Contacting Kroger Headquarters
Kroger is one of the leading grocery store companies in the United States. The company sells deli, grocery, health, beauty and other grocery store products. Other companies affiliated with Kroger headquarters include Dillons, FredMeyer, Frys, Ralphs and Smiths. Harris Teeter is the most recent addition to the company.
Kroger Headquarters Info
Kroger headquarters is located in Cincinnati, Ohio. The company offers quite a bit of contact information; though some of the contact information doubles as customer service rather than a direct line to the corporate office.
- Address: You can write to Kroger headquarters at:
The Kroger Co. Headquarters 1014 Vine St. Cincinnati, OH 45202
- Phone Number: To reach someone at Kroger headquarters you will have to direct your call through the corporate switchboard. The switchboard operator will ask where to direct your call. If you are unsure of the correct department, explain the issue to the operator to direct the call. Call 1-513-762-4000 to reach the switchboard.
- Email: The contact form [+] for customer service is the contact form listed on the corporate website. When writing the email, explain in the body of the message that you are trying to reach the corporate office rather than the customer service department.
- Website: There is an official website for Kroger headquarters that is separate from the retail website. You can find out about the company history, sustainability projects and more on the official website.
Kroger Headquarters Executive Team
We were able to locate information on the executive team and the Board of Directors on the investor relations side of the website [+]. Some members of the executive team are also on the Board of Directors.
Executive Team / Management
Kathleen Barclay – Senior Vice President
Geoffrey Covert – Senior Vice President
Michael Donnelly – Senior Vice President
Michael Ellis – President and COO
Christophe Hjelm – Senior Vice President
W. Rodney McMullen – CEO
J. Michael Schlotman – Senior Vice President
Erin Sharp – Group Vice President
R. Pete Williams – Senior Vice President
Robert Clark – Group Vice President
David Dillon – Chairman of the Board
Kevin Dougherty – Group Vice President
Paul Heldman – Executive Vice President
Lynn Marmer – Group Vice President
M. Marnette Perry – Senior Vice President
Reuben Shaffer – Chief Diversity Officer
Mark Tuffin – Senior Vice President
Board of Directors
Reuben Anderson
Robert Beyer
David Dillon
Susan Kropf
David Lewis
W. Rodney McMullen
Jorge Montoya
Clyde Moore
Susan Phillips
Steven Rogel
James Runde
Ronald Sargent
Bobby Shackouls
Kroger Headquarters Brands
Kroger offers an in-house brand call Simple Truth.
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If someone could please get back to me is appreciate it. I had someone hit my car last Monday while I was in the store and they left the scene. Multiple managers have given me different info on how to see the video and no one seems to be getting me anywhere. I have been a loyal customer for years and would have thought the Kroger company would be more helpful seeing how it happened right in their parking lot. All I want to know is if they can get who did it. I have a high deductible and to have to pay something that I did not cause is irritating. Also would like to know how long you have the footage for seeing how it’s already been over a week with Kroger giving me the run around.
I shop weekly at Krogers, one reason is krogers has reasonably priced gluten free bread. I have noticed that you have started advertising gluten free products, but i cant any in the two Kroger stores in Kettering Ohio, no gluten free bread. My suggestion is if you say your going to have gluten free produts have them. Kroger’s normally only stocks 5 or 6 loaves of Kroger brand white and wheat gluten free bread anyway. I think Kroger’s would be better off taking your signs down saying you have gluten free products. Cause I rate your success at a F, cause you can’t even have enough bread in your two Kettering stores. Woodman Drive and E Dorothy Ln and E Stroop Rd. People rely on this type of bread for liver conditions. No worries, Wal-Mart carry’s a much better selection then Kroger’s even could.
Raised on A&P; discovered Kroger in 1958; loyal customer ever since!
I’ve never done this before, but I have discovered a fabulous product you should really stock: Slawsa. I stumbled onto this somewhere and ordered a variety pack (original, spicy, garlic and fire) from the producer in North Carolina (SLAWSA. com). I’ve found so many ways to use this stuff, and I’m nowhere near the end!
am a kroger employee at store 517 in short pump va. Been with the company for going on 8 years. The store manager has done nothing but harrass me since he became the store manager last summer. Tuesday July 25th I had too call out too take my newborn son too the doctor because he wasnt feeling good, I offered too make up my day on one of my days off, as i have before if needed too & was told i could not make it up. Reassuring you that im full time & hardly ever call out. Too be Harrased by a store manager for calling out too take care of a sick newborn is unacceptable. This guy needs too be put on notice, as he treats all his other employees bad as well.
I have complained and made suggestion to kroger dillions store in lawrenceckansas on 6th street about NEVER having shopping carts at the west entrance, next to habnicapped parking. Hq has never contacted the store manager, as per the store manager, and the srore manger has nit seen tonit that he has followed or listened to me. You have lost a couple of veterans and my other friends that i have proven to them what your customer service is reslly like!!!
Was at krogar…..houston Texas at polk… St a lady name Miss Debbie.. sendin people to harass me and bullyin me and askin me for money they need to remove here .
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Who’s idea was the complete change everything about the lay out of the store? This entire group needs to be fired immediately! You are losing a ton of profit as well as increase expenses. Just look at your numbers. I know all of my neighbors are shopping your competition because it is too difficult two find your way around the store now. You are pulling stockers off their job to take us to where you moved products to. It’s taking your stockers at least three to four times as long to do their job. The flow is completely off. It feels uncomfortable and it doesn’t make sense. I am not going to shop at Krogers any longer. You’ve lost a very loyal customer.
Hello I just want to bring to attention a situation that I believe is happening more than people are aware of. I am/was a loyal customer of Kroger, my family spends at least $600 a month in the store and gas station.
So when I go to return an item with a receipt I should be able to get my money back you would think right? Well no, not at Kroger!
My husband purchased two packages of batteries there priced $13.99 a piece. Well he bought the wrong size, he got C and needed D.
Now when he bought it he used a co-workers Kroger card, and used a debit card that we no longer have due to a break in at our home that has resulted in over $15,000 in cash & belongings being stolen. So therefore we had to cancel all our accounts and open new ones (hint the new bank debit cards) well even though I have the original purchase receipt, because it was at the shop with the batterie, Kroger treats me as if I have stolen them. I have just been through a great ordeal the past two weeks dealing with re obtaining our personal information ie.. ss cards, dl’s, cc’s, etc… Now I am being accused of being a thief, and denied my money back.
I am appalled at the lack of customer service that I witnessed at that store, they made me feel like I was a criminal and it was embarrassing. I am not going to allow them to continue this, that woman looked at me like I was just some piece of crap. She was on the phone with her manager and said well that should answer your question. What was the question? Do you think its stolen? Yeah I will not take this type of treatment. I am going to corporate, the news station, and everyone will be aware of you treating your loyal customers as if they are nothing but thiefs.
I work at WV Kroger store 734 and we have a head front end clerk that constantly stalks the store harassing our employees all day he calls all departments and the dept heads to the front all day and will not come out of the office to help our customers at all. This so called dept. head does nothing nut harass our employees all day he makes trips to the restroom every fifteen minutes with his head turning like an owl looking for employees to harass and belittle. This is why I do not shop any at my home store always go to 765 so I can support Krogers and my union but I will not support this type of harassment to my felloe employees and me. Management says he has too many years in and they cannot deal with him and he is our union steward to protect our employees what joke he tries to get people fired all the time.
I don’ t know if I am talking to the right person, but in Macon,GA You have the rudest employee named Felicia,who snatches items out of peoples hands . This store never answers their phones.They re on Baconsield.
I am power of attorney for one of your employees. She’s had a very serious medical problem last September and is disabled, unable to even talk. We have been trying for 4 MONTHS to get the money from her 401K to pay for medical bills! Merrill Lynch can’t release the money until her employment file has her listed as “separated” but evidently, that’s something that’s nearly impossible to do. WHY??? For the first month, the request never went any farther than a desk in the store where she worked. What does it take for this to go through?? She wanted to have the procedure done in time for her daughter’s graduation. We started trying to get the funds back in March. Her daughter graduates tomorrow. Shame on Kroger for making this so incredibly hard and stressful for her!!!
Krogers on oldnational hwy college park ga After 8pm they only have 1 cashier and self scan its ridiculous i shoped for a hour. When i get to the front the 1 line is headed to the backbof the store because they decided to have one cashier this is the 2nd time that i came up their and had to leave everthing in my cart and walk out within two weeks . Im very upset because i had to go to walmart and spend more time and money because of this. So i no longer be shoping at krogers even if i have to spend more money some where else and i will no longer tell my friends about your great deals because the service sucks. And i had my newborn with me.Angry
Hello! I would like to ask about the US food factory products, into the KROGER sales need to have what the most basic conditions and requirements? Please see the letter quick reply to my Email. Thank you!
