Contacting Burger King Headquarters
Burger King headquarters controls one of the most popular fast food restaurants in the United States. Signature dishes like the Whopper are what separate Burger King from other fast food joints. The corporate office also works within the community to improve lives and the environment. Some programs include BK Positive Steps and the Burger King McLamore Foundation.
Burger King Headquarters Info
Address: Burger King headquarters operates in Miami, Florida. The mailing address is the same as the physical address for the corporate office.
Burger King Headquarters 5505 Blue Lagoon Dr. Miami, FL 33126
Phone Number: The phone number for the Burger King headquarters is 1-305-378-3000. Customers can also choose to contact the customer service department with issues at 1-866-394-2493. The corporate office is open from 9 a.m. to 5p.m. Monday to Friday.
Email: To reach Burger King headquarters by email you will need to fill out the feedback form on the official website [+]. The feedback form asks for personal contact information and information about the restaurant you visited. You can choose Not Applicable if the contact is not in regards to a visit at a local Burger King.
Website: Customers can access the official website for Burger King [+] to find out more about the restaurant. There is little information about the corporate side of the business or Burger King headquarters on the official website. You can try the About Us [+] side of the website for corporate information.
Burger King Headquarters Executive Team
Burger King headquarters is home to a management team and a Board of Directors.
Management Team
Daniel S. Schwartz – Chief Executive Officer
Joshua Kobza – Chief Financial Officer
Azel Schwan – Global Chief Marketing Officer
Heitor Goncalves – Chief Information, Performance and People Officer
Alexandre Macedo – President of North America
Jose E Cil – President of Europe
Jose Dias – Latin America Global Development and President
Elias Diaz Sese – Asia Pacific President
Rodrigo Musiello – Global Operations
Jill Granat – Secretary and General Counsel
Jacqueline Friesner – Chief Accounting Office and Controller
Board of Directors
Alexandre Behring
Bernardo Hees
Martin Franklin
Paul Fribourg
Alan Parker
Carlos Alberto de Veiga Sicupira
Alexandre Van Damme
Roberto Thompson
Burger King Headquarters Brands
Brands available from Burger King headquarters are offered at restaurants all over the world. Names like Whopper, BK products and Big King. The newest brand from Burger King is Satisfries.
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Visited Burger King in Glassboro New Jersey. Been there several times in past years. Restaurant totally empty. Tried the new taco. Not a picky eater but one bite did me in! I think the taco was made days earlier. Never had a fast food item as soggy and dried out at the same time. I’m not a complainer but this was disgraceful. Never going back!
I went to Burger King Norwich,ct. to try the new crispy taco at 3;30 in afternoon…it was next to taco bell but decided to give it a try at BK…AWFUL!!!!!! It was so hard and no lettuce was seen It looks like it was nuked at least 3 or 4 times ..to hard to bite into…If I was’nt so tired I would have went back to do something about it. I wonder what its like if you don’t go to drive thru!!!????? Well next time it will be Taco bell for sure!!!
Since when is it acceptable for a business to charge for service they’re not going to give and then keep the money for service the customer didn’t receive? I placed a mobile order though the app in Louisville, MS on Sunday. The app and everywhere else I’ve looked states that the store stays open until midnight. I placed my order at 11. When I got their, they were closed. I was greeted with an attitude and told we’re closed, you’ll have to come get your food tomorrow. That is completely unacceptable but evidently it isn’t to burger king because i have filled out the complaint form, i have called and it’s now almost a week later and I still haven’t gotten the refund for food I never got. If this ever happens to you, dont be like me and be stupid enough to think you’ll be offered some sort of compensation, maybe a gift card for your troubles, because you will most likely have to fight just to get your money back.
Hi this is Terrance McNulty! Me and my wife Rosanne are sitting here eating food at your Moon Township location and the music is overly loud. Employees refuse to turn it down. Please help, me I am not deaf.
Thanks Terrance
Hello BurgerKing, your employee Heavenly was wonderful in her customer service, beautiful sweet smile as she served me. “And here’s your amazing taco!” That made me smile. Yeah the tacos sure was questionable in how it looked and didn’t taste real, reallyitwas an ugly sight.
Yet I believe Heavenly of your Lakewood, Wa store deserves employee of the month!
