Nick and Lauren Gregg. I have told everyone I know not to go there and have posted it on my Facebook page as well. Regina needs a ‘Come to Jesus’ talk or at the very least, replaced or both.
Very Disappointed with Pizza Hut and there management, placed a call with the pizza hut call center placed the order was given and estimated time when we would receive the pizza, It never showed up called the call center back where original ordered they kept hanging up on me finally after the 5th attempt and holding for 30min someone finally answered, gave my ph# the operator stated they never received the order ask to speak with management the clerk explained I had to fill out a form in order to speak with management asked to speak with management again they Hung up on me Wow! called main corporation they took my order and my complaint waited on my pizza deliver my pizza and again never showed Its sad to say about there customer service and management,
Canceled my order since i was forced to use mobile site on a mobile device. I do not want mobile, i only order through desktop site, and when you disable (ignore) my request to use desktop site on a mobile device, it makes me feel like you dont care abiut customers wishes.
P.s. so irritated by this, it makes me want to sell my pizzahut (yum) stocks.
Order number 3160630200209001182027166 was never fulfilled. We placed the order at 8:02pm and our estimated delivery time was a 2 hour wait to be finished at 10:02pm or earlier.
We placed an order at 8:02pm and were given a 2 hour wait period… It’s now nearly almost closing time for the store and they still haven’t shown up with our food.
We called the Ella Blvd store in Houston, TX on their phone line and no one answered the call repeatedly. The order total was 24.89 and we were going to pay in cash.
How is this acceptable in anyway? They don’t answer the phone. They don’t call. They don’t deliver in a timely manner or don’t deliver at all. If there was any issue whatsoever at the store then don’t they have the ability to inform their customers? Thank god we didn’t pay using a card because if they took the money and still refused to show up then that would be a whole other issue.
Attention pizza Hut customers: If Pizza Hut should get your order wrong, do not complain about it, because they will no longer do business with you. They think you are looking for free food. After getting our order wrong the young man that delivered the correct order, said that they would no longer be doing business with us, because all we were looking for was free food. Ho! By the way, the wrong order went back with him, but never made it back to the store. Is this the kind of business you need to deal with. Guess they have all the business they can deal with. All we ever asked for was to make the order correctly. This is NO way to run a business.
My comments relates to All Qatar Pizza Huts in general:
1- Image, the outside signage mostly burned out in many units.
2- Units need renovation badly & it’s calling for help.
3- Poor Staff uniforms with no name tags.
4- Poor quality. Old Dough too many very dark large brown spots on the edges. Cheese has no flavor of cheese.
5- They are using Falafel Sheets as try liners?
6- Employees in most cases don’t know please or thank you while dealing with the guest, facial impression telling me we don’t want to serve you. Staff has DON’T CARE ATTITUDE.
7- Out of topping in most cases, more than one unit.
8- No take away menus.
9- No system of calling numbers in Malls.
10- For sure Qatar has the worst management head office not able to maintain Pizza Hut properly, as things I see out of restaurant employee’s hands. It needs head office decision making in which they are closing their eyes on many things, it looks like it.
Please, help US to bring Pizza Hut Back to Qatar. This is not Pizza Hut that I know & I’m sure whoever reading this knows that, can someone do something about it. Pizza taste better at Papa john’s Pizza & all other non-pizza restaurants & Café’s. I’m a US Citizen, I travel a lot & love to go to Pizza Hut and I’m telling you that Qatar Have the Worst Pizza Hut Experience I have ever had in 41 Years as a loyal Pizza Hut Customer.
I ask you to asses Qatar Market by someone from the United States Head Quarter, Qatar Pizza Hut they well fail miserably.
The reason why I’m writing this long message, I’m not sorry to say, you Pizza Hut drove the bad side out of me.
I have stopped all my family members from going to Pizza Hut in Qatar & I will make sure this is known to others until this very big problem gets solved.
HORRIBLE!!!! I ordered my food and was told it would be here within 30 mins and an hour went by and by the time someone finally answered my call it was an hour and a half and no one knew of my order. The woman whom answered took my name number address and CREDIT CARD info but when I spoke to the “manager” no one knew about my order and she was very very rude and unprofessional and I was told there was nothing they could do about it because I was not in their service area but when I asked when I ordered I was told I was in their jurisdiction. NEVER WILL I PLACE ANOTHER ORDER TO THEM!!!! You should be ashamed and shut down for your ignorance. P.S. when I asked for the manager the arrogant girl replied she was the manager. You my friend need to get a job not involving interaction with the public. Another thing she told me to hang up and call back and customer service will answer and I can speak with them because she does not know what happened to my order but when I did it she answer the phone once again and was even more arrogant then the first 2 times I called!!!! THIS IS THE GREENSBURG PA LOCATION ON CANDEE STREET.
We have been ordering from Pizza Hut exclusively for many years. Now they’ve closed our Covington store, and the two near stores don’t deliver to Covington. They’re both within a couple miles on either side of us, but we’re left with no choice but to switch to Dominos. It’s not what I want to do, but Pizza Hut has chosen for me.
Cussed out by manager
On June 4, 2016 we placed a online order for a pizza hut meal deal the total came out to $35.00. We were told the time would be a hour for delivery after a hour and 10 minutes we called back and was told the pizza was on its way. After another hour and 10 minutes wed call back and ask for a manager Benny tells me he is short staffed and its raining. So i ask am I going to get a discount or something for waiting for two hours he proceeds to cuss me out and scream at me then when i get a word in I ask for the GM’s Name and number he tells me she will be there in the morning if i have a problem then i can talk to her then and slams the phone down. Sherwood South Shopping Center, 1809 S Sherwood Forest Blvd, Baton Rouge, LA (225) 273-6630
So the then I call the customer support line and file a complaint. Wait the three business days no call. Call back and i am told that the upper management team could reach me and closed the complaint. had the complaint reopen and verified my info it was all correct called on 6-22-2016. Ask about my complaint and it was again closed saying could reach the customer.
I went to Pizza Hut and got my pizza they messed it up and then I ended it waiting for 10 minutes and on top of that they gave me one dollar off and one drink after that they messed up my order again and they made the pizza in through spinach on top of it they didn’t even think to cook it and the manager said that that’s how they make it and I was so mad if you guys want to see you the video you can see it on my page is on Facebook Mariah thomas never again will I go to fort Wayne Colisuem Pizza Hut smh
I just want to start out by saying it disgusts me to be an employee of Pizza Hut right now, I have not read 1 good comment from any customer on this page. Further more, I know how you feel guys. My manager isn’t the greatest, she cusses out customers, gives away free food to her friends, steals money(making our payroll bounce), talks bad about the employees who work their asses off, and promotes the ones who complain and sit down on their asses. Works less than her 45 hours per week she gets paid for, and lies constantly. I’ve been working for Pizza Hut for quite awhile, off and on for years, and I have never had a manager act like that. I have no respect for her and neither does about half the staff at my location.
Yall watch out on Pizza Hut orders!
I called the location at Hampton & Illinois and a female took my order. I gave her my phone number and she verified my address and took my credit card number, exp date & zip code then told me my order was on the way.
About a hour later some skinny, scruffy looking, black dude( on the very darker end of the color spectrum of black) showed up. He looked a lot like the kind of guy you expect to buy drugs from.
He shows up with pizza hut gear on and a receipt but says the order is supposed to be cash. I said naw bruh, my order was credit, you better go back to ya car and call the pizza hut and figure that out. I close the door and waited in the game room 5 minutes, then he returned talking bout no its cash, but i can take your information now to pay credit. I was like heck naw, I already gave yall my credit card info. Im not doing giving it to you homeboy. So he took the pizza I ordered with him and left.
I called the location back and they act like they didnt know what I was talking about. Told me I must have ordered from a different phone number or called a different location. I told them I called the Hampton & Illionois location in Dallas, Tx and even described the driver that showed up and they acted like they dont know who I was talking about.
It felt like I was about to get hung up on as I heard a lot of silence after repeatedly saying hello to the person on phone without a response, so I got pissed and told them a large pissed off black man is about to show up at the location and the situation will not be nice! The dude on the phone seemed to get a little nervous and said okay then hung up.
I get there in about 3 minutes and immediately came in giving them a peace of my mind and trying to get to the bottom of this. One dude in there tried to get smart and say, do you see the one you talked to here? I was like hell naw I dont see the mofo I talked to but they work here, they answer this land line yall ass have on site so somebody here playing with my credit card info and I dont even have a damn pizza to show for it.
Dude saw I wasnt backing down, hands shaking I was so pissed, so he tried to bluff me by telling some chick to call the police. I was like call them. I have not broken any laws! Yall on the other hand might be running a damn credit card fraud operation. So lets get the police up here, I will wait.
Ultimately a large latino guy walked up and had the manager on the phone who offered to settle it and give me my order free, but they had to make it….smh. So I waited….then text my wife to watch our accounts to make sure nothing shows from pizza hut or anywhere out the ordinary.
15 munutes later, they come out with the order messed up. Both dudes at the desk looked like they wanted to die after I hit them with my eyes. Dude then agrees to have it fixex by the time I get back from picking up Big Trey from football conditioning. They gave me a free 2 liter for my trouble….smh.
I get back and I see they having trouble with somebody elses order. A police officer is sitting inside. Im not sure if he was brought in for security or picking up a order but I didnt flinch. I still had my mean mug on hot about the whole damn experience. I waited about 8 minutes b4 I just stepped up and toldem to give me my pizza. They did and I burned off. The lady in front of me was still getting her order straight.
I wont ever give this location my credit card info again. I Might not ever give any pizza hut location my credit card info. Something fishy was at work here.
Pizza Hut Store # 028797 at 800 East Broadway in Sweetwater, TX. On 6/18/16 @ around 5:30 pm me and my family entered this establishment for supper and when we walked in we were great by no one, and seated ourselves. It was my husbands observation when we walked in to see the server roll her eyes and voice her disappointment because myself and another group of people had walked in behind me. We sat down and this included my self, my husband and two sons (ages 6 & 8). The waitress then in a very unwelcoming tone asked us and I quote “You know what you want to drink” and the tone and facial expression was deplorable. I knew from that moment on that things were not going to be good. She came back with 2 lemonades, and 2 teas as requested. I noticed that my tea was leaking because of a crack in the glass so i returned it to the front counter so that they could replace it. (had i known this would be the last time i would even see a drink I would have drank as much as I could.) I sat back down and she came back to get our order. I had ordered 2 kids spaghetti’s, 1 lg Thin crust pepperoni lovers pizza with mushrooms on 1/2, 1 order of cheese bread, & 6ct bone-in wings with buffalo mild sauce. We waited for about 15-20 mins and our wings came out. No plates were even brought to us to eat off of…i had to get those myself. then about 15-20 mins later our pizza came out. I waited for over 15 mins and no one ever brought out my boys spaghetti’s. At this point I have two young children that are complaining how hungry they are and keep asking when they are going to get food! I finally walk up to the counter and ask where their spaghetti’s are because we have been waiting for a while and the gentleman behind the counter (name: Ricky) said he was going to check on it. At this point my husband and I are completely fed up because I still don’t have a drink because no one brought me a replacement. I am having to drink out of my husbands tea and my boys drinks empty and our waitress has never once even came by to check on us. At this point we have had enough and we decide that we are leaving! I went back to the counter to check on the spaghetti’s and they were waiting on the garlic toast to come out. I told “Ricky” to make them to go because we were leaving. I went back to my table and the waitress finally shows back up (just to give us out ticket) and tells us they are giving us a 20%discount because of the inconvenience. I am appalled to see that they are charging me for cheesebread I never got, & a tea I never got. I took my ticket to the counter and talked to Ricky and told him I never got the cheese bread and explained to him about my tea. The woman that took my tea and told me that she would take care of it then looked at me and said “you mean you never got your tea” I told her “no”…she then told me that she had fixed me another drink and set it on the counter for my waitress to bring to me but evidently never did! She apologized profusely. I told her not to worry what was done in done but I wasn’t paying for it. Ricky adjusted me ticked and removed my sons’ spaghetti’s, the cheese bread, and both of the teas. He then also gave me a 20% discount and it brought my total to $17.26. I have never been so disgusted and furious with an establishment then I am now. I appreciate the discount but this doesn’t make it right anymore when this is happening to everyone! I guarantee you this that I will never step foot there again. This was the second time that we were treat poorly the first time we never even got waited on so we walked out after waiting for nearly 20 min for someone to even come over to our table. We tried to give them the benefit of the doubt and give them another chance but it is obvious you have a management/wait staff there that doesn’t take care of their business very well. I am not the only one that has had terrible experiences there my co-workers recently went and never got waited on either. My cousin called into place an order and three times she called and it was answered by “You kill it we grill it” I don’t know what kind of business that you are running here in Sweetwater, TX but you need to do some house cleaning because they are giving Pizza Hut a terrible reputation!!
Louisburg NC
Dine in Sat Jun 11th and had a pizza to go. Never thought any issues because this is the only location I dine at. Sunday June 12th noon decided to warm up a couple of slices and found cock roach at the bottom of box. I drive 15 miles back to location to be told manager would need to give refund because they can’t access day before receipts never hear of this but. I left my information for manager but I was the one done the calling and she provided me a cell number to file paperwork for refund. June 19th I text to follow up and replied wrong person I called to restaurant to confirm number and this is the number hey have on file. I just want my money back and WILL NEVER EAT A PIZZA HUT AGAIN!!!!!
I had placed an order in Miami fl to Pizza Hut on 9600 SW 8th St #23a, Miami, FL 33174 and I waited an hour before calling. When I called they couldn’t find my order I kept telling them that I had a order number but the lady kept ignoring that. The. I look at my bank account and see that the charger was refunded back to me and the lady tells me “oh I guess they cancelled your order” they did this on their own with my concent. This is absolutely ridiculous. This location needs to get their act together.
On May 23, 2016 I ordered 10 pizzas as a reward for my students. I ordered them on line, and made sure I got the “best deals”.. $5.99 for each medium, total was $51.00. I set up a time to pick them up which was during my conference, which was 11:00. Well, being the end of the year our schedule sometimes changes. This was one of those days, so I asked my daughter to go pick the pizzas up for me. She said no problem but could I change the pick up time to 11:45, as she was busy at 11:00. I said of course, so in order to edit my pick up time I had to call. When I called to change pick up time from 11:00 to 11:30 they said “ok, change is made”. When my daughter got to my classroom with the pizzas, she said it was $91.00!!!! What had happened is, when I called to change the time they deleted my order and put it back in and didn’t apply the discounts. I was never told nor did I get an email stating the change! I have called every week since then to get my $40.00 reimbursed and I keep getting the run around. They tell me that a manager will be calling me. A manager never has called, no one has called me. I am a teacher and paid for this out of my own pocket.
That’s what they said to me too. I work at a school an I order alot of pizza for my students. They always say someone is going to call me but no one ever dose
I just visited Caledonia Michigan location and had a similar poor experience. When I asked to talk with the store manager Michelle came out of the kitchen and proceeded to create a scene even throwing her arms out and puffing her chest at me. As a Professor of Business at local University I can say with certainty Pizza Hut is missing the mark in leadership and customer service by a long shot.
Hello my name is Cassandra Ford I order the triple treat pizza last night around 10:15pm and the young man that took my order said the delivery man will be to my house about an hour which will make it 11:15pm the delivery man never came so when I called back around 12:15am and talked to the same young man that took my order he tells me that he don’t see my order in the computer something went wrong with my order so he put me on hold and then a young lady came to the phone and ask me for for my phone number and she said she didn’t see that I placed an order she put me on hold and then she hung up the phone on me when I tried to call back they keep hanging up on me and my total order came too $24 dollars I really think that is not very good customer service to that was rude and disrespectful the location is on 8900 Biscayne blvd thank you
I caught an employee trying to cheat the instructions given and they were my RELIGIOUS RIGHTS VIOLATION, I tried to reach out but was blocked by Pizza Hut Canada without any communication. Tried to reach out to Yum and Pizza Hut but no response. Is this the way complaints are handled?
I was at the Hamilton Main Street Ontario (R31004 #store) . I place the order for 2 pick ups &requested about 10 times to use a seperate clean cutter as i am a vegetarian. The lady Sarah assured me to do the need full as she is the cutter. After 20 mins of wait i came in& pizzas were just out,to as my amazement she picked the same cutter sitting on the table and was about to cut when I repeated “clean cutter please” but it was too late. She cut the pizza and then shoves it in the garbage with the box in anger. Then says get me another roasted pepper to which I was amazed as there was no empathy or remorse as that was my dinner, further adding we will refund. They were not even busy! Then another lady Tania walks to me&says you can get either pizza or money can’t get both. I own 2 Reataurants and we cater over 3,00,000 customers on yearly basis&never will I permit my staff talking or treating customers like this. Have been your customer for over 20 years and have seen the degradation! It is such a bad feeling thinking what if I would have not seen it. I am a Hindu and do not even touch meat let alone sharing a cutter. As far as I am aware from public health inspections at my restaurants cutters have to be separate for meat and veggies which is definitely not the case here at all as one is used for all.
Hadn’t ordered in a while so I forgot I needed to update my phone number. Placed an order online, provided credit card information and got a confirmation E-mail with an estimated delivery time. After an hour, I called to check on the order and we were told it had been cancelled because they had called to confirm the order. What’s the point of sending a confirmation E-mail then? Or at least note on the e-mail that they will be placing a call to confirm.
I live in Haltom City Tx, and the place I order from is 3143 Denton Hwy, Haltom City Tx, ever since I started ordering from them, they have never got my order correct. Today I ordered a large pizza half and half one side pepperoni and olives the other ham and pineapple, i got a large pizza of pepperoni and olives. While back when they did siracha drizzle, i would order with siracha drizzle, get my pizza and bam no drizzle, sucks that every receipt i get is correct but the food delievered is wrong, should make everyone take reading classes before you hire them!!
I’ve called 10 times today June 12 around 6 pm at the 5335 Broadway Blvd Garland, TX 75043 location to place an order and no one picked up the phone. All we wanted was One large pizza, but we ordered from Mr Jims instead.
I ordered a pizza for delivery and I ordered a personal pizza some honey bbq wings and some cheese sticks and when I got the wings it was a different kind that was way to hot for me I have stomach problems and can’t eat hot things
Order # OUR ORDER – 3160610191621001181028460
Placed on June 10 at 7:16 PM
Pizza Hut, Redmond – WA 98052
• 6/10/2016
Called two nights ago to order a couple pizzas. They mentioned delivery would take one hour. After 1.5 hours I called back in to request ETA on delivery. They stated the pizza is still sitting there on the self. Offered for me to come pick it up, or wait until they can “get to it”. By the way, if I wanted to go pick up food I certainly would not go to Pizza Hut, I would have chosen something else, but was tired from working all day. Asked for the Manager. Some kid by the name of Lucas got on the phone and “yepped” me to death with a horrible unfriendly attitude. Did not offer the food at a discount – let alone free. Mentioned he didn’t know when it would get delivered. I stated that was unacceptable and then he sated it would take about 40 more minutes, which would have been over 2-hours and 11:00pm by the time we ate. He slammed the phone down and did not realize it was not hung up and proceeded to call me a “b&%#!” and complain about the call. This is the worst experience for customer service! Is this the best you can do, Pizza Hut? Are things going down hill?
THE MANAGER AT STORE #10 AT 3251 17TH STREET SARASOTA, FL. 34235, HUNG UP ON ME WHEN I ASK AT 1:00 P.M. TO SEE IF THE BREAD STICKS I HAD ORDER ON LAST ORDER WOULD BE REPLACED, BEFORE I WAS ABLE TO ORDER MY MEAL TODAY. SHE INFORMED ME SHE WAS THE MANAGER, AND NO SHE WOULD NOT! THEN HUNG UP. I CALLED AGAIN ONLY TO BE PUT ON HOLD FOR 30 MINUTES. CALLED BACK, GOT THRU ONLY TO HEAR, THE SAME WOMAN SAYING ” SHE PUT YOUR CUSTOMERS ON HOLD, CAUSE SHE DIDN’T WANT TO DEAL WITH THEM” NOW AT 2;36 AFTER SEVERAL ATTEMPTS THRU WEBSITE TO AND CALLING CUSTOMER SERVICE, TO GET NO ONES HELP. MY BUSINESS GOES ELSE WHERE.
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RIDICULOUS!!! Most horrible customer service experience in my life! I love pizza, Ive ordered from my local pizza hut over a dozen times, I placed an order like usual, called in since it had been almost two hours just to find out they cancelled my order, my level of frustration was through the roof so I asked to speak with a manager….This idiot hung up on me TWICE and when I asked for the number to customer service or client relations and he told me that if I really wanted it that I could just look online and google it and then hung up on me???? seriously?? didnt even offer to resend my order or anything, its not like I was asking for free food or anything I just wanted what I freakin paid for! He claimed to be a general manager and that he didnt have a manager, I didnt know they let any random idiot on the street run/own/handle a pizza hut establishment. I didnt use any profanity, I did not threaten him or anything, customer service is important, I advise you work on that, without customer’s there is no business. You have lost a good customer for good at the 1224 S Atlantic Blvd, Alhambra, CA 91803 location, possibly for life if my issue is not addressed.
