Groupon is a discount sales website that connects visitors with special deals offered only through the website[+]. Before viewing deals, you will be connected with the nearest major city or hub for deals. The Groupon website auto-detects your location or asks for a zip code to find nearby deals. Once logged in you can change your location to find deals in other major areas.
Groupon Headquarters Info
Groupon’s headquarters is located in Chicago, Illinois just east of the Chicago River North Branch near the corner of Chicago Avenue and North Larrabee Street. Groupon started business in Chicago, the location of the company headquarters, in November 2008. Over the next few years, Groupon deals expanded beyond Chicago, picked up steam as the business spread to major markets and smaller cities. Despite early predictions that the website would fail, but 2011 it was estimated that Groupon was worth more than $1.6 billion.
- Address:
Groupon Headquarters 600 W. Chicago Ave. Chicago, IL 60654
- Phone Number: 1-312-676-5773
- Email: https://investor.groupon.com/contactus.cfm
- Website: https://groupon.com or https://groupon.com/press/
Customers can also connect with Groupon headquarters on various social media websites, including Facebook, Twitter, GooglePlus and LinkedIn.
- Facebook: https://facebook.com/groupon
- Twitter: https://twitter.com/Groupon
- GooglePlus: https://plus.google.com/106361739219205932543/posts
- LinkedIn: https://linkedin.com/company/groupon
- YouTube: https://youtube.com/groupon
Groupon Headquarters Executive Team
As of October 2013, the leaders[+] at Groupon headquarters included:
- Eric Lefkofsky – Chief Executive Officer
- Jason Child – Chief Financial Officer
- Karl Raman – Chief Operating Officer
Groupon Headquarters Brands
Though Groupon does not sell items under company brand names, they do operate separate websites for businesses who want to partner with Groupon headquarters and a grassroots website aimed at helping people in the community.
- GrouponWorks: The GrouponWorks website[+] is dedicated to businesses who want to use Groupon as a means of promoting and marketing a business.
- Groupon Grassroots: Groupon Grassroots[+] is a unique website where people can start campaigns to collect money for community projects. Past projects have funded abuse shelters, helped distribute winter jackets to children in need and provided mattresses to families without the funds to purchase mattresses for their home.
Groupon continues to expand business with the recent purchase of the Blink application. Blink connects customers with extremely last minute deals on hotels. The company is currently operational only in European countries, but customers have access to last-minute deals from more than 2,000 hotels.
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I can not get a refund from Groupon, as many of you have said it was not your doing.I made a appointment I went to the appointment, but because I was told they couldn’t help me, and that she would not be redeeming the voucher. I contacted groupon on the 21 of july voucher didn’t expire until july 24th, I was offered groupon bucks, that was fine, but was only given 24hrs to use it, when I replied asking that the groupon bucks not have a limited time of use.
I get a reply back saying that I’m not even getting the groupon bucks, because it’s local, and only had 3 days after purchase to get a refund .Really please explain to me How would a customer know in advance that the business would refuse to cash in the voucher. There telling me to give the groupon to someone else to use.
This company is terrible and coward,scary to answer consumers calls…because they know they are doing things wrong. Groupon want consumers but they don’t want support us.
wont give me a credit from a company that doesn’t do the work that I purchased a coupon for, run around for 6 weeks now and will not give u a phone number to call. Ripe off !!
I AM CONSIDERING NOT USING GROUPON ANYMORE. I HAD TROUBLE DOWNLOADING A REDEEM NUMBER. YOU HAVE NO LIVE CUSTOMER SERVICE NUMBER AND I ENDED UP PAYING THE VENDOR AGAIN SO MY FRIEND COULD LEAVE HER APPOINTMENT. I JUST CALLED THE CORPORATE NUMBER AND GOT A BUSY SIGNAL. YOUR CUSTOMER SERVICE IS HOORRIBLE, NOT WORTH THE SUPPOSED BARGIN YOU ARE GETTING. YOU CANCELLED ANOTHER ORDER I HAD PAID FOR AND I DON’T KNOW IF A RE3CEIVED A CREDIT OR NOT. I WOULD NOT RECOMMEND YOU TO ANYONE.
You guys suck! and I will send an inmail to your CEO. He should be taking full responsibility for this.
It would be a good policy for groupon to provide a customer support phone number!
I agree – shady, irritating and that’s mildly putting it.
Agree with STEVEN WHAT’S the DEAL NO PHONE NUMBER ❓ SO FAR HORRIBLE SERVICE
WORST COMPANY EVER……
MERCHANT REFUSED TO HONOR MY GROUPON BECAUSE THEY ASKED TO BE REMOVED FROM THE SITE.
GROUPON REFUSES TO REFUND OR TRANSFER A CREDIT TOWARDS ANOTHER PURCHASE.
THIS IS THE WORST CUSTOMER SERVICE EVER. THIS HAS BEEN GOING ON FOR A FEW MONTHS
Has anything been resolved? I am going through a similar situation. I cannot get in touch with the owner of the establishment and therefore have not been able to receive any service. Groupon refuses to give me a refund or at least credit.
I have been waiting over 5 weeks for my refund. Very bad company.
Unsatisfied customer demanding a refund. I bought an AMF Bowling Groupon & tried to get a refund a few days before it expires since we had a failed attempt to use it because the alley had it reserved for a private party the day we decide to go. After requesting a call back I was told that I was not allowed to get a refund for a purchase I cant even use before it expires. I have never seen poor customer service and a company that rips people off. After years of using Groupon I am going to delete me account. This is ridiculous on so many levels.
This is the worst company for customer service. There is none. Will never make another purchase.
Biggest horse shit joke for a website, and sorry ass customer service reps, and the lessthan stellar chat operators Who just bullshit you and tell you shit you wanna hear and dont handle anything! They tried telling me I was not getting refund for family vacation at Temecula creek inn. Groupon was in breach of contract cuz on the fine print bs it says only charges will be 15. 00 per day foe resort fees plus tax. Igetthereand hotel wants $100. 00more per day and I wouldn’t pay it cuz I signed a legal contract with groupon, the weazzeled and wwezeled but I threatenes them with a lawsuit, and they finally reimbursed me,,, when they knew they already screwed the pooch! They tried giving me Groupon bucks instead of refund and told supervisors to shove it up their A##’s, I will never use that sorry ass company ever again and will tell ever person I see or blog and review site how horrible they are! I should of know when every phone number they have is disconnected and and its all done online!! My dog even gives 2 paws down and I give em 2 middle fingers up!!
All of our Campaign we originally agreed on are wrong!! Out originally Rep Emily Reid went MIA as soon as our campaigns went live and refuses to work with us. We were then redirected to Groupon Merchant Support which is absolutely terrible. All though everyone there is super nice.. they cannot follow instructions. We asked to modify certain campaigns because Emily had done them wrong. I’ve worked with Savannah, Sara Lin, and Jody who all cause more damage then good.. I asked each of them clarify our groupons to avoid confusion to our patients (which was not done), we wanted to remove a whitening kit, from our groupons, that I had requested months ago which was not done, AND the pat that really angered me is they wanted to take money away from the amount we receive. I have asked to speak with a manager/supervisor and apparently that position does not exist in the company… All I can do is submit and escalation which in the end goes right back to Merchant Support. I’ts a never ending cycle of frustration. Mind you we receive about 5 Groupons/day THAT IS $200 A DAY YOU ARE GOING TO LOOSE GROUPON.