My husband and I agree these tacos are the worst fast food item we have had but would not eat and we are in our 50’s it in no way looks like the taco in the commercial we threw them away was not going to eat something we could not even tear. All we can say at this time is shame on you Burger King for making such garbage and trying to pass it off as food. Stick with what you know stay out of the taco business
I had the Tacos yesterday and they were the worst I’ve ever eaten. They only had an extremely small amount of beef (I think), unlike the commercial there were no other items.
The service at the Burger King in Saugatuck, MI has the worst service. It is owned by the Holland, MI store and they use the Saugatuck site to train their staff for the Holland facility. Therefore, Saugatuck never has anyone who knows what they are doing and no one ever gets decent service.
I had the worse experience with Burgeer King here in Pittsburgh Pa…@ 2900 Brownsville road store: I purchased 3 taco’s for my great grand children and they were “nuked” to the point that all filling was brick hard, bottom of taco shell was soggy, around edges of shell was so crispy it was hard, whole experience was like eating off the bottom of your shoe after you stepped in dog crap…Of which even my dog eats better, it is a nasty food item ans Burger king needs to stick with what they do best :::BURGERS!
Same here in Springfield, Ga…. disgusting! Commercial is completely misleading! My dogs definitely eat better!
I heard you guys were going to bring in the impossible burger. Can you bring in Vegan breakfast sausage as well?
hey my name is Daniel Carmona and i Live in LA, i remember bk was always one of my favorite fastfood places growing up but i left eating there a long time ago because i became vegetarian. When I heard you guys were coming out with a Vegetarian Whopper I was really excited but finding out it wasn’t anywhere near my location really sucked! I would love to become a customer again to one of my favorite places. Please bring those Vegetarian Whoppers to a location near me! 🙂 Love you guys tho!
I was really happy when i heard BK was getting an app with deals like McDonalds … but when I went to make my first purchase at BK it turned out to be a hassle because instead of using a simple scanner to scan my order i had to take the extra time to type in my email address and password … no fun the extra step to type in my email address and password when your 30, 40, 50, 60, 70, years old … and i bet the younger generations don’t like to bother with the trouble when you can just go to other fooderies and not have to type in your email address and password … please change this long hassle way of purchasing food from BK .. and use a simple scanner to scan our order… and I will come back to BK …
way make it easier for your customers and i will come back
My family has had multiple issues with the burger king located in 1530 N Dupont Hwy, New Castle, DE 19720.
Thanks for NEVER getting back to me. I’ve been calling and emailing since June and each time I get the same reply, one of your customer service agents via email they tell me someone will be contacting me.
I can tell you 1 thing. The worst service that I have ever seen is in St. Joseph Mo on St. Joseph Ave. Hands down the worst fast food and drug using staff that I have ever seen. Even worse than any Mc Donalds anywhere. It was remodeled a few months back but even if you polish a turd it is still a turd. I’m 100% done with BK. You can thank the owners there in St. Joseph Mo. A lot of us are done. Just close it. It is trash just like the workers doing the dope in the lot there.
2828 west northwest highway Dallas TX 75220
The manager called me today if I was still interested in a job after over a year and 6 attempts to get hired. He was very rude the hiring manager can’t remember his name. When I said I was no longer interested and what was his name he hung up on me. Now I am a black man and all that is in that store and all the other stores managed by this franchise are Mexican so they didn’t want me there in the first place or it wouldn’t have taken over a year to get called y’all need to watch the managers hiring practices
Thanks for NEVER getting back to me. I’ve been calling since April, it’s now the middle of June and each time I’ve spoken to one of your customer service agents via phone, they tell me someone will be contacting me.
I work for Burger King in Rantoul Illinois i dont get any breaks but my break time comes off my paycheck also i have tried calling the district manager and i get a run around also since i called the dm my manager has punished me for calling her by dropping my hours this isnt right
We live in Modesto CA, and have had terrible service at both locations. I believe its the same franchise owner, but reading through all the comments its not only the franchise owners. Anyway, every single time we go they are out of something. Mostly breakfast items. French toast sticks, biscuits, coffee…all before 930am. How are you consistently out of these items? One location was out of mayonnaise. Another one out of BURGERS! Burger King then became Chicken King because that was all that could be ordered. Of all these issues and complaints, I am FLOORED that no one in corporate is doing an overhaul. I understand they are all franchised owned, but its the Company’s name that is being ruined. Franchises do still have to follow guidelines and there is an obvious break in communication or breakdown of process, checks/balances, somewhere. If this continues, I cannot see this business surviving.