Witnessed a General manager Named Martha in Seaford Delaware bring lunch from McDonald’s for the “white ” employees but did not even offer or asked her “black” employers. I also noticed how she talked at me (Yes I am black) but talked with a smile to the lady and her family nicely with a huge smile. Yes they was white. She basically threw my 2 pizza boxes on the counter at me and walked away. She was very ignorant and lucky I was in a good mood. And the store was very dark and nasty smelling. Like mildew or something.
So, I make my weekly Friday pizza order by phone because the online site would not allow me to proceed past the order page. After 8 rings the jovial message guy with the way to excited voice comes on and tells me how all the wonderful employees at Pizza Hut are helping other customers. I get to here this announcement 5 times before some kid that can not speak in a clear and understandable voice answers and asks what I want. Not a ” Thank you for calling Pizza Hut, this is (put name here), how may I help you”. So I place my order, its read back to me twice as the mumble factor is quite severe at this point. He says my order will be ready in 20 minutes. I leave the house and get to our Homewood Illinois Pizza Hut with 5 minutes to spare. I’m anticipating fresh hot pizza straight out of the oven. after waiting to pay for my order, I wait with 4 or 5 other folks. I see pizzas being put in the warmers, and being removed from the warmers. I here the guy that I paid asking about order number 68. Hey, that’s me!! Great!! Time goes by, and the other customers are gone with their orders and more good people have come in. After 40 minutes I ask the guy who was looking for my order 40 minutes ago, where my order is. He asks my name, looks at the computer screen, then turns to the warmers and pulls out my order!! It had been sitting in the warmer for at least a half an hour as the 3 high stack of boxes that made up my order was the first order that I saw go into the warmers shortly after I paid. Needless to say I wasn’t a satisfied customer. When I asked why my order had been sitting for 40 minutes, all I got was “I’m sorry sir”. I know people make errors, but this isn’t the first time I’ve had similar dealings with this Pizza Hut. It used to be they called me by name when I walked through the door, jokingly saying they knew what day of the week it was because I had made my order. As the other posts have said, “Hello Papa Johns, good bye Pizza Hut”.
Pizza in Dumfries Virginia
I ordered 2 pizzas at 11am guaranteed pick at 11:17 I got to the pizza hut at 11:15 and the place was locked up, when I called the lady inside said she couldn’t unlock the doors until the manager got back here it is 11:27 and still no pizzas.
I ordered pizza from pizza Hut about 2 hours ago at the one in Richmond heights ohio 44143 zip code.
I ordered online as usual but they were an hour late so I proceeded to call and they were so rude on the phone and when I finally receive my pizza it was very cold and they didn’t get my order correct and everything was GROSS!! I will not be buying pizza from pizza anymore and I’m a loyal customer for pizza Hut but not anymore. I would like something to be done about this! Thank you
My boyfriend and I had just finally taken a break from unpacking after a very, very long move. We live in Foet Lauderdale and it was Memorial Day Weekend, so the wait time being nearly 2 hours seemed a bit excessive, but quite normal, I assumed. I placed my order online at 11:22pm and was told it would be here around 1:10am. We called around 12:30 or so and the boy who answered the phone cheerfully let us know that they were busy and it would be here in 20-30 minutes as it was leaving on the next ride. At this point, we’re both falling asleep and starving. We called… And called, and called—to no avail. Endless ringing filled the phone line for the renainder of the “night” (morning). I called the following day and again wasn’t able to get a hold of anyone at the location. I was sent from call center to call center. The 5th representative finally told me, the location wasn’t open yet. I was so grateful it ONLY took 5 employees to let me know I was wasting my time because the location was closed. I paid for the order online and never reciced my order, a call that event g, or a call since. I haven’t been able to get a hold of anyone and everyone has been less than helpful and completely void of empathy. It’s just a pizza, but I’m a customer and expect better treatment. Or a call about an order that was never delivered. Pizza Hut is a large e ouch Corp to implement better organization and tracking within its franchise. The manager should know by data, at the end of the night, all orders that were not delivered but paid for and for any other mishaps that may have occurred.
Fort*
My husband and I ordered garlic parmasan wings bone-in, teryaki bone -in, and a large super supreme thin crust pizza. After eating one slice and a few wings he turned and asked me ifthe wings looked done. When I looked at him there was blood running on the plate from the garlic parmasan wings. I told him to stop eating them and called the store immediately. This is uncooked chicken we are talking about!!!!! The manager apologize about it, and when I explain that the chicken was not done all she said was sorry, and asked me what I wanted to do. She said we could get another order or get a credit on my account. We ended up doing the mild Buffalo wings. I told the manager that if we get sick they will be hearing from
us. After 5 min we called back and cancelled….no way could I eat chicken from pizza hut again. I even have pics to prove that it was not cooked correctly. Unacceptable and the manager didn’t even really seem like she cared!!!
First of all let me start by saying that Pizza Hut use to be the best pizza restaurant in the South….USE to be. We ordered from the Pizza Hut on Sigman Road in Conyers GA twice this week and both times our food was overcooked and borderline burned. Today we tried the garlic knots as an addition to our our and we couldn’t pull them off the pan!!!! After several experiences of not saying anything about the dirty old appearance of the store and the poor quality food, we have had it. We don’t plan on patronizing this location until they CLEAN IT UP and get new equipment. This store give Pizza Hut a bad name and reputation. Honestly, it should be closed and cleaned up and reopened when it can adequately serve the public. It’s food poisoning waiting to happen. Today, I am at the point of calling the health department. CLEAN it up or CLOSE it.
Ordered a pizza at 8:20 and we were told it would be here by 8:49. 9:09 no pizza so we called and redirected to a call center. We were told a manager would call us right away. 9:16 no call so we attempt to call again and get the call center. Gentleman was very rude about why we should just accept how late it was. The man cancels the order and the driver miraculously arrives. The driver gave us the managers phone because we aren’t getting the
pizza and I don’t want my card charged. The
manger hung up on us!!! This is the third time we have had problems with this. Now, have been on call center hold for 20 minutes and they can’t find a manager. I don’t know who is running Pizza Hut anymore, but it is going into the ground fast. I will never, ever deal with
Pizza Hut again. So disgusted .
Pizza hut coorpration. I work for a chain of your s in which I was hoping to come here and see positive things happening else where but it seems every where else is a shit show well. I am going to use working for a shitty restraunt in a shitty corporation to my advantage to do my bes to shut you down. Sounds like it would be a favor to all humanity.
I had ordered a pizza from the pizza hut in brook shire and it has hair on the food and the manager won’t do anything about it I can’t leave to take it back and so this is gross.
Monday, May 16, 2016:
I work 12 hour shift at my current job and we only get 3 20 minute breaks. I called the pizza hut at 4158 Erie Ave SW Massillon, OH 44646 at 8:30pm and ordered 2 medium pepperoni pizzas. The woman (Ms. Emily, “The Manager”) that took my order was rude the minute she answered the phone. I paid with my debit card and I felt uncomfortable because she was repeating every single number aloud, so there’s no telling who was around her listening. An hour later, I never received my pizzas. I called back at 9:30pm and she was again being rude and disrespectful. She told me to call back in 5 mins if I don’t receive it. I called back at 9:40pm, 10 minutes later and I told her that I would like a complete refund of my order and 2 free pizzas because I should have been received my order. She denied me, I asked for the manager and she yelled at me stating “I AM THE MANAGER!!!!”. Then I rejected the $5 credit because the service was terrible and she hung up on me. Finally the driver decides to show up and he wouldn’t give me my pizzas because I wouldn’t sign the receipt. I told him my job is on the line because I’m suppose to be working but instead I’m outside arguing with someone about a pizza that I already paid for, that I should have been received an 1 hour and 20 minutes ago. He accused me of threatening to rob him. Rob him for a pizza that I already paid for with my own hard working money? Never. I literally had to show him my bank transaction so he can see this order has already been paid. This pizza hut location is “LITERALLY” down the street and around the corner from my job. Not even 2 minutes away. So there is no reason, whatsoever for them to take an 1 hour and 20 minutes to delivery a pizza. His excuse was that they were too busy. When he finally gave me my pizzas, they were cold and and looked smashed. I didn’t even eat it because I felt that the manager could’ve been a very spiteful person and either spat on my pizzas or worst. So I basically waiting for an 1 hour and 20 minutes for 2 pizzas that I ending up throwing away. To this day, I still didn’t get my refund of $12.79. Last time ordering from this Pizza Hut location and any others at that. Something needs to be done. WORST CUSTOMER SERVICE EVER!!!!!
The manager displayed unprofessional services and behavior. I have pictures of my call logs, my 2 pizzas and my copy of my receipt. Ready to be emailed to the CEO of Pizza Hut. If I could post them in my comments I most definitely would. Unacceptable. No customer should be treated in this way, shape, or form. Especially by a “so called manager”. Please get it together Pizza Hut.
Dearest Pizza Hut
I am but a humble fan of the greatest culinary invention of modern times-PIZZA, but I’m sorry to mention that your company’s operations in India and with particular attention to my state of JAMMU & KASHMIR, are a disgrace to your company’s repute and standards. The Pizza Hut site in India sucks. The contact no.s are phoney and dont work. In short your serious attention is needed here with immediate effect.
Thanx a lot
Last evening I visited with my friend at the Pizza Hut, Kapil Towers, Financial District, Hyderabad, India and I requested for an order of pizza. The manager directly denied to process order before 20 minutes and he asked me to wait even for longer time. I was unable to wait there as it was about to rain and i had to reach my home then I asked him for home delivery, then he clearly told that it will take more that 1 hour to deliver at the address of around 5 kms. I asked for the confirmation as whether the pizza will get delivered within one hour, he was not sure of this even and he insisted me to wait there. Post that he didn’t responded me anymore and then I came back feeling insulted.
If they have policy of delivering items within 30 minutes then how they can deny of delivering good service to their customer.
I have a picture of the pizza I got. When I ordered I ask for a pizza with everything she immediately said you want a supreme. I figured since she worked there that would be correct. When I got home with pizza I was so disappointed. It had crust sauce pepperoni mushrooms green pepper onion and very little meat and cheese. This pizza is very cheaply made. I have my receipt and picture of pizza but don’t know how to put in comment.
This is Carolyn this happened on Scottsville Rd Bowling Green Ky
I have a picture of the pizza I got. When I ordered I ask for a pizza with everything she immediately said you want a supreme. I figured since she worked there that would be correct. When I got home with pizza I was so disappointed. It had crust sauce pepperoni mushrooms green pepper onion and very little meat and cheese. This pizza is very cheaply made. I have my receipt and picture of pizza but don’t know how to put in comment. Bowling Green KY on Scottsville Rd
I had the absolute worse experience yesterday May 18, 2016. The delivery was over an hour late, the call center supervisor told there was nothing she could do to get an update on the delivery, nor was there anyone she could transfer me too ( Desiree was the name). She rattled off the direct store # so quickly that I had to call back. Finally spoke with Ryan who stated he was the manager and asked me what did he want me to do, there were only 2 drivers. The driver did not speak English and refused to come up to the second floor stating he had other deliveries to make. This was supposed to be a nice gesture for a friend recovering from neck surgery in another state. I have not been able to speak with anyone to address this matter, I want full compensation for the lack of delivery and horrendous customer service.
To Whom this may concern, I recently placed an order on May 17th for the order to be delivered on May 18th at 12:30pm but my suprise no pizza, so i called the help desk and they placed a call to the store and no one was able to assist me with that, so i finaly was able to get incontact with the store manager at 28583 David Ramarez, but he had no regrets and not very friendly. The pizza happened to be for a business meeting, so you have here oneVERY UNSATIFIED CUSTOMER. WILL NOT BE DOING BUSINESS WITH YOU GUYS ANYMORE…… UNPERFESSIONAL!!!!!!!!!
I ordered online and added 5 marinara sauces. We are a family of 5 and I ordered two orders of breadsticks. When my husband picks up he order they tell him he can only get one sauce. We live 30 minutes away from the store, so when he got home and told me I looked at receipt. Sure enough, he had paid $2.50 for the extra sauce that I ordered. When I called the store, they would not refund my money, they gave a credit to the account with the phone number on the order. So I paid for something that I did not receive. Very unprofessional
Mt. Pleasant, tx.
May 13, Was at the pizza hut in cushing, ok. I observed the staff out back drinking alchol. I know at least 3 of them are minors. I know from a reliable source that nothing has been done about it. The general manager Laura nor the area manager Dwight has done anything about minors drinking while on the job. What kind of people does YUM Brands allow to be in charge? Where the managers allow their minor employees drink at work. If someone important actually reads these, maybe they should look into it. Cause i know a lot of people will not go there due to how it is ran and the type of people they have working there.
I ordered my usual weekly pizza and pasta online and was quoted 9:55pm for delivery. At 10:20pm I called pizza hut to ask where my order was and their response was ”our driver couldnt find your house, he tried calling several times”. Since I was on youtube on my phone the entire time I know they didnt call; so I had them send it out again, with specific instructions on how to get to me. At 11:15pm I called again to ask where my order was. They procede to ask if I was on Karibu Drive or Antelope Court…I replied Antilope and his response is your number isnt on Antelope Court. I LIVE THERE SO OF COURSE IT IS ON THAT ROAD! I tell him so and he says he knocked several times…HOW COULD YOU KNOCK IF YOU DIDNT REMEMBER THE ROAD AND IF MY HOUSE DIDNT EXIST ON THAT ROAD! He claimed to be the manager but who knows. Pizza hut on Sporting Green Drive, Mechanicsburg PA…you made a weekly regular wait for 2 hours for nothing but lies. Hello papa johns good bye pizza hut!
I can’t find a wayto make a complaint with pizza hut. So maybe replying to yours I will somehow get thru. I doubt it as pizza hut doesn’t care about its customers. This is about the PizzaHut in Covington, Va. I have never seen such poor management and customer service. On Sundays after church people come there for a hot and fast meal, NOT! Their are only 3 people working. 1 waitress to accomodate all those people. And 2 people inthe back. You constantly have to wait and wait for food. Then theres this short, heavy manager on most weekdays. She is one of the rudest, hateful people I have ever came in contact with. She could care less if her customers are happy. She has a very bad attitude and speaking with others from this small town I’m not the only 1 who thinks this. If I or others see her vehicle in parking lot I will not go in! This use to be a happening place. But, ever since new management took over a few years ago its really gone down hill. Please do something before another business goes outt in this small town.
Today at 8 24pm, Location greenville and Park Dallas Tx, called ordered a pizza paid with my card the lady said it will be 1 hr before delivery I said ok. They called back a 1hr later said there is only 1 driver and they won’t deliver here at this time 1 mile from the store which they have plenty of times. So Vanessa said if can i come pick it up.. i said no i cant no vehicle injured veteran she said if i want to talk to her manager please hold this was 2 min and 38 second conversation they left me on hold 42 minutes. I had my girlfriend to call from another phone Vanessa told her that they wanted to give me 50 percent off to come pick it up mm which it was a lie. Because I was still on hold then Vanessa picked up the phone. Apologized then said her gm was walking in. For 1 I’m explaining the issues he said of they can’t deliver then they can’t deliver which was beyond my issue. When he kept cutting me off when asked his name Geirmo asked his last name he said I can call the president of the United States and they can’t do anything. Then said to me that he been talking for 10 minutes as I been holding 45 min. Corporate more worried about locations to deliver when they should be sure of the ones they are hiring this is not the first incident
WORST FOOD I EVER HAD
YOUR NEW BACON STUFFED. CRUST SO THIN WAS CRUNCHY AND CHEESE ON TOP BLACK IN 2 SPOTS.
TRIED TO CALL THE STORE MT ROSE AVE
YORKPA
MANGER WHO I BELIEVE WAS JASON TOLD ME HE WAS TOO BUSY PHONES RINGING OFF THE HOOK LINES OF PEOPLE IN STORE PEOPLE EVERYWHERE AND HE COULDNT DO ANYTHING FOR ME, hE RANTED 2 MINUTES ABOUT HOW BAD IT WAS. i TOLD HIM HE NEEDED TO FIND ANOTHER JOB THEN. hE HUNG UP ON ME. i CALLED BACK HE ANSWERED. i ASKED FOR AREA MANAGER NAME AND HE PROMPTLY HUNG UP AGAIN
CALLED A 3RD TIME AND HE LET IT GO TO RECORDING.
I HUNG UP CALLED AGAIN AND GOT A EMPLOYEE NAMED ALICIA.
SHE DIDNT NOT WANT TO HELP ME EITHER. BUT I PRESSED FOR THE STORE MANAGER NAME WHICH SHE SAID IS DREW AND HE WOULD BE IN TOMORROW.
SHE DIDNT WANT TO TELL ME THE NAME OF THE PERSON WHO WAS SO RUDE AND WOULDNT HELP ME BUT FINALLY SHE SAID IT WAS JASON.
i WILL CALL CORPORATE AND SEND THIS EXACT EMAIL TO THEM ALONG WITH THE PHOTO OF THE BURNT DINNER MY FAMILY WAS SUPPOSE TO EAT.
HOW WOULD YOU FEEL IF YOU ORDERED FOOD GOT IT AND IT WAS INEDIBLE AND GOT THE KIND OF SERVICE I GOT.
jASON REALLY NEEDS TO FIND ANOTHER JOB.
WE WAITED AND HR AND COULDNT EAT THE FOOD WE PAID FOR.
i DIDNT GET A REPLACEMENT I DIDNT GET A REFUND I GOT NOTHING. WE WILL NEVER ORDER FROM PIZZA HUT AGAIN
So, I think my complaint may top it all. I think something should be done at this location ASAP! MOBILE, AL. I took my 7yr old daughter to this pizza Hut location after school. There were no other customers, and no workers to be seen for about 10mins. I banged on the countertop, nothing. So,I yelled Hello! This Caucasian woman walks from behind the soda cooler completely drenched from her head to her knees in blood. She walks up to the register staggering and speech slurred, proceeds to ask me what can she get me. I ask her if she’s OK, and by her response, “yeah sure I’m good”, she was unaware of her appearance. So, then she decided to go in the public restroom and try to clean herself in the sink and tells me she’ll be with me in a minute. So, I called 911. About 4 sheriff come the ambulance and fire dept show up. The woman tried to tell them it’s from a cut on her chin where she bumped on the counter. I’m sorry I don’t see how it got all in her face hair ears arms hands shirt paints and you didn’t know until I asked if you were OK. If that was all that happened. And then, while we’re outside talking to the sheriff an African American man walks out from the same location that the woman originally came from and he just stood at the counter. This was a the most horrifying situation for me to have my 7yr old subjected to, and my daughter’s response to this, “I thought people were nice”. You need need management at this location if these are the type of people working there. It clearly wasn’t a robbery or anything of the violent nature bc I drive back by heading home after finding something else to eat, and looked as if she was back to work. I will not be returning to this location.
Food was ok kinda cold wasn’t even in a hot bag just in a plastic bag that’s not okay with me I figure most people want to eat their food hot. I ordered online and put in the delivery remarks do not ring door bell and what does the driver do…. Rings the door bell wakes up my step dad and my 2 four legged barking machines, overall I’m just not satisfied with my order I should have went to papa johns like I normally do, but I thought I’d give them a chance to redeem themselves. #faild
Dallas tx
why come delivery person doesn’t use the hot bag to keep the the pizza hot, my first pizza was very cold, so i called the dallas Office back to complain about the issue, the young lady that answer the phone was very kind to replace my order and re-deliver .ok my replacement pizza fairly warm it wasn’t in a hot bag either I love pizza hut. but force to spend my money elsewhere…….
Had the worst experience ever here at Pizza hut in Brunswick, GA. Ordered food to go sat down to eat and a roach came crawling out of the box of the food. Horrified at this point, went back to the store to speak with the manager and a woman named Stephanie who was at the counter was very rude. Explained to her the situation and she said ” its not a big deal really, we have a bug guy ” – Seriously … Not a big deal !! This was absolutely disturbing… Never will we be returning to this location!!! Unbelieveable poor customer service !!!!
As I found out from some former workers from the Woodbridge Pizza Hut, theres a lot of shady things that go on Pizza Hut. For example a driver was fired from Woodbridge Pizza Hut because apparently he was stealing hours but yet The General Manager of Pizza Hut leaves earlier than his suppose shift and stays clocked in while he is at home relaxing. Personally I find that very shady for the fact another worker was fired for doing the same exact thing. Personally I think you should really evaluate the General Manager of Woodbridge Pizza Hut. Another worker was also fired because shewas accused of stealing money from the register a couple months back. The reason why that bothers me was for the fact that they did not have actual proof that she stole the money. Just recently a server who was very well liked by his employees and customers that go to the Woodbridge Pizza Hut was fired because he was accused of giving discounts just to get better tips.All in all, the workers at Woodbridge Pizza Hut know what they are doing but fot those few that were fired I feel as its unfair.