I am wawed by how many complaints people have towards groupon. It’s sad that we trust this site to save a little money, while others get richer by doing this things to us customers!! I was done wrong too, and if any actions areally taken I’m in too because groupon takes advantage of people. Now you can’t even speak to a live operator because the number sounds busy all the time. You have to chat with someone not from this country who never responds back and ends the chat so that you can get help with your situation. I will never purchase anything with groupon!!
Do Not EVER EVER EVER EVER EVER use Groupon!!!!! My mother in law passed away and after less than 10 from purchase I requested a refund for the family bowling trip we planned for her. The customer service is unbelievable cold hearted and refused to give me a refund. Once they told me no one at Groupon would be able to give me a refund they requested a death certificate to Proove I was not lying. Why would you need a death certificate if you’re refusing my refund? Why do you need a death certificate at all, she did not make the Groupon purchase I did! I WILL NEVER USW GROUPON AGAIN!
Bought a Groupon with a merchant who only works 2 days a week. The only opening this vendor had open after the day I purchased the Groupon was 10 weeks later. It was a series of 4 treatments and the Groupon expired 6 weeks later. Groupon refused to help in any way shape or form. This is the last time I will ever use Groupon, cancelling my account. I tried to call the number to their home office in Chicago which is posted on the website, the number was out of service. Beware of Groupon.
I just posted a detailed similar problem and when I tried to post it – the response was that I had already posted my response. Well let me tell one and all that I am now going to contact the media and see how well Groupon reacts to some very nasty publicity.
Well I wish I had done more research before I obviously became one of the many disgruntled customers. I have to admit that I have been doing great deal of purchasing over the years and have not had a problem until now. I am handicapped and do all my shopping online. On April 24th of this year, I ordered a Queen size Beautirest gel mattress topper. Since my husband just died unexpectedly, I was not paying attention to this delivery. When I realized that I had NOT received the merchandise I went to their site and tracked the shipment. It showed that it was delivered to my front door on April 28th at 11:10 AM by FEDEX.
I did my due diligence and contacted FEDEX and they interviewed their delivery representative and he said that he could not remember that particular delivery since he did deliver a great deal of packages to my address. Two of their supervisors contacted me and said that they agreed that after this amount of time. the package could not be found and advised me to contact the vendor (Groupon) and have them resend me the item and then have them file a claim with FEDEX> SIMPLE -RIGHT?.. No, that would be good customer relations. Instead, after I sent them an e-mail and gave them all the information already obtained by me, they sent me an e-mail reiterating all the information that was obvious and told me to contact FEDEX (obviously their people DO NOT KNOW how to read English.
Out of frustration. I made the mistake of calling their supposed CUSTOMER SUPPORT and spoke to a woman who could care less. I asked to speak to a supervisor and was told that the supervisor was on another call and leave my number and I would be called YEAGH RIGHT!!!!!!!!!. I asked for the supervisor’s name and was told she could NOT give me that info. I told her then, that I would stay on the line until the supervisor could talk to me. Without another word, the line was quiet, but I stayed online for 4 minutes until the supposed supervisor came on. When I asked for her name, she said Maria. I asked for her full name and she refused. Since she had MY full name and more, WHY wasn’t I entitled to the same respect. Her answer was that the company didn’t require that, since the individual might be subject to threats. GIVE ME A BREAK.
When I called her bluff and said that I certainly was NOT threatening her, she still refused. I once again, repeated the entire scenario and gave her the FEDEX individuals name for her to verify. Her answer was for me to call FEDEX and conference her in on the call. I said absolutely NOT. She should call them and she could conference me in. She said she couldn’t do that. Needless to say, nothing was done and from what I am reading, the company could care less as well.
You are all justified in being disgusted. I think at this point, I am going to contact the media and see how well Groupon reacts to some long overdue BAD publicity..,
Dear Groupon,
I understand that Groupon has expanded, but it does not mean that Groupon can not live up to the values it use to hold (before expansion). It is upsetting that I am writing this message (I use to love groupon, because it made ordering fun), because Groupon now lies to it’s dear customers. Also, they sign contracts with unknown companies that do not share the Groupon values. My conversation reference number with Groupon. In this conversation one can tell that Groupon representatives LIES and provides Customer (me) with MISINFORMATION. It is truly upsetting that Groupon does not care about customer satisfaction anymore and they would do drop their honor to get few more dollars from their customers! I have been told that they the higher management team will contact me, but even there Groupon is lacking trustworthiness.
Sincerely,
Maiwand Mayar
I have no satisfaction with a groupon that I purchased on 3.14.17. This groupon was for an event in Syracuse instead of my city of Rochester, NY. The groupon looked the same as the purchase that I made the week before for the Rochester show. I’ve reached out to customer service twice – once email and the second via telephone. The customer service rep told me she couldn’t help me. I waited 12 minutes for a supervisor – as I heard them checking the phone to see if I was still on the call. The supervisor was very firm and agreed that she would not help me. I asked only for an exchange from the Syracuse event to the Rochester event. I ask for the supervisor’s manager and was told that the manager could not be reached by email or phone. Therefore I am writing this email.
I use groupon a few times a month. As a loyal customer I do hope and expect some satisfaction with my request. A satisfied customer tells 10 people about their experience. an unsatisfied customer tells 100 people about their experience. I hope to go on Facebook and applaud Groupon for their help.
I will never use Groupon again. I followed instructions for returning merchandise and even returned it in the same packaging it was delivered and have not received a refund. I have contacted them by email and by telephone. On the phone the put me on hold. I even did the live chat and they ended the chat saying it was ended because there was no wctivity. I was waiting on a response from the rep. So they have the merchandise and my money!
I’m just fed up shame on you Groupon Shame on you.
I paid for a product 18 days ago and it has not shipped. 1st and last time.
Eric Lefkofsky and Liz lefkofsky can be found on face book along with the companies he owns and cofounder along with his board info. Look him up folks. Show him you are not going to take his cap anyfurther. Right Boy.
Everything on this Lefkofsky can be found on face book. Then serch his contacts where he is cofounder and Board member is all public. I will be posting his home address and other known address info later on. His wife is zliz so you can search her as well. His brother I should an attuned in Michigan as well. Do not let this post company take your money and get way with it. The customer service he has hired all know the routine. Trust me. I urge you to act on your isdues. If his company ripped you off then by all means tell his boat members and share holder what he has done. Then call the institutes get the addresses of the offices and plaster what he has done along with his company anywhere you can including class action issues. Let the world know what they really are. I am Tired Of Getting The Run Around With No Resolution IN sight. Good luck to you and Liz Eric.
Good advice – you sound as frustrated and fed up as me!
I will be sending letters both through mail and on social media!
This is the worst experience ever! i have been battling groupon ideel legacy team to refund my ideel store credit for over a year now. close to hundred calls and emails, every time i call i hear how sorry groupon is and that my case will be escalated and i will be contacted – and NOTHING happens. at some point i received an email from support stating that they will issue me a check and need my mailing address (that was provided 4! times), and groupon does not even own up to what they have in writing. dear groupon management – you are just a bunch of thieves! you shamelessly do not return your clients’ money!
i so hear what your saying!! im literally going out of my mind with trying to resolve my issue… they took my money and i never received anything, customer service is bouncing me around totaling 27 emails and 5 phone calls.. has to be someone higher that should should be able to take care of things because even the supervisors are useless!
Groupon service is getting worst by the day, I placed an order for 5 pairs of shoes, received them and was shocked by the poor quality and design that is different from what you guys advertise, this was just the beginning of my problems, I contacted customer support they sent me return labels and I shipped all the shoes back, they refunded me for only 2 pairs, I contacted your worthless customer that I should call to unsupport, every time I get a different answer, some supervisors said packages are received and refund has been issued others said the packages are still on route and once they receive them I will get my credit, now all I want is my money back and I will never ever use Groupon I just need to get through this nightmare. I provided my email if you need any kind of proof and documentation please reach out to me, please help me to get my refund.