This company is getting worse. I have a store manager who forces people to work at a kroger location thats way to far us. I have complained many, many times, and they don’t care. I gotten a write up for not contacting the store they wanted me to work at that I can’t work there. That’s wrong for them to treat me like that. My front end supervisor and a another store manager don’t say nothing and defenseless. They ain’t shit. There are people who are walking out on kroger because of management. They treat people like shit. Nathan needs to lose weight, and Peter needs to retire.
I can across a couple old records from a give away promotion you did and I was wondering if you could give me a year when you did that ? It’s a white plastic albums 33 1/3 the great presidents
Thank you
Mr. McMullen,
I have been a customer of the Kroger pharmacy now for about 14 years. This is when I moved from Columbus, Ohio to Ripley WV after I retired as a DeputySheriff with Franklin County, Ohio Sheriff’s Office. I am undergoing spinal cord surgery Tuesday April 25th. Unfortunately spinal cord pain feels like you are being electrocuted at times along with constant pain. I had seen my family physician Monday the 17th to get cleared for surgery and my doctor increased the amount of medication for a short while. I took the prescription to Kroger Pharmacy in Ripley and dropped it off earlier in the day. On my return to pick it up around 330 pm today one of your pharmacy techs took it upon her self to try and shame me for wanting this prescription filled. My doctor increased the amount of medication so my last prescription would be up now. Your Pharmacist should of asked me any questions if he had any but instead one of your female pharmacy techs thought it would be better to talk loud enough to try and shame me and act as if I was some low life drug addict. I am going to seek legal counsel tomorrow.I know these people and have filled countless prescriptions mostly blood pressure meds etc. Your tech crossed the line when she thought she would deny me the legal prescription I had presented. I am a member of the Fraternal Order Of Police the largest police union period. I have standing in this union and I am not so sure that Krogers doesn’t hate Law Enforcement Officer’s.
Same thing happened to me they are Horrible. I have had mine filled there for years twice in the last 3 month’s I have had horrific incidents including today a Holiday weekend my doctor never marks the box generic or non leaves blank my file there for six years has been generic so why today on a holiday it can not be filled unless they talk to the doctor my insurance will not pay name brand I left no prescription. Extremely rude I’m let in pain and sick all weekend she also marked out. Bid.
Wrote SOS circled it what that means I have no idea. I will never return to a Kroger again.
I used to work at King Soopers in Wheat Ridge, Colorado from March 2015 until May 2016 and I still haven’t received my W-2 for 2016. Taxes are due in less than two weeks, how am I to obtain a copy of it??
Hello my name is Jeremy Spears and i worked for the Kroger company in Bluewell West Virginia and i have been two to three weeks trying to get them to send me my last check first they tell me i have to bring the shirt back before i can get my check. But that is illegal. Then i called and asked them to take the money out of my check for the shirt then they just tell me to forget about the shirt and asked for my address, so i gave them my address and this was about four days ago. Then i called today and they tell me that they have not mailed my check out yet. I am getting mad and if this issue is NOT resolved i will go to a lawyer about it. Because they owe me that money and they are trying to keep it. Um, no i did not work for them to not be paid. And don’t even get me started on how i had to get buggies for 5 hours straight one day in the cold by myself because its against my religion to touch alcohol. Also they would barely give me my breaks. So if my check is not mailed out by tomorrow like the lady said I will go to a lawyer about this, and not only for my money but i will also tell how they discriminated and punished me for my religion and would not give me my breaks on time. So Kroger headquarters you have until Friday to get this resolved if not have fun trying to win a law suit for religious discrimination, trying to get free labor, and over exhausting your employees.
Hello my name is Sherese Pleasant. I recently applied for the Retail Sales Associate and I will like to know how do I go by checking on my application.
People please pay attention these comment do not go to KROGER this is not their web site
On Thursday, March 16th, 2017 I went to purchase several items at the Kroger store on 1227 Rockbridge Rd in the metro Atlanta area. I don’t know if their location is Lilburn or Stone Mountain. Well to make a long story short. I had went to register 11 at approximately 8:20 pm. The cashier was just completing a transaction for another customer and when I walked up and asked her if she was open (her light was off) she told me to go over to register 12 which I did because I was assuming she was closed. Soon after I went over to register 12 then she took a customer at her register 11. I was appalled that she did that. Once the cashier completed my transaction at register 12 I went to the customer service department and complained to the supervisor that stated that he was in charge. He assured me that he would talk to the cashier at register 11. I told him that is fine but I will be contacting cooperate regarding the poor customer service that I received. If that cashier did not want to wait on me she should have verbally indicated to me that she did not want to ring up my items. This was a blow in my face. I looking straight at her and again once I went over to register 12 not one minute later she took a customer at the register she was at. I hope you’ll will pull the tape to see clearly she did not give a damn.
hello and good morning I’m Mr Ronnie and I experience a ordeal at ur krogers store here in Owensboro ky at the Wesleyan park plaza location and I was so embarresed by the cashier and I had a conversation about another store I was in earlier that week that someone passed off counterfit $20.00 bills she leaves me standing while she locates a marker to check my bill takes my bill and gives me my change then after my tax entered my bank account I went back to the store picking up items I need to get cornered by 3 of Owensboro police dept staff about passing off to her a fake $5.00 I mean really I don’t know anything about counterfit money how to do it so for the record I have a copy of a letter sent to me saying I passed counterfit money and I am band from shopping at ur krogers store for life this is a mess up situation so I’m letting know I’m turning over to my battorney and hasve done to the worker foe my disturbance at ur Kroger store so if you are interested in discussing this further please email me ur comment on this matter and well take it from there I appericate ur time and cooperation on this in godly matter thank you and have a bless day …….
I am a Fuel Center Clerk at the Kroger 138 Highway Location located in Stockbridge, Ga. I would very much like to know who to get in touch with regarding the breaks that are not being given to fuel center workers. We are sometimes forced to take a break as soon as we get to work or else we won’t get one the rest of our shift. It’s not right nor fair. Please feel free to email me at your earliest convenience. Have a good weekend.
Contact your local hour and wage commission.
Good day,
I am writing on you about the inconsistent/lack of information service provided by Atlanta division and Dublin GA local hiring location. Yesterday February, 24 2017 i received an confusing e- mail regarding to my application submitted at your company. The first e-mail i received is saying that my application is already processed and they pursue other applicant for the position i applied. At the same date i do received another e-mail from Atlanta division Kroger on boarding saying congratulations on making a decision to to join Kroger stores including a link on boarding portal with instruction to create an password. I decided to called costumer service of your local store here in Dublin to gather more information about it, but unfortunately customer representative told she dose not have an idea about it same when i call customer service in Atlanta division. It sound that they don’t wanted to gave any information about it or they do not have a clue about the service provided of the company. Earlier today i receive a another message telling that it was a mistake, it was a system error and apologize on me. My point here is that the costumer representative must have a enough knowledge about service that company provided.
It is quite disappointment on my part because i am thinking a positive result about my application. I hope you resolve this kind of issue and not happened again to other applicants.
Sincerely your’s
Risky
I just found out the Kroger will not let me use my debit card as a credit card. i just got a new chip card and was told that Kroger needs to update there system for the card to be accepted as a credit card. I have shopped at Kroger for many years and never had a problem like this before. If Kroger does not fix this soon i will be taking my business some where else. I know this is a simple fix of your computer system and that you most likely have not done this so you don’t have to pay for me using my card as a credit card which cost you a percentage compared to a debit card purchase that cost you nothing. It would be nice to have this explained if you can.
Just writing a complaint on store 391 Roanoke va. I had started working in the Bakery. Was only there a short time. I have a disability where I become very nervous and panic if rushed or overwelmed with duties. I loved ththe customers. However the problem I had was with my manager of bakery. Very rude and degrading to me. I didnt feel comfortable around her. She would get me upset. I did a wonderful job, even got a complament and a pin for helping out a customer. They decided I should go. Hr didn’t help me. I wanted t transfer however they told me nothing was open and it would be best for me to give the job up. So I left.
First I’d like to say I can go to any other Kroger’s and it will be all nice and clean. Ours in Palestine Texas is just dirty and nasty.. Second you are going to offer shop from home. But only in the large city’s. There are elderly people even handicap people who could benefit from such service. But you leave out the small towns. Please reconsider
I recently purchased three cherry pies for a funeral luncheon and happy to tell you that that look like they put 6 cherries in a blender chop them up and then mix them in with some cherry compote and threw them in the pie. It was the worst excuse for a pie I’ve ever seen. I have purchased pies in the pass from Kroger’s without any complaints. I am happy to say that other desserts that I purchased that day for the luncheon didn’t have issues. I suggest if you get to the bottom of the barrel and it looks like that to throw it out.