My name is Brandon witham I am a current worker at pizza hut Chesapeake va next to a farm fresh. I’m a part time worker that should be making at least 20 hours a week but in stead I’m only getting about 2-5 hours a WEEK!!! BY LAW PART TIME WORKERS ARE REQUIRED TO WORK AT LEAST 20 HOURS. I will be calling people about this thank for taking advantage of us and its not just me many other people are being treated the same way by a man names warren and David word managers ever hint hint two week notice c ya
Placed order at 8:15 guaranteed delivery at 9:05 called back in and advised would be here at 9:45pm .. Called back in and spoke to supervisor advised of horrible service .. In the end no pizza delivery after 2 hr wait! Never Again! Spring, TX
Oh how sooo unprofessional on pizza huts part when they tell you that your pizza will be delivered there at a certain, certain time and they change the time on you..!! plain and simple, thats falsifying information Information fraud and false advertisement on pizza huts part… !! Shame shame for shame on pizza hut …
Most Horrifying experience a person could go thru is finding A PIECE OF A TOOTH ON YOUR PIZZA WHILE YOUR EATING IT!!! I bought me a pizza just about 30mins ago & started eating one slice when half way in I started chewing on something very hard & I took it out to see what it is! A PIECE OF A TOOTH!! & NOT MINES!! This is horrifying & disgusting! The manager offered me another pizza which I denied being that I don’t trust this location after the horrible experience!! I don’t know whose tooth was it or how unhealthy that person is! I’m telling you is Horrifying! Hopefully someone could do something about it since the manager didn’t have much to say at the 7060 Internacional Dr Orlando Fl Location.
Went yesterday with my family. Service was awful. Had to find waitress so she can fill our cups. Spent $80 and service sucked. Paid for bottled water. When we asked for ice water. The cinnomon sticks was burnt. The resturant wasnt doing its job. We as a family likes pizza. Just not the service we had. And the non filling of drinks. Why should any costomer have to look for waitress or wait for a refill?
On Tuesday,at approximately 9:49 pm I placed an order for delivery that they stated would arrive at approximately 10:30 pm. The order never arrived and when I called to check on the order, they were closed. They charged my bank card.
The next day I went to the location and they stated that the charge would drop off since it was not delivered and no signature was given.
On Saturday, the charge was processed so I called Pizza Hut. I was on hold for over 30 minutes, I spoke to Desiree who stated that she could not help me but must have a manager call me within 48 hours.
I told her that to wait 30 minutes is ridiculous customer service and she began to set me straight on how busy they are. Quite frankly, as a customer, I expect good customer service regardless how busy the establishment is and I certainly do not need a condescending 20 something to instruct me on business.
What happened to just listening to the customer!
We just had that same thing happen to us yesterday the man was very rude.we love pizza but rather go some where else where the customers is treated with respect. I’m going to go over those peoples head see if anything happens
The worst place to order a pizza,
To much time, wrong order, customer service to bad, corporate office don’t care !
I ordered pizza and wings for my family that was coming in from out of town. I ordered it to be ready at 10:15 for pickup. I arrive at that time and the wings aren’t ready.i waited another 25 minutes while 1 young lady cashed people out and prepared the food without washing her hands or changing gloves. By the time I got my wings and they gave me my pizza, my pizza was dried out. I’m very disappointed with pizza hut.
Mangum pizza hut is by far the best one I have been too.
Just one problem, the boss is rude, friend works there, everytime I go I sit outside to wait. Well today the boss saw me outside. Begun to call me a whore and b****
She insults her employees .
Even people say they won’t eat there because she is rude and disrespectful. She is very much just that. Employees quit because she yells at them. I recommend this pizza hut. But I do not think the boss is fit to be one. Her son can walk into the kitchen during hours. They go in late at night to make pizza. I don’t think this is right.
My girlfriend works at Tyrone pizza hut. She is constantly harrased and yelled at bya new employee who is the managers best friend. He was hired to help out now he gets day delivery shift which don’t exist at this pizza hut. He does not work he yells at everyone and causes problems and gets other peoples hours because he is best friends withe the manager. Everyone is upset and the boss does nothing but yell. Jesse and tom are there names. They also disappear together and come back smelling of pot and acting strange. My girlfriend is scared to say anything else cause they yell at her. Someone please help resolve this issue at Tyrone pa pizza hut please
Because a pizza order was not delivered as promised, I received an email from Nate Sung at Pizza Hut apologizing, and offering me a free large pizza. The email specified using my local Pizza Hut at 1022 Buena Ventura Blvd in Kissimmee, FL. I was having trouble using the coupon online so I called the store. I was told that the store doesn’t honor that coupon …. even after I explained it specified that store. Not great customer service, Pizza Hut, not great at all.
Same thing happened to me! Get his coupon in mail and then when you go to use it to order, it says the store doesn’t accept it. Stop sending me the coupon then! I came on this site to find this Nate Sung and I can’t find such a person… Dominoes here I come!
This top every ones I went in to pick up my pizza like I always do the manager greeted me asked if I had an order I said yes he asked my name I replied Crystal love he looked at me with a straight face and said that sounds like a stripers name. What do you say to that so I got my pizza and went out side and told my husband what just happened and he went inside and the manager walks up and my husband said are you kidding me that comment you made was really insalting and rude and the manager just tried to blow it off and say here’s a free pizza like it was all cool. Wtf and that was the manager at the Loveland Ohio location his name is dean.
Try using punctuation when you write. You look retarded besides having a name that sounds like a stripper name
You’re rude as hell. Leave the woman alone.
what i hate the most is when they give you a receipt and it tells you to go on line to take a survey and get $5 off your next order and when you try it says its expired but it hasn’t, now that’s a rip off .
I ordered my pizza and been waiting on my delivery and come find out they let someone come in and take my order and then trying to tell me there is nothing they can do about it. This is bs they should have asked for some kind of proof that it was for them and I paid with a credit card so they should have even asked for that to make sure. This is so Unbelievable how some people can’t understand simple English now days. MANASSAS VA
Tried to order pizza online. Order total for pizza on special 14.99, pasta 16.99, bread sticks 4.59. I add this up in my head 36.57. The website quotes over 42.00 plus 3.25 delivery and 1.99 tax. This doesn’t add up doing decide to call the store less than a block away and am going to go there to pick up and save myself the 3.25 delivery charge. Guy on the phone says firstly the pizza special of 14.99 is only when I order online so I’d have to go back online where it doesn’t add up correctly, secondly the pasta is on sale for 12.99 not 16.99 so he said I should pay the inflated price and he will refund me in the store all while he kept saying don’t worry mama(never trust someone who says don’t worry repeatedly because they are always lying) I was wondering why there is so much run around to order pizza and clearly deceptive prices. What if I wasn’t savvy enough to notice?
Would he refund each and every customer
without asking? Or just slip the 4$ into his
pocket? Why does the online total overcharge me around 7.00? I told him it was all too fishy for me and I wasn’t going to give Pizza Hut any of my money and hung up. This is in Maple Ridge,B.C.,Canada. Good luck customers
ORDER – 3160407215412001181030919
Placed on April 7 at 8:54 PM
Cashier dropped my pasta before it was out of the warmer and insisted I still pay for the spilled pasta took my money and came back and said there was no more pasta but refused to give me my money back. 3 employees and 15 min later I was still standing there waiting for my 20 bucks back they wanted to call someone on the phone and do all this stuff they needed to give me my damn 20 bucks back right away is what they needed to be doing.
I sorry i will never order from you guys again you guys suck we order and didn’t deliver wait for more than 3 hours my wife call and they that they 5 minutes away and we call back to tell us that they cancel my order and gave us attitude problem bad service i said never again would be caught dead ordering from locating is 4925 w north ave Chicago ill
Dear Members of the Community,
We are reaching out to you on behalf of the Madoc Drive neighbourhood in Brampton, Ontario.
On May 30th, 2015, our dear friend, neighbor and Toronto Argo alumni, Keith Kelly, passed away of a massive heart attack.
As a young father he left behind 6 children (ages 4-16) and a beautiful wife. Their only son plays basketball, which was one of Keith’s most precious times spent with him. He devoted his time with his son’s sport, traveling to his elite games and practices as his 5 daughters kept them selves busy with Mom and each other, doing girly things.
Keith was the type of person who left an impression on everyone he met. His radiant smile, warm handshake, and generosity was a true inspiration. He continues to be sadly missed.
Our neighborhood has collaborated to help out with any services, donations, as well as organizing the 2nd Annual Keith Kelly Memorial Golf Fundraiser. Last year was a great success, with the help of our friends in the community, we can only hope for another great year.
Please support the Kelly family with the 2nd Annual Keith Kelly Memorial Golf Fundraiser.
I have been trying to speak to a corporate rep for days, I am always told to call another number. I live in a two light town with at least 6 pizza places. There is one High School in our town and we asked for a pizza donation for the local high school in exchange for an ad that was run, only for the local Pizza Hut to call at the last minute and say that they would not been donating the pizza’s. Every other restaurant in town made a food donation, but not pizza hut, under the statement, “per Corporate we will no longer be making food donations to local charities”. I would just like to check if this is an accuate statement, because I have every intention of making sure everyone in this small town knows that every other pizza place in town donated to the local High School with the exception of Pizza Hut. You are free to call me, but our Play, and the reason we asked for a donation is in 2 days and my notifications to the town will start then.
571-215-7627
Had very bad experience Severville TN vacation. 3 times hung up on then once order placed delivered dinner no reciept, one bite of cold pizza and spit it out. When called to complain, they could not find us under our phone number, they placed it under motel but did not tell us. Finally found where we ordered upon returning pizza litterly in its box witch had to be done in order to get our refound.. no apologies or nothing. Very sad customer service will likely never order again because of this…
April 1st 2016, called before going in and asked if they still did request pizzas for the buffet, was told yes. So, went in to the buffet and requested a BBQ pizza and a Spinach pizza. Our waitress looked confused and lost, and said “Uhhh… we don’t do requests for buffets….” so I explained to her that I had called on the phone and asked this, and was told yes.. she went to the back then came back out about 15 minutes later and said “O yea, the cook said he can do that. It will be a few minutes!” I waited another 20 minutes, with the same 6 pizzas out on buffet never changing, before they finally brought out my “BBQ” pizza, which was only a sausage pizza with 2 very thin barely there drizzle lines of BBQ sauce….. I asked our waitress what that was and she said the cook was already making a pizza, so he just threw BBQ sauce on it…….. so I tried it, and it was HORRIBLE. I then asked about the spinach pizza, and she said it would be another 10 minutes cause they had to “cook it up”. Well.. it took about 6 minutes, but when they brought it out, it was yet ANOTHER sausage pizza, with 3 large spinach leafs thrown on top of each slice of pizza!!! Instead of COOKED IN and SHREDDED like they ALWAYS have done it. And what’s worse is, they also did the very thing BBQ drizzle lines on top of this pizza as well! I was shocked. Tried one bite and almost got sick. Me and my family waited there for 2 whole hours, hoping they would change their pizzas from something other than sausage, pepperoni or cheese.. which they never did. Besides the same ol dessert pizza time after time. We will not be eating at Pizza Hut ever again. I have tried calling both 502-874-8300, and 972-338-7700 which is their corporate office. Both numbers are a joke, wont directly connect you to anyone, and eventually force you to be connected to customer satisfaction hotline, which doesn’t even open till 1pm, and if you leave a message, they never call you back. Will be reporting this company to the better business bureau.
So we haven’t been to Pizza Hut in years and our oldest son has never been to one. So we decided to dine at the store in Florence, Oregon. We were seated and saw one of our friends, who was getting ready to leave. Our friend came over to discreetly inform us that the service was terrible and the food was not good. Our server, Linda, interrupted our conversation to inform our friend that if she had a problem, she could speak to the manager up at the counter. She then informed us that they were out of pepperoni. What kind of pizza restaurant runs out of pepperoni? Despite that we placed our orders, two large pizzas and chicken Alfredo to go. We were eating dinner with family who had a separate ticket. They ordered a large pizza and a pizza to go. We waited for an hour and Linda must’ve heard us complaining because she quickly came over to apologize for the wait. Soon after our family’s order came to the table the to go order first, then their second pizza. They didn’t seem to mind and began eating. After that an order of cheese sticks we didn’t order. We informed her of that and she took them back. Then our to go order of Alfredo came to the table. We told her that it was to go, she apologized and took it back to keep it warm. Then our pizzas came to the table and our pizza had peppers which we had asked for none of. Unfortunately with peppers you can pick them off but the flavor remains. Our server Linda’s attitude got worse and worse as the night progressed. When giving us our to go boxes she began slamming things around as she bussed the table. At this point we went to the counter to pay for our order and speak with the manager about our horrible experience. While doing this our server Linda spouted off her opinion while we complained. The manager apologized and gave us 20% off our order and informed us the Linda would be reprimanded. However, given our poor misconduct and overall horrible customer service skills I didn’t feel this would be enough and informed the manager that I would be contacting corporate. We walked outside and began talking to our family about the events that had unfolded. While standing outside we looked inside the window and there was Linda smiling, waving and shooing us away. This experience is by far the worst dining experience I and my family has ever had at any restaurant. I have never had to restrain my wife from going back inside and causing a seen. I do not foresee myself or my family ever patronizing your establishment again. We came in with every intention of having an enjoyable end to day of memories only to end it with a nightmare!
Very disappointed, I have very bad experience I want to share with you. I order a pizza on 1213 W 44 Pl Hialeah on the 4/1/2016 and the manager on duty’s get the wrong address I call back on ! hour to see where’s my pizza and he said he don’t deliver pizza to my address, when I call I give him my address they collect the payment from my credit car . went I called to find out what happened he hang up the phone to me, that made me very upset That manager don’t have good customer service . Sorry but I need my money back on my credit card and that manager have not manners and is very rude.
Juan C Sierra
First off as i read down your long list of complaints i can’t honestly believe why in God green earth Pizza Hutis steal in business. I would rather dine in or out at Dimino’s Pizza… A sad shamr this corporation… Well secondly i [email protected] 7:14pm in dallas tx order a pizza Dallas tx
Online comformation #3160330191337001181027277
Now in the section for special instructions
I specifically wrote “COOK SPINACH WITH PIZZA” NOW LET ME REMIND YOU I’VE BEEN ORDERING FROM THIS LOCATION A LITTLE OVER A YEAR NOW WITH NO PROBLEMS UNTILL NOW!!!! something told me to call and confirm my order and i did @7:17pm march 30, 2016 38min call time. Now as i comfrimed my order with the young lady on the phone it seemed that everything was going good untill i asked did they cook my spinach with the pizza and she the then placed me on hold to see if they had did so, and when she returned to the phone she said NO MA’AM THE PIZZA IS ALREADY IN THE OVEN AND WE’RE NOT GOING TO COOK THE SPINACH WITH IT I SAID WHY NOT IT WAS INMY SPECIAL INSTRUCTIONS SHE THEN SAID THATS WHAT HER MANAGER SAID TO TELL ME. PAUSE FOR A MOMENT! IVE never in my 5+ years working in food and beverage/ customers service never once was able to tell a customer No Im Not Going To Do Something… SO I TELL THE YOUNG LADY LET ME SPEAK TO YOUR MANAGER AND I WILL LIKE TO CANCLE MY ORDER SINCE OBVIOUSLY Y’ALL CAN NOT READ. THE MANAGER GUARDO GETS ON THE PHONE AND I SAY THAT I WOULD LIKE TO CANCLE THAT ORDER AND WILL BE REPORTING Y’ALL LAZY CUSTOMER SERVICE TO CORPORATE AND TO THE BETTER BUSINESS BAURU (BBB). I wolud like pizza Hut to know yall have lost me as a customer to this location and to the corporation. It sickens me that the people you’ll hire as managers dont know the first thing about customers service. And iwork fora corporation way bigger in consumer service then Pizza Hut… Get your locations together becuase from the looks of the long long long list of complaints your popularity rate is at a fail… Once pizza hut has a bad name your business fails… Very very very disappointed customer….. Now i will email and facebook pizza hut and also report your poor business services to the BBB… Good luck in redeeming your Name…. PizzaHut the number 1 trash customer service…
Oh Guardo so be fired immediately
And i know your calls are recorded for quality service that ya do not provide… So this shoukd be look into… If i could i would scran shot my email so you could as plan as day it say COOK SPINACH WITH PIZZA SPECIAL INSTRUCTIONS…. SAD YOUR OWN MANAGER CANT FOLLOW INTRUCTIONS…. GET IT TOGETHER PIZZA HUT
Someone better get control over the springdale ar 3 locations. Karen the area manager is not taking care of business. She is allowing a guy named Chris to sexually n physically harass other employees both females n males. He has thrown pizza trays at a girl, he has snatched that same girls arm n almost dislocated it. Chris has sprayed chlorine in a male ex employees eyes. Chris has also touched another young girls arm n neck. Reports have been written up and nobody is doing nothing about it. He is being promoted when he should be fired. An assistant manager named Lauren at the old Missouri road location smokes cigs in the store around the customers food. Not a vape a real cig. I’ve learned the management names so if they are not working I don’t go. Ray, Josh,jess and a McKinzie. I refuse to ever deal with Lauren or Heather agian. The 2 most rude unprofessional hateful people ever. They clearly do not like their jobs but aren’t scared of losing them either cause these trash companies like pizza Hut will keep those terrible employees n let go of the good ones
I am in Grand Rapids MI – we ordered our dinner to be delivered. Once we got it we noticed it was wrong. We had ordered items to be on half the pizza and found it to be on the entire pizza. One was to have half pepperoni and other half garden with the sauce only on the garden half, we got it with pepperoni on the entire pizza, half was garden and then spinach and sauce on the entire thing. Then for the second one we asked for the meat lovers with buffalo sauce on half. We get it and only half is meat lovers and buffalo sauce on the whole thing, then the other half only had cheese and buffalo sauce. We called them immediately about the error. We were told nothing they can do but send us a coupon in the mail. We are hungry and want our dinner not no couple that comes in two weeks. We asked to speak to manager but she was on break so we had to wait. Then she proceeded to tell us the same thing. They will not replace their mistake. We were stuck with what they gave us. then went on about if we were in the restaurant and got the incorrect food we couldn’t return it to the kitchen. What kind of customer service is this. We took pictures of their mistake and of the receipt. Plain and simple but they refused to give us what we ordered. We went round and round with the manager and go no where. She ended up telling us to write to Corporate. Never will we ever go to Pizza Hut ever again. I even posted on my facebook page and have my friends to avoid them as well. We asked the manger what if they put mushrooms on it and we were allergic, she replied with “well then maybe”. What type of business is being run when they are the ones who made the mistake and we get penalized for their mistake and still have to pay for it with my hard earn money. They should be fired and shut down.
Tell me how can a person just hire her kids to work and nobody else and they all are stealing money pizza’s and even the housekeeping soap that goes in the restroom. Ms Christina Braddy is no manager and I don’t see how they keep hiring her because she is robbing them blind.Her daughter name domino Dixon git fired from gray pizza hit and now working for her at spring street in Macon GA and she is getting paid out of the drawer you can ask Octavia Card and she will tell you evetythibg
I am confused why a place called wing street does not sell wings. Bone in wings. Anything else is a nugget. I live in Hannibal, mo 63401. We ordered wings at least 1 a week. The local pizzahut/wing street does not have bone in chicken wings. How can this be right. It is false advertising. We have quit ordering Pizza from there because they got smart with us when we called to order them the last time.