Groupon closed my account which had a balance of $159 Groupon bucks taken from my credit card. They refused to issue a refund for those money explaining that when an account get closed, they have the right to keep my money. That’s clearly a robbery and an abuse of power, it’s like I close an account with my bank and they keep my money. I filed a compalint with BBB and Groupon hasn’t responded yet. They completely stopped responding to my emails. That’s the worst company I’ve ever dealt with.
They have done the same thing to me for $210.00 I will file a complaint with BBB. They will not refund or credit my account.
I purchased a coupon for my mother. No where in the advertisement did it say you had to print it yourself. I am unable to do so due to health issues, and not having a printer. I called Groupon as was told there was nothing they could do. I asked them would they just print and mail it to me, they refused! What type of company does this, I just don’t understand! This is absolutely my last Groupon purchase, and I’d advise you to follow suit! They had no problem taking my money, but it’s a cardinal sim for you print and mail my purchase to me. Horrible Customer Service, DON’T DO IT PEOPLE!
Why is my comment awaiting moderation, I wrote the truth! Feedback shouldn’t be up to you to moderate. Otherwise, why offer it, just write all the complimentary comments you want! Leave honest feedback of your company and it’s practices alone. You don’t like it, DO BETTER!
I can’t believe how terrible this is. First of all I was supposed to get “groupon bucks” then I find out that they did not give it all to me. I even sent the email to customer service. My first 10 emails I sent they did not even reply to my inquiry, they went off to left field with a form letter email that does not even apply. They will do everything they can for not standing by their product. I am definitely cancelling. In my opinion, they stole money from me and others.
Well, BUYER BEWARE!!! Just had my bank account hacked by someone at this company..I don’t really purchase anything online for security purposes. I decided to give it a try and order a water proof shower speaker, something for Valentines day as a gift. Today I find out that someone tried to buy $500.00 worth of something at a Walmart in Sydney Ohio. Pull your card information and DO NOT BUY FROM THIS COMPANY!! THEY SELL YOUR CARD NUMBERS AND PHONE NUMBERS!!!
Their carpet cleaning coupon does not work. Cleaners cancelled. Groupon refuses to refund my money. There is no recourse except to report to BB and email this contact info. How many people have had this problem with advancepro carpet cleaning. No live number, no place to leave a phone number. they cancelled. I have a house showing and have hired a reliable company for my house open on February 11, 2017. Do you stand by your coupons or not? Do you receive the money and care about the services or not?
I ordered a 3 piece luggage set I only received 1 the smallest one. I called to tell them I didn’t get them all. They said it’s nothing that they can do. I will not be using Groupon again.
I recently purchased a Groupon for 1/2 price house painting in Guelph, Ontario Canada. When I received my voucher to book the service the number was disconnected/not in service. So I took the time to drive up to the address located on the services///Benjamin Painters to find that it has been a shoe store for 10 years!!!! I have called Groupon on many occasions to tell them this and they still have it listed on the Website!!! 10+ people have now bought it….!!! Please open your eyes and take it off….
Always use BBB to help. THey’re the only ones who’ll solve the issue.
Thanks for that information. I have a second issue with a Groupon, merchant not honoring the Groupon. Calling the BBB tomorrow. Groupon customer service is the worst. After I gave them the phone number of the merchant and the person to specifically speak with to confirm, I get an email stating that I would have to wait for the merchant to contact me. I can kiss that money goodbye. I will never buy anything from therm again.
I have the same story as others posted here….
Service not rendered or under-rendered and I cannot cancel because of “within 3 day” rule.
My purchase was for recreational destination site….don’t you have to plan AHEAD for a vacation?
Even if I purchased the coupons the day before we left on vacation we were did not back home until the 3 days were past.
The service not rendered was the fault of the merchant, no our fault.
With Groupon we have NO RECOURSE.
I agree with other complaints….no more Groupon for me! I have cancelled Groupon.
I bought tickets to the San Diego Chargers game on New Years day. No where on Groupon did it say we had to print the tickets. We had bought them on the way to the game and there was a huge delay in getting the email with the tickets. By the time we got the tickets, we all had been drinking and we’re at the gate to get into the game. That was the time we found out we had to print the tickets. We had to buy new tickets because no one at the stadium would do anything. Groupon refuses to fix this problem since we bought the tickets through them. Groupon has lost me and at least 3 other people as customers.
Hi Guys, based in Australia, purchased a groupon voucher and turns out it only had 1 week validity, this was only mentioned in the tiny fine print. So the voucher expired, i have never used it and groupon is refusing to provide a refund or atleast credits so i can rebuy. I even spoke to their manager who flat out said NO, not even consideration or “We’ll try and look into it”, also their customer service appears to be outsourced to India, they have no idea about the type of businesses in Australia and have no understanding.
There already seems to have been a $15 Million lawsuits against groupon for this exact same practise, of selling vouchers with short expiry dates and then refusing to credit or refund. Although they lost the case and had to payout, doesn’t seem like they changed their policies at all.
I am a long time groupon customer by the way, they didn’t even put that into consideration. Not going to buy from them ever again. It’s a racket and they are stealing people’s money
Quite upset. Searched Manchester, NH for golf for my brother. Got Manchester Country Club (there is one in Manchester, NH) but it was in Vermont. Called customer service the Monday after Christmas and they said they couldn’t do anything because it was too late. It was purchased on the 21 with an option to send as a gift later. So I sent it for Christmas Eve. The are obvious too lany complaints that CEO is ignoring.
I am currently having an unresolved issue with a refund for products not rendered. I am on email #10 to Groupon and still no resolve other than standard issue form letters. What happened Groupon? You used to be a fantabulous company. The last 4 Groupons I purchased were quite far from good experiences through the seller and Groupon both. I will not purchase another Groupon again, and will certainly spread the word of the terrible service and quality your company now provides. Shame on you Groupon for ripping people off
Hi Kim,
They are doing the exact same to me. They said they issued a refund. It never showed up so I contacted them and they gave me this nonsense ARN info and said it was my bank. I went to my bank and they issued a chargeback. Then Groupon denied it. And now are telling me Chase did. I’m done. I am just going to sue them in small claims here. If nothing else it may get them to stop screwing everyone with this nonsense. It is obviously them. If you need a statement as you get the same I am more than happy to provide it for you.
I also is having issues with my refund and given the runaround from every customer service person thAt responds to my email. This is ridiculous and shameful on your part.
I am on email 38 now with them selling Groupon for a company that does not exist they have neem trying the numbers they have for two months after i did the same for two months also. I am four months in and yhey refuse to regumd my money pr have a manager contact me. What do i do now?
Customer service is rude and extremely unfriendly. Some customers are complaining about not getting a refund. Well I received an email today stated if I did t respond to an email by 5pm, 12/15/16 the will withhold payment.
What kind of business is that??? I don’t work for Groupon at all!!!!
If there are any merchants reading this, experiencing similar correspondence or treatment, please contact me.
Groupon has been contacting our business since 2013 asking for us to work with them. It is now 2 weeks away from 2017 and our answer is always the same, no thank you. The emails and phone calls do not stop after I have repeatedly asked for them not to contact us again.
If our business did need the help of a company like this, or, if we wanted to try a program like this, it would now never be with Groupon.
What number are they giving you to call back maybe some of us with issies can call it and flood them with assistance requests
Bad company. we should definitely file class action suit, and file with BBB and file with your state Attorney General Office. THEN get on twitter and facebook and spread your complaint!