January 9, 2017
I recently receive a counterfeit 100$ bill from the Kroger on scottsville road in Bowling Green KY. I was informed this by my bank. I was also informed that it is Kroger policy to not give their customers back their money if they receive a counterfeit from Kroger. I simply cashed a check. Kroger has my check and I am 100$ poorer. THANKS KROGER. Way to take care of your customers. By the way, I will no longer be a customer. I have received no satisfaction in this matter.
hello Iam roger Watts
I have filled out a application for employment on line for click list at the store on 4407 central ave hot springs ark. I have not heard back from any one on my application I was told to contact corp office.
Thank you for taken the time to reading this.
sincerely Roger Watts
I have just used the pick up and bought my groceries on the Kroger app. Very very very nice, they need to expand this by teaming up with Uber to pick your groceries up. The business would explode at the pick up site. If you are sick, handicapped, don’t have the time, car broke down. I hope someone from corporate reads this. A win win win
Kroger – Dorothy Lane Kettering, OH for reference, most likely occurs all over. As most people do, I often purchase items simply because they are on sale (with the Kroger card). I have found in three recent trips that items marked as on sale do not ring up accordingly. It is creating a major trust issue and I hate having to constantly check my receipt to make sure Kroger did what Kroger was supposed to do. I work in a high volume fast pace environment so I understand how many things can happen, and I dismissed the first mistake. I caught the second at the register and the third just put me in a bad mood when I got home. As a customer, you need a countermeasure to avoid this situation before I think Kroger is trying to purposely overcharge hoping that a fraction of the population doesn’t notice or return for the difference. If that’s your model, ok. If not, that’s what is happening.
i was at Smith’s Grocery store at Sunset and Mountain Vista on Dec 7, 2016. There were some workers from Advantage Solutions. A elderly man was in a motorized scooter in the store, he was on a aisle and a worker from Advantage Solutions was in the same aisle. The man tried to get by this female worker and she would not let him pass, when he tried she gave him this nasty look, and finally got out of his way. She was being RUDE towards this Kroger Customer. Her actions were uncalled for. I got a manager and was told her name was Marnie Thomas. As i was done shopping i walked passed an area where they were smoking and overheard her saying that Nigger was going to get me in trouble because I did not move for him. this is UNCALLED for, and demands ACTIONS taking against this individual. I do not care who you are, she is in your store working and a Kroger Customer get treated like this, and then her words she said are uncalled for. She may not work for Kroger, but she is in your store and should act accordingly.
To:
David Dillon – Chairman of the Board
W. Rodney McMullen – CEO
Michael Ellis – President and COO
I hereby inform you that I will no longer purchase anything from your company.
I have recently learned that you advocate, and contribute to, very liberal political policies with which I am in complete disagreement.
Paul Libke – Bye Bye. Go shop and Hobby Lobby.
What an idiot response to a customer. I hope you are Not part of the corporate staff, so if you are Not; MIND your own business.
Reference to the store located in Elizabethtown, KY near Town Mall on 31W. I wish there was a way to post a picture regarding the smoking area by the store entrance. This is area is utilized by employees and disgusting to say the least. The area is nasty and with disregarded cigarette butts on the ground. No one should have to smell the disgusting smoke while walking to the entrance. The store manager should designate a smoking area for the employees in the rear of the building. It is a terrible message too consumers.
I been shopping at Kroger over 20 yrs But lately everytime i get groceries I get a harassement no matter where i go in the store,he even disrespectful he even hollower down the aisle get my attention right front all the consumers I just it ignore him If nothing dont get done that means he can get by with it and yes i knw who he is
I have searched for an email address that would hopefully be forwarded to the proper person in regards to a wonderful employee that works at Kroger’s. I am not a fan of the store itself, but every time I go into this location, Reggie is professional. He always ceases his conversations with other employees when he sees customers approaching. He maintains professionalism at all times and in various ways. Such as, he has never flirted with me.
I purchased a $100 gift card with the expectation the online coupon for 20% off would be honored. I called the number for online issues and spoke with Crystal on Tuesday where I was insured instructions for receiving the $20 your company owes me would be sent via email within 48 hours. It’s now Friday and I have no email or $20. If I do not receive the money that’s owed, I will contact Corporate, file a complaint with the BBB and take the $10,000+ I spend annually at your store to a competitor. This is not the first time I’ve spend my time attempting to rectify a mistake on your part. Honor this coupon.
You people are all so stupid. This is NOT Kroger’s website!
Hello Sir / Mam,
We are ‘TWO BROTHERS HOLDING LTD ’’ and I take this grand opportunity to introduce ourselves, Established since 1995 we are specialized as “Manufacturer & Exporter” of Stainless Steel Tabletop & Household, Décor, Gift and Bar Hub products in astonishing designs keeping prior to Quality Standards.
We are ‘TWO BROTHERS HOLDING LTD ’’ and I take this grand opportunity to introduce ourselves, Established since 1995 we are specialized as “Manufacturer & Exporter” of Stainless Steel Tabletop & Household, Décor, Gift and Bar Hub products in astonishing designs keeping prior to Quality Standards.
With Best Regards
NEETU
I have been shopping at Kroger and got my points up to 710 which is .70 cents off of the fuel points. On my receipt it shows expired 12/31/2016 on fuel points. I even have a screen shot from the app showing our rewards were at 420 points .40 cents off expiring 12/31/2016. I go to fill up my car al my points are gone. Who can I contact about this. That is $700 dollars spent at Kroger and my .70 cents was erased. I am not happy about this. Please have someone contact me as I fill in my email address to post here. Texas.
This isn’t the official Kroger site. You need to contact them directly.
Dude these comments are from old people. It’s a miracle that they figured out how to even get to this page. Which, by the way, was by typing “Kroger headquarters.com” in the address bar. So just let them have their moment of glory. They don’t have to know that they’re pouring their hearts out about their Kroger woes to an unmoderated comment board that has no affiliation to Kroger. Just let it be man.
kroger in dublin on sawmill road in columbus,ohio has a person named Mike working in a aisles in a wine dept.not helpful,lazy,please have him working stoke room and at a nigth time away from customers.
kroger market place in dublin on sawmill road has the worst person named MIKE that works in the aisle in a wine dept.just plain rude,never wants to help,you should have him working at nigth and in the stock room away from people,just today i had asked him about wine that was set aside in a shopping card and he had told me that he does not know what they will do with it.is not he the very person working there,he did not even looked what i was talking about. i love kroger stores, everybody is very friendly and helpful,people like Mike give all the bad name.
Today I went to your store in Irvine, Ca. at 6300 Irvine Blvd. It was around 4pm. The lines were the longest I have ever seen. My checker said they were short checkers. Not only that but they are charging for paper and plastic bags which made the lines go slower. So you really make that much more $ selling us bags? Shame on you!
Very disappointed in your Lebanon, Ohio store. Constantly doing resets making it hard for anyone to find the product they wish to purchase. Most of your employees in this store are either rude, don’t know the products, or hide so they don’t have to deal with customers.
The produce is either too ripe and have gnats flying around it or so under ripened that a rock is softer. You promote sugary products and exclude the diabetics in the community.
I have taken to driving to Fairfield to Jungle Jim’s to get produce worth eating.
The Richland, MS 39218 Deli is the WORST. The Kroger employees are so lazy. The customer is completely ignored. I tried to make a complaint to the manager and was told by the cashier “don’t worry we are ignored also”.
I don’t like the new Dillons credit card with USbank. I have tried to pay it on line for two months and have been unable to make a payment. I have called USbank and the are not helpful. Their automated system is not user friendly. I would like to pay my balance and cancel my Dillons credit card.
Yes there a girl at the starlite location in owensboro ky that takes all kinds of pills and throwing cigarette at people when they ask for them and very rude her name is rochelle smith. But she the manager favorite pet so nothing has been done. There has so many people complaining on them and nothing has gotten done in 6 mths … she never has tonwork to midnights are hardly ever nights.
EVERYONE WATCH YOUR RECEIPTS FOR CORRECT PRICES!!! My wife and I just went to the Kroger Store in Covington, GA. on GA Hwy 20 and our entire scanned order was incorrect because the cashier was too busy talking on a headset with microphone attached to her head while scanning. These devices are usually high frequency and may have canceled out the scan on my wife’s Kroger card. The ENTIRE ORDER HAD TO BE RESCANNED TO CANCEL IT AND THEN RESCANNED WITH THE KROGER CARD!!!1 HOUR 30 MINUTES!! Oh then we checked the register tape and the price for Oscar Meyer Carving Board Turkey was entered incorrectly from the counter tag which read 2/$6.00 and rang up $4.69 for the one I was going to purchase. NOT ON THIS RIDICULOUS STORE.