So I applied for a job here in Bakersfield. Then I got an email stating it to call the hiring manager. So that day when I got the email I called down to the location they stated that the hiring manager was not even there to tell tomorrow that she was off. So the next day I called back she tells me to go in for interview I go in for the interview she tells me when she came in and she didn’t even know that her boss went through the emails and made interviews. So I have my interview a week later she told me to go back in I do my intake papers I even get my uniform and she says I’m hired. just for the day that I go into work she says that they cannot hire me right now that they don’t have enough hours there and that she has to hold off on hiring me. That is not okay and I would like for somebody to contact me back because if they say I’m hired and give me my uniform then why ain’t I working.
I even have the email stating to call down to the location where the hiring manager was going to give me my interview.
Dear Burger King:
You may be aware of the massive problem of plastic pollution throughout the world. Over the past few decades, plastic has been overtaking the world with its toxic chemicals and mass production. One of the main nuisances of the world’s environmental problems is the plastic straw. This short plastic tube of death has caused damage to the world’s ocean, killing young animals that have cause no harm to the world. According to an article written by Alix Langone on money.com. Some scientists estimate there are 7.5 million plastic straws polluting U.S. shorelines, and anywhere from 437 million to 8.3 billion plastic straws on shorelines around the world.” One solution that may slow down the process of this world-wide dilemma is the Twizzler.
This candy is known throughout the world as a fun, twisty, and colorful candy to enjoy, with the right amount of sweetness. A neat thing about this candy is its ability to be turned into a straw with the power of our teeth. With a Twizzler, you can drink any cold, sweet beverage with the satisfaction of eating a Twizzler towards the end. My recommendation for your brand is to use a Twizzler as a straw to reduce plastic waste coming from your brand, giving your company a good reputation, thus forward resulting to you guys making your business model open to environmentalists who want to support smart businesses.
I understand that switching from plastic straw to Twizzler straw will cost a lot of money for your company. However, spending more money for Twizzler straws will attract environmentalists and people who aren’t the biggest fans of plastic pollution, to advertise your brand, again, causing more people to buy your food and drinks, leading to you making that money back. I also understand that the Twizzler gets soggy in the drink when left in it for long amounts of time. This makes the experience when drinking your drink less enjoyable and kind of gross. Even if the straw decomposes in the beverage, your can either have different types of Twizzlers to fit the taste of the drink, or you can freeze the straw ahead of time to make it firm and enjoyable for everyone.
Overall, switching over from plastic to edible straw would help the environment, your brand, and inspire other businesses to start doing it as well. It will also improve your customers enjoyment when eating and drinking at your place. If this is not possible due to the sheer amount of money needed, I completely understand.
Sincerely,
Tyler M.
went to the burger king, downtown Pittsburgh. I was served a raw spicy chicken sandwich. I did take the sandwich back, the manager Orline (sp), acted as I undercooked the sandwich myself, I did not receive an apology, nothing. It appeared that she took my return of the raw sandwich personally. there was absolutely no compassion, no good customer service at all with her. She took the sandwich and threw it away, so that further tells me that as a manager she is not going to address the issue with her staff. She could have apologized and acted like she was sorry for the situation, it could have been resolved right then and there. again, good customer service can take a bad situation and turn it around.