Ok I can agree with everyone. We really do need to fix this customer service problem for the last time. Group on Disney seem to care at all. So I will be filing with the better business bureau and the state attorney general office .so be my guess to put it out everywhere to the whole world .groupon Corp. Should pay more attention to your customer complaints.
Really sorry u don’t care!
Yes I am in ON CLASS ACTION LAWSUIT!! I was threatened by one of the merchants on their site! I have the copy of the email from them! I have notified Groupon, not one response from corporate! I did receive a response from one of their incompetent representatives saying they would put me in touch with the MERCHANT??? After being threatened I don’t want to talk to the merchant! I will wait till after holidays and notify an attorney!
Please tell me how you the lawsuit if anyone knows.
I agree! I placed an order on 12/5….called today because my package had still not arrived and they couldnt even tell me what thr neck happened to my order, just that they will refund my money. Now, I have to wait for that money to go replace the gift. 3 days before the holiday. I am so livid right now…and, I cant even get through to the corporate office!!
I’m a merchant and let me tell you….I don’t see why they can’t refund your money cause they surely don’t pay us!! I’ve had a campaign since September and they’ve kept all of my money!! I’ve called 8 times and they always promise to over night it and I have yet to receive a dime!!
Well I feel a lot better. I am filing a small claims against them here in Utah. It may not matter but it will be on record they have refund issues. If you do go class action please tell me. I would love to get in on it. I have posted a complaint to the BBB already.
Yes. LET’S FILE A CLASS ACTION LAWSUIT. I’M IN. TERRIBLE CUSTOMER SERVICE! SWITCH TO LIVING SOCIAL!!! Waited 4 weeks and many phone calls and emails and never got a refund for a Groupon that wasn’t honored. I used to like this company but now that they have moved their customer service, I will never use this company again. After many phone calls and emails, I finally got a person in their Sales Department. Her name was Cernice Robinson and she advised me that she had no idea what the corporate headquarters phone number was or who managed the Customer Service Department.
I am dealing with this same issue. I’ve called the corporate number provided numerous times with no luck. The number just comes as being busy. I not having a good feeling about this company and its services.
I will join your class action suit. I have a merchant who will not honor their Groupon and customer service says that since I changed my mind it’s not refundable. I have it in writing from the merchant! Do you believe it?
Same problem as everyone else. I’m in. I don’t even care about getting my money back. I just want Groupon to be punished for their dishonesty.
My issue is that I paid for a product that never sgipped. Very dishonest company!
Hey – I want in on this class action suit too. The absolute worst customer service EVER. I purchased a groupon for my husband to drive a Lamborghini for Xmas. The day before the event, they sent me documents to print out. On the documents it said that he had to purchase another $210.00 worth of insurance. Nowhere when I purchased the initial Groupon did it say this. I have been dealing with this now for weeks and everytime I email them, I get someone else giving me a different answer. Meanwhile they are refusing to refund my money. I’m ready to go to court, but if there’s a class action suit being filed, I want in.
GROUPON SUCKS
Place a order for a salon thru groupon. I been trying to book an appointment since October, I finally booked my appointment just to have the salon cancel it. Now its saying I used my groupon and I never did. Groupon is def a scam website I tried to cancel the day I bought the groupon but was told I couldn’t. I want my money back
I WILL NEVER USE GROUPON AGAIN!!!! I am still waiting on them to refund my $86.40 they owe my for their mistake. I was using my groupon bucks, but yet they still charged my card too the same amount. I called the customer service number, but she was rude and said she could not doing anything without a copy of my bill. So, I asked if she had a direct email since I was speaking to her about it already and she said “no” and that I had to email the support email. Now, mind you I tried that two days before I called them and I still haven’t heard from them. I also emailed them after I spoke with her and asked that someone get back to me. Still nothing! Oh, and I asked to speak to a manager and she said she was busy with other customers so I said I would wait so she put me on hold, I was on hold for ten minutes and she gets back on to tell me that its going to be awhile for her manager and shes just going to tell me the same thing. The just didn’t care about my call, because its not her money. I tried to call the corporate number but it just gives me a busy signal. I will never use it again!!! What a JOKE!
Dear Groupon,
I have a very unsatisfactory experience with Groupon NL and want to get in touch with customer service HQ in the USA. Where can I find the details? I want to try and resolve this before publishing anything via the social media channels as I believe the right solution van be done.
Regards,
I’m thinking we should all file for a class-action law suit. One for US customers and one for Canadian customers. If the lot of us has experienced poor business practices by Groupon, and the “stealing” of our funds or unreasonable solutions to problems with vouchers and businesses or transactions that went awry or businesses that did not allow for timely use of vouchers (like with my experience – the business was sold and “closed for remodeling” which meant that I wasn’t able to use the groupon for what I purchased it for and only the value I paid), there should be some protection and guarantee to all of US who have been somehow slighted and taken advantage of.
I with you!!!!!!!they are the worse
I am a long time customer of GROUPON and previously was a Groupon Merchant (with good results )
BUT, there are “thousands and thousands” of single working and retired people in S. Florida/Miami
who can afford to go out and eat ALONE !! Lately, 90 % of your Groupons for restaurants are for TWO or MORE !! We are ALL very unhappy with GROUPON because we can NO longer purchase them if we wish to go out “single”. A LOT of my friends can NOT afford to eat out as much as I do, so I feel this is discrimination of a type !!! and I have had to get a refund on my last groupon because I could not find anyone to go with me !!! So, you will notice, that I hardly buy any Groupons anymore, and in fact, I “delete” before I even read, such a waste !!!!!!!!!!!!!!!!!
I noticed you have many complaints of various nature, so I would think you would do SOMETHING about the way GROUPON originally started out and talk to your executives about improving back to square one !!!
When u all want to ban to file that suit count me in
well we are from South Africa, Cape Town and am struggling with a company that I bought a groupn I purchased for tender compliane package but have been struggling with this company since Monday sending the groupon in to them and up until today Friday (4 days later) who quickly redeemed the groupon on Wednesday when I said I wanted to cancel. Now they and groupon are refusing to refund the money as they are refusing to register our company name and looking for more money out of us which is NOT stated on the groupon about extra fees!!! Groupon must take responsibility for these companies that they sellfing their producats for as they advertising it!!! They cannot stand back when something goes wrong with companies ripping off people!!!
I PURCHASED DETROIT LION’S TICKETS A WEEK BEFORE THE GAME. I NEVER RECEIVED A CONFORMATION OR THE TICKETS. THE MONEY WAS TAKEN OUT OF MY BANK ACCOUNT IMMITEDELY. I KNEW SOMETHING WASNT RIGHT BC I NEVER RECEIVED A CONFORMATION EMAIL. SO I CALLED GROUPO GROUPON EVERYDAY LEADING UP TO THE EVENT SO MY SITUATION WOULD BE ESCALATED. OBVIOUSLY IT WAS NEVER TAKEN CARE OF AND I HAVE NOT RECEIVED ANY REFUND. CUSTOMER SERVICE WAS VERY RUDE AND INCONSIDERATE. I WILL NEVER USE GROUPON AGAIN.
TO THE CEO OF GROUPON
PLEASE CHECK YOU OUTSOURCING COMPANY ” OPSIFY”. THEY ARE HIRING AGENTS THEN AFTER GETTING THE MOST OUT OF THE AGENTS THEY JUST FIRE THEM WITHOUT ANY CONSIDERATION. THIS IS MAKING YOUR COMPANY BAD IN THE EYES OF THE PEOPLE WHO HELP BUILD YOUR COMPANY
Everyone needs to report them to better business bureau. Google better business bureau and file a complaint!!