My name is Barbara Sisson and I have worked for Kroger for 31 years. I had to take a personal leave of absence in early May. My husband also works for Kroger and has for 30 years. We have always enjoyed our jobs and made many friends over thr years. My poiny is I was out for 4 months before I was able to get any money from the union I know this has nothing to do with you during that time our frig went out, our water heater went out. our heating and air went out, my husband had emergency surgery, hah to go back to the hospital 3 times, mother in law had a major stroke. I wish to thank akroger for all thr concern and help! Not even a damn care was sent or a penny to help out. Thank you
I’m disappointed in the way Kroger has been dealing with two different incidents in the news lately. Both were instances where a cashier refused to wait on someone who was either a police officer or had a ‘police lives matter’ t-shirt on. The first was in Alexandria, LA and the second was in Spring TX. What I fail to understand was that in the Alexandria instance a manager was contacted immediately and witnessed the employee again refusing to serve someone just because they were a police officer. (I believe the cashier had a nametag reading AJ). But instead of the manager firing the employee immediately they harassed the officer because the officer threatened to contact corporate about it. Corporate finally gets involved about a week later with some vague “We’re taking steps to ensure this doesn’t happen again.” Which is a bull**** copout. bet you ran that press release by your lawyer to make sure it was vague enough. Don’t give us some crappy ‘privacy’ excuse. I don’t want to know who the employee is or who the manager is. I just want to know they were punished (either written up, demoted, fired…what?)
Thank you. I am so sick of people who refuse to serve our officers. No more Kroger. She should be fired. She has trouble with the police? What exactly does that mean? She should have graciously waited on her as anyone else. If Kroger has an emergency and needs to call the police – please don’t bother. That would be an insult to expect them to show up. This girl needs to go.
The incident in Alexandria La. Was so inappropriate, and un American. I just felt compelled to let y’all know I’m glad now your worthless company is out of San Antonio, because after what I just saw on Facebook is disgusting, and when y’all get robbed, I hope y’all will have the resources to protect your employees, cause I don’t think the police department should give two shakes of a rats ass about the crime being committed after the management’s response and the dumbass cashier’s BULLSHIT. In which the both of them should be FIRED and reported on their employment file. So very disappointing as an American company! I will be looking out for your response, just to see how committed y’all are. Will be watching like a HAWK ! ! Apparently y’all don’t care, p.c. is bullshit and you know it, otherwise you would be completely “OU OF BUSINESS”
Kroger Employee Refuses Service To Cop, Then The Company’s Response Was Awful
Alexandria, Louisiana – An employee at the Alexandria Kroger store refused to serve a police officer because they were a cop, and the company’s response has been less than stellar.
Pineville Police Department Pfc. Sabrina Farace advised us that she was wearing a police shirt when she was grocery shopping with her daughter at the Alexandria Kroger store. The checkout clerk saw her shirt, asked her if she was police officer, and then refused to check her out.
This is now come to the attention of the shoppers in Michigan. A response from corporate is called for don’t you think?
to krogers managment
YOUR CASHIERS AND MANAGERS REFUSE TO SERVE POLICE OFFICERS. I WOULD NEVER SHOP IN A STORE LIKE THAT. SO A BOYCOTT IS ON FOR YOUR STORES AND ALL OF YOUR AFFILIATES. DISGUSTED WITH YOUR STORES MENTALITY. YOU BETTER HOPE NONE OF YOUR STORES NEED THE POLICE IN A HURRY.
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I was a meat cutter for 5 years. So I know what I’m talking about. I was in your Kendallville store and bought some ground chuck that was on sale. I took it right home and refridgerated it, and by evening it was brown, gross looking. I wouldn’t dare eat that. What evidently happened was they were grinding old meat with new meat to sell it quick. This is an old trick to get rid of old, outdated meat. Only shady butchers and bad businesses do this. So disgusting. I am seriously considering not shopping Kroger anymore, and taking my business back to walmart. This is unexceptable!
I my name is David l I work at one of your Kroger store we git called up front to bag if we don’t git the stuff on the shelf the cammder will go some where also to shop.
Extremely POOR CUSTOMER service at your Cookeville, Tennessee store. Did not take my Catalina Coupon that were manufacturers coupon. I will start shopping at walmarts super centers . After being a 23 year customer at Kroger I am very mad at your store & the rude way in which I was treated—-Walmart takes ALL coupons !!!!
I just want to say I applied for a job online never was contacted so I contacted the store which therefore manager contacted whim ever to call me for phone interview then sat up store interview. . Not once during the interview at the store was i explained to the position which I was being interviewed for nor the shift or pay. All that was asked of me was those silly assessment questions that are online and also integrated why I couldn’t work on Sundays which I explained was religion( I go to church) and she even asked if I go both morning and night .I’m like SERIOUSLY! Anyway before that not having anything explained about position ect she had no intention considering me.so I was a little upset that my time was even waisted..sorry I even called to ask about my application and only reason I had is because I kept receiving emails about them hiring after I already applied
Kroger in Shelbyville Ky marketplace. First off I have over 100 members that I recommend to go to this store. I teach others and help the community by learning to save money by using coupons and buying products that are on sale. I have called several times regarding this store and how they treat customers who have coupons for products they are buying. They are not consistent with there policy and over and over they continue to make my members with coupons a hassle. Here is what a member stated today 8-30-16 Shelbyville ky Kroger store “Ok, FYI: I went to Kroger today & had a rough time! The cashier wasn’t rude, but was tired & ready to go home. Evidently they are changing their coupon policy. First thing she tells me as soon as she sees my coupons is that even if you divide your purchase into separate transactions, you can only use 4 like coupons per day. She had to call the manager a couple of times. The first was concerning overage. They didn’t want me to use a coupon that would create overage. The manager was nice, but I asked the cashier about getting a copy of the coupon policy. She said go to the service desk. I did. They told me they didn’t have a copy & even if they did they wouldn’t be allowed to give it to me. She thought it was ridiculous, too. How are we supposed to know the policy if they won’t give us a copy and all stores are different? I literally only get the Courier & local paper. It’s not like I have so many multiples! On a positive note, I was finally able to get my Bic razors, Oxi Clean & Irish Spring!” I know how she feels and if this stuff continues I will have to recommend another KROGERS. They really need not to make it a hassle. People ask what the coupon policy is and it’s not even close to what you advertise online. They make up as they go and pick and choose who they hassle or not. Tell me what you need to make this stop and yes I have proof. I have been thinking about for sometime maybe call the news and get all 100 or more members involved to speak up on how people who want to save get treated. I tell all my members to respect the staff and cashiers. Please help us in this matter.
I have loved the University Kroger…I am o.k. with scouts out front or asking to donate when checking out but I do draw the line at linen salespeople in the Yogurt as I found yesterday…We call these types that jump out on you “mall terriorists” and usually see them around Christmas. This young guy did everything but put a pillow case over my head to try to get my attention ..I told him I was not interested and he said something demeaning like “come on this won’t hurt you to look at this”….I tried going to the customer service area to complain only to find one guy busy with two girls. I really think someone who wants to buy linens and groceries at the same time will likely go to Target or Walmart…This is my fault for shopping on Sunday, I guess, it was emergency…
Why is it taking so long for moderation?
Because this isn’t Krogers website. In fact this website is not affiliated with Kroger in any way. This is a site that has information about different companies headquarters like the address, phone number, etc. No one from Kroger is even reading this or has any way to know that you have posted it.
I VISITED YOUR CLEVELAND MS STORE TO BUY DINNER AND ONE OF YOUR EMPLOYEES HER NAME WAS LASONDRA WORKS IN THE DELI SHE WAS VERY VERY RUDE TO ME SHE ACT AS IF SHE DIDN’T WANT TO TAKE MY ORDER SO I ASKED FOR ANOTHER LADY TO TAKE MY ORDER I FEEL IF YOU DON’T LIKE TO BE COURTESY OR POLITE THAN CUSTOMER SERVICE IS NOT FOR YOU .
I VISITED YOUR CLEVELAND MS STORE TO BUY DINNER AND ONE OF YOUR EMPLOYEES HEE NAME WAS LASONDRA WORKS IN THE DELI SHE WAS VERY VERY RUDE TO ME SHE ACT AS IF SHE DIDN’T WANT TO TAKE MY ORDER SO I ASKED FOR ANOTHER LADY TO TAKE MY ORDER I FEEL IF YOU DON’T LIKE TO BE COURTESY OR POLITE THAN CUSTOMER SERVICE IS NOT FOR YOU .