A very upset former costumer
Lori willis
I was just told today that pizza hut won’t deliver to my location because the previous tenants used stolen credit cards to order pizza. I am both shocked and appalled that even providing all of my information ( card and ID) that because of the previous tenants– I am being penalized. I have four different pizza businesses around me and I decided to spend my money with a pizza hut. Obviously, this was a HUGE mistake. The store manager, George, wouldn’t even let me come in to purchase the pizza. Keep it up, you guys are obviously killin’ it in the customer service department.
the call center is a joke its in some place where they don’t know if they have people working or not they just take orders and tell you 15 min I order at 8:45pm and tried to call back because it way over an hour had past the call center only answer the phone if you press 1 to order again if you press 2 the line will be busy the pizza way delivery at 11:45pm it was cold and very nasty the person brought the pizza look like he just woke up ask me how must money I give him I even gave him a 1.50 tip this was the Antioch store on costa luma
Tried to order Pizza Online did not work, called number and get someone that does not work at local store and she gives me a false price, caught her in a lie, your customer service stinks and I will make sure everyone knows it, and according to the other comments you know this and don’t care
Okay I am officially DONE with Madison Pizza Hut! I called at 6:30 and placed my order. A very nice lady Kaylie took my order and said it would be about 45 minutes. At 8:00 pm I called the store to say I had not received my order yet. I immediately got put on hold and while I waited the driver showed up with 1/2 my order!! It wasn’t the drivers fault and I felt bad for him, he apologized and said he would run back and get my other pizza. I’m 5 minutes from Pizza Hut so 30 minutes later I called the store and they said the driver had not come back yet and they would find my pizza and get it to me In an hour. By this time it was already 8:30 and I didn’t want the pizza anymore. I asked to speak to the manager Jamie Brown was VERY rude! Said Kaylie should of told me it would take 3 hours to get my order and said it would 2 more hours to get the other 1/2 my order….really….I requested a full refund and he said I would need to return the 1/2 order that I did receive. I told him they could come pick it up. He said no refund without returning the product. I advised I would just cancel the charge on my credit card, he then said if I did he would band me from buying from them again. Which is fine with me there are currently 3 other pizza restaurants in Madison Ga
Went to the pizza at monte vista Colorado and the service sucks manager and staff were unprofessional corporate needs to check in to it..
To whom it may concern:
I took my daughter to sit down and eat a PizzaHut in Danville IL. We got to the store at about 7pm. I am not a regular at this restaurant, so I was not aware of its hours. We were seated and asked if I’d like to have the dinner buffet. I told our server sure we will take the buffet. At about 7:25 another lady came out and started grab if everything off of the buffet and went and tossed it in the trash. I then had to explain to my daughter why she was only allowed to eat one piece of pizza. It would have been nice of the server to inform us that we only had about 30 to eat or at the very least ask if we’d like to grab anything before they closed the buffet. I could have bought an entire pizza for what I spent on 3 pieces. I will not be returning to this store.
On (Saturday, February 13, 2016), I order from your Pizza Hut located at 841 Niagara Street
Welland, ON L3C 1M4. When I talked with the manager “Adrienne” of the restaurant today Friday February 19, 2016 to have my order replaced she denied that I spoke with her or any person from her restaurant last Saturday about my concerns from my order. The woman/person who I spoke with last Saturday February 13, 2016 told me that she’d credit my order because of the numerous mistakes in my order not only was the pizza’s order messed up by the price was also incorrect. Today when I called Adrienne the manager of Pizza Hut located at 841 Niagara Street in Welland, ON, told me that she took my order, that she made my pizza cut my pizza packed my order handed my order to the driver for delivery, and nothing was wrong with my order. I have never been so insulted by one of your managers and Adrienne would not listen to a word I had to say at one point of the conversation by continuing to talk over me and not having any understanding to my order and the mistakes that were made to my order by her. Adrienne also told me that she was the manager, and that I didn’t have a credit on my account for this order and that I didn’t speak with anyone with regards to this or any problems last Saturday February 13, 2016. I find this hard to believe since I called back to the restaurant last Saturday and I was offered another order to replaced the mistakes for the order and the person who I spoke with told me that she was the manager, she offered to resend me the whole order again. If there is someone impersonating your staff as a manager than that could mean nothing but employee fraud. I refused the pizza that she offered me, at that point than, because I didn’t “need to eat pizza for days on end” I find that this is a manager who is not a professional manager, and doesn’t have great people skills that are required to be effective in the position as a Pizza Hut Manager. Why was Adrienne so nasty to me on the telephone from your Pizza Hut establishment this has been the worst experience, and the crappiest service I have ever experience as a customer from a Pizza Hut. I also had the phone hung on me by Adrienne! Who does that? This is so not right! This person is very rude and is in no way a professional manager! Customer relationships just don’t happen everyday!
Unfortunately, your Pizza Hut product has not well recorded by Adrienne (and the service was inadequate by Adrienne). I am disappointed because by her/Adrienne service and it just does sit well with me at this point nor was properly handled by her/Adrienne, the service was not performed correctly as a manager, I was billed the wrong amount, for the pizza as you currently have specials on and I told her/Adrienne at the point of sale that I this was something I was clearly interested in receiving on my order. This has been misrepresented at the time of this sale by your manager Adrienne).
To resolve the problem, I would appreciate, receiving my money back, no store credit, at this point I don’t feel safe to return to your establishment because of her aggressive behavior towards me. For fear of her doing something to my food). (Enclosed are copies of my receipts, guarantees, for the purchase).
I look forward to your reply and to you resolving my problem, and will wait until (March 6th 2016 this 10 working before seeking help from a consumer protection agency or filing a complaint with the Better Business Bureau.
Sincerely,
Patricia Walsh
Enclosure(s) – copy of receipt from sale of February 13, 2016
I was in the Pizza Hut on Monday March 21,2016 about 2:00PM. I was waiting on my phone when one of your workers came to the salad bar and with her bare hands started picking lettuce out of the bar and throwing it into the garbage afterwards she went into the kitchen and came back with a bucket of cheese and with the same bare hands started placing the cheese into the bar. This is very unsanitary and I feel I should let someone know. My next email will be to the health department. The address for this location is 4725 US-280 Birmingham, Al 35242.
I ordered online in DECATUR, GA with the estimation of getting my order in 45 minutes, which turned into way over an hour for delivery. When my order arrived the Pasta was completely dried out as it has been sitting under the light for hours and of course no bread sticks to mention and the pizza was not prepared correctly.
The delivery gentleman called the manager when I looked at the food, and stated how long have you been riding around with the food because it looks old, surprisingly when he was in the phone with the manager he STATED the customer don’t want the pasta because she said it look like it’s been sitting under the light for a for a long time, I was floored because I didn’t have to say it the delivery guy said it ALL for me, which I knew was true.
Horrible Horrible customer service, and the most rudest uneducated manager in place to represent a BIG brand such as Pizza Hut, the way he handle the situation completely unprofessional.
To Pizza Hut / Yum Corporation updated trailing is a must to up your doors open, we as consumers as a choice where we spend our money.
P.S. I TIP the delivery gentleman $20 for a $18 Pizza due to not once he became disrespectful considering they are the one that has to face the customer.
Decatur, GA
I am sadly disappointed with PH in Newark Ca. I have done business with them for most of my 50+ years of life. I have had delivery of pizza, and carryout, but with this bit of news it bothers me they cannot deliver here so I refuse to even carryout there. I pay more or travel farther to get pizza from other restaurants like Bronco Billys, Round Table, Mountain Mikes and Little Caesers. The PH restaurant on Argonaut in Fremont Ca closed down and that was the store I needed to get hold of for delivery, never mind that it was farther away in another town. The Pizza Hut in Newark cannot deliver to us while we live in flat land 2.6 miles from the Newark store and 2.7 miles from the Fremont store (gone). I didn’t mind it that they preferred to travel farther to deliver before, I was just annoyed that I had to keep 2 phone numbers, one for delivery and one for local pickup. We live in a nice community with single family houses with median worth in excess of 350k. Maybe this needs to be looked into.
My husband and I ate at Daphne, AL Pizza Hut. We live about 25 miles from there but have always loved this location because of the great service and great food. Tonight was definitely different. We ordered 2 medium pan pepperoni pizzas. Our pizzas had a FILM of sauce, very little cheese and was not fully cooked-crust was gummy. When leaving i sent the 2nd untouched pizza back and told her we didn’t want it. I personally took the 1st pizza back to the cashier and showed him the pizza. I also told him that it wasn’t good and why. I pointed out that we were from out of town and usually loved to come there but we were very disappointed. (I told him I sent the other pizza back by the waitress). He offered to give us our money back but I insisted that he keep the money. We are NOT after a free meal! We just want our money’s worth!
Since it was Friday afternoon around 5:25, there was a lot of takeout business but I certainly expect more from Pizza Hut.
Pat Horton
I am very up set with the Pizza Hut in Boaz, Al. Friday night I order three Pizzas from them and when I got home the pizzas was burnt. So when I got back up there one of the replacement Pizza was to done. I don’t know what going on, I do know there was about 10 customers with complaints. That is not good business. I have pictures of the pizzas that they let go out. If you would like to see them.
This is ridiculous my order was suppose to arrive 3:25 its now 5:00
I ordered a pizza over the weekend an they delivered me a burnt pizza an man was I upset I even have a picture of it an whoever is sending out pizzas like this should be fired I love pizza even though they gave me my money back I’m afraid to order from there again especially after a certain time at night the pizza hut I ordered from is in Lawton Oklahoma
Thank you
A loyal customer
Today i visited your restaurant pizza hut in Saket Complex, new delhi, india, the 1st thing i noticed inside the retaurant was that the restaurant was not properly clean though i manage to sit on the table there the plate which was serve to us was unhygienic and moreover when we ate the pizza and finished it so we ordered water, the glass was totally unhygienic and moreover the “FUNGUS” was floating on water, in unhygienic dirty glass,
i belive your promt action on this, it is totally unbeliveable, visual evidence are available on demand.
Thank you
Bhagat.
Sooooooo, a country like India is dirty ??!! OMG……No ooooooohh !! Dude, here’s a clue…….if you have ever been to India, I dare you to find a CLEAN place. The place stinks too !! Like something died and was covered up with dirty jock straps. Finding a dirty Pizza Hut in India is normal. Eat in the USA and you’ll have better luck.
I have lived in my house for ten years and order maybe two times a year and its never gotten better. But some how some way its gotten even more disgusting! Absolutely never ordering again. You call in and they hang up on you or are just completely rude! How anyone could possibly be proud to be an employee or even CEO of this place needs manners and learn how to even operate a watch. My food was cooked an hour before they even delivered it 2hrs after ordering. Horrible!
My name is quinton moton I am a employee for the pizza hut in chalmette Louisiana at 8400 w judge Perez I am quitting my job as a delivery driver because a few managers were being really unfair to me. One manager had taken all my tips one night because I had to go early to pick up my son from my step dads before he went offshore. And I couldn’t buy any diapers that night so we wrapped up my son in one of his blankets until morning when my mom bought him some. Another incident was me missing my wic appointment for my son and I had to wait a whole week to get my son who is only 5 months some formula. I am looking into sueing pizza hut or the managers for what is going on at that store since cooperate Dont handle franchise. The drivers do not wash dishes at the store and just dip it in the sink and sanitizer water and think its clean and the managers do not say a word. So if anybody can help me figure out what to do about my situation that would be great.
Placed a order tonight at 8:20pm told me my order was $17.82 total it would be 45min on delivery . 9:30pm called back to check on order the manager processed to tell me she didn’t have a order for me . Very unprofessional was put on hold 20min. If your managers manage like this I would hate to see your employees. I’m expecting a phone call tomorrow from someone higher up in your company.
So here is a bit of information that might sound alarming. So if anyone reads this including if corporate, feel free to respond. In cushing ok. The area manager (Dwight) is having inapproiate conversations and releations with his 18 and 19 year old servers. Now one of the servers has only been there for a year, In the last few months she has had more raises then anyone else has. She has been put in a supervisor position and failed. She was then put in a team leader position and is still failing. Now there is talk of her being trained for assistant manager. Now I ask what is going on that would allow an employee who has not been there long, has failed in every management position she has been placed in. So why is the area manager constantly giving her raises and pushing her to management postions when there are people, there have been there longer, has put in their time, has more experience and are better qualifed for the position. Sounds like a lot of red flags going on there. Now my question is to corporate is, are you going to allow this time of activity to continue in your company? Do you prefer that unqualifed people run your stores? or would you rather have qualified people run which will produce better quality food and service for the customers that eat there. There are plenty of red flags going on. So i guess i will sit back and see if the right thing is done about this or if this will just be pushed under the rug.
Did pizza hut really quit doing request for buffet if that’s the case as I used to run a pizza business and I know#1 seller is pepperoni at least have that available all the time the buffet is running until this changes we will no longer be eating at pizza hut
On 11/22/2015 @ 7:36 PM I ordered a pizza and was told it would be about 40 minutes for delivery. I called back at 8:20 PM wondering where my pizza was and they said they never received the order. After routing me around the world and hanging up on me a couple of times, I was finally able to get a hold of someone that understood English and actually found my order and I told them to just cancel the order. They said that I should have been told it was going to be 105 minutes, not 40….so over an hour longer that what I’d been told. Had I known that, I wouldn’t have placed the order. At that point I told them to cancel the order. She said that if I didn’t accept the order at the door, they would cancel the charge….RIGHT!…my card was charged even though I didn’t accept the delivery over 2 hours later when the knocked at my door at 10:PM. NO MORE PIZZA HUT or anything else owned by the YUM CRAPPY brand….
Mark – I feel your pain. I work with Pizza Hut taking orders. I work remotely, meaning I am not actually at the stores that I take orders for. The information we receive regarding delivery is not real-time, so the person who told you 40 minute delivery wasn’t lying – that’s what the order entry system told her at that time. I’ve had situations where a 30 minute wait showed when I started an order, but by the final screen a 2-hour delivery time is showing. Needless to say, I’ve had many customers cancel orders AND get mad at me for a situation that is out of my control completely. For the most part, I enjoy working with Pizza Hut, and 80% of the transactions go through without any hitches or problems. The serious flaw in their system is the lack of communication with individual stores. I’ve tried many times to transfer customers who wish to make changes to orders, only to have those calls bounce back to another call center agent. I finally gave up doing that and provide my angry customers with the corporate customer care number. Maybe if enough customers report that they tried – repeatedly – to call the stores and were either hung up on or the calls just went back to a call center so the original (fairly minor) problem couldn’t be resolved, the tech people involved could come up with a solution that would make everyone happy.
Waited an hour for a cold pizza to show up to my door. Supervisor Pearla was rude and did not want to refund my money for the inconvenience or even give me a credit for future use. Would only refund my delivery fee but nothing for the inconvenience. So my hungry family had to wait two hours for a pizza as I went up to the location to pick up the remade pizzas my self.
Called to change delivery to pick up and they said 20 minutes it’ll be ready. Show up 20 minutes later n they said it’ll be another 20 minutes. It’s been 50 minutes and food still isn’t ready!!
Worst experience ever in Abingdon, Virginia. We waited an hour to hear that they were “backed up” because the tickets didn’t print so the cook took a break. People waiting for pickups and dine in customers left. Store manager attempted to cook but got pizzas out of order and many pizzas were wasted leaving orders still unfilled. Restaurant is filthy. This location needs to be shut down permanently!!
I just want a contact form that takes you to something besides the damn mobile site! They have cleverly hidden the contact us section of their site- what a horrible visit our last time into one of your restaurants, NEVER EVER EVER STEPPING FOOT IN ANOTHER PIZZA HUT! When I find your corporate email, I’m going to send you my thoughts!
Missing mushrooms and raw dough and rude lady named Tanya at the Quesnel bc restaurant. Then after an hour and a half waiting for my new pizza I called in to be told my address doesn’t exist and she repeated my address again and I said yes that’s right. Well she said he couldn’t find it. I said why didn’t you call then. She said well it’s ready he can come again I said how is it read y it cold now. Then I said he couldn’t of missed my house,it’s the only one on the block with tons of Xmas lights and decorations. She said no your wrong it’s ready. I said no I don’t want cold pizza I have to go to sleep now too, I payed $24.14 for a large super supreme and wasn’t told its but on get one free and when I called and complained she couldn’t even find my order I picked it up 15 minutes ago. Now I understand why she didn’t put the last guys money in the till. That’s probably why she couldn’t find mine. Plus she gave me no receipt. I just know that this better be made right when I go there tomorrow
I am livid about what was made for me last night and the remake today was worst. I am planning on suing and I am irate. Who makes pasta with no marinara or meat. And the manager was hostile and rude and acted as if I did something to him. I’ve been without a car and Pizza Hut is the only place that delivers over here. I have never. And I mean never have had an order be right. Either the pop is missing Parmesan cheese missing. Pizza wrong. And now this. This is unacceptable and I will be continuing to contact everyone I know and Twitter and Facebook and Instagram and show them both pastas since I kept the first one. This is sooooo unprofessional and I’ll never eat here again and I will tell everyone I know of this horrible service. Ghetto rude and doesn’t even give you what you order. I’m irate. I’m mad I’m a business owner myself and I’m appalled upset I as tested in the way I was. And still haven’t gotten what I was supposed to order. The manager was rude and it has all been a night mare. I am on hold now with customer service and have been the last 10 minutes. This company is horrible
This was the Homewood Pizza Hut in Alabama. And I have pictures of this pasta from today and last night. They put so much cheese on it and no sauce and no meat. If they are out of it they should say so instead of keep giving me this crap they keep giving me
Ordered a pizza in Canada,bowmanville and it was terrible not giving all my time to this could go into detail but not worth it
I order a pizza all the way . Picked it up, because of a two hour wait . Got home and it was a cheese pizza . The woman that took the order was so rude . I guess they did get the last laugh !
Pizza Hut is usually really good. This store [007562] is really starting to fail. The Mgr isn’t doing a thing about correcting the problems. I spend way too much money at pizza Hut to get poor food quality, and worse service. But hey what can you do?
I will never give pizza Hut another penny. It took 2 hours to deliver the wrong ice cold pizza. Called back to complain and the manager amit at the scarborough location was so rude. Had to order from greek express instead
I recently visited the Pizza Hut in Kentwood, MI (28th/Radcliffe) on Saturday 11/7. Even though money is tight I decided to treat my son to dinner, he chose Pizza Hut. It seemed to be busy but we were seated fairly quickly. The servers did not seem to know who had what section, and while it’s better to have too many people offer to take an order than too few it still showed a lack of organization. We placed our order, it took the usual amount of time to be filled. While we waited I observed several people come and place take out orders, only to watch these same people return to place complaints. The manager seemed to handle each one in a friendly manner but the sheer number of issues was concerning. Enter my problem……I received my bill, gave my waiter my debit card for payment and proceeded to wait. A long time. As I had to pick my daughter up soon I went to find our waiter. He was working with another table and when I asked if I could complete my transaction he went to get my ticket. He found the ticket-but not my card!! I watched him search and search, ask me if he returned it to me (he hadn’t). At this point I was starting to get a little panicked. With the number of people I watched come and go I was starting to worry it had been given to someone else. Because I needed to pick up my daughter I did have to leave the restaurant where I proceeded to immediately report my card lost. I received a call later saying they had found it in the kitchen between some trays. By that time I had already cancelled the card for safety’s sake.
This is a huge deal for me. Not only could it have fallen into the wrong hands but this is my main form of payment I use. I do not use credit cards, my debit is a MC so is widely accepted. The grocery store I use doesn’t accept checks-cash or debit card only. Thankfully I had gotten gas earlier in the day or I would have no means to obtain cash as this was Saturday and obviously my bank doesn’t open until Monday. My husband is currently out of state so I can’t use his card either! I have never had this happen or even ever heard of such a thing as a waiter losing a customers credit card!! I will now have to wait 1-2weeks to get a new card.
The whole experience was unsettling and quite honestly upsetting.
I called both pizza hut location in green bay, wi. And no one will deliver to to my location 1255 velp street. They both ask me to call eachother location. And say they other one should. Which none of them do. So unprofessional. And im glad they didn’t get our services. Bad customer services too!!! Train your workers manners and map skills. I will never order from you guys again. If you guys are lazy and just don’t want to deliver. just day so. Instead of passing customer back and forward. Lazy pizza hut workers!!!
I am located in Durham, NC and ordered from the Pizza Hut on Hwy 54. I ordered at least two hours ago. This is ridiculous. I called the establishment 10 times before someone actually picked up and placed me on hold without even greeting me. After being on hold for 5 minutes, the female came back and I told her ow I’d been waiting. I only ordered wings and breadsticks. She proceeded to say that the driver was just leaving. Seriously????? If I hadn’t already paid with my card, I’d let them get here and send them right back. This is my final time dealing with this horrible customer service. My food had better be hot.
Had my money stolen from the Pizza Hut in Sinton, TX. Tried to get it settled with the store and then called customer service. They said they would have the local district manager contact me. That has never happened. My original order was for $32.48, and then I was charged an additional $38.97 for the same order. I spoke with my credit card company so that they could investigate it. I also even spoke to the local police. I now have to wait for American Express to investigate it. Luckily I put a block on my card the moment I found out that I was charged a second time, because they tried to charge me a third time an hour later after my pizza was already delivered. I’m not sure if the Manager or the owner is stealing from customers but according to my financial institution there was no void of the second time they charged me. Now I have to wait 60 days to see if I can press criminal charges for them stealing from me. I sure did enjoy my 2 pizzas that cost me almost $80. I just wonder how many more customers they have stolen from at the Sinton, TX location.
THE CASHIER TELLS ME I HAVE TO SUPPLY OR PROVIDE A NAME IN ORDER FOR THEM TO MAKE ME A PIZZA.
AND I WAS A WALK IN
THATS TOTALITARIAN.