I’m done with them….I will not e adding any more money to their 1. whatever Billions this company is valued at! Here’s why: I purchased a pair of harem men’s sweat pants for men. US XL, so they say! I ordered them…8/18/16, didn’t received until September 6, 2016. When I opened up the package and looked at them I was in shock! They looked like they were made for a 12 year old boy! I contacted Groupon, I was told you have to go through the merchant, did that then they want to give me the run around! It’s just way to much. I just can’t believe I have to go through so much HELL for a company that sent me a piece of CRAP merchandise that looked nothing at all like the picture of the item I ordered! Not only did it not look like the picture it was sewn horribly and the material was pathetic! I’m just done! I can’t get any help from anyone!
I waited on hold for a supervisor for over 15 mins. The rep knew I was upset. They have such a lackluster attitude when it comes to MY money!!! I waited the csr came to the phone and I informed her I was not going to hang . She put me on hold for another few minutes. When she came back she asked me for my call back # in case we are disconnected. I told her Not to hang up on me she put me on hold and then never came back and she hung up. I’v ordered with groupon 5 times and 3 of those times I had issues. I asked to speak to upper management and Can’t seem to get anyone. I will not be ordering from them again. You get what you pay for and I would rather pay a little more than put up with Horrible customer service.
I am tired of purchasing misfit items from groupons which are advertised falsly. Most recently I purchased a miltry style watch on 7/25/2016 I received it a yesterday and it is not the watch I ordered. I have tried repeatedly to get help from the staff at Groupons and they keep refering me to an email that I never received from this 3rd party merchant. I have asked the customer service reps for the vendors contact info and have been denide my request by chat, email and phone. What The fudge is up with you guys????
Unbelievably rude, unprofessional CS, shouting me down and would not let me speak. Credit I was promised, and is on the books, was never applied. Asked to speak to a manager and was disconnected. No wonder this company gets such horrid reviews! The secret is to avoid Groupon completely and contact the companies that are offering the discount. Most of them are more than happy to offer you the deal anyway, just to avoid having to deal with Groupon, and they don’t have to split the money!
I was a top driver for a company groupon owns. I was wrongfully and illegally terminated. Being that groupon owns them. Groupon can expect a lawsuit in the very near future.
Impossible to get a refund for something that is there mistake… Still waiting for my money. My cc company will now be fighting for my money back
File a complaint with the Illinois Attorney General. I am.
Did you have any success with that?
Worst company
Worst customer service
First review I have ever made for any company but people need to know what they’re dealing with
I am a senior who in error booked 3 hotel rooms minuets apart, thought I was just checking prices ( if I don’t get my money back I am banded from the computer) I was charges in American funds on my visa but when they gave me back my credit it was in Canadian funds, costing me 40.00 dollars, when I called I was told they could not do anything about it, you guys are fulling in millions of dollars but you couldn’t give a senior on a fixed income 40.00 dollars back you should be ashamed of your selves. I have cancelled my account with you immediate and would never recommend Groupon but I am still getting email from you, do you not understand when I cancelled it meant no more emails.
3 hotel rooms ( my husband has banned me from using the computer)
Up until now I had been happy with groupon but recently I have decided to no longer use their service. I live in Canada and logged into groupon in my local city to buy an oil change coupon. Groupon in their ultimate wisdom decided that I would like to get my oil change 7.5 hours away (that is also in the USA)! When asked how this could happen I was told “In your case, it was a Local Deal that is available particularly in the US” umm yeah so then its not a local deal! And then I was told “As of now, we cannot filter what is featured on the website because we still want our customers to be able to enjoy other deals from other places” and “Kindly check it before making a purchase, Again we apologize for the trouble”. So I guess its my fault for not making sure groupon did their job correctly? This is after several emails sent and replies that make no sense at all and simply skate around the problem. Ill be contacting my credit card company about this and have them reverse the payment. Oh and just for everyones amusement (except mine of course) there was also this reply “Of course, even expired Groupons make great gifts, so if you won’t be able to use it yourself, feel free to give it to a worthy recipient. You can always give an unused Groupon to a friend unless otherwise specified in that deal’s Fine Print”. What a joke this company is… pun intended!
Groupon’s leadership needs to take a class on customer service. Your organization has zero competency with this component of running a business. If you don’t have customers, you don’t have a business. Today you lost my business, as well as 5 people in my office that have been waiting anxiously for a purchase that I made.
1. Placed the order on 7/20/16
2. Have not received order, as of 8/4/16.
3. No information available when I click on “track the package”
4. Customer service was not able to provide ANY information at all. Did the live text, email, and called by phone – for multiple DAYS. No one was able to assist me.
5. Called today, and they refunded my money…which will take 10 business days to be refunded. Still never received my items, and received no explanation.
It is clearly apparent that this company does not care one ounce for their customer’s satisfaction. There are so many options on the web to make purchases. (Take a class from Amazon – you can track your order by the second, and it arrives on time!) It is a shame that, conceptually, this business has a great idea. It is unfortunate that they can’t deliver what they sell. AND, the customer service is non-existent. I will never order from Groupon again. Your leadership should be ashamed of themselves. I am also posting my experience on Facebook (reaches 600 friends, and whomever they chose to forward to) and on my company’s internal website (reaches 31,000 employees). My opinion may not matter to you, but my communication can reach many others. Too bad the communication will be far from positive. Terrible product, terrible service. Where is the leadership?!?!? My company is a service organization. If we ever received the reviews that I am reading here, my CEO would be screaming in the halls. Get your act together Groupon!!
Idiots outsource customer service to the Philippines were no one can speak english that can be understood. They don’t listen and you have to explain 3 times what you want. Also their cartographer says my home address is not recognized, I have been a customer for 5 years.
I have used Groupon for the last time. I purchased tix that were suppose to be valued at $149 and I paid $100 and was given seats that were $90 at the facility. I feel that is fraud and have contacted my lawyer, will be contacting the facility where the event will take place, Ticketmaster and every news channel I can contact to expose Groupon and their fraudulent offers. This company need to be SHUT DOWN. I’m happy I found this page with these reviews I have printed them and will give them to my lawyer
I AS WELL HAVE GOTTEN THE RUN AROUND WITH NO RESOLUTION. I WAS CHARGED TWICE FOR THE SAME GROUPON GETAWAY. GROUPON SAID THEY HAVE CONTACTED THE HOTEL AND THE HOTEL HAS SAID THEY HAVE HEARD NOTHING FROM THEM. WHAT A SHAME. THIS HAS BEEN GOING ON FOR WEEKS. WILL CONTACT MY CREDIT CARD COMPANY HAVE HAVE WRITTEN ON AS MANY SOCIAL MEDIA SITES I CAN. THEY WENT INTO MY ACCT AND CHARGE MY TRIP FROM TWO DIFFERENT CREDIT CARDS. WILL NEVER USE THEM AGAIN.
I a have a mo tha worth of emails about trying to get a refund on a product and I have been given the run around at this point I have contacted my credit card to assist, I have almost ten emails from “Groupon Support” with no resolve. I purchased a product that can to me broken and no one at this company is willing to talk with me on how to get this issue resolved. This company is terrible, I advice not using them for any services.
I was send the wrong 4 kitchen shears, and I went online to ask for a refund. It took several links to get to the right page, and I was able to send a short note and download a return label. I sent a letter with the return package explaining that the merchandise was not what I bought, None of them came with safety covers, and one item was sent to me with a missing part.