31/05/2019
We are regular customers at you jim fouche road allensnek
We just want to raise our concern about the service we recieved tonight
The staff are yelling at each other o the exctent where you cannot hear yourself
Our order was wrong
We ordered 3 Bk fusions peppermint and the container was 75% filled
I’ve got fotos as proof and can forward it to you on request
Regards
Brian Gavin
I’m outraged at how my wife was treated at the Neptune NJ Burger King. She wasn’t feeling that well and only wanted a hot cup of water for herown teabag at which they said she had to pay for the cup. She said she thought that was nuts but ok. The girl behind the counter got right up into her face as my wife was looking for the money. My wife should not had said “Don’t be a B”, she did not call her one. She was told to leave by the girls mother/manager. A little verbiage back and forth, nothing bad and left. As she left she felt threatened as the entire staff followed her out then proceeded to throw full garbage bags, that broke and left food and grease on her car as she was calling the police. I a retired manager of a store and no matter how bad the customer may seem to be, that is no way a place of business should be run
Burger King customer service is non-existent. They think a Wopper fixes bad service. Store mgr for 6am shiftcat store4523 should be fired
I went to burger king today to save money and because I have always valued their value meals and deals. What I witnessed disgusted me, they said it would cost extra for ranch packets when it is usually free.I just want to say that this is taking advantage of the consumer especially when people like me and my husband are homeless and are on limited income. newsflash to corporate: if you want to run a business raising prices and being rude to customers not to mention discriminating homeless people is not going to help your business. If you keep treating people this way you are going to end up in bankruptcy not to mention lawsuits like starbucks. Everybody should be allowed to use the restroom and if the person needs extra time like for number two they should let the manager know, and if the manager suspects foil play they can take pictures to show they have number two. If the person is talking on the phone or curling their hair then that is not ok. As for teh prices, have a seperate menu for people that are on abudget and put alimit on ranch packets per customer like 3 . As long as it is not like 10 packets then I see nothing wrng with it, and if they ask for more then three then start charging. You also need to teach your employees not to make faces at people because they are a diffrent race or not wealthy liek other people. If you want to run a business you need to see each person as a cash machine and be willing to work with their budget and not let your closemindedness get in the way of a sale. A lot of people stop going to burger king because people are either kicked out of the restroom for illegitimate reasons, are charged unreasonable prices, or treated like they are inferior because of how they look or how much money they have. I hope this reaches your coporate office because alot of restaurants are following this trend today, like charging people to use the restroom and raising prices on a regular burger or item that has no special additives or discrimination and they are all losing business and I think it is sad because I actually enjoy the food and the atmosphere. It is a shame that the wrong people are running these places. Feel free to email me if you have any questions or comments, and just so you know yes I am homeless but I have a college degree, high school diploma, am currently working, and am planning to return to college to get my phd so I am highly educated and not someone who has no educational background. I also used to work at starbucks, target, and marshalls.
I placed an order at your store on highway 41 Apollo Beach at 9:54 p.m. it is 10:23 and I still do not have my order. I’m sitting at a table inside oh, this is where I place my order inside your store. I’ve been in town for a month and been here several times and each time it takes 15 minutes or longer as a walk-in to get an order. And the drive-thru is terrible also. Someone needs to look into this seriously.
Hello i wanted to fill out my survey online. But cant do that because the survey code isnt printed right neither is the store number. The address is 820 Herndon Ave Clovis, Ca. 93612. This is the 2nd time ordering from here why they make so many mistakes.
I order food i want it right. This store needs new employees. My fish sandwich was wasted because it wasnt given to me. Lost 4.09
Hello my name is Tim, anyway i love Burger King. Best burger out there. I remember back in the day when Mcdonalds used to sell pizza. I thought you guys make better food then Mcdonalds so I thought that they don’t corner the market when it comes to pizza so why don’t you guys do your version of a BK Pizza. I can picture it now and it sounds amazing. Anyway just a thought. Thank for reading
I am disgusted that your company is promoting political violence in the UK on Twitter. I will tell as many people as possible to NEVER eat your product again. 19 people I know feel the same way and are also actively asking friends, neighbours and colleagues to boycott Burger King permanently.
I have had three really bad experiences at the Burger King in Barnwell, SC(store 13364). Tonight finished it off. We will not be back. We had order number 35 in the drive through. When we pulled up and ordered one item, we were asked “Is that all” every item after that and we had a large order, it was the same thing over and over. We were then pulled up in the drive through. After 12 minutes I went inside to find that our food was sitting in a bag on the counter. There were no fries. They did not have two of the items that we ordered and had never told us that. They had served our order off and had no idea what we ordered. Last week we went to this same Burger King on a Friday night and they were out of burgers. AT BURGER KING???? Just not a good place to eat.
I work at bk#846 I had an death in the family and called out on a Saturday morning and was supose to close I had to do stuff for the funeral and I explained that someone covered my shift then I had an accident and hurt my knee my doctor gave me a time frame on how long I was supposed to be out but because I missed that Saturday they said I couldn’t work I had to contact the district manager I explained what happend to the general manager and he said when my knee is all better I can come back to work I explained that I was ok to work even the doctor said they still will not let me work I’m missing money and have to pay Bill’s and take care of my blind mother I need to work and I need to make money for bills like any other grown adult!!!!