Hello? Does anyone at Kroger even care?
The KROGER Pharmacy has an employee that treated my mother very poorly and denied her medication because she didn’t speak her name out loud my mother presented her driver’s license instead due to all the fraudulent activities that have taken place as far as identity theft is concerned. This is Kroger in Toledo Ohio 1435 Reynolds Rd. The employee’s name was J.D. this is all that I know and this has happened to my mom by this same person before! Now I don’t want to have to go to litigation about my mother so I suggest you do something about this particular employee. These are elderly persons that should not be treated in this manner! Thank you for your time.
I got a coupon from Facebook from Kroger it said $60 off any $70! Purchase. So I went to Kroger and they told me it was fake! I am calling headquarters tomorrow.
And you actually believed this said coupon was from Kroger’s? “$60 off any $70 purchase”????
Am a Kenyan, currently living in Kenya. Am a student persuing bachelor of pharmacy.Am unable to complete my studies due to poor background. I would like to seek employment from the company even if it is online data entry..I would appreciate if my request is accepted
You go to human resources online
We shop Kroger in Barboursville WV, I don’t know if you’ve changed your bottlers for your water, but the last 2 cases we’ve bought, the little ring seal at the cap is so ragged and sharp you cut yourself opening the bottle. This is making us want to switch brands. Been buying it for years, and I need these to have water where I work. I am not kidding my index finger is all cut up. Please address this with your supplier!!
You reported it online to the FDA food and drugs administration under recalls
I want to start a support program for employees that didn’t know their parents.I enjoy shopping at Krogers.Brittany,Taylor,Charity and Will are my favorite employees.They also have a excellent 1877 call department.Thank you.
That would be amazing.
I need to contact corporate for an incident involving one of your stores. My daughter left a class ring in the bathroom at kroger in washington courthouse ohio. They told me it was turned in and they had the ring. After a visit to the store and various phone calls they informed me they had wrapped the ring in a paper towel and an employee threw it away. This is ridiculous the ring was over 300.00 I want something done or I will make sure everyone knows.
I also need to contact someone about receiving only $899 when having a check cashed for $1000! All cash given was in crisp $100 dollar bills and crisp $10 dollar bills! The employee that wouldn’t fess up could not add up a money order for $249. and $3 dollars out for cashing the check and my mistake after he even only came up with $900 I had to run to bathroom due to standing in line. While relieving myself I counted and yes there was only $900 in total but after counting drawer they refuse to give me my $100 and actually $1 dollars from money order for $249 extra $1 dollar! They think I should just take being shorted $100 due to having bladder problem and employee so frustrated unable to count money order and $3 charge from only crisp $100 and $10 dollar bills and I only receive first names from 2 men support to be supervisors that just brush me off so where is human relations I only want what is mine! Susan Whalen
Just like to say hope you guys are having a fantastic day and keep up the good work thank you for all you do .
I want to give a compliment to Norma Bryant who works at the Kroger in Martinsville, Va. She works in the deli/bakery and she is an awesome cake decorator. She has did many cakes for my family and they are great. She is always nice and smiling and treats everyone like a friend. The customers refer to her as “the nice one” because some of the other employees in the deli/bakery are not so friendly but Norma is always a shining star!
My name is Deborah Elmore and I am a casher at the Ivymont store on Midlothian Tnpk, store #523. There seems to be a severe lack of communication between floor supervisors and management. I am on disability and have explained this several times to several managers, but no one seems to care. Even brought a note in from my doctor. I feel like I’m talking Chinese to these people. What is their prolem there? I’m really getting rather annoyed at the lack of communication, yet I get calls about taking store surveys? Someone should get with the program in this store. There are other disabled people working here also. I’m not looking for special treatment, but I must adhere to my doctors rules regarding work. Yes, I spoke to my direct manager, gave him the note and he seemed to understand what was required. I am getting rather annoyed at being ignored. Please tell someone to get with it in this store!!
The New Baltimore -Chesterfield store has the most unprofessional employees! EVER. THE CASHIER USED VULGAR LANGUAGE & BECAME HOSTILE! THE PREGNANT MANAGER OR CUSTOMER SERVICE EMPLOYEE LIED BY FABRICATING A STORY TO TRY & COVER THE CASHIERS VULGAR LANGUAGE & HOSTILE BEHAVIOR!
The cashier also belittled the manager Little John, stating he was new and doesn’t know what he’s talking about when it came to store policy has procedure. I was shocked that management allowed their employee to harass their consumer as well as belittle upper management.
Great job on your managementbteam! What cashier starts freaking out & throwing abusive slurs to their consumer over a coupon! A cracker coupon! Don’t you think perhaps management should have the employee take a deep breath and excused herself. As that is certainly understandable Behavior! But then again what kind of person fabricates a story to try to justify her cashiers disgusting behavior. I simply just took a deep breath and walked out
Unstable behavior*
Jonesboro Union city GA
I went with my wife to check out counter and the cashier refused to take us, went to the other counter, put my shopping on belt cashier said you have to go to self check out, it was very disrespectful, I called the manager of store and he look like least concerned, lost my business forever, if again you guys use the work easy and quick check out I will
take you to court.
Ask my eddie bossman, it was raining cold, homeless living without power & sewer, told him not superman, maybe batman…
Get this I had 6-10 palettes to unload on top…. So what exactly is VISHA’s job description? Salmonella going to health dept, WATCH! I know where its at………..
FIRE FLETCHER me don’t rat, back for more…..
LUIS he has his so far up, punk ant a MAN if he can’t say it to my FACE!!! How yah like AIRING out them banana’s? 90 boxes 75lbs each HOLIDAYS, u punks messed UP!
Royally
PEACE, fk loosers
Salmanella, and other 3 bacteria 322 store Fletcher, bonus punk
u ant fired his ax yet, killing people
my family my people, all in the name of profits! Why I quit! LAZY loud mouth mofo, alls he does is get his bonus, had a major gnat problem! What did he do, 5 minutes?
ran produce all to myself, elmer check cashier, sarah smoking cigs out back door & cashier check, visha bitch bitch bitch, kevin salad wall never ever approved by customers, prestun punk woose, nevermind backstabber, wendy left me with 8000 gallons of milk to move honey, u ran, secretary I shouldn’t have to ask for 4 shirts, used one b, 10 indians front red shirt lazy as fks. Steve do this, steve do that, did u pay me hell no below 9 dollar hour slave labor. Merissa miss u honey! Call me! oh that’s right KROGER made u scared. FLETCHER salmenella mofo FIRED! You wont ever get a JOB in the grocery business when I get thru FOREVER! Better get ready for unemployment!
Your store at 2525 I 20 in Grand Prairie, Texas change me full price for the eggs that were on buy 4, $1,7+. I live 20 + miles from the store. I purchased the eggs around noon. I asked how many customers do you think you charge this price. I am really disappointed with this matter.
Please, please STOP stocking the store with off brand never heard of food products . Who wants to eat food from some company NOBODY has ever heard of ? I want brand names back, like Joan of Ark, Wylers beef cubes sooooooooo sick of Kroger junk brands and those off the wall companies . To top it off your food prices are sky high whats up with that ? Oh never mind I know its called GREED ! Michigan Kroger store .