I received a Groupon email after one week stating that I will receive only a half refund to my credit card. I went through page after page of one of my Groupon sales emails looking for a phone number. All that is published in any Groupon sales emails is the Chicago Headquarters address. Next, I googled Groupon Headquarters to find a company info site that gave me Groupon’s address, phone number, email and website addresses, social media addresses, and the October 2013 Executive Team names.
I called the Groupon phone number and reached a representative. She was not professional and kept interrupting me as I was asking for the other half refund to my credit card. After putting me on hold for a time, she came back to the phone to say that she put in for the other half refund and i would receive the usual email about it soon. I asked if my letter included in the return package reached anyone so that the company will know that the wrong merchandise was sent. She laughed and said, “Nobody reads those Letters. We just throw them away.” When I attempted to rephrase the information she gave me, she interrupted me again and laughed at me, saying that I didn’t have to be like that. She also informed me that they keep the sales tax I paid on my original order, that is wa Groupon’s policy to do so. Really???
I unsubscribed from Groupon emails. I want to do business with companies that want to stay in business by treating customers with respect and prompt help. Here is Groupon’s company phone number; 312-676-5773. Don’t let this company take advantage of you.
Please contact me ASAP
WE have a issue with false advertising
229 560 6890
We have received 2 items that are not the same model We ordered! Haven’t received any customer service to correct issue
Nor will u they are ripping soooo many of us off. I am solo pissed. Don’t only unsubscribe make sure they no longer have your card info no telling with this fly by night company
Report them to the better business bureau
Tried to unsubscribe today and it’s obvious that Groupon has BY DESIGN created a situation where unsubscribing appears impossible. This shows me that Groupon has zero interest in treating customers ethically and is sham and like most shams will eventually fail. I’m calling their headquarters tomorrow and if this issue is not resolved, I am going to do whatever is necessary to assure the public what they are up against.
On March 21, 2016 I purchased 2 pair of shorts from Groupon and in less than 2 months one pair have completely ripped out in the butt of them and the other pair have 2 holes in the top of a pocket i don’t/didn’t use. So called Groupon and fought with 3 customer service agents and finally got a supervisor on the line. Explained what happened to the supervisor and all he wanted to do is offer me $10 on my account towards my next purchase. MY NEXT PURCHASE? What in Gods name makes you think that after this experience I would ever give you money again? So I looked up the corporate number and all i got was a non-toll free number to, wait… wait… it’s coming, you got it CUSTOMER SERVICE. Needless to say they do not want you to have a number to contact them about issues with their emplyees. This was my first and last purchase from Groupon. Anyone that is coming here to read reviews about products before purchasing, take your money and run like hell the other way. This company will only rip you off and take your money with no intentions of backing their products. My next call will be to Federal Trade Commission, and filing a complaint with them. Hopefully one day here soon they will change their policies to help protect the consumer from fraud
I just had a very frustrating conversations with a staff and supervisor about a credit I am requesting for an expired Groupon. I just want a Groupon Bucks as we live far way and can’t get to the vendor anymore. I shop online everyday and Groupon has the worst customer service! My sons eent through the same ordeal as they too have lots of expired groupons. Where is our money?
I recently have decided to become a merchant with Groupon on the business that I have started. I have worked with Groupon as a VP of Sales and also as a consumer and I LOVE what they offer. When I started my business campaign a few days ago at first there was a little difficulty with the customer service I felt I was receiving. Mostly on the explanation on how the campaign approval process works. After reaching out to the CEO Rich it was handled IMMEDIATELY and beyond my expectations. Adia and Alex have superseded how I believe most companies would handle issues . To me having run many companies and now owning my own, A company’s character is truly in how they handle customer issues, not in getting it right the first time. That’s easy. We all can’t get it right 100% of the time and my hope is that when I don’t get it right in my business. I am able to handle it as gracefully as Groupon has.
How would I reach Rich regarding some issues I’ve had with 3 agents and a supervior.
I firmly believe he needs to hear what has gone with his front line team over a $10 coupon it was a nightmare. Being belittled told i was a liar even when I had the screenshot proof. It was aweful
Just am email address for him is all I’ve looked for with no luck. I understand he is a busy man bit rhisnisnt the first negative experience. They even downed their own employees. There is no WE in Groupon customer service. Anyway if you can share an email address I would kindly appreciate it
I work with the former head of external innovations submissions at P and G. I would like to reach out to Groupon to discuss potentially partnering with them to bring new patented innovations exclusively to their clients. I am also a very happy Groupon merchant! Thanks!
I’m very disappointed with your service. My fiancé has been trying to resolve an issue with your team and she is being refused assistance. She purchased a groupon back in December for a 4 hr cruise as a Christmas gift but the cruise company kept rescheduling the trip because they said it was bad weather. They rescheduled 3 times until the point the groupon expired. Now they said no cruise will be available until November. It will be almost a year by then. We want a full refund for this transaction and inconvinience. This was supposed to be a special gift and it was completely ruined. We need this resolved or will make sure to share how terribly we have been treated all over social media, corporate, and reach out to our local news station about this. I can be reached at 786-879-3812
Hello
I am as I’m writing having a problem with booking my suite and we are 3 hours away from home. All they can tell us is the website is down and should be back up before the hotel kicks us out. The hotel is telling us the only way we ca stay is if we book again through groupon. Well the customer service is horrible and the supervisor was just as bad. They act like they really didn’t care if we had a place to stay or not. I’m terribly disappointed and anyway I can help get the word out about horrible website and service I will do. So please contact me as soon as you can. Thank you
I’m very disappointed with your service. My fiancé has been trying to resolve an issue with your team and she is being refused assistance. She purchased a groupon back in December for a 4 hr cruise as a Christmas gift but the cruise company kept rescheduling the trip because they said it was bad weather. They rescheduled 3 times until the point the groupon expired. Now they said no cruise will be available until November. It will be almost a year by then. We want a full refund for this transaction and inconvinience. This was supposed to be a special gift and it was completely ruined. We need this resolved or will make sure to share how terribly we have been treated all over social media, corporate, and reach out to our local news station about this.
good luck with that. i just recently purchased clothing from them and in less than 2 months the butt in one pair has ripped completely out and the other pair have 2 holes in the top of one of the back pockets, btw it is a pocket i don’t use. called customer service and all they want to do is give me a 10.00 credit towards my next purchase. like i will ever buy from them again. they are a complete rip off
I have just spoken with a supervisor about an issue with an address change they were to do and help me with I ordered a product form groupon to give them one last chance I looked to see how much longer this will be to be delivered and it said it had already been delivered to my old address they will not refund me my money because they said that they had already helped me twice with this issue after I time old the lady that they were supposed to of changed my address to my new address before when I had this issue she said she was sorry but no refund will be available so I’ve spent over 50 dollars for an item did not get it they did not change my address like they said and I am now out of the money and basically it’s my fault. This is a terrible company I do not know how they are still in business they do not value there customers and as I have read neither there sellers I cannot express enough how terrible this company is I will never use groupon again and will.be spreading the word via every social media account I have
Hello,
Please review an overview of what we offer.
I hope you agree this will help your company as it is others in your industry. We just signed one of your competitors…it absolutely works.
—————————-
Limitless Processing (which I recommend)
a. We pay all costs associated with your account you pay only $189.99 per month no matter what the volume.
1. We add a small percentage to the clients charge. I have attached the scale.
It is usually around 3.5%. (Ex. For a $20 sale the customer would be billed $20.96.)
Our website version is only $89.00 per month with an ACH option for your client.
The advantage of the limitless processing is that for about every $40,000 processed you will save on average $1,100.
Another benefit is the more you process, the more you save. For example, if you processed $80,000 one month you still only
pay $189.99 per month, not double ($2,200) like you would with the traditional model.