I DONT NEED A NAME TO BUY A BIGMAC SO ILL GO THERE FOR NOW ON
Our assistant manager at work was celebrating her birthday so we decided to order several pizza’s from our local pizza hut we ordered online with a debit card after and hour went by I called the store and was told our order was the next one to be delivered after two hours went by I called the store again only to be told that the order had been cancelled because supposedly they called us and no one answered, I was then told the money would be refunded to the card in a couple days, so NO FOOD NO MONEY !!? We ended up calling our local papa John’s pizza and had 4 large pizza pies in about 30 minutes, we our a brand new building that just opened a couple months ago,this is no way to treat your customers.
I ordered today from the central Avenue stores in brownsville tx. When i ordered i was told that it was going to be an hour for deliveries becuase it was raining rather heavily. When i called to find out where my order was an hour and 20 min later, i was told that the driver was on his way and would be her shortly. Well i got distracted as a mom with young children do. I noticed that another whole hour had gone by. Again i called, and was told the driver should have delivered already,and he would cancel my credit card payment, so the mgr said he would call the driver. 10 minutes later i got a call from the driver who in formed me he wasn’t going to make the delivery there was to much flooding on our street. That wouldn’t have angered me if it hasn’t been 2 and a half hours since I’d ordered. I called the manger directly after that in which he said he was sorry and he would be happy to make the order later today and deliver it. Which that would have been the end of it if they hadn’t of sent the sorriest pizzas ever. I asked for light suace, there was no sauce at all. I asked for onions on one, they put huge pieces of it on there, pieces that couldn’t be eaten in a big bite let alone a normal bite. Needless to say, i was entirely disappointed in my experience with a restruant that charges such a premium for their product.
Michelle ..I had the worst experience there on bluebonnet nasty attitude
I hate Pizza Hut!!! They got the worst managers in the fast restaurants. One time the waiter dropped all the sodas in top of me. Horrible!!! That happened at Pleasantville, NY. Which the restaurant closed. Yesterday we went to eat there at Middletown, NY and the pizza was burn, we ask for another and the manager said was not burn and gave us the same one. The people next to us got a great pizza/ not burn. Somethings wrong with this picture? I am not happy. Never again I eat in Pizza Hut. They won’t get a penny for me.
Dear All, If you Have no any Order of Online Portal’s mention Pic then plz remove your aderviting on online. and plz do not make fool to any other. today i want to order Pizza by online but it is not ordered, then i was called over phone for delivery but i got responce we have no product of rs 49.. if you have no any order in rs 49 then why menting in Online?
Same on your side or your service.
I attempted to order two pizzas from the Brent AL Pizza Hut and was first told they were out of Pan crust so I asked for Hand Tossed and ordered. I received a call back a few minutes later stating they were now out of that crust. This is not the first time this had happened. Many many times this location has ran out of ingredients. Not sure why it’s called Pizza Hut if you can’t get a Pizza. Once or twice I could understand but many times no and after reading all the other problems and no real way to contact anyone that actually cares or knows how to operate a business, I will no longer support any Pizza Hut or recommend any. Pizza Hut is outdated so the other brands will have my support. I’m sure the other brands will appreciate me and the customers I throw there way.
Now for the last 2 times my wife and I have ordered pizza from pizza hUt the pizza has been under cooked and the crust raw, this is the Store on winchester road in the.Publix shopping center in Huntsville, Alabama. We will not be ordering from there again….
Hello, I know I’ve sent an email before in regards to an issue with the Pizza Hut in Rainbow City, Alabama store number 4110. I’ve got another issue and I want to contact corporate about it. The shift leader Julie has been very rude towards me and several other customers in the store, my fiance, Charles Wright or Gene for short, works in this store and he didn’t have enough money for gas so I brought him some money, I was standing next to my car waiting for him to get back from a delivery and Julie came out and was extremely rude with me saying that he didn’t have time to talk, not even asking what I needed or what I was there for. I’m extremely upset with how she’s been treating me and even my fiance while he’s at work and she doesn’t even do the work the manager assigns for her to do.
Bring back the smoke house pizza. Let it stay on the menu. This company will have more customers and a better rating.
This new call center format
When ordering over the phone is a nightmare. I will never order from Pizza Hut again! Blind leading the blind at them call centers! Good day!
Been trying contact pizzahut with no luck. Got 2 pizzas from pizza hut wake forest and one of them smelt funny and tasted bad. I had been craving stuffed crust, not anymore
Looks like no one has anything good to say.. so it’s not a surprise that I’m not saying anything positive either.
Pizza Hut has THE WORST service. My order took over 1.5 to arrive, in which I called the number for the restaurant that was delivering. But every damn Pizza Hut restaurant’s phone number leads to that stupid call center – where the representatives are always nasty.
I was finally connected to the correct restaurant, where the person that answered the phone immediately offered his manager to speak with me, when all I said was “I ordered over an hour ago, and wanted to know where the delivery is”. That shows me that all they get are complaints .
The manager said “oh yea, no one called to let you know the driver is running late because we’re too busy. but he did leave here at 6:30” to which I explained that the delivery was supposed to arrive at 6:30. She offered me 50% off my order, and said she’d call the driver to let him know.
The driver showed up 40 mins. later saying “how was I supposed to know that I was supposed to deliver at 6:30. It’s a 45 mins drive from the restaurant, that’s not reasonable.” And when questioned about the 50% off, he said “no one told me, but I can’t give you that”.
THE WORST EXPERIENCE EVER.
ANSWER TO THE ABOVE QUESTION……………….I QUESTIONED THIS TOO:
YES FOR EXAMPLE THE $11.00 ANY THING YOU WANT SPECIAL ; TRY TO USE IT IN NORTH (AND I PRESUME ANY PITTSBURGH LOCATION)PITTSBURGH…………………….
THIS JERK ACTUALLY E-MAILED ONCE AND TOLD ME IT WAS NONE OF MY BUSINESS AND HE COULD DO ANYTHING HE WANTED IN HIS DISTRICT SINCE “YUM BRANDS “TOOK OVER THERE IS NO WAY TO CONTACT ANYONE THERE………………………DISTRICT JERK-OFF IS MORE LIKE IT !!!!!!!!!!
IF PIZZA HUT CORPORATE PUTS OUT A COMPANY WIDE SPECIAL ; WHY IS IT WHEN YOU GO TO USE IT THE LOCAL PIZZA HUT(S) DON’T HONOR IT……………………….NOT ONCE IN AWHILE BUT ALMOST EVERY TIME!
USE THE ZIPCODE FOR NORTH PITTSBURGH 16066.16063 ACTUALLY ANY ZIPCODE IN THIS MANAGERS DISTRICT ;
HOW DOES THIS IDIOT GET AWAY WITH THIS ; AREN’T THEY CORPORATE STORES ?
This is not purely comment but I need your help… My husband has worked wth PizzaHut (Al Mawarid Food Co)in HAIL, KSA from 2000-2002 as a Crew and Deliver driver. He enjoyed his stay in your company for 2 yrs. Unfortunately, his Employment Certificate was lost a year after when he tried to apply in an agency.. Can you give him another employment certificate? We will be very happy if you could help us with this problem the soonest. Hoping for your positive response. Thank you very much! I’ll be waiting.
I ordered 2 pizzas from the Freedom Drive location in Charlotte NC…it’s been almost an hour and and half and still no pizzas. I have children waiting to eat. I called the store and was told, they had no idea when the pizza would arrive. I stopped eating pizza hut because the last few times it was just nasty..decided to try once again and now this. The store didn’t offer any compensation and was very unprofessional. You’ve lost a customer for life. My family will not support a company that doesn’t train their employees and make them wait like this for service.
Pleeease pleeeease pleeeeeeease bring back the bacon & cheese stuffed crust. I am highly addicted (just kidding) but it is my favorite. Please bring it back!!!
I placed my order at 445pm for delivery, when we still hadn’t recieved our pizza at 622pm we called to see what happened. The gentleman who answered apologized for the delay informed us that our pizza has been sitting there waiting to be delivered but unfortunately they were short staffed and only had one driver. He then gave us our pizza for free and informed us a new pizza would be delivered in 35mins. Thinking wow that was nice we waited. At 717 pm still no pizza I call back to be informed that the General Manager is personally driving us our pizza. Again thinking wow. At 725pm Tammy Ozmand the General Manager walks up to my door shaking her head at me, hands me the pizza and with an incredibly rude tone said she will not be giving us another pizza for free and next time she will not come out here because she didn’t know our unit number. I the told her that we confirmed our address both times we called in and have waited almost three hours for our pizza now and how dare she talk to me like that. She was storming back to her car and shouted don’t ever order from our store ever again! I replied don’t worry we won’t and I will be reporting your lack of customer service and professionalism. She then flipped me off and yell ya you do that!
We confirmed our full address both times we called. I am disgusted with her behaviour, lack of customer service and professionalism and from the general manager no less. If she didn’t have our unit number at any point in time her or her staff could have called our phone number to confirm the address. We will never eat pizza ever again!
If a restaurant is out of certain ingredients customers should be notified!! I ordered 2 pizzas, a hand tossed pork sausage and a thin crust meat lovers online and was not notified that the restaurant was out of pepperoni and ham. I went to pick up my order only to find out they had lost one of my pizzas. They made another pizza and I left. I placed my order at 5pm and was told my order would be ready in 14 minutes. I finally left the store at 5:50. I drove home (20 miles) only to open the boxes to find out my meat lovers pizza was only sausage and possibly beef. I called the store back and was told then that they were out of pepperoni and ham! The manager said she would credit my account $22 but I highly doubt I will ever order again. We tried to eat the pizzas we got but both were inedible and ended up in the garbage.
I looked at the online app tonight to order pizza for my family. I live in a newer subdivision- according to your system- so my address is not recognized online. I have lived here 3 years, but the neighborhood has been around for about 4 years. Since I could not complete my order online to take advantage of the online deals, I called my local store- the Bayard location in Jacksonville, FL. Initally I was told that since I wasn’t ordering online I could not get the deal. It took me over 10 minutes and 3 employees to listen to me explain that the online deal should be honored because the online issue was that my address still isn’t in the system. My pizza was delivered 50 minutes after it was ordered, and I only received 2 of my 3 pizzas. I find it very unacceptable that I was told repeatedly that I could not be given the online deal for calling in- even when the online order could not be completed because my address isn’t in the system. Then I did not receive my complete order. I’m still waiting on my third pizza.
Ordered 2 pizzas online. Took them over 1.5 hrs to arrive. One of the pizzas had bite marks. They claimed it got stuck to tge plate. They se t replacement pizza and the plate where they cooked the original pizza….OMG I don’t know what was worse…the plate had chipped paint and old grease marks all over it. It was so dirty my daughter got sick. I posted pics and comments and they keep deleting them.NEVER AGAIN
I’ve worked for pizza hut for over 5 years. I live in small town Baxley Georgia and I just want to say that I love my area coaches Matt and Remone and I have the most awesome RGM ever!!! I am a shift manager and the career opportunities they have given me are great.
I just want to share with all of you my awful experience with the Pizza Hut in Herriman tonight. I ordered their new Gluten Free pizza for my 5 year old son … I specifically said no cheese. Well they delivered his pizza and it had cheese! Long story short Jessica, the manager, tells me I have to drive down and pick up a new pizza or get a refund or I could wait 3 hours for delivery! Are you kidding me! She proceeded to tell me I am a liar because I told the girl taking my order extra cheese! Hello he has a dairy allergy. So, I just want everyone to know what an awful experience I had . Gluten free peeps, stay clear of this store. Worst customer service ever. Now my son and I are waiting for Dominos to deliver a gluten free pizza while the other kids eat their Pizza Hut! Also never received a refund because my hubby has my car tonight.
From- Frustrated Mom
today I waited 1 hr to get my pizza I called at 1:08 for 16 piece wings came at 2:02 so of course I called the store. Here is the information by the way (Pizza Hut 1675 N Perris Blvd, Unit E, Perris, CA 92571, United States) when calling I spoke with Abigail the employee who clearly was the one who entered my order wrong because when I spoke with the most ensinsitive store manager let me tell you she never apologized for my wings coming to my house an hour late nor did she care to at least apologize at all! Only thing she actually cared and was good about was being rude and expressed the fact that the Order was placed in the computer at 1:17 and the delivery guy was there right on time if you call 40 mins for wings on time then ok when I was told 30 ! I live 5 min away the only reason why I didn’t go up there was because my husband took the car keys on accident so me and my daughter was left here with no transportation! I told SARA the manager what she was gonna do she said the driver can just bring back the food ! I asked her her district manager number she then gave me the 1800 number I will neeevvverrrr go there and I always order there and they can see that don’t ever go there as long as the rude store manager works there !
Ordered online for Atchison KS did not get all what I paid for and this is not the first time. 30.00 for a big dinner box. Will never order your food again!
My brother is autistic and has worked for Pizza Hut for 2 years in coffeyville,kansas. A recent employee has made many comments about how he hates working with a fudging retard. Those types of comments are unacceptable. I hope that Pizza Hut does not feel this way and does something to fix the situation as soon as possible.
I’m glad to report that the situation was taken care of by the local store!
My daughter just ordered a pizza over the phone. They told her that her debit card was declined and could not place her order. She has a teen account that I have access to. The charge went through – IT DID NOT DECLINE. They tried to steal her money. Luckily, the bank reversed the charge. When she called to speak to the manager, he said her card and order was not in the system and accused her of lying. We are on our way down there now with a statement from the bank showing it went through (with personal identifying info blocked out of course – I don’t trust them).
I work at Inteva we go to lunch evefry day at 11:40am we have tried to order several times and never can get a pizza delivered. I finally get a pizza ordered and was supposed to be here at 11:30 it never showed up I called at 11:45 he was about to leave we only get a 20 min lunch I am very unsatisfied with the service from pizza hut I’ve never in my life had this bad of service from anyone pizza hut in rainbow city Alabama is the worst pizza hut ever. I know that they do de a liver because a guy here gets pizza from them every day. I bettter get a full refund back on my debit card.
I live near the Pizza Hut wing street on SE 45th and Lee Blvd in Lawton OK. I recently moved here from another area. Before we moved, we loved Pizza Hut. Our old Pizza Hut in mustang Oklahoma was great. We loved celebrating there and just having Sunday lunch. Well, we have a large family (6-8 at any given time). Since we’ve moved, we have eaten at this Pizza Hut 6 times. Every time it has been terrible. We tried going at different times, choosing different days, and even ordering different food. It doesn’t matter. We’ve had slow rude device, been served wings that were raw and bloody, had to repeatedly ask for refills or our check, and at times we have waited 15-20 minutes to be seated when we were the only customers there. I’m looking for a new family restaurant. I will miss Pizza Hut but, I just can’t put up with the terrible service.
On Sept 14,2015 I went to Pizza Hut on wat me in Midland Texas the lady at the counter ask me if I wanted a special pizza I said yes and I told her what it was I had a credit from past mistakes when they brought the pizza out it tasted kind of different I noticed that the lady at the counter kept staring at over there at me and asked me if I was ok and it made me kind of wonder why at one point she was standing behind these machines and she’s looking towards my table and when I looked at her she goes out are you okay instead of asking is there anything you need after eating the pizza my started my stomach bloated I begin to burp like rotten boiled eggs after that I got sick I don’t know what they put in that pizza or what they did to get in to make me sick I guess because I didn’t have to pay for my meal I will never eat and another pizza hut again
Have avertisment showwing you now have gluten free pizzas . Every store I have been to is out. What’s the deal . Don’t advertise if you never carry it in your stores!!
Hi, i just want to say pizza hut pizza and bread sticks are the best. Thank you for making spending my money on good worth it. The idea of the pretzel crust was a great idea. And now i dont eat everything but the crust anymore love it and love pizza hut. And again GREAT JOB!!!!
I’d like information regarding Pizza Hut’s policy of requiring the servers to cover the bill for patron’s that walk out without paying. Since when did it become the responsibility of the server to pay out of their own pocket for that loss? Doesn’t a major food chain earn enough money to cover these losses? Is it ethically correct to require a 16 year old to pay for the ill will of a patron? Shame on you Pizza Hut! I will not let this rest. Please be informed I have contacted CBS News in Chicago regarding this policy.
Pizza Hut
I place an order on line at 4:49 confirmation said it would be here in an hour since it was 6:18 already I decided to call to find out what was going on. I always go to this pizza hut and have never had any problems. I was so disappointed that when I called I was on the phone for 10 minutes because they couldn’t find my on line order. After giving my confirmation number 13 minutes later they then told me my pizza would be delivered in 15 minutes. Happy it finally came but when you order in advance you shouldn’t have to go through all this hassle especially when it’s costing $60.00. I hope when I order in the future it doesn’t happen again! I really like the Seaside office so hopefully it will be smooth sailing.
Hi
My name is Afshin Isadvestar and I have more than four years experience in pizza delivery. Right now I apply in more than 10 store near mesa, Az (85203) and also I did some interview too but none of them hired me. When I was asking them why you are not hiring me they said to me we hire another person. Actually I asked several of their drivers and they told me most of the managers hire their friends first. I have four years experience and clean driving record, I think this is not fair they don’t hire me. Please help me and tell me how can I get a job in pizza hut.
Sincerely
Afshin
Any complain direct number by telephone or hp number.I am in Malaysia.Hopeless to said no reply from PIZZAHUT after reques…….t.Ticket ID:QKX-479-84816
no use bro
I just paid 47.25 for winging Wednesday wings and a medium 3 topping pizza, I am having a difficult time believing I was going to be charged for sauces to go with the wings…they didn’t even mention there was an extra charge for them. I called back to ask about a detailed bill and before I could say one more word I waited 15 minutes for a manager to get on the phone. I politely explained the math, 48 wings multiple by .60 is 28.80…at this point he had to get a calculator…I’m not going to continue to complain. I expect something to be done about this really. I’m in Marion Indiana. It was the store on N. Baldwin Ave. They should have enough of my information to contact me with a fix.
Pizza hut is the worst place to ever work for.I was forced to deliver a order that we dont even go to after 6:30 p.m.The district manager threatening me with my job saying either I deliver it or i will lose my job.you call yourself a district manager thats no way to talk to me.If something would have happen to me than I w oulder sued pizzahut.I miss having david Kingsbury as my district manager he was more understanding.Even my rgm know that it was wrong.It was late at night and very dark But instead I have to deliver it just to keep my job.The minute im find another job I will leave pizza hut.dont ever work there its the worst place to ever work.
Last night I ordered 30 dollars worth of stuff from the pizza hut in the woodlands tx, when the pizza was 20 minutes late i called the location back only to be told that my online order didn’t go through even though i had a confirmation number and email, then when i finally got the manager all he said was let me call my driver, then he put me on hold for 10 mins, so the pizza is 33 mins late at this point where he comes back on and says oh don’t worry he will be there in 1-2 mins, then hangs up on me. When the driver got there i had him call the manager from his cell phone and told him what i thought about him and his store and its customer service, which is crap. Ive spent a ton of money over my lifetime with this company. No more, never again will i order this mediocre food at a mediocre price with horrible customer service.
Pizza hut…. the one in San Diego Cailfornia Euclid Ave. They should never deliver. When they do you won’t get what you paid extra for. Yes they give you store credit but when you try to use it they say “we have new guidelines we’re we can’t just give you it” never agian will I eat that shit dude come on.
Hi am a lo ng time cosutomer at the tcu store in fortwrth tx .You have the fastestcook there i ever seen)))))))))))))))))))) and his name tg says Ben the pizza was awesome:@
I’m order the pizza on 10.04am, request to delivery on 11.00am. I wait until 11.10am call to custormer service twice. 1st CS En. Helmi said will follow with branh PHD BDR TUN HUSSIEN ONN and get back with me. I wait for 10min no call, then i all customer service again, another staff MS. Alias tell me me the same answer will get branch to call me. And i do submit my addressd request to delivery, but they still reply the wrong address. What happen with your customer service & your delivery service.
Beside that, this is not the 1st time happen this issue. previously during Chinese New Year also same. late for 1 hr then tell me on the way, suddently call again said the food drop down at the floor and ask me wait for another hr.
what the service that PIZZA HUT provide now days????????
I am a very loyal Pizza Hut fan – for 30 years. When my kids were 3 and 5 years old, I started getting a pizza every Friday night. It gave me a break from cooking a home cooked meal from scratch every day of the week. The employees were always very nice and friendly. My pizzas were always delicious. Now that my kids are married and on their own, I want Pizza Hut to deliver my pizza every Friday Night. After so many years, it is a hard habit to break. The pizza hut closest to me said that I am to far for delivery. I am only 6.05 miles. I have talked to customer service and they won’t help. I wrote a letter to the corporate office, and they didn’t respond. I just want someone to help me get a pizza delivered to me every Friday.
I’m an employee at Pizza Hut in Detroit Michigan off of Southfield and Plymouth and we have no air it’s extremely hot and I have really bad asthma what are you guys gonna do about his our customers complain daily as well these conditions are unfit and not fair.