Visited the Gardner, MA location and was totally disgusted at the quality of employees. 1 employee who was cooking, his pants were just about to fall off, the counter employee was totally unmotivated and could care less about the patrons who were waiting. The “person in charge” was making comments to the other patrons about his fellow employees who were at best working in neutral. It took ~25 minutes to get 3 orders of fries and 3 orders of 10 pc. chicken nuggets. Would highly suggest this location evaluate their current staffing. Poor at best.
Burger King on Shimmering Dr. Lakeland FL; Management needs to be a people person. Morning manager there has a nasty attitude with employees and customers. She needs to take a class of customer service, how to be a people person. If she can’t handle a job that relates to customer service, she does not need to be there working as a manager in a fast food place.
I live in Curacao Netherlands Antilles today is the first time I went to burger king on I will never go back there I went on buy a fish salad only to reach home on notice all I get is some old lettuce with cheese on the top a little paper bag with a little piece of fish looking like when you beg something no corrat no rasin no tomato yet on the sign show that all these thing is in the salad
I was going to do your survey, but it keep telling me it could not recognize my recipe. We stopped in to your Vandalia IL. Store again, only to feel exactly how I did the previous time. The you girl at the register makes you feel like you are putting her out just to take her order. Then when you get it it is not right. A real lack of customer service among the whole staff including the mgr on duty when she had to come out and fix the register for Bailey. Then we leave and I had gotten a fish sandwich that was a mess. It had so much tarter sauce on it that it was even coming out of the paper in the bag. I have gotten where I hate to go there even if it is convenient.
Hi,
I don’t know if i’m at the right place to file my complaint but i was at a king burger restaurent in Ivory Coast today April 20th 2019 (in Abidjan, inside the supermarket Sococe 2 Plateaux. The store Manager’s name is Mireille Diby. i see on the receipt # 25 749, Burger King, Abidjan, Sococe).
I ordered 2 coca cola and paid, a few minutes later i was handed my 2 cokes and i remembered that i’m allergic to caffeine an wanted to change one of the cokes into Sprite while i as still at the counter but the lady refused, saying that the order had already been paid for so she couldn’t change anything. i was unhappy and decided to speak to her supervisor. Her supervisor came (her name was Mireille Diby) and said she could not change the coke either because that’s the way it is (i was still at the counter). i told her that i’m not happy with that and went to have a seat with my wife and my kids. I then came back to ask for the store number so i could file a complaint regarding the issue, but again the lady refused to give me their store number and i told her that i have the right to complain if i’m not happy about something. The lady got mad at me and followed me on my table where i was with my wife and 2 kids and started yelling at me. I told her to stay away from me but she was still yelling at me and asked me to leave, so i could not finish my drink and had to leave. My wife tried to explain to her that she should treat her customer that i was with respect saying that “Customers are king and deserve to be treated with respect” and she (Mireille Diby) replied “ The customer is king, the customer is king, and what else ?…’’ she also added that i was at her work place so she is the one deserving respect and i had to leave. All this happened i the presence of many other customers.
And we eventually left. I think that lady named Mireille Diby gave a very bad customer service and gives a bad image of Burger King. Also, i felt like she was ignoring the basics of customer service. I honestly don’t think she deserves to continue to work for Burger King because of the ways she treats customers.
Best regards,
Sylvain Bodji
Hi
Yesterday’s I went to Senai International airport(JHB) on 3.00pm.for go back home.
And before I my flight call I feel hungry then I select “BERGER KING” Thai I love.
But your staff make me feel upset and I Think I too bad situation for me.Because after I order a big set for my family and your staff tell me waiting for two minutes. I’m ok and still waiting until my flight last call so I ask her (your staff)she said waiting and waiting.It ‘ more than 5 minutes that I waite your berger. The final, I said quickly pls. Unfortunately she said
“you come to do it by yourself “
I think your staff very bad manner, rough and terribly! I think your staff can not do like this with value customer. Pls.training the polite manner with good attitude for her(that she stand at cashier who important to serve customer directly) I hope your company have the best policy to manager with bad service from you staff when loyalty customer come to complaints.
Thank you.
Store #24504 Cleveland, TN. 11:49 am. Manager behaved inappropriately.
The cashier didn’t know how to do something on the register and the manager said to the girl, “Hold out your hand.” The older male manager then slapped the young girl cashier’s hand! He then said to the customer, “This girl is new and she talks too much.” I told the manager that slapping an employee’s hand is unacceptable, unprofessional and illegal and that I would report him to Burger King, which I did.