I am a truck driver delivering to your Warehouse R Distributing Center and Woodlawn Ohio shipping and receiving office people are very rude act like they could care less if I get it or get done or finished or anything
Store 322 Red Bluff & Spencer, Pasadena Texas
cont
Here’s how my final work write up day went before i quit. My Manager showed me 10 hour old print outs of what select sections where empty, no pictures of the whole department. He had no photo’s of the whole department when I left at 9:04 pm at night. The last thing I did was stock the banana’s with 5 boxes in front of my closing manager, and said I needed to get them done before I left(they agreed). I have to sometimes stock the banana shelf 3 times within a shift on busy nights. Pictures 10 hours later showed the banana’s empty? So I get off at 9pm, the store is open for 3 hours, guess some people bought them obviously all up. He shows me pictures of half a section empty of green’s, no prepared greens where in the backroom in the water tubs, like most usually found when I came into work. No lettuce or celery. So I did almost 5 carts of product with the closing manager present that night, had no help, had to help sack groceries, of course the head cashier’s where asking me up front after 8pm to come help them up front, and the night manager agreed that I had my hands full. Had 3 carts of cardboard that I had no time to compact because the day crew left their trash on me to do. Had 3 carts of trash to do, 4 boxes of produce to be red bagged to do. The department needed sanitized & no time to do it. I cleared 5 palette’s in the backroom, no pictures of the palette’s cleared & taken empty back to trucks. So I had one most important decision to do before I left & the night manager agreed empty the old produce trash, why because they have a gnat problem, customers constantly complaining. Missing plastic gasket for the floor bleacher, so it leaks all over the place including clothes. I know some secrets & the health department will hear about them. Sarah is leaving to another store as a assistant dept manager, elmer is always checking out groceries, and I quit. That means that department is short handed 3 or actually 4 people, because Kevin only does what he wants the salad wall. 8.25 a hour good luck! No spare shirt, can u imagine the shirt condition I put that poor thing thru after 4 months as to why it went in the trash? I asked for a spare shirt 2 weeks before! So I have some nights I have a closing manager call me out in the parking lot to do carts, when there are two sackers & a utility worker being paid to do it, and they call me repeatedly out of my produce department to help? lol
page 4 or 5 soon
Store 322 6767 Spencer Hwy, Pasadena, Texas
Alot of fruits & vegetables that are perfectly edible that isnt being red bagged & is being thrown away. The sinks are repeatedly being found with veggies sitting in them, & not replaced in the cooler. If I leave veggies in the sink I get griped at. Repeatedly finding boxes, crates of veggies on the floor before I come in. RPC’s of veggies scattered thruout the cooler especially on truck days spread all out everywhere in the cooler. Banana’s are repeatedly waiting since 5am in the morning till I close and have time to aired them out 8:30pm at night. Finding that when I come in the floor has not been stocked the temp log’s have not been filled out thru out the day since I had prior the night before stocked the floor. Boxes of fruits and veggies are not being dated when unloading off the palettes. I’ve told front end head cashiers I need time to load carts before they are to call me to the front, so that I can continue when I have left off instead of getting disorientated, it ruins the flow of the floor getting stocked. I’ve been instructed by my union representative to keep a log for when I leave the produce department to stock at the front & when I return to the department. I’ve told the head cashiers that I have no problem helping them but from 8pm to 9pm my close time, two sackers & one utility worker(they are scheduled 10pm to 11pm shifts) should be plenty enough to maintain the front area so that I may get some work done & get the cleaning done before 9pm so that I will not get any over scheduled time especially when I have to air out greater then 34 boxes of banana’s, compact the cardboard, seperate plastic from the cardboard, and throw the department trash away(sometimes hunting for a key)and most of all, since I don’t have any help. We had nights where they would call both people from produce during close shifts to be up front, bakery nor deli does such. How can you sell produce if there are empty slots? When I am stocking the floor it is really the only time that I have time to check for bad product sitting on the floor, that has been missed from the day shifts. Gnats hovering around bags & bags of onions stack in the front table, with no bad onion in sight. Gnats love papayas, tomatoes, cantaloupe, all fruits. Somehow water is getting from the sink into the potatoes & onions bags, I’ve repeatedly found ruined product usually once a week or 2 weeks. Prices weekly I find 4 prices missing, price holders broken, prices completely wrong. Repeatly come in the produce that has been red bagged is still sitting in the back room waiting to be placed in the front area, if it goes bad before its sold its a total loss to the department & store. Let’s see I’ve worked with elmer, sarah, luis(more) probably a week total to two since I’ve worked in produce & I have closed almost 80-90% of my shifts alone, that should say something why I get upset when I’m treated unfairly & being ganged up on, guess it maybe time to bring my resume out to prove my point once & for all. This is my first report of many more to come, this one written in one night.
cont
Here’s how my mothersday weekend started & ended. Thursday, Friday, Saturday I closed and stocked the floor, 20 shelves of product was empty the following day before I came in. Sunday had 2 hours to stock the floor, and was sacking groceries for the whole night, was asked to work over to close the flower tent in the parking lot because a associate had injured her back. Had 10 mins to clean up that night only. Every day I come in most of the time the day shift leave’s there cardboard & trash for me to empty on top of the cardboard & trash that I produce. Most of the time on truck days the bananas are waiting for me from 5am till close 830pm for me to air them out up 34 boxes a truck day alone. Repeatedly I find veggies in the sink from the prior shift & have been threatened to be written up if I leave veggies in the sink 4hrs for the morning shift to finish preparing them, because when I come in there are no prepared wet wall veggies repeatedly, so that means I have to find time to prepare them on top of all the things I have to do within a 6hr shift. I’m costantly called up to sack groceries, and usually if there is suppose to be a associate closing with me out of a miracle they are up there checking groceries out, or they where called in early to check out groceries & not do any produce work. I come in repeatedly I have a large list of things to complete, but was told at my last write up that the produce department was to be full & clean of old product to make the customers happy. What do these people do for 8 hours exactly, that I am required to do twice as much within a 6 hour time span, with no help? I come in & the day shift has product that needs red bagged, and told I need to find time to red bag it to place on the floor, the way I have been doing it when I am culling I immediately red bag as I am taking the product off the floor, why can’t they? Repeatedly I have to hunt for water bottles, clip boards, red bags, a knife, because they are not placed within there proper locations.
Every person that is in Kroger’s that has asked for help, I usually try to do my best to help, if time permits to give them help, does anyone help me? Alls I get from my Chiefs is threats of write ups, the saying goes to many chiefs & not enough indians is the problem. Seriously corporate needs to look at the video camera footage & see who really does most of the work for the produce department, and see who is always walking out of the department on breaks all the time, check the back recieving camera who’s going out the back door on breaks while your at it. I’m talking since I’ve been working there since Jan 21, of this year. The footage will prove that I spend more time then any other employee within my department within my department. Another case in point when is Manager Fletcher going to higher more front-end help so that the produce & dairy department people can get there job done, instead of baby sitting the front?
pg 3-4 coming soon
I will not shop krogers anymore, Our vets are not allowed to be outside there store anymore,I have been a long time customer you just lost 5 family members that are vets. my husband served over 26 years. I hope all vets find some where else to shop. just like the target stores.what is with you people, but you let all the others be there, maby they can protect you, and keep you and your family safe and pray they do not get killed or injured. protecting you.
I was shocked ` no ‘appalled’ today to see that Kroger stores are now selling “American Flag” lounge chairs (MADE IN CHINA). As an 87 year old Navy Veteran. I resent this disgrace! ~Would you sit on a real American flag draped over your couch in your living room?
Hi Kroger President and Vice President I sent you a message on Instagram.
Can you send a message back on Instagram please?
You send email to the CEO..google kroger CEO email 2017
Hello whom ever this may concern,
My name is Stefine James, a very loyal Kroger customer, until now. I recently purchased a bag of Kroger brand “Smokehouse Teriyaki Jerky” and I gave it to my 4 year old daughter, only to realize after her complaining that it was MOLD COVERED and smelled like rotting, decaying, spoiled food. I literally cannot believe I got something like this from my local Kroger shelf. I can only hope and pray that my child doesn’t get very ill following this unbelievable episode. I am very very pissed, very unhappy as a customer and if you can’t understand my frustration, you are not human. I am going to upload along with this email some pictures of the package I opened. I could only take a few before discarding because it smelled so Awful. I made this Purchase 04/14/16 @ 07:18pm 722 13 94 049. And based on the packaging this item was BEST BY 04/25/17 EST. So please explain to me why my daughter would be eating something rotten if it should be good another year. I am so upset right now I could just literally lose my mind. How does such a big corporation allow a mistake like this. I have contacted 10101 Landing Way Kroger and notified them of my finding to prevent this happening to someone else’s child The lady on the phone offered to replace it but by this time I had already gotten rid of the package. I am very very upset and I hope you guys to something to resolve this issue. I may never shop at Kroger again and I spend probably $500 twice a month at your store. Im furious!!! FIX THIS CRAP
Hello, My name is David I filled a applacation and there isn’t a third step to the applacation when you’re able can you please reply back to me. Thank you!
I have been a loyal shopper to Kroger for over 15 years. Sure, problems do come up. However, the employees and management have always listened attentively and corrected any situations that we had. Sorry about the problems elsewhere, however, the Kroger stores in Knoxville TN have always been great. Nothing but nice things to say about them, and enjoy spreading the good word about their “Fuel Bucks” program. I travel a lot for my job and enjoy the Fuel Bucks discounts every month. Kroger is a great store with good prices. The Kroger Family of Employees is a good one. Hope you are around for a long, long time.
A very satisfied customer!