I am available for questions. Let me know which program you like and would benefit you the most and we can discuss further.
Sincerely,
Darrell Artrip
ABC Consulting, Owner
I understood that Groupon has not been responding properly with its customers. Anyhow if anybody like to buy our apparel products from Bangladesh with right quality at right prices even at cheaper prices,Please do not hesitate to contact by return. Looking forward.
Have a very nice & wonderful day.
Thanks/Alam khan
I have four (4) coupons but I can not get them to down load. I was on the phone yesterday
for over four hours and spoke to six people. How do I get them to download. Thank you.
mp montresani
I hear all of the frustration from the customers in the posts on this page. I would like to add that as a seller on Groupon the frustration is just as bad. I served the required seven days notice to sever my contract with Groupon but they have repeatedly ignored all communications and continue to sell deals to my business. I do not have the capacity to handle more customers at this time and to continue selling deals to unsuspecting customers will only continue to result in a lot of unhappy clients. I can’t get anyone to answer or even acknowledge my repeated attempts to contact Groupon. I have gone through numerous ‘account managers’, each has disappeared to never be heard from again. No one contacts me when the account managers leave, they ignore my attempts to contact anyone. They just continue to sell services for my business. I do not know how Groupon is not shut down by the Attorney General (whom I have also contacted).
did you end up suing them? I ran into the same problem on the opposite. I wonder if there is a class lawsuit somewhere we can join.
This company deserves to be sued! They are very unresponsive to resolving issues. They hang up on you when you call the customer support.
URGENT : Request #33516320. Last telecom to customer service. Flor in Manilla 12/03/16
I have being desperately to resolve the above issue. Your senior management team seem unapproachable, and was told they cannot make telephone calls !. Your e mail and numerous telecons do not concur. Despite my best endeavour’s, this is not sorted.
In the absence of any reason from Groupon, I have no alternative but to take the issue up with the UK TRADING STANDARDS DEPARTMENT, to see if they can assist.
Groupon customer service will not help me and I have been begging them with phone calls to please look into problems with my account. They state my account may bave neen compromised but I never get a resolution back from customer service. I even made a new Groupon account under my alt email address and still my orders wont go through.
Can you please email me back so I can give you both my email addresses I have accounts under so I can place orders.
Oh dont bother calling the corpate office with an issue!
They are untouchable for assitance!
To reiterate: in case the gropon employees forgot!
GROUPON GLOBAL CODE OF CONDUCT
Preface
At Groupon, we are guided by the following principles –
• Do the right thing;
• Follow the law;
• Act ethically;
• Treat people properly; and
• Speak up.
These principles may seem simple and straightforward, but in the business world, they can
sometimes be confusing. Groupon’s Global Code of Conduct (the “Code”) is one of the ways in
which we hope to guide our employees and provide clarity around situations where the answer
may not be clear.
At the end of the day, we strive to do business according to the highest ethical and legal
standards. Everything we do in connection with Groupon work must be guided by these
standards.
We therefore ask that you take some time to read and understand the Code. While the Code may
not answer every conceivable question you have, or situation you may encounter, we believe that
if you follow both its spirit and its letter, we will be able to meet the high bar we set for ourselves
of integrity and ethical conduct.
– Eric Lefkofsky, CEO
I. INTRODUCTION
A. The Code Applies To Everyone
Groupon requires all employees, board members, contractors, consultants, and others who may
be temporarily assigned to perform work or services for Groupon or any of its subsidiaries to
know and follow the Code. Failure to do so can result in disciplinary action, including
termination of employment or a services agreement. Each person associated with Groupon has a
personal responsibility to incorporate, and to encourage others to incorporate, these principles
and values into his or her work. Waivers of this Code may be granted only by Groupon’s
General Counsel; provided, however, that any waiver of this Code for any of Groupon’s
executive officers or members of its Board of Directors may only be made by the Groupon Board
of Directors or a Board committee and will be disclosed by Groupon to the extent required by
law.
B. Asking Questions and Reporting Concerns
Groupon requires every employee to read the Code, comply with it, and ask questions if any
information is not clear. This Code cannot provide definitive answers to all scenarios.
Employees are encouraged to seek guidance and ask questions when a situation arises for which
2
the answer is not clear, when they are concerned about a violation, or as otherwise directed in
this Code.
Employees may ask questions or report concerns by speaking directly with their manager, a
member of Human Resources ([email protected]) and/or a member of the Compliance Team
([email protected]).
In situations where anonymity is preferred and permitted by law, individuals are encouraged to
make a report via the Internet-based reporting tool at EthicsPoint
(https://secure.ethicspoint.com/domain/media/en/gui/31495/index.html). Groupon will make a
good faith inquiry into all reported violations, and expects cooperation and honesty from
everyone involved in such inquires. Groupon is committed to a confidential inquiry and
disclosure process to the extent practicable and allowed by law.
C. No Retaliation
Groupon prohibits retaliation against any employee because of a good faith report of a violation
of the Code or participation in any investigation of a violation. Retaliation also includes any
conduct that would reasonably dissuade or discourage an employee from raising or reporting
such violations through our reporting channels or with any governmental body, or from filing,
testifying or participating in a legal proceeding relating to a violation of law, or otherwise
cooperating with an investigation of such violations. Employees who feel that they have been
subject to retaliation should immediately notify a member of the Compliance Team and/or
Human Resources via email at [email protected] and/or [email protected].
II. FOLLOW THE LAW
A. Groupon Takes This Seriously and Expects the Same of Its Employees
Although Groupon does not expect its employees to be lawyers, it does expect that employees
know the major laws that affect work at Groupon. Some laws that are relevant to Groupon’s
business include intellectual property laws, privacy laws, laws prohibiting deceptive or unfair
business practices, laws prohibiting restraints of trade, and anti-bribery laws. Any employee who
has questions about compliance with laws or regulations affecting his/her work should contact
the Compliance Team.
B. Anti-Bribery
Employees should adhere to Groupon’s Anti-Corruption Policy, incorporated into the Code by
reference, which can be found on Skynet at https://skynet.groupon.com/community/employeepolicies/
global-legal-policies/anti-corruption. That Policy provides that employees may not pay
or accept bribes of any type, regardless of whether the conduct is in the public or private sector.
A bribe may generally be thought of as giving or receiving anything of value, directly or
indirectly, to influence an act or someone’s decision, or inducing such person to use his or her
influence.
As outlined in Groupon’s Anti-Corruption Policy, Groupon worldwide is subject to the U.S.
Foreign Corrupt Practices Act (“FCPA”), which prohibits offering to pay, paying, promising to
pay, or authorizing the payment of money or anything of value to a foreign official (such as
3
government officials, political parties, political officials or
THE CODE IS A BLATANT LIE. YOU DON’T GIVE 2 SHITS ABOUT YOUR CUSTOMERS AS LONG AS YOU GET THEIR MONEY. THEN ITS ALL ABOUT IGNORING THEM WHEN THEY CALL IN. WHAT EXACTLY IS YOUR DEFINITION OF ANTI-CORRUPTION? BECAUSE THIS COMPANY IS THE MOST CORRUPT THAT I HAVE EVER SEEN. AT LEAST ON EBAY YOU KNOW WHERE YOU STAND.
There is a reason why they out sorce.. It is so their staff has no rights just like the customer and the merchant. This company should be Sued for fraud and ethics violations!
They hired a bunch of in state csrs to help then fired them within a year to outsource with cheaper overseas agents
Invest in more commuacation between the custorm support and upper management!