I ordered a pizza from the Passayunk location in south philadelphia over an hour and a half ago, I still haven’t recieved my pizza! I called to see where the driver was and after being hung up on four different times the person on the phone says he is waiting for his driver to come back. I have things to do today and waiting two hours for a pizza isn’t one of them! This isn’t the first time that I have had issues with this location! Something needs to be done about the lack of initiative in this place!
I order online with pizza Hut said would be here at 9:17 took them almost an hour later to get the order when I called to see where the order was at I was on hold for about 20 minutes and then I got disconnected so I called back and got hung up on. When the food final came the pizza was cold the fries were real cold and the wings were somewhat warm. So I called again and final goT through I ask for the manager the lady on the other end said hold on aND she returned to the phone which was the same person because when she came back on there was a slight giggle on her end. While making my complaint the manager was rude and she hung up on me. Was the worse food and service ever
Simple answer is the food and service stink. I will remember the great pizza I used to have there as I’m eating elsewhere. RIP Pizza Hut…
I have a great Pizza Hut in Lawton, Oklahoma! The pizza is usually great! I want to say that I order online and have been very happy with them. Of course the problems have to do with employees not being proud of the job they do. Drivers not following directions at my place could get them bit by my security dogs. The driver thought he could do as he pleased. I told them to stop at the 1st gate for their safty. He was rude when I told him he needed to back away. But the Pizza Hut itself has been great.
Corona Ca in temescal valley. Waited 35 plus minutes for basic pizzas on a carryout. They kept saying 5 more minutes. After hearing this twice I said I wanted to cancel my order, I paid cash easy to refund. The manager Patrick said that he could Not refund my money! What crap he just stood their like a robot repeating himself. Not good finally he said I have a credit, no receipt for me saying that I have a credit. WHAT KIND of Management is this? I will not be ordering from pizza Hut anymore.
I just ordered hot wings and one pizza from the pizza hut store :
10231 Reseda Ave, Northridge Shopping Center, Northridge, CA
And they were sooo rude because they didn’t understand that i want garlic ( dip ) with the buffalo wings, and they start yelling on me in a very impolite way.. Usually I’m not a kind of people who write reviews or complain but this time I couldn’t skip this terrible experience.. A big company like pizza hut should have good customer service and respectful employees.. I’m really really very mad..
My son placed an order and paid with my debit card. The driver called us an hour later to ask our address again I figured she was lost. 20 minutes later she called and requested it again. Ten minutes after this my son called her back and asked if we could just cancel she replied ” I am in Miami” and hung up. My son had placed the order by calling the sunset strip store in sunrise my account was debited. I called the driver and her answer to me about my pizza was you have the wrong address. I called the sunset strip store they said they don’t deliver to us so my son’s order had been transferred to a different store. Damisha at sunset strip contacted the local pizza hut’s to try and find my order finally calling the cell number for the driver her first call to the driver the driver spoke spanish to her and also hung up on her. She then called back saying she was the manager at sunset strip and the driver said my order was placed in downtown miami and that she didn’t know the stores phone number. Damisha went above and beyond trying to help trust me after several hours and the treatment toward my son I was angry but even with her extensive help I have no pizza and my account has been charged and I have no idea who to contact. I would appreciate your help with this and will look to see if my bank has the stores location.
I called Pizza Hut Headquarters asking for the Pizza Hut President and 3 times they hung up on me.
I have probably eaten at a Pizza Hut once a month since 1968, except for the two years I was away in the Navy.
I want to know how Pizza Hut has responded to the complaint of a Marine that he was refused service in Wisconsin due to the claim that his Marine Corps patches were gang symbols.
I visited the pizza hut in Schereville, IN, 7/15/15, when i was done eating my food I asked for a to-go cup to take the remainder of my drink with me, and was told they don’t give out cups because they sell bottle pops! So is Pizza Hut saying I have to buy two pops! What a rip of…pissed. From this day forward I will bring my own to-go cup. I think this is really unfair, I already paid for the drink. I’m calling corporate to report this.
Hi my name is Todd, my sister ordered a pizza Saturday night in columbus GA and to make story short it wasn’t good… my father owns a pizza restaurant that does really well and was wondering if there was someone we could talk to about our recipes to help pizza hut pizza’s a five star instead of a two. Think u
I placed an order via online on Pizza Hut and waited and it turns out that it did not landed on the branch where it is supposed to be. I demanded for a refund but they will not refund me anything.
Worst service ever!
Im not a regular Pizza Hut customer but after today’s experience it’s going to be the last.
Here is the story:
Simon (Runaway Bay, Gold Coast Pizza Hut’s franchisee) took our order.
Everything was going well until we found a hair in our pizzas, we didnt want to be picky but after finding 2 more we decided it was enough. They seemed like grey hair or even dog’s hair.
When we came back, we asked him to refund the money (obviously we didnt feel like eating there anymore) and he (in a really rude manners) told us the only option was to replace the order acusing us that the hair could have been ours.
We asked him to give us a claim form and his answer was: “I’m the OWNER. There is no way of complaining in here”.
We lost the money, we dindt have our meal and the customer service was awful.
He took advantage of the fact that we are not native english speakers.
We dont understand how a brand like Pizza Hut gives franchises to people who damage its image in such a way.
All the words above dont express how bad they made us feel.
Judge your self.
I ordered a pizza yesterday online. I received a phone call approximately 20 minutes after I placed the the order. When the lady call, she stated I needed to pick up the pizza because they did not have a delivery driver. I did not understand her and told her she had the wrong number. I hung up and immedialety realized it was Pizza Hut calling. I immediately called back and the lady said she canceled my order. They already charged my card. Now I have wait for my card to be reimbursed. This Pizzia Hut employees in Shreveport Louisiana on North Market are very unprofessional and rude. I called again today and explained that my card was not reimbursed yet and the same manager was rude again. I asked for the owner of the franchise and was given Mark Phelps name and number. I have called twice and left a voicemail. No response.
To whom it may concern,
I have ordered from pizza hut for a couple of years now online and love how convenient it is to order online. it has always been on time maybe a little late but that’s ok.
Unfortunately on june 28 2015 i ordered from pizza hut online in mesqutie tx on cartwright rd, and the time said 35 mins. Thats great my family was hungry we havent eatin all day and had been at the hospital all day with a family member. We waited and waited for about 50 mins. I called the office and Michelle answered and i told her we have not recieved our pizza and i wanted to know where it was?. At that she told me that she tried to call because i was a new customer so they cancelled the order. I explained to her that i never received a phone call, or a email, and i was not a new customer. She said that theres nothing she can do because they were closing. Needless to say i was very angry and disappointed. She didnt even apology. So on july 4 2015 i ordered another pizza to try again. And this time i called to make sure i would recieve it and i talked to edgar. He was rude when i explained the last experience i had and hung up on me. I am very disappointed and dissatisfied with pizza hut in mesquite. He should have been understanding to the customer. People go to places and places not only because the food is good but the customer services. And i recieved none. I do expecet more out of my favorite pizza place. So i expect a solution in a email or a phone call. Or i will never order again.
Thank you for your time
Shanda Nabors
Just ordered 2 large stuff crust pizzas and an order of wings in Sugar Land Tx. The order came an hour late. The pizzas are barley warm, I had to put them in our oven to heat them up and to cook the spinach on top of mine. It looks like they sprinkled 8 leaves of Spinach on top after the pizza was cooked. Very disappointed after spending $50 dolars on dinner. Never again will we order Pizza Hut, for the cost, quality, and service we will not be treated this way. Very disappointed from a long standing brand name.
Hi right now its 10:07pm I ordered my pizza at 8:30pm from pizzahut in crossett Arkansas this is the fifth time this has happen to me and the sad thing is they delivered it after store hrs and still charged me a cold ass pizza sorry for my language but I’m very upset and sick and tired. This crap needs to stop. I hope this manner gets delt with. I never heard of two closing managers. But before all of this I called a 1:30 mins later to find out where my pizza was at and all they told me was that its out on delivery.
On July 1st our family wanted to try your new hot dog crust pizza and so when I called we got that pizza and ordered a stuffed crust supreme no mushrooms and the new bbq lovers pizza and a 2 liter…well they gave me the price and said that it was an hour and twenty minutes wait we were ok with that but when 2 hours went by and still no pizza I called back and they said oh sorry we had to cancel that order bc we didn’t have 2 out of the 3 crust…I said so nobody could call and let us know her reply was yes we tried but nobody answered and your voice mail isn’t set up….WHAT….yes it is it has been since we got our phones and i asked her to let me speak to the one who called me and they hung up on me…I calley back and asked her why she hung up the phone she sàid oh if your on hold for so long it automatically hangs up…bs…so she said well we are closed now so if you call back tomorrow I will place your order and send it to you for free….so I called back on July 2nd and spoke to the manager and she said ok well she wasn’t allowed to send out the order for free but she could give us a 20% discount…well we said ok still paying it was the worst pizza I have ever tasted from pizza Hut so gross ewww….I don’t know if I’ll ever go back to that place again
Sitting at Pizza Hut in Durango Colorado every table is dirty, kitchen is dirty, employees are no where to be seen. This place is unbelievable they need at least to more people. Now I am told they are out of crust after I had to walk up and put in my order. Please send help! As a stock holder of Yum Yum this is terrible. Where is the district manager?
Pizza Hut in Lowell MA might be the worst Pizza Hut on the planet…
They stop accepting deliveries at 7PM because they’re too understaffed to keep up…
I’ve complained and nothing happens…horrible…
is there a reason that we all have to watch 6-8 Tvs with cartoons!!!
I ordered two pizzas at 9:25, the time is currently 11:45 and my pizzas are STILL not here! I called the store twice and I was told that my pizza has been made and it’s just waiting for the driver to pick it up from the store. This unprofessional and unreasonable.
I phone order a large pizza at 8:08pm to the Hwy 6 Mission Bend location. I didn’t arrive to the restaurant until 8:35pm to give them extra time on a pick up time if 8:28pm. When I got there nobody was waiting I paid for the pizza then the guy just asked for my receipt and walked away. Finally ten mins later he came back after I asked to get my receipt back and said it will be about ten more mins. The finally It was ready no explanation off why it took an hour for a large pizza but shoved in my face by a waiter. I said I wasn’t going back to Pizza Hut after the last time but this is my very last time buying from Pizza Hut. That is the worst location I have every visited. I really don’t think anyone is running that restaurant at all. I would rather go to Papa Johns at least it’s ready when it supports be.
Everytime i pick up a pizza at the stockon hill, kingman az location the female managers treat the male employees like crap. It makes me sick to hear and have to watch this! The male manager treats everyone with respect but the female managers treat the women with respect and the men like crap.I do not want to get pizza from a company that lets there female managers treat there male employees with absolutely no respect!
Tonight I purchased 3 pizza’s, 2 that were supposed to be large, and one med. The large that I received looked more like a medium, and the med. like a small. $40.00. No more for me!
My mom loves Pizza Hut and always orders the same thing. A large Meatlovers. She ordered today and sent me a pic after she picked it up,and didn’t feel like going back (I would have). I wish I could put it on here so you all could be as shocked as I am. It was like a large crust with small ingredients all in the center It had like a 3 1/2 – 4 inch crust all the way around it. It’s crazy looking.I called the store and she has a credit there but it happens way to often when she eats there at least once a week.
I went into to my local Pizza Hut to order the new 2 medium any pizzas for 6.99 each ask for beef and extra cheese was told I would have to pay extra due to the cheese.
PIZZA HUT! What did you do??!! BRING BACK THE PIZZA OF THE PAST!!! I can remember in like the mid to later 90’s when a deep dish pepperoni pizza and bread sticks with both red and cheese sauce were a favorite request for me and my friends. I used to crave these things! In fact when I was pregnant with my oldest it was the only pregnancy craving I ever had! I absolutely loved that buttery deep dish crust. Now, it’s so so salty, garlicky, and just not good. It reminds me of the pizza you would get at a cheap pizza buffet chain like CiCi’s pizza. I came today only because you have the new gluten free crust and my kiddos can eat that and play. Kudos for having a gluten free option When few places do!! However, I can pick up an Udi crust, fresh sauce, cheese and some toppings myself and it’s way better and much cheaper. I for one do not intend to purchase any more of your current producta in the future. I’m not alone either. Just hop on google and type somwthing aboutpizza hut changing and you’ll see for yourselves. I’m not stating all of this to be completely negative. I’m saying what you had was great…bring it back…please! I would return as a customer!!
WORST EXPERIENCE EVER & WILL NEVER ORDER PIZZA HUT AGAIN!
The call center is horrible! When you try to get the direct line to the Pizza Hut location you ordered from, you get the call center # every time. No way to contact the manager of the store for any customer service. I ordered pizza on line & got the time counting down like the order had been placed. Thank God I called to confirm & add plates+, to hear it was confirmed but couldn’t tack on the additions. I was then given the # of the store making the pizza to receive a Houston # … we are in San Antonio! (after calling & sitting another 10 mins trying to figure things out). I was losing patience but decided to place order again over the phone as now there was nothing in the system. 45 mins later the pizza arrived the the extra goods added but not delivered. REALLY? My hubby was so upset for the Xtra charges that he decided to call. Once again got the call center and upon him asking about the debacle, the gal laughed @ him & hung up on him… now that’s customer service! He called back & got another Rep & then was told that they would have the manager call us directly… confirmed his cell on acct. NO CALL! Another call was placed really pissed off now to wait on hold 10 mins & then that person answered & hung up on us again! Pizza Hut must know so sending this review to Corporate. DO THEY CARE?
My fiance, Gene, works at a Pizza Hut in Rainbow City,Al. He is having a problem with one of his coworkers, Julie, using vulgar language and raising her voice at him when he’s at work, even in front of customers and anyone that walks in the store. A plumber came in and was asking him questions about the faucet and pipes and she came over and started raising her voice and disrespecting him and even yelled at the plumber. The store is on Independent Drive next to American Eagle Thrift Store, and the manager, Wes, has failed to do anything about it and he has been notified several times. What do we need to do to keep him from being harassed at work? Because Julie doesn’t do it to anyone else, the other drivers aren’t forced to do anything, one has been caught talking, texting, and playing on his phone without getting his work done..I’ve caught this one driver texting and driving several times and nothing has been done.
I was at the pizza hut in lexington nc and when i walked in a i asked for a manager well the girl behind the counter said she was busy so i said ok and walked outside for a smoke… The next thing I knew I spotted the manager in a car having sex with some guy also in uniform…. How nasty is that to be having sex while you are on the clock…
And then I over heard to of her employees wanting to go smoke dope… That is not okk what so ever… I will never go back again
Hi I just got fired from my boss just because I call in that I can’t make to work but .he can drink at do durgs with his in employees that dont like .yes n I have seen them in the party room doing drugs n I get fired just cause I call in check all ur worker in del rio tx all do drugs more the general manager n he is going out with one the manager girls from there .
Well It took me just about 30mins to find a way to contact Pizza Hut online after calling the number and going to Pizza Hut.com/contact U.S. It just brings you to the page to order food. I placed an order online at 7:45pm and around 8:50-9pm I called they said it was on the way. I then called a second time at 9:15pm and a very nice gentlemen named William said, “I will call him now and see where he is and call you right back.” I waited 10mins and still no call so I called them again then a young lady picked up who wasn’t very nice so I asked to speak to William who again was very polite. He then told me that I ordered wrong online and placed the order for the next day, my mistake that could have been recognized when I called the first time after over an hour wait on my delivery. I did want to reconize that William was very nice and although I wish he would have told me over an hour into this that I placed the order for the next day but he did the best he could to fix the problem. So now over 2hrs later I am still waiting on my food to arrive. I most likely will not recieve my food until 10pm making this a 3hr delivery. I hope to have a better experience next time and now I will know better to ever place my order online.
Hi, my back rub to all pizza lodge bunch, its my first time to demand pizza in Egypt, unfortunately it was to some degree more than dreadful experience, most importantly else i got my solicitation without ketchup second my solicitation was peperoni pizza which it was not found in such other significance it was so poor fixings need telescope to see it on the pizza, the second pizza was meat lovers, the meat pieces was tallied which its fascinating, on the off chance that you all believe am on eating regimen, am here to say i wear mind in regards to my weight
Just a shout out to the Fostoria Ohio pizza hut. Excellent pizza, friendly staff. I am a repeat customer because of this. Thanks and keep up the great work! Ordered 4 pizzas tonight and everyone here couldnt believe it was pizza hut.
I am on line,trying to find a place to connect with the Owners or Head Managers of Pizza Hut. I have spent all of my money;which I did not have, too be treated less than a customer. No, value or respect. Why must I be disrespected after spending so much on a huge order? The pizza is nasty and I will not eat that. You can come back and pick that up. My name is: Yvonne Moore
This is in reference when A United States Marine walks in to A Pizza Hut in Wisconsin and was asked to leave the restaurant because he was wearing a leather jacket with his service patches he asked why and they told him because they were gang colors. I’m a Marine mother and a loyal customer for ever but when I hear stories like this it makes me angree because our sons, daughters, etc. fought for all of us in this country to be free. I’m one of the lucky parents to have my son come home! Please look into this story because its already all over Facebook and please have someone contact the Marine that had to deal with someone that doesn’t understand what these guys went through fighting in the Iraqi Freedom War! You will loose customers for sure!! From a concerned Marine Mom.
We tried to order from Pizza Hut in Tuscaloosa, AL and the idiot at the call center could not even spell “highway” to take down an address. When we finally reach the actual store we were put on hold for 20 min and no one came back to the phone. We literally tried to place an order for 45 min. There are too many choices to put up with this level of incompetence. That was the last time we deal with Pizza Hut. Absolutely ridiculous!!!
ur pizza hut in olney il didnt bring my oder of breadstix n they took the pizzas n the soda back im highly mad cuz they messed up
I ordered a pizza not so long ago from the orlando edgewater location and when I say that the pizza I saw was crap I’m not kidding. I opened my pizza and I had one pizza slice thrown to one side and the crust looked disgusting. Plus on top of this all I added the coupon but it didn’t reduce my cost. Then the pizza looked flat. Someone please give me a reason to go back to this place. Pizza Hut would be lucky to have these customers. And if I were able to attach a picture you can see how disgusting my pizza looked.
Last Night,We Ordered Our Usual Family Movie Night Dinner.My Children Love The Naked Chicken Wings From Pizza Hut.To My Surprise The Chicken Wings Were Completely Undercooked,It Was A Horrible Experience.Your Cooks Need To Be Careful.
You guys should really take a look at the Westchester Bronx ny pizza hut the one near park Chester these people are unbelievable they make you wait on the phone then hang up on you and they hang out more then they actually service you call there and act like a customer and see how they handle you
Hi, I’m writing this in regards to the Pizza Hut on 10 Jacob Keffer parkway in concord, ON. My friend worked there for a year and she is disgusted on the way they treat there employees, the way they make the food and the way they set up the schedule. They are very unprofessional and very unorganized and you need to make someone check that out as soon as possible. They have trainees doing the managers paperwork because they are very lazy, the chefs don’t wear hair nets and don’t use gloves. They got multiple complaints of hair in the food and nail clippings in the food also. Once I went in to visit my friend and order food and the manager was yelling and getting mad at the employees in front of the customers, there was papers all over the floor and it looked disgusting from the customers perspective. I will never ever go to Pizza Hut again and I will never recommend it to any of my friends or family.
I was just in the pizza hut in front royal va and the manager was letting people who don’t work there go beyond the contract and also to busy flirting with people and not doing her job u call me and I will tell you more about it and the manager is amanda
For the second time in 1 wk our order has not been delivered at the 2 hr mark .This is the pizza hut on East St in Indianapolis IN Total lack of customer service. Someone needs to take a look at this store> And Sam whoever u are who is acting Like hes with Pizza Hut i dont need your rude Reply. I will never give them any of my money again
THREE terrible experiences. First, waited two and a half hours for my order. Second, after two hours I was called and informed my order was canceled. When I asked why the employee replied “I don’t know they told me to call” . Third, I called to place and order and was told “we aren’t taking orders” and hung up. After three chances it is safe to say I will never order from Pizza Hut again.
Hi we would like to make a complain of your staff which is longa was quite Rude towards us and false us to purchase the food that we don’t want…
Hi we would like to make a complain of your staff which is logan was quite Rude towards us and false us to purchase the food that we don’t want and we hate him..
Honestly, I came in on May 28th, 2015 around 10:30pm at the Mesa Shores Mesa, AZ
Pizza Hut location. I placed the order online and when I came to pick up my order which was exactly 10:40 pm the doors were locked and I received a confirmation that my pizza order was sent. I don’t understand why the manager/ employee locked the doors; this particular location didn’t close until 11:00pm. So I ended up not receiving my pizza and was extremely upset especially since I lived right down the street and I usually always come to this location. Very disappointing !!