Kudos to great customer service in your floral dept. at the Newport Ky Store. I would like to take a minute to tell you how impressed I was with the courtesy and care that I received by Lindsay and Nancy on Veteran’s Day. Customer service seems to be a thing of the past these days, but you and your upper management should be very proud to know what great assets you have with having the two of them as your employees. I walked out of there with beautiful arrangements that Lindsay and Nancy helped to put together for me at the last minute. I hope that Kroger’s has some sort of employee recognition program that you can reward these two ladies that went above and beyond to satisfy the customer. I believe they genuinely enjoyed helping me, because the genuinely enjoy what they do. Thanks again!
i was just informed that the krogers on grosebeck and metro has closed do you know what is going there i have a friend that is just shocked about this . the krogers that is being built at thirteen and little mack won’t be opened till 2916. why was’nt this in the papers about the closing . there are seniors that shop there . i shop at the krogers on 9 mile and on jefferson and marter in st clair shores . we would like to know what is going to go there.
I also want to lodge a complaint about the sore at 16 mile & Groesbeck in Clinton Twp MI closing. This store is ALWAYS busy and the parking lot AlWAYS full. How could you decide to close a store that was supported by the business of the Fox Chase Condos (496 units– I know because I have lived in this condo complex for 19 yrs), Charter Oaks Co Ops, Peachtree Apartments, Rudgate Mobile Home Community, and, Farmbrook Manor Apartments…as well as all of the residential homes in the community, all of which are in walking distance to this store? Where are all of these poor people going to shop who waljedt to this store previously? You did our community a great disservice by closing this store. It’s very sad that no one cares about our local community’s shopping needs. We didn’t even find out about this until 3 weeks before the stores closing date, and that was via our local community newsletter.. Not the store. The store put up tiny signs 2 weeks prior to closing. Shame on you. I can shop at Meijer…no problem…but what about all of the elderly folks around me that do not drive? How sad!!!!!!
Hi Kroger Headquarters were remodeling the Hoover Rd Kroger in Grove city Ohio 43123 and get automatic hand dryers and touchless sink with hot water and make it into a market place and have live lobsters back and hire the construction workers to do it? call me or leave me messages?
I shop at the Sterling Hts Kroger. The manager Ed was very helpful and his concern was genuine. I have Celiac and I have to be Gluten Free. Ed asked me some questions about Celiac so he could try to better stock some items that are GF. I love this store cause they care!
I called the Forest Park Oh pharmacy yesterday afternoon asked when their drive up window closed. Was told 5pm. I was minutes away and it was 4:45. I said I am on my way and need to pick up my prescription. I got their closed sign on the window. I called them on my cell phone and said I was outside she said they just closed. I said it is 6 mins til 5. She said just a min and came back and said it was broken and I would have to come in. I said ok I will park and come in. FYI I have bad knees so it was painful for me to do this. I got into the store and she had pulled down the gates and there was no one to be seen. This was blood pressure medication and I had not taken any that day. I again picked up my phone got their recording and left them a not so friendly message. This morning I transferred that and all future prescriptions to Walgreens. You are a disgrace and the person that did this should be fired.
Well, I’ve just read several nasty comments about Kroger store personnel. My comment is the opposite. I’ve been shopping at the Krogers on Groesbeck in Clinton Twp., MI since it changed from Great Scott. The personnel at the store have been and are presently very courteous and helpful. Over the years I’ve switched from many brand name products to Kroger brands. I’ve just found out this store as well as the one at 13 & Harper are closing. I can’t believe the one I shop at (16 & Groesbeck) doesn’t do well. There’s an extremely large condo complex very near the store, my established neighborhood and others to support this store. I understand a new Krogers is being built several miles from me. I really don’t want to change stores but especially in winter I think I’ll be forced to shop at Meijers or Value Center, two stores, minutes from my home. I’ve spoken to several neighbors and other customers who also find your decision to close this store a horrible one. If Kroger really cared to keep their customers, you could have surveyed existing customers on your decision. J. Dimmer
I have sent a email regarding the Mockingbird location in Dallas Tx.
This is for Mr. Michael Ellis, you need to train your management staff at this location way better than they are if any. I was a loyal customer at many of your locations and as I sat in the eating area the security office that I conversate with from time to time told me he hated to do this but the manager on duty asked him to get me to leave as I stayed i guess too long in the store. If you have time limits as such, please post them where people will be advised. I’m here at Whole Foods on Mckinney Ave in uptown Dallas TX and hope those who read this that it pays to pay more and be treated better.
anyone who wants further info on this I will YELP this and post on Pissed Consumer too.
I recently called your corporate offices and a lady took my complaint and typed it as I spoke. She then told me it would be sent to upper management and I should hear a reply by e-mail or phone soon ! YOU MUST GET A LOT OF COMPLAINTS !!
Two weeks have passed and nothing from anyone !! So here is my solution.
I AM SENDING YOU MY KROGER CARD ! And you can stick it in your ASS !!!
I have shopped at this store for over 25 years. It has turned into a piece of shit.
I will be taking my business to Albertsons or Wally World !!
I will never go to your store again.
By the way the store is 313 E. Pioneer Parkway, Grand Prairie, TX .
It is filthy nasty and never has shelves in order !!
What do you people do when the store is closed ? You certainly don’t restock !
Your management needs a refresher course in how to run a store.
Employees never smile. Store is filthy. Gnats cover the produce .
YOU CAN BET YOUR SWEET ASS I WON’T BE BACK !
GOOD RIDDANCE ………………………………….
I sent the following E-mail to the Customer Service people about a problem at a Pharmacy. The E-mail was as follows: I picked up my mothers prescription drugs at the Kroger Pharmacy in Sidney, Ohio today at around 12:00 pm today. I dealt directly with the Pharmacist. She told me that they had just arrrived, and she would check them in and give them to me. She did and I paid for them and left. Got home and my mother said she was missing one of them. I had not paid for the one I was missing. So I called the Pharmacy (937-498-4116) to see what was what. Got the normal “press this number” recording and talked with a lady and asked to speak with the pharmacist. The lady told me that the Pharmacist was a little busy. I informed the lady I was also busy and needed to know why I did not get all of the medicines. I asked the lady if she was physically at the Sidney Pharmacy location, knowing that you have phone centers that field pharmacy calls. She said yes she was. So again I told her I wanted to speak with the Pharmacist. She told me that she could give me the Pharmacist direct phone line. I asked her if it was her voice mail or if it was a line where the Pharmacist would answer the phone herself and talk with me. She said it was the pharmacist and she would answer it herself and talk with me. The Number (937-497-7411) the lady gave me seemed ok because it is a Sidney, Ohio phone number so I figured it was Ok. I hung up the phone with the lady and dailed the number she gave me. To my surprise it was the same “press this number” recording I had gotten just moments before. So I pressed “0” again to talk to the Pharmacy Staff and you’ll never gues who was on the phone. Was the exact same lady I was just talking with that said this new number was the Pharmacists’ direct line. Boy she sure was surprised when I asked to talk with the Pharmacist and told her I was the same guy that just got off the phone with her a few moments ago and that she had given bad info. I again asked her if she was physically at the Kroger Pharmacy in Sidney, Ohio. She again told me she was and then tried to tell me that the Medicine in question had not arrived yet and would not be there until after 1:00 pm today. I told her she needed to put the Pharmacist on the phone so I could get this matter straighten out. She finally put me thru to the Pharmacist. I told the Pharmacist what had happened and was told that the lady I first talked with was not physically at the Pharmacy in Sidney, Ohio. More than Likely she was from a call center probably in Cincinnat, Ohio. The Pharmacist appologized and ended up giving the Medicine to my Mom for free. I would like for you to fix this problem. Fill free to contact me for any additional info and your solution to this problem about your call center people lying to your loyal customers and smearing the Kroger Brand Name.
This is the reply I got back that fixed the problem:
Dear Ronald,
Thank you for contacting Kroger Customer Connect.
I am sincerely sorry for your negative experience with our Pharmacy Associate at our Kroger store located at 2917 W Alex Bell Rd. We have shared your comments with the Store Management Team so they are aware and can work to correct the issue with this employee.
Going forward, another avenue for you to provide feedback is speaking directly with a manager at the store. It is important to the managers to hear directly from the customer about areas that need improvement as well as our successes.
Your comments are important to us. should you have further questions or concerns. Alternatively, you may reply directly to this email. We would love to hear from you.
Thank you for shopping with us!