I have asked a question of support once a day for two weeks now. No one has answered my original question and they all provide a standard answer which does not apply to my question. Seriously, does anyone actually read and understand a question in that “support” staff? I intend to keep asking in basic English and then print all Qs and As and send them to corporate. I tried calling but a 45 minute hold is absurd!
The hung up on me twice!
I purchased a service from a dental office. After the merchant failed to return my numerous calls to make an appointment, I contacted Groupon to receive a refund because I needed to receive my Groupon dental service in tandem with another dental service. Groupon decided to try to turn the service around by contacting the merchant; the merchant still did not contact me. AND I never received a refund. I persisted placing calls to Groupon and Groupon allowed time to go by beyond the expiration date by not responding to my request for a refund.
Groupon has decided to instead of returning the funds to my card to fore me into using their Groupon Bucks. This is ridiculous and arrogant of Groupon to assume that they can decided how a customer’s funds are to be used and/or retained when their merchants fail to perform on a contract.
I have been a Groupon since 2010 and this is very annoying and is a customer service nuisance as I feel harassed by Groupon. I will continue to stay on course and pursue the initial of receiving refund of my initial offer/purchase.
This same thing happened to me. I have been told the managers can’t override the system to give me a refund. I have ask d to speak to someone that can. They say there isn’t anyone. Please let me know if you ever get a refund. I don’t want the grouping bucks because I don’t ever want to use groupon again.
HAS ANYONE RECVD ANYTHING BACK FROM GROUP-ON? I ATTEMPTED TO PURCHASE
SOMETHING ON THE SITE. ORDER WOULDNT GO THROUGH RECVD AN EMAIL FROM SUPPORT SAME DAY, AND HAVENT HEARD ANYTHING BACK IN A WEEK.
DO WE REALLY NEED TO BEG FOR THEM TO TAKE OUR MONEY AND GET US AN ITEM?
ITS RIDICULOUS. HORRIBLE EXPERIENCE.
you should take that as a blessing and take your money somewhere else. they will just rip you off and when you try to get help with the issues your having with the items you purchased they won’t do a dam thing to help you out other than offer you a couple dollars on your next purchase
I have purchased and paid for an item which was never deliver at all. And Groupon has got the cheek to indicate in my account as “closed history”. How can they do this, its like cheating. I called, written to the customer service and all they can said is “under investigation”. THIS IS REALLY ANNOYING!!!!!
I should have read reviews on groupon before purchasing anything. This was my first time purchasing on groupon and my last. I ordered girls leggings and instead received shorts. ive sent emails including a picture which they asked for and I have not heard back. I live chatted with someone that didn’t understand my issue and was telling me there are no returns- can u believe that they don’t want you to return an item that you never ordered. The person over live chat was rude and would not provide a customer service number even thou I asked multiple times all he kept writing was that he already resolved my issues. I was not given a customer service number until I asked for a corporate number.
Also 6 days after I ordered a pair of sandals I recived an email saying sorry no inventory so you’ll get your credit that will take up to 10 days.
I still have 3 other items on there way. I will be returning everything I purchased from groupon and will never purchase anything again. I will tell everyone I meet to never purchase anything from Groupon because it’s a scam- bait and switch
I just filed a complaint w/Attorney General. I purchased a Groupon & their code apparently did not work. Consequently, I did not get the promised discount & Groupon refuses to reimburse me. Instead they gave me credit I don’t want. It feels like a scam. They kept my money for their own gain.
My order was sent to another STATE! I cannot get Groupon to help me and UPS says it has to be handled by the sender, not them. I believe UPS more than I do Groupon. This order is over $250 so it is significant amount. I will try to get my charge card to address it and will stop doing any more business with Groupon.
It is a nightmare dealing with them.
I had other issues on other orders and because they were not expensive items I did not address it. Shame on me, that’s how they get away with failing to offer service of any kind!
I have an issue .. I dont see a reply to any messages.. Plse advise
I purchased a Groupon for Whole Foods. When I tried to redeem it, I was told it had no value. I never redeemed this voucher. I on-line chatted with one of your customer service reps. After a while, she told me my account showed a different code for Whole Foods to use. When I questioned why the code and bar code that was printed on my voucher would not work, she had no explanation.
Why would you print a bar code / number that would not work? And, how an I to know whether on my next trip to Whole Foods the “NEW” code will enable redemption?
The rep told me she would escalate my problem and I may hear back in 24-48 hours. How can something like this happen? It leaves a bad taste in my mouth for Groupons.
I would appreciate hearing from you.
Dear Groupon
I am writing to my dissatisfaction about the delivery of my order.
It was promised to be delivered in 15 days and it is almost 30 days now.
I called numerous times but the answer is always on you will get a response about your order.
Finally they say the product is on the way and they gave me a fake tracking number which cannot work.
I called a few times again written emails and still no product or refund.
My next move will be to send a letter of demand since it has fallen on deaf ears now all my complaints
I am surprised such a so called great company has very little care to resolve issues like this.
Hello.On my first order from Groupon,I received the wrong entire order.I returned the order the following day and to this day have not received a refund.I have emailed the tracking number and pictures of what my order should have been to Groupon.I’ve been emailing about 5x and have had different reps but no one is professional enough to solve this and give me a refund.It has been over 3 or 4 month now.I have provided emails back and forth,but no one is taking care of this matter,and I’ve repeated the issue over and over.I will be looking into filing a small claims against Groupon or find some other kind of means to get Groupons attention.I am disappointed with the customer service with Groupon. Please get in touch with me to resolve this issue. A very unhappy customer.
Hello, I have been emailing and calling about my order. I have been on hold for more then 2hr on two different occasions with no one picking up. I need to know what will be happening with my order; since it was not delivered to me and I still haven’t seen my product. I’ve purchsed from here before and was very satisfied but it seems that it’s noones problem but mine. At this point I am not losing 200 dollars and if my best solution will be to go through the BBB I will do that. I’ve been at this since Saturday, Monday, and now Tuesday .
Thank you
M. Mejia
EMAIL ME SOMETHING I WANT TO KNOW. WHERE ARE MY ORDERS
It has came apparent this morning that a customers concerns are for lake of a few choice words “noncompliant when it comes to the customer. At thios point I am very disapointed inthe handleing of my issues!!!!!! Not one time of my request to carry this futher to upper management was i allowed the email address a contact manager / phone number. Two customer service and on Sarah P. and a supervisior by the name of Adrin W. !!!!! told me we are all you can speak with there is no one else. I again requested more corpoate contact information to address my concerns and again was told they dont have that info there is NO one ELSE!
May i ask at this time where is the leadership of this multi BILLON dollar company at????
Debra Masters oh if there is anyone my # is 8593586925
NOW I AM DONE WITH ALL THESE CORPORATIONS WHO HAVE NO AMERICAN PHONE NUMBERS WHERE I CAN SPEAK TO PEOPLE OTHER THAN IN THE PHILLIPINES. (THESE MUST BE SWEAT SHOPS FILLED WITH UNDERAGE OR UNDER-EDUCATED PEOPLE RECEIVING LESS-THAN MINIMUM WAGE) THEY DO NOT KNOW ANYTHING OR ANSWERS TO MY QUESTIONS UNLESS IT IS PROMPTED A SCREEN. THIS IS RIDICULOUS!!!! I HAVE BEEN TRYING TO SPEAK TO SOMEONE IN CHICAGO FOR 72 HOURS. I HAVE MADE ARRANGEMENTS TO TAKE MY BOYS TO CEDARPOINT AND THERE ARE NO TICKETS BECAUSE THEY CONTINUED TO SAY MY ACCOUNT HAS PURCHASED MY LIMIT. I HAVE PURCHASED “NONE”