Dear pizza hut. my family had the best dinning. Are waitress was rebecc. turns out she was a manager. She wass wondderful. She made are family delight very welcome. She should be promoted.we ate in wapakoneta, ohio. You need more employes like her. She truly cares bout he customers. its very refeshing. thank you, The bowser family.
Very dissatisfied!!! My husband got his pizza tonight just like he wanted and all I wanted was the cheesy garlic bread, it’s my favorite! But once the delivery guy left I opened the bay and it was the parmesan bread sticks with the herbs on it. Which I never liked because it’s always really try and hard to swallow. I used to love pizza hut but I’m just beyond irritated.
Poor customer service. I ordered a pizza after 2 hours I called, understanding Friday nights can be busy. I was told the driver was almost there and would be there within 15 min. After 20 I called back. They said someone had came, but no one answered. They say they called my cell, but I have no record of that whatsoever. This after the first call of them saying they were almost here, I was obviously waiting with my phone. Sounds like b.s. but either way our order should have been remade. I was sent 2.5 hour old cold soggy pizza charged full price at over 30$. With no apology or any offer to fix the problem.
We have a store in Tuscaloosa. I order the same order I always order. One large pepperoni lovers with bacon, and a large chicken pizza with extra chicken. I received my pepperoni lovers with bacon that was looked in cooked. I have pictures of the pizza and my receipt. The worker name Ellis was the person who took my order and help make it. It’s a long story after calling in a complaint the manager give a credit. I called a few weeks later to see if the credit was available and over the I was told yes. In store however was a different story. The store of the store is very nice but anytime the Ellis guy works my order is ALWAYS WRONG. I HAVE meetings of 20-1000 employees on a monthly basis and since my simple online orders can’t be corrected then I will never order from Pizza Hut,again! If I can’t feed it to my family there is no way I will ever feed it to 20 to 1000 employees. I’ll be fried on the spot.
Dear sir,
I am very disappointed in the way your branch in San Marcos Texas have treated the volunteers who are trying to help with the flood victims, I am not mad that they didn’t offer food or water, but I am mad and disappointed that the manager refused to let the volunteers use the restrooms and threatened to have their vehicles towed, in a time when the community could use good news and support this is what they get, very disappointed in our neighbor.
Hi we order a pizza deal which comes with Hershey browine and I was chewing piece of platic in the middle. I took a picture of plastic wish I can attached with this comments
we have givein the Pizzahut in Mulvane Kansas 3 chances last night was the last straw we will not be eating there ever again ….. the pizza was not even cooked it was greasy cold and gummy…. every time we go there there is always something… not cooked, cold, wrong order,snooty attitudes, greasy coffee or has flies in it, waiting for over an hour for a simple order in store,not enough salad bar,sliped on floor many times,called in placed on hold and hungup on.We have never had an issue with the drivers it has only been in store.this needs to be fixed there are alot of people in Mulvane who have the same problems and cant get out to take care of problems with the food and go without!!!
Pierre SD pizza Hut is awful ordered 2 pizzas and wings they call 10 min before they are to be delivered saying we are not delivering at this time really? Isn’t that a service they offer? Not the 1st time this is happened. Very disappointed in the service. Probably won’t be getting pizza from them for along time.
For what you charge for a pizza it should not be an issue to ask for diced onion… Was actually told they don’t have a knife in the store….. Really….
This restaurant and the restaurant manager or supervisor at North Miami FL has a total lack of customer support. The absolute lack of skills and inefficiency when dealing with customers has caused the loss of several customers including myself.
We order pizza for a visitor in our office and after 1 hour waiting, we were told (only after we called) that the order had been canceled because no one had answer our phone to confirm the order. This is totally inaccurate. Our office operation depends on the phones and we never miss a phone call. There are 10 employees and all of them answer the phone. After the manager asked us what else she could do for us,
I requested for anything in exchange as a token of appreciation and I was told very rudely that we were getting NOTHING.
I called again to ask for the supervisor’s or manager’s name and were put on hold for another hour.
This is obviously a very disrespectful and careless way to treat a customer. I will NEVER order from Pizza Hut again and advise all my employees to do the same. I’m posting this on FB.
Even though I’m just a single customer, it takes one unhappy and very offended customer to start a movement. At least, in my office, in my business, no one else orders from Pizza Hut. It takes one bad experience…
Pizza Hut sucks! I tried to place a carry out pizza order at the Miami Gardens store in Florida it was 10pm they tell me to place the special I need to place it online after 15 minutes of the crazy online website I found the promotion after I order everything it wouldn’t allow me to pick up the pizza until the next morning despite the fact the resturant is open until midnight
Lost my business had to go to domino’s Pizza where you can actually walk into the place of business and carry out a pizza without a hassle! At least I found one pizza place that wants the business.
VISITED PIZZA HUT AT GLENWOOD SPRINGS, CO. TRIED TO ORDER A HAWAIIAN PIZZA AND THE STORE HAD NO PINEAAPLE, THEN WHEN ORDERING WINGS THEY DID NOT HAVE TRADITIONAL… WHY NOT HAVE THOSE INGRIDIENS? NEXT TIME I’ LL VISIT DOMINOS INSTEAD….
Just ordered 2 pepperoni in California and delivered 2 pizzas with hardly any cheese at all. All you can see is bread. Looks nasty and it took over an hour to get here. Daughter is hungry so I guess I’m stuck. I’ll stick with dominos from now on.
Went to your Zebulon, NC store and it was the worst service I’ve ever received. This isnt the first but, by Far the worst. Waited over an hour and a half for our pizza and bread sticks. Then asked if we could supsitute ranch for marinara sauce and was told no we could buy some. Then, we finally look at our pizza and it’s all wrong so we wait once again to remake it and asked for discount since we waited so long and was told again no. Another note the boy that checked us out had his pants so far down you could see his undergarments which made me beyond SICK !! When masked to pull his pants up he rolled his eyes and told me I won’t his mama!! So rude!! I will never step foot back in another pizza hut if my experience continues like this. Its a shame because we love your pizza !
Everytime I order a pizza the time that it’s supposed to be delivered in is 20-30 minutes longer. That means it takes 60-90 minutes to deliver my pizza. This is something that should really be updated on the website. It’s extremely frusterating and has made me significantly decrease the amount of times I order from Pizza Hut.
I wish that your company would get the prices unified, i keep getting offers through emails and seeing offers on your website but when i order them, my local utah pizza huts charge more than what is advertised 🙁
I placed my order at 9:03pm which I have on the confirmation email I received after placing my order. Next thing that pops up on my screen is a timer that says your food will be deliverd in 25 minutes. After about 45 minutes went by and no delivery driver, I called the location I ordered it from. I immediately asked to speak with a manager and when he came on the line he was the most disrespectful manager I had ever spoken with. He continued to try and explain to me why there was no way the timer could have read 25 minutes and how I must have been reading it wrong. Everything was my fault. He then continued to tell me after simply asking for my phone number and name that he didn’t even receive an order for me. A few seconds later he said my last name and asked if that was me. I said yes. He said oh, well I see it left about 10 minutes ago and you should get it soon. Another 25 minutes goes by and the delivery driver shows up with a passenger in his car in normal clothes just hanging out at 10:18pm. At this point being that I waited an hour and 15 minutes for something that I expected to receive in 25 minutes I was ready to eat. My wings of course were cold, incase you were wondering. You need to look into the management staff at that pizza hut location because he was the most inconsiderate, rude, disrespectful person I have dealt with, ESPECIALLY in a management position. Maybe he thought I wouldn’t write in; but my was he wrong. I really hope this letter finds its way right into his arms. Either way, this was a horrible experience. So no, I wouldn’t recommend this location even if you were giving food away. Please resolve this issue and make sure this doesn’t happen to your other customers paying $17.00 for a few wings.
Sincerely,
Ryan
AGREED
Your new sauce is really really gross…its like eating sugar with my pizza… exactly why i hated pappa johns… now you too… why did you have to mess up a good thing!???
Connie I told Pizza Hut the same thing today he claim the pizza don’t taste sweet
Last night I was trying to order I pizza online but didn’t have the patience to do so…So I called #PIZZAHUT the guy who answered the phone said they don’t deliver…So I asked to give me the pizza hut number that does deliver please… He said try calling #PAPAJOHNS or any other pizza place…WoW.! Great costumer service..You just turned this girl to a Papa John’s lover better sauce & it was a lot better… THANK YOU #PIZZAHUT.!! FOR BAD SERVICE…I called the same Pizza Hut location this morning & they do delivery Monday – Friday from 10am to 11pm…I called him last night around 8 o’clock…REALLY BAD SERVICE…I had been ordering pizza from you guys for years I guess I was making the wrong choice all these years
Pizza hut is so retarded. Can’t even complain. To corporate. Mobile version has no contact us link. Found a different page via yahoo and when you click co tact us it takes you to order a pizza. Was a little upset because I ordered a new pizza that was suppose to have spinach. Came to get it and it had no spinach. Attempted to reorder online to see if I messed something up. Then it tells me they’re out of spinach. Why didn’t they tell me the first time when they realized they didn’t have spinach? Could’ve smiled me and I would’ve changed my order. Went from just upset to pissed. Get your shit together pizza hut.
Just a comment on your menu, my wife and I have been going to Pizza Hut for many years, and have enjoyed the experience very much.
We have ordered the meaty marinara many times and always have been satisfied, but today when we ordered the same we were very dissatisfied. It was delivered in a aluminum foil pan not in a dish as usual. I was informed this was a corporate decision, if this is the case, I must inform you that it was a very poor decision. older people don’t like the mess, and with a family it would be worse.
Please take your customers in to consideration when you make your menu changes.
I picked up my pizza and it was burnt and had red pepper flakes on top. I did not ask for red pepper flakes or for it to be well done. The cashier had an attitude when I even asked for extra sauce.
I just wanna say RAGE CORPORATION is running the pizza hut name into the ground someone needs to stop them I used to work for them the store manager was putting I o u in the safe they didn’t want to pay the employee never seen the DM unless they were the new DM we went threw 4 in two and a half years I was told I would never get a vacation or a raise. Then I went to daland corp those people know how to treat there employees seen the DM one a week if not more. We just moved again and I was sad to leave them and now I’m in Asheville I now work for the enemy of pizza hut because I refuse to work for rage ever again and its sad that I had to give up on the one job I loved
Just to prove a point you can put any name you want and add any comment. Obviously it is not the actual vice president of pizza hut answering all of these complaints lol
What happened to the Prineville Oregon Pizza Hut?
Our family stopped there last summer while traveling through, we had a decent dinner and a pleasant atmosphere.
We decided to stop there again last week, we had quite the opposite experience. The place was dirty, the tables were filthy.We did not see anyone who handled food wearing gloves of any type. The person who seemed to be in charge was cursing at people, loudly! Two out of the three of us got sick after eating there, we will not be returning. We were very shocked by the condition and atmosphere compared to the last visit we had.
I recently ordered a med pepperoni, mushroom and cooked tomatoes, delivery, using debit, The pizza took almost an hour, arrived cold, tomatoes was less than 1 tomato, using debit cost me an extra $1.00, total bill with tip 30.03. This pizza was ordered in Medicine Hat, Ab Canada. Needless to say will NOT be using Pizza Hut again. Driver was pleasant, girl on the phone when I questioned the price was not rude, but certainly not helpful. Do not really expect a reply, just putting the word out, social media is very successful.
Order pizza from your Galveston pizza hut here in Texas! Let me remind you i always order pizza maybe 3 times a month well this time i placed my order at 6:10 pm my pizza didnt get here till 7:25 it was cold so i told the driver i didn’t want it he apologized then 20 mins later i get a call from a girl who had attitude was far from being professional upset about me canceling my order i had to hang up on her! Now i will never order pizza hut and i think you need to have a talk with your employees about customer service!
Order from a Pizza Hut in Tacoma wa the one on Oakes… Good service at first then they gave me the wrong order, I called and she said she would credit me… Called today and she only gave me enough to for the actual pizza (2ft dipper) I added extra toppings and exchanged the dips with was about 6 dollars more originally… And they didn’t give me the second bread sticks I made sure to order the first time… When I told the girl on the phone what happened she said the person I talked to before (the manager) was wrong and she wasn’t gonna give me a full credit… Your store ripped me off and didn’t even care
Something you should install in your workers, THE CUSTOMER IS ALWAYS RIGHT! This is how you guys loose business, I’m going to Little Caesars from now on….
Congrats
In the past Pizza Hut has been my fave pizza place but lately you have fallen short. I live in fayetteville, AR and my local store has really let me down. Five times i have been let down. Each time I have ordered a thick crust, hand tossed, or stuffed crust pizza they pizza has been so greasy that the bottom of the crust has literally been dripping and falling apart like a wet piece of bread. So I decidedni would just order thin crust and again disappointed. It was basically a cracker with little to no sauce or cheese. This is not an exaggeration. Again I have always loved yor pizza it I will not be wasting any more money on pizza that is inedible. Please make improvements!
I have eaten at the Pizza Hut in Granbury, TX and the service is very slow. Also if you go during buffet time you don’t need to worry about eating to much because there is not enough pizza on the buffet to accommodate the customers. They will put one pizza out at a time and it looks like a bunch of buzzards scavenging for food. Also why are none of the pizza hut’s in gran bury or glen rose serving gluten free yet? My husband is gluten intolerant but loves pizza, looking throughout the state of Texas it appears you have some small towns that serve gluten free but not around us.
tried to order pizza on line as wanted delivery told to contact store rang store couldnt get it delivered and price had changed even though it was advertised at cheeper prise and got bad attitude from staff would not recommend Kawwwana pizza hut ever,
I was recently in the Jacksonville Florida store. there was a I think a manager or GM guy there named Pat. he was extremely rude to his employees. I almost walked out but I had paid previously on the internet with my credit card. the way he was talking to people I wouldn’t even talk to my dog like That. Very unprofessional.
Why did you not trust the estimated time? – Strike One
You used the drive thru? -Strike Two
15-20 minutes? I can’t believe your made up story when you use time ranges. Be specific. -Strike Three
Rico is the man. – Strike Four
Lastly, you stated you are never going to order from Pizza Hut again, well, there goes your free Pizza Hut -For -Life card I was going to personally give you because of your bad experience. I guess I’ll just keep it. Strike Five, you’re out!
wow this is really an unbelievable way to treat people. I am appalled at your rude manner it is no wonder that Pizza hut has such a bad rep. I have been sitting here reading the reviews on Pizza Hut and out of all the reviews I found 1 yes one good review
How did you ever get into management with an attitude like that???
Pizza hut needs to review its staff and cull out all the bad weeds like you .
You are a troll!!!!!
Hey my name is salindar order pizza from 605 w Camino on Saturday and lady answer my plone and,asked her did you have veggies pizza and she say yes but is 19 dollor first thing I don’t care about money she was very very root and I asked manger she say he is busy and he never came at my plone she hank up 3 time all the time I order from there location Sacramento 95833 very bad service they are doing I never ever go there if I want to eat pizza go domino pizza service very good pizza hurt bad service no no good service they doing
I just ordered two large pizzas and some wings wish I was able to take pictures. The large pepperoni had no cheese on it the large meat lovers was not fully cooked and soggy the wind had hardly any sauce and dry. I Caked made a complaint was told no problem would get new order in 30 15 minute later get a phone call from Steve at customer service he’s a manager told me I could not my order unless had of food and would not get a refund so yes I snapped. Then he told me it weld be another 45 minutes. Every time I order the food is cold looks like it’s been sitting out not right. This location is on Wilson Rd in Kansas City, Mo. I am so mad right now. I got no apology no nothing still sitting here waiting on my pizza. Pizza Hut had gotten just horrible all the way around product and employees. I want something dine and my money returned
I live behind a pizza hut in my town in Indiana and have had nothing but trouble with the trash from their dumpster ending up in my yard. Once its in my yard if i dont get to it first my dog starts eating whatever garbage is there. They have a 6ft chain link fence with that ridiculous aluminum band that’s runs through it, but it leans into my yard and creates a large gap between another section.
I have made numerous attempts to speak with the management or owners to help rectify the issue, however I have been given the run around I just want to see what my options are with the business to fix the issue, can somebody please help
My family and I love pizza. However, we live in a small town and we only have one pizza choice so unfortunately Pizza Hut is all we have.
The Pizza Hut in Sealy, TX is horrible!
The staff is SO rude and inefficient. The management is just as bad. The order is always incorrect.
We have never ordered anything and it was made correctly.
It is such a shame. Does Pizza Hut corporation care??
I ordered a pepperoni dipper from the Navarre location In Toledo Ohio. When I called in to explain the problem the female that was on the phone had a major attitude in saying I have to many problems with my pizza. She would not listen That I order an excessive amount and spend a few 100 dollars monthly so therefore her rememboring y name it’s because she sees it almost daily and Yes occasionally I have to call back but that Wesson the workers doing, I as m not responsible for making the pizza, I just order it, pay for it and eat it. I should not be yelled at for hair in my pizza. I can honestly say if I am to be treated like that I will order from somewhere else!
I just ordered from your Burbank ca. Location. This is probably only the second or third time I order from you because of the terrible service I have received. I saw your commercial for the 2 foot long pizza and thought to myself let’s try this again maybe it won’t be so bad. Well I was wrong once again,when I ordered online it said the time that it was going to be delivered was 1/2 hour after I ordered it. I thought great because I’m starving,it became 3:45 and no pizza. I called the store and they said that he should be there any second,my pizza arrived at 4:05 pm. It was cold and the spinach was just thrown on the pizza not actually cooked in the pizza. I would understand if it was a holiday or a busy time,but every single time I order from you guys my pizza is over an hour late and it’s cold!! This is unacceptable as a paying customer I want my food delivered on time and hot. This is one of the many reasons I don’t order from you and I go to your competitors.
On April 25th 2015 around 3.00pm time in Stockholm sweden, me and My family we went this location on Klarabergsgatan, Stockholm, first of all we have been waiting to be seated 45minutes, after that When we seated again we.have been another 10minutes to take order When we call one guy his name is MARTIN and ask we need to place order he Said you wait or you can leave, can,t beleive he Said that and i Was so angry never got answer like that in all My live we decided to leave bcoz of that Guy MARTIN i Will never go back pizza hut anymore by the Way customer service in sweden is the worst in the world they dont know whats its customer service.
I ordered a pizza online and expected my order to be ready at least 5-10 minutes after the online order estimated time. I went to the drive up window and waited 15 minutes then was asked by an employee to pull up so she could wait on the cars behind me. I pulled up as instructed as she would bring my order to my car. . Wait for another 15-20 minutes no pizza. I then drove back around to the window and to the employees surprise she said, “you still don’t have your order. I asked for my money back and to my dismay the MANAGER Rico didn’t even have enough common curtesy to apologize. I will never order Pizza Hut again because the service is beyond awful.
I visited the Pizza Hut in ellisville ms. The food I got was good. The problem is, I placed an order for a large one topping pizza that was a special and two medium two topping pizzas that was also on special, plus a Hershey cookie. The large was to go. They first brought a large half and half to my table that was nothing I ordered besides my large was to go. The mediums came out. They were right. I never got the cookie and thought that they may have it with our large carry out at the counter or something but when I went to pay,brush rang up the mediums and our drinks. I asked where was our large and the cookie and the same girl that was our waitress asked me what pizza and cookie like she knew nothing about it. She even acknowledged more than once at table side about our carry out order.
This was very poor and disappointing service. Staff or the waitress never offered to make the complete order instead just looked at me like oh well. So did another counter employee who could of been the manager. I told them that they never had to worry about me coming there again.
This was on April 23, 2015 at about 7 pm.
Has Pizza Hut ever considered adding beef pepperoni to the menu? I am currently and have been deployed to the middle east for the last 5 years and I do not eat pork. All the Pizza Hut’s in the middle east replaces pork pepperoni with beef pepperoni and it taste awesome. When I come home to the U.S. to visit I do not like the fact that I can not go to Pizza Hut to get pepperoni pizza. Maybe try it for a limited time to see how it sells. I am sure many people would love this idea!
I ordered a big dinner box at 5:10 PM. It is now 7:15 PM and my corrected order has not arrived. I ordered from the 2185 Post Oak Ln Marianna, FL, 32448. I had three phone calls with the manager before he could comprehend my order was not correct. I ordered two pizzas, boneless wings, and bread sticks. The manager told me that I did not order wings; however, I was clearly charged for them. I got pizza and bread sticks for $25.06 and no chicken. Not only was his manner rude but I have to send back the original food so he can teach the prep person where the mistake occurred. My family has been waiting two hours for the food we ordered and paid for
I ordered online and received the incorrect pizza. After calling and being redirected 4 times got the the store that made my pizza. They sent the incorrect pizza again. I am so frustrated and dissatisfied.