Sincerely,
Rosemary
Kroger Customer Connect
The Kroger Family of Stores
The IDIOT who responded did not even get the right store. How can we as Loyal Customers depend on them to do anything right??????
went on my first big mega sale shopping spree these last two weeks.Got some really good deals.Just wondering when the next 5 for 5 will be.I need time to prepare.Thanks
Yesterday afternoon I had the worst experience of my life shopping at the Kroger on 3205 Main Street in Frisco Tx. I am a coupon user and while shopping I was approached by a Kroger manger by the name of Lincoln. Lincoln looked into my cart and said to me, “your aren’t wiping out my shelves are you”? At first I thought he must be joking, since I couldn’t believe that he would even say that serious to a customer while shopping. He continued to speak to me about couponimg and what I can cannot do. I replied and told him that wasn’t doing anything wrong. I walked away to the next grocery aisle, while putting more food into my cart I saw that he was near me. I felt to need to explain to him that I was legitametly using coupons and not trying to scam him or something. He was making me feel like a criminal. He was being so rude and talking down about couponing to me. For the rest of my shopping experience i kept seeing him in the aisles where I was shopping. It was like he was watching to see what I was putting in the cart. Ridiculous!!! I started to feel so uncomfortable that I just decided to buy what was in my cart and go home. But then at the checkout counter there he was again. Hovering over the poor kid trying to ring up my groceries. After all my groceries were rung up he then in my face told the cashier to recheck all my coupons and make sure I didn’t stack them. I felt like he was trying to tell me I couldn’t use my coupons at all! I am well aware of all the coupon rules at Kroger. I don’t need to be embarrassed at the checkout counter. I didn’t even pull out the rest coupons at that point. I just wanted to run out of there as fast as i could. I wasn’t trying to clean out the store. Just shopping for my family of 6 and doing it in the way that saves me money like anyone else would do. I’ve never been treated so poorly grocery shopping in my Life. So disappointing. I will never go back there. He was so unprofessional and he also was treating his employees poorly as well. Maybe he was having a bad day. But this is your job. Separate your personal issues. I hope that this message is read by someone who cares about their business because obviously Lincoln doesn’t. He’s just annoyed with coupon users.
You lost a loyal Kroger costumer. I am very disappointed in Lincoln.
Angi Maker
The Kroger Pharmacy, Kedron Peachtree City, Georgia Store: I went in to have a “controlled substance” prescription filled. Lisa, the pharmacist, gave me a 15-minute dissertation on how the DEA issues protocol of pharmacology allotment to her pharmacy based on her customer’s needs and since I did not use one particular pharmacy according to HER computer profile, I was basically a bad person (in so many words.) Since my prescription was written by a different doctor from the one from last month, I also was basically rendered and judged by LISA a doctor shopper. Oh, also since I had another “controlled substance” filled at a CVS last week, which was a cough syrup, that essentially synched my judgement by this Lisa, who took it upon herself to fill my prescription this one time, but no more in the future.
Everything we do now in this day and time is computerized, and there is not one thing that anyone does is private any more. This is not the 1940’s Nazi Germany Communist Central.
By the way LISA and KROGER pharmacy, I will never dart your door or will any of my extensive family or friends again. They are all outraged by the way I was treated going to your facility because Rite Aid in Tyrone (Tom and Min) was out of my meds and since I was sick, I did not stay in the cooped-up office to cough on everyone to wait on meds there. (Rite Aid is my pharmacy of choice by the way and the people there are nice. They do not give lectures, they are not rude, and they do not slam people in front of 6 other customers to deal with private matters.)
LISA – YOU ARE UNPROFESSIONAL AND GIVE THE PHARMACY A REALLY HORRIFIC NAME. QUIT BEFORE YOU LOSE KROGER ANY ADDITIONAL PROFITS
Nazis are fascist not communist. They are the exact opposite of communists. Communists and nazis hate each other and that was a big reason why WWII started. Nazis are right wing ultra conservative. Communists are left wing ultra liberal. I just wanted you to know for next time.
The Kroger Pharmacy, Winston Ave. location, has the worst women pharmacist ever. Rude and bossy. Acts as if she is a dr. and when you ask her why she is so rude, she hits the roof with her mouth. Just transferred all of our RX’s out of there.
let the muslims wear their head dresses in your stores while they work and you will lose a lot of business……mine is gone….I and my family have shopped there my entire life.no longer.
If they wear a baseball cap is that okay? How about one of those big foam cowboy hats? What if a white employee wore a scarf around her head bc she was having a bad hair day? Would that lose your business too? My bet is that you’re not really concerned with the head apparel of Kroger employees. I bet you just hate Muslims regardless of what they wear on their heads.
I have been going to Kroger by CV off of Brambleton Ave. For years. Never again.. The manger. Can’t control her employees. Her and assistance manger areare hard to find. When I need to talk to them about cheese or the employees playing around. Front and even in the back area. The one with red hair is a joke to Kroger company No body were’s there uniform. Even the manger and assistance manger walks right me and doesn’t say a word.
..
The Management Team At Your 2100 Whipp Road Kettering,Oh Are Very Rude,Cocky & Have No Idea What Customer Service Or Respect Is.I Often Shop There Bc Its Convient.I Notice That They Treat There Workers Unethical & There Department Heads Are NEVER In There Destinated Area (Department) But Else Where. EX: I Waited 20 mins For A Jeanette To Come To Floral Shop & She Was Very Nonchalant & Uninterested In Doing Her Job. If You Don’t Like Your Department Move Around. The Store Manager Is Always Engaging in Conversation With Management Or Harassing Other Employees On Does Or Don’t But I Rarely Every See Her On The Floor Or Being Genuine. Please Pay Attention To Your Employees & Customers Complaints.This Store Is NOT Tasteful,Bright & Welcoming As Before. Until Management Change And Employees Are Respected I Will NOT RETURN
Why Are You Capitalizing Every Word In Your Post? That Takes Work To Do And I’m Not Sure I Understand What It Means. Do You Just Really Love The Shift Bar?
store 119 Colorado Springs, CO
I want to let you know you should be concerned about the management of this store. Pam and Danny have no clue what they are doing. The back room is a meh. They treat the workers as if they have no feelings at all. They run a dirty sss, the stock is not done and they are about the rudest pair to walk the earttore. People who do not work are left alone and the people who work have to cover everyone elses butt. They are refused personal time off, they are written up for not coming to work sick (vomiting and diaherrea). Store morale is probably one of the lowest in the entire chain. You are actually loosing a lot of money for the waste there. You really should care and check this matter out.
Likewise For Their Ohio …Whipp Road Store Smh.
Kroger is not a great company to work for. Managers of kroger are worse to work for. They favoritism not great workers over great workers.
Kroger has a budget? 12 hours a week. Who can live on 12 hours a week? Bullll
I bet all the employees at kroger are not happy working for kroger.
want to let you know you should be concerned about the management of this store. Bob and Kim have no clue what they are doing…. They treat the workers as if they have no feelings at all. Worse managers
I Iam coach Ellis and I was told to submit my request to fund rasping at your store you have a few store here in Warner Robins and I was told we need to GE approval end to do the fund raising I am trying to raise money to take a group of in city young men to Chicago for the Niki tournament On 7/10/ to 7/ 12. At 275 .00. Which a lot a money for a single parent to come up with so we are doing all we can to raise the funds all the store manager say they waiting on the ok from home office I guess I just asking if anything you can do Iam just running out of time other wise Kroger. You bet Walmart prices hands down I know I have a basketball team we need stretch a buck
Thanks for asking some store do not ask what you think
Extremely poor customer service at your Thornton road location Atlanta ga
Manager Joe Chambers made situation worse. He does not have the skills to be in a managers position. You have lost a loyal customer
I couldn’t agree with you more mr.joe chambers isn’t at all qualified to manage a store KROGER SAYS :CUSTOMERS COME FIRST apparently they were lying, mr.joe chambers needs to go back to managment training!!
Very disappointed with you,your last weeks ad advertised Athena melons went to Hartselle Ala store no melons but they had cantaloupes (which have a different flavor) went to Decatur Ala store same thing & was told they would not be getting any . You stopped carrying the fresh salad dressing that I always bought in the produce & placed in its stead some awful looking dressing that I would never buy.! Can’t ring the bell in your meat dept & get 2 pork chops thick cut for stuffing. The man in the meat dept is busy filling the case & is not friendly at all if I say hi to him he barely speaks. You advertise oranges by the each, sometimes which I think is dispictable,your customers are not stupid. You really are driving me to shop Publix, which is a friendly full service store & when they advertise an item they have it! I don’t like the Bait & Switch tactics. I live in Hartselle & would like to shop here but Publix in Decatur is looking better . Wake up Kroger your customers are Not stupid! The ladies in our club agree”
I just want to say that your post was very high quality- with the exception of misspelling “despicable”, there are no spelling errors or huge grammatical mistakes and its coherent and quite easy to understand. I particularly liked your use of the phrase “in its stead”. But I just have one question- why is charging for oranges individually an example of Kroger treating their customers like they’re stupid. That one really confused me……