I just want to inform you that your Harrison, Ohio location needs new management. The manager there named Shawna Wells has the worst customer service skills I have ever come across. I have had to deal with her twice and neither time was pleasant. Except this time everyone at the birthday we were ordering for heard her yelling at me on the phone. So not only has she lost my family’s business but about 10 other family’s business. I have been I customer service most of my life and would never treat some one like that. The customer is always right. Very disappointed to see this location go down hill so badly since you closed the main restaurant in Harrison. I will also inform you that as long as she is manager there we will all go out of our way to go else where.
The pizza that I had delivered from Monroe Street, Passaic, NJ was horrible! The pizza slid all to one side of the box and the cheese was on only one side of the pizza. This is unacceptable! I have pictures to prove it… The driver didn’t even have it in the bag to keep it warm. If only I can email these pictures to someone in corporate so that something could be done about this.
I ordered a medium pizza from the Pizza Hut on Cache road in Lawton, Oklahoma. Not only did the delivery take 3x as long as they said it would. But when I got my pizza it was dried out and cold. I tried calling the resturant to tell them. But they said they couldn’t do anything about it because I didn’t have the receipt. But that’s not my fault because the delivery driver DIDN’T GIVE ME ONE. I love pizza Hut but as of right now I am very disappointed and angry!! Won’t order from them for a while.
I ordered from Pizza Hut in Prineville, Oregon for delivery. It took forever to be delivered, the person who delivered my order wreaked of Marijauna! Driving under the influence, not good Pizza Hut, not good!
I remember great pizza from the 70’s why don’t you at least offer a throwback menu for those of us that used to love the old pizza hut. At least we could eat it. Go back to what made you famous not all this weird crap I won’t buy anymore
The location in Houston Tx on Ella Blvd is PATHETIC…..this is the second time my pizza is late. the first time it was and 1 1/2 late and second time 45 mins late…and the excuse was we only have two drivers not my fault…will not ordering from Pizza Hut again.
Very Angry customer!
I just think someone should know how disgusting it is to pull up to the Pizza Hut in west Salem, or. Employees are literally always standing by the door smoking and it takes them 5 minutes to even greet you after you walk in because they are too busy talking to texting on their cell phones
Midtown location- Milwaukee, WI
After waiting 2 hours and calling 16x’s, being told that the pizza was on its way, they delivered my pizza next door! Called again 11x’s put on hold for 8mins hung up called again and was told that my card was declined so the order never went out…BS way to not own up to their mistake. This location should be closed down. They took being lazy and unprofessional to a whole new level. Corporate will definitely hear from me.
We order from this Pizza Hut in Fresno, TX ALL the time normally don’t have to many problems. I order from the app and on special instructions put “Go thru gate to porch”! They ALWAYS honk and call and I have to tell them that AGAIN well, tonight the driver refused to come in the gate to the porch. I’m paralyzed from the chest down and I had to go out side to get my food. When I managed to roll on the porch he came in the gate and wanted to know why he didn’t get a tip. The food was not only cold but not made correct. Needless to say they will no longer get my business and I’m mad there’s no place to contact about this!!!
I live in Kentucky and visit the Pizza hut in Marion Ky frequently. It plainly says you are a smoke free facility . But when I visit the Marion location it is not the cuatomers, but your staff are smoking inside the restaurant!!! It is always one man specifically. When i go to a smoke free place i expect it to be just that. Worst of all the mamager was aware and allowed it.
They are not punctual as the rules mentioned 30 minutes or free.The behavior of the respective manager is so pathetic and act like as they are our customers and we are surving them.
Can’t believe that it takes two hours to get a pizza. We ordered online and when we looked at it said it was closed we called and they answered and said they were open and to go ahead and submit order that they would have it here within the hours. Our online order was submitted at 11:21 am and the pizza was delivered at 1:00 or a little after that. The store should not have promised something it can not do. This will be the last time I order from Pizza Hut.
I just want to say the store in trenton missouri is freaking awesome! The people are nice, the delivery people are nice, the restaurant itself it nice. And the food is great! Thank you guys for not being snot like some of the places here in trenton! 1,000 thumbs up!
I am from Karachi Pakistan and I wanted to inform you about the poor delivery service on your account.The order which was expected within half an hour was delivered after two hours after six complains from our side.Please look into this account and improve this service so that we will be able to trust Pizza Hut for their quick and efficient delivery service next time.Thank you.
I placed an order at 9:22p, at store in Gonzales Louisiana on Burnside Ave. and I am still waiting for it to be delivered! My debit card was charged but yet no one bothered to call and say we can’t deliver or we are running late. I called the store at 9:45p to inquire on delivery time, and someone would pick up then hang up! Called back several times and line was busy and then the recording comes on and says we are closed!Horrible service!
Can’t believe pizza Hut has employed a driver this long and had no clue he was driving on a suspended license twice, both suspensions were for over 4 months. I thought you guys checked licenses. Well apparently you didn’t check James Paris license.
Ate at pizza Hut in Hillsborough NC. One waitress was working her butt off alone. People waiting long time. Blinds looked like they hadn’t been cleaned in a long time. Lights over tables burnt out. Waitress tried to sit us in a booth that had a tear in it . It was taped but had come loose. We moved our selfs. Took pictures wish I had a way to send them to Pizza Hut corporate. If they really gave a flip.
I just ordered a pizza from one of halls pizza huts in Shreveport Louisiana and I ordered it online, I didn’t choose for them to put any sauce on it and they put the buffalo bbq sauce on top of it, it is too spicy for me to even eat, when I called and told her about it she told me that if I want a new pizza then I will have to order it and pay for another one, she said the ticket had the sauce on it but I know that I did not choose for them to put that sauce on it, I’m not good with spicy food. And on top of it all she had an attitude with me, please do something about this it was at E Bert kouns industrial loop in Shreveport LA
Pizza hut in Edgewood Md is the worst Pizza Hut i have ever eaten at. We only order from that location when we are at work and everytime theyre food is different litteraly. I wish i could post the pictures up and the Manager amanda claims thats how they make there food… Seeing we have ordered there before that is definetly untrue. They gave us breadsticks and melted pizza cheese on top. Then our pizzas only had cheese in the middle and the edges only had toppings on the edges. Worst customer service I have ever had.
Went to Pizza Hut in Holly Springs, MS and it was by far the worst dump I have ever stepped foot in. The lunch buffet was literally as cold as the salad bar if not more so.We told them it was cold and heard other people mention it as well. My 3 year old even commented on how disgusting the restroom was,it was safer to not even attempt to wash hands. Dusty dingy and nasty. Tables we dirty, had old used napkins and crumbs all over them. The floor looked like someone dumped grease out. Someone is going to get sick in this dump! I will be contacting the health department tomorrow! There “fancy” light hanging over the tables were covered in dust. Cost $18 dollars….I’d pay double that to eat in a burning building before I would take my family to that place ever again.
Their lights**
I just wanted to know if anyone else jas a problem with the hondo pizza hut. The manager cant work on weekends . Then over works everyone else then complains about labor. Has a shift manager that is caught taking money deposits by the cook and still not fire her. Now she comes up short every time she works no one can see the problem .. im just asking
I actually came here to share my experience at the Hondo PH. This is one of the most disgusting and poorly managed restaurants I have ever been in. Growing up nearby… we often stopped at this PH and in the last few years, it has declined rapidly.
My family and I went again to give it one more try but we walked out – it was disturbingly and very visibly filthy. When we walked in, there was one other family sitting in the corner. Every single table was dirty, the floor was dirty and the counters were dirty. We saw two employees, one on her phone near the soda fountains and another walking around in the kitchen area. I guess they expected us to sit at a dirty table because neither greeted us or offered to clean one up. After about 3 minutes of standing there, we asked and the guy deferred the job to the girl on the phone. While waiting, I noticed uncovered food and flies, and witnessed the kitchen employee handling food without gloves. This put me over the edge because the guy himself was visibly unkempt. His clothes were ragged and filthy, skin and hair were very oily and he just didn’t appear to be very concerned with hygiene. Yet, there he was… handling what would eventually become our pizza. NO! We walked out and will not return.
If, or WHEN (since it won’t last long the way things are), new management or ownership takes over. I encourage them to advertise with a big, clean “Under New Management” sign. Until then… we’ll eat elsewhere.
Ok i hope this fixs my problem. I work at one of your pizza hut locations in Texas i went in today to get my paycheck to find out that it is not only late but may not be here until tomorrow…..one day late….i have bills to pay that are due TODAY…..i am not happy after all the hard work i put in at this store i am VERY disappointed that you guys cant send out paychecks on time. My manager told me that you guys send out paychecks on thursday but this time didnt send them out until friday. Once again im not happy
In looking at the comments apparently i am not the only dissatisfied customer. A location on St. Peter Street in New Iberia, LA lied about the status of my order to avoid a cancellation and when I finally called after over two hours waiting for a delivery the staff accused me of calling in to change the order to carryout. I have had similar issues before and I was stupid enough to give them another chance. I refuse to pick up pizza at this location because of the uncaring attitude of the staff and the way they act in front of customers. I can’t believe an owner of a business would allow it to be run with such a lazy and untrained staff. Instead of trying to solve a problem they thought it would be a good idea to continue to accuse the customer of changing the order. Well, this is the last time I complain about Pizza Hut because I will never do business with them again. There are way too many other choices to put up with these kind of restaurants. Does anyone take pride anymore?
Growing up I used to eat pizza huts all the time. Over the years it seems that the quality has been lacking and the price has significantly gone up. Honestly as a mother of three children I do not order Pizza Hut due to the price. I usually go to competitors because they have better deals and the ingredients seem fresher. After not ordering Pizza Hut in about three years my children have been asking for it. After searching online I see all of the different new options you have and I feel as a customer it is overwhelming half of the choices look disgusting and there’s too many to choose from. What companies like yours does not realize sometimes simple is better. Also just enough to barely feed my family with a special would cost me $44. I am not waiting an hour and spending well over $50 with the tip. So I apologize Pizza Hut unless you change quality revamp your disgusting new menu and do a little better on your deals then I may be persuaded to order. Instead I’m going to a sitdown restaurant with my family because I can easily eat there for the price of your pizza. Will not be ordering from you today. Also I hope this is where I go to give my comment. Every single page common sites that I found for your company there was an error message or that was not a link to contact you or The form to complete only gave me the option for Canada I live in the United States hope you get this.
I ordered a med supreme pizza tonight and it was the worst pizza I have ever been served. My son and I pre-ordered and walked to pizza hut to pick it up. It was full of dough, no sauce, toppings few and far between. I have had many pizzas in my life but it was the worst. We phoned the manager and he was belligerent and rude to our phone call., This is a new pizza hut in Ladner, BC Canada. I am not a complainer, but I have been around a few years at 83. I will also reply to my experience on pizzahutlistens – otherwise this new store will be on our do not order list. Isobel Thorpe
Please bring back original recipe I miss it!!! This was once my favorite pizza now I’m not crazy about the cheese
No
You sir/madam have an awful attitude. If you even work with pizza hut they should fire you for unprofessional behavior. Even if all these people were swearing and slandering all pizza huts everywhere. You are extremely rude and obviously have no training in customer service. You have lost this ladies business and I doubt you even work with this place. If it were my concern you would be sued and fired for you behavior.
Just visited pizza hit in keyser, wv. Completely disappointed. Got rid of the salad bar(even though it’s still listed on the menu) the menu is 99% pizza with only a few pasta dishes. I definitely won’t go back!
If there are a few pasta dishes and its 99% pizza, then you are telling me there are 300ish pizzas listed in the menu. That is impressive! Also, don’t complain about the “salad bar” at “Pizza Hut”. That makes about as much sense as sticking your head up a horse’s ass and complaining about the smell. Thank you for your continued business!
Who the duck are you Sam? Surely no business man. Maybe just a stupid bored teenager with no brains and nothing better to do.
Do not ever eat at this shit hole the pizzahut in west valley city Utah on 5600west and about 3300 south. Charged my card for a pizza then when they delivered said I had to repay or they would not pay. I don’t know what kinda of shit you house like to play but this is ridiculous. Plan for a lawsuit
Richfield, Utah Pizza Hut is a very poorly managed business with managers that send home employees after only working for only 30 min. Or swear at the employees with customers present and then demand the cooks to drive their own vehicles to deliver when then we’re not even hired for that. I would think that such a great pizza product would take more pride in training and keeping better employees and monitoring what stores are doing to promote their brand. Please check out what is going on at this store. They are ruining such a great product by the injustice they are doing as employees for your business.
I ordered two pizzas and a pepsi from the store on Houston, tx at 7pm. An email I received projected my delivery time to be 8:21. My pizzas did not arrive til 9:10pm. Not only were my pizzas cold but I didn’t even receive my Pepsi. This is the second time I have had this problem with this store and the first time I got a 20$ credit. I spent 30$ this time and still got the same crappy service. I want a full refund.. I don’t want a credit because I will not be ordering from you guys again. First time shame on you for auck crappy service, second time shame on me. Don’t know why I thought service would be any better!
The store at Huston Texas? Yeah, the 6th largest city in the world has 1 store but Hickory North Carolina had 3.
Be more specific or we won’t give you a comped meal that we spit in next time.
I work for a Pizza Hut and the way you are talking to customers in no way abides by our Customer Mania protocol or BLAST. You are not with Headquarters so it is not even in your power to give away free things over the Internet. Also, how do you ever expect any unsatisfied customers to come back for another try if you are talking to them in a derogatory manner? I am bringing your comments to Headquarters attention in hopes of having something done because if you do work with Pizza Hut, some changes need to take place.
I apologize to any customers who may have been offended.
DAFUQ?!!!!!
Wow you are a piece of work buddy! You have shown me that corporate pizza hut does not care at all for its customers and I will no longer buy from your chain. And I’m an ex employee of pizza hut !
surely, this cannot be the same Sam Su replying this any and can’t spell listed as the Vice President Above? Tell me this isn’t so! Huston Texas is actually Houston, Texas and referencing spitting in your meal next time? Really? I am blogging this and making sure it goes viral. This is not only very disappointing the company is run this way but disgusting. There is a specific blogger out ther that single handedly takes companies like this down and makes it hurt where it should when such attitude and lake of fear of losing business because they think their brand is bigger than bad service. Maybe it is time to boycott Pizza Hut and Yum Brands to show them customers matter and a Sr. Executive referencing spitting in the food is unconscionable. Time for some national media coverage!
Hi Chelleleez, My name is Steve C. I applied on-line for a driver job at the Main Store in Bradenton, Florida. I called and spoke to the district manager, Christi is her name. I told her I was moving to Bradenton from CLEVELAND, OHIO and she said to come see her. I set an appointment and drove 1200 miles and had to meet with a store manager who put me off for two days and then was told there is a hiring freeze.How can you justify doing that to someone? Who would operate a business like that? I would appreciate you blogging my story to further take down this company a peg!
You need tobe removed from company
I suck dick!
Sam Su, aren’t you considered to be upper level management at Pizza Hut and maybe even on the Board of Director’s? Your talking about spitting on peoples food. That’s a felony! You should be sued and banished from working in the food industry for life. Your a poor excuse for a human being.
I was so happy to hear about your “gluten free” pizza! I called the nearest pizza hut and ordered 2 10-inch pizzas. I paid $27.00 for 2 of the WORST pizzas I have ever had! Both were DARK brown “snappable” crust…dry cheese and no pizza sauce. I called the pizza hut and asked them why the crust was burned (you could taste it) and why there was no pizza sauce on it. He said they didn’t put a lot of sauce on them and the crust cooked brown. There was NO sauce..I peeled the rubber cheeseHe asked if I wanted my next order comped. Why would I order another of these nasty inedible inedible things?
At least they offered to comp your next pizza. I just contacted the manager, Cynthia, at the pizza hut in Jasper GA. Not only did she not offer an apology for the plot quality of the pizza, she told me several times that it was cooked according to “spec” though she did think they should increase the sauce amount. The ingredients were supposed to be half and half as I am vegetarian. They were not. She never offered an apology….This was for my birthday. I will share my experience with corporate.
cORPORATE IN pITTSBURGH IS WORSE!!!
3 Large pizzas delivered tonight. New menu was amazing products. Most important menu change in 35 years. Good job Pizza Hut.
you are a lier its the wlrst pizza ever
Well first off you need to hire more workers one hour and forty-six that is so wrong yo uh need to hire more employees by the way i, am going to do an investigation on you pizza by contacting a layer by i, live in California
Clearly, you need to quit visiting my establishment.
Clearly you need to become a better owner/manager and talk to people with respect. Working at Dominos for 4 years there was never a delivery that took longer then an hour n a half. Then again we were a 5 star store and your probably a 1 star store
How dare you speak to a customer like that. Pizza Hut is doing a terrible job from top management to the lowest level. Just terrible! I applied on-line for a driver job at the Main Store in Bradenton, Florida. I called and spoke to the district manager, Christi is her name. I told her I was moving to Bradenton from CLEVELAND, OHIO and she said to come see her. I set an appointment and drove 1200 miles and had to meet with a store manager who put me off for two days and then was told there is a hiring freeze.How can you justify doing that to someone? Who would operate a business like that? When I get settled here in Florida, I’m going to take you to small claims court. Count on it.
What a rotten reply. Now I wish I lived in your area just so I could put you on my “never call”list
Is this reply for real?
I live in Palm Coast,Florida you have two stores here. Both stores have been posting delivery driver jobs.I have applied two times in two months on line and in person.I do not know if it is because I have been doing construction for 20 years in Palm Coast and have no retail experience.I am trying to get out of construction and would like to go into delivery.Both managers have said apply online.I just need a chance to get my foot in the door.By being in the construction field for 20 years in Palm Coast,I do know the streets very well.I can work any day any time,and I have two pick up trucks in very good condition.Please consider me for one of your open delivery positions,thank you Darryl
I ordere a 3 pizzas for a family dinner from the Franklin Pa. Location. I paid over $40 for three pizzas an hour and a half after I ordered them Anand they were cold. I had ordered online and when they didn’t show up after 40 minutes I called the store. The woman said that mine was to go our next, but it took them another 40 minutes? This is no way to run a business. I was not even offered a discount. I’m not happy
On12/18/14, i purchased a pizza from your Muskegon store on Henry & Sherman. The pizza had chicken, mushroom and spinach. I wish i could attach a picture because that pizza looked disgusting and was cold. So i called to get a new pizza made. The girl gave me so much attitude it was ridiculous. Got the new pizza and it looked worse than the first one.
It’s worst brand they don’t care for their customers several times I pick my order they don’t cook very well, so this is not good for eating.
I live in baton rouge I order a pizza from the store on bluebonnet and the night manager was so rude .
She tried to argue with me saying I didnt pay but she was wrong another employee had to step in and let her know she refused to give me my pizza so I ask the employees her name michelle with dreads worst experience ever .
Yes lydia ..Michelle is very rude anytime I go there and she is there I leave ..worst manager I ever met.
Why do they call deep dish when it’s thick bread, where is it deep, thick bread is not deep, with only the same small amount of toppings.people needs to boycott pizza hut for (liaring) about deep dish, It’s thick bread, why don’t they call it what it really is (thick bread), dam assholes, I hate liaring assholes and people that work with liaring assholes, boycott them and they might do something about the things people don’t like, it’s your money people that’s keeping them open, shut them down tomorrow, don’t go to them, buy a red baron and other good pizza that’s very easy to buy. Your buying what you want and not getting mad.
I visited the Pizza Hut on 15th Street in Tuscaloosa two evenings ago, around 5 p.m., after ordering, I went into the men’s restroom to wash my hands. The toilet was the filthiest in a restaurant than I’ve seen in a long time. I observed one or two employees go in and out briefly, but no one initiated cleaning the thing the whole time I was there. I even took a photo of it. Not the worst Ive seen, but the worst recently and ever at a P.H. I’d seen the pic, but this app doesn’t have the capability. Of course, you dont want to see that. Neither did I! I won’t be returning there for some time. Furthermore, is it me, or are some local franchises using cheaper, as in inferior tasting pizza dough than the quality dough of years past? Pizza Hut used to be the but it seems compromise and competition have taken their toll.
On 11/21-15 I ordered a pizza online at the Pizza Hut on Dundee In Palatine IL . The costumer service was horrible. I made my order for 5:15 and I had to wait till 6 to actually have my pizza in my hand. I was around other fumming costumers saying they had been waiting a hour for there pizza they placed online. It is just a whole bunch of teenagers and young people running the place and don’t know what they are doing. I will never order from the Pizza Hut again. No one seemed to care I was waiting so long or that others were waiting longer then me.
I ordered almost 41.00 worth of pizza and it was cold and cheese less it was so gross my poor kids had to eat half of it. This is the second time I gave Highland Park, CA a chance, but his was the last straw! I called and they only want to give me credit. I don’t want to at their food ever again. I guess I have to call corporate. This is a folio off. My poor kids waited an hours for this grossness. I will have to post my pictures online.
Denise