I got my e-trait on board papers sent to my email from burger king 9834 I have filled the paper work out and all.Ive been calling no answer I’ve called other burger kings and corporate office all of the above say that u are hired plus I got my on board papers tsonboard .The thing about it I have not got a phone call or interview could someone let me know wzup
I purchased 2 gift cards for my father as he usually would go to burger king to lunch on fridays. Both cards were purchased at the same time and both were activated. The first gift card was used to completion. The second gift card unfortunately was defective. I did not know this and neither did the store in Hamilton Ontario Canada. Store #2426. I was accused of using a fake card as the employee had never seen one of the white blue red yellow cards. They also claimed that the gift card machine was not working. This problem went on for weeks. I finally contacted Burger King customer service on March 13 2019. I was instructed to send an email with picture of the card and my information and they would send me a replacement. 3 weeks later nothing showed up, so I call and ask whats going on. Nothing was done, I was told to wait longer. Another week goes by, still nothing. I have been waiting for a month now to get a response. What do i get told: “if its not there by next week call back”. Seems kinda fishy considering when asked whats the status of this issue(was it processed, still in processing, shipped out, etc)they could not give me an answer due to the fact that customer service has no contact with the crown card department. How can one hand of a company not talk to the other hand of the company. I just want my gift card replaced so I can finally use up the balance. I will never go to a Burger King again. We have been weekly regulars at this location since 1989. Its a shame as Burger King used to be good, now its just lackluster food and crappy customer service. Hopefully people will realise that Burger King is not so good and will stop going.
I wanted to let Burger King Corporation how disappointed I am in the lack of standards that the restaurants now possess. I live in Washington State and they are cleaner in this state but the customer service and the product quality has depreciated over the years. I went back home and visited Kansas this past week. I visited the Independence, Mo store and was appalled at the appearance of the store. I feel like it should be shut down as filthy as it was and rat traps under the tables in the lobby. I worked for Burger King from 1998 to about 2011 ish. I will tell you that I carried one of the top stores in the district and gained top 95% in the district. Now The standards are at the least are low 20%. I cannot believe that the Kansas and Missouri health departments don’t close those stores down. I am very saddened at the lack of response from Corporate to give a better image to their brand name. No need to wonder why the business is failing. Maybe you should consider getting someone who cares about the brand to run it. I loved Burger King as I worked so many years for it now I am ashamed to say that!!! You have GM’s in Kansas who prey on young girls and yet the franchise owner still keeps him employed why is that? Labor is too low and cannot create a better image for the business. Employees are under paid and under staffed and not appreciated like they used to be. I could go on for days as I know Burger King inside and out and very saddened by the way its being ran.
My name is Tammie and i live in Newfoundland Canada i am and always will be a lover of Burger King as i am not big on fast food but when i do purchase take away it’s always been burger king.I bought four whoppers two days ago just after dinner and it was incredible dont get me wrong it always taste great but was extra tasty that day maybe were just after dinner rush etra fresh i don’t know i didn’t think could be any better till now. I always use the same location and everytime i place a order its ready to go in 5min or less so i would just like to put this out there so these guys get recognition for their great work and friendly/outgoing attitude they portray when you are placing your order
I WANT TO CAME AND WORK IN USA BURGER KING I AM FROM PAK. AND HAVE BK WORKING EXP. I ALSO BELONGS TO SPECIAL PERSON CATEGORY…..IS THERE ANY SOME ONE THERE TO HELP ME TO FULFILL MY DREAM….
don t work at Burger King, They suck to work for. I would recommend McDonald’s poor Wendys. good luck
I visited the 122and divison store and was very rudly talked to. The cashier couldnt understand anything i was ordering. She wouldnt even take the time to explain the new coupon system . Then she got the order wrong 3 times. Then when i asked for the items that i thought i had purshased. I was appoarched by the manager which happens to be the girls aunt. She begin to tell me what i couldnt do and what she wasnt gonna do to help me at all. Even though i had already paid for my food . She was very rode took things from my hand. Managers name was regina. She was very mean and rude and raised her voice . I have never felt more disrespected by any one has i had theses 2. The other cashier was also trying to explain to her managet what i was trying tonsay to her . She would not even listen to any thing at all.
Where can i report a restaurant using burger king products that are not not involved with burger king Corporation?
My daughter worked at store # 17370 in Pearland Texas. I am extremely upset of how management treated her and the other high schoolers.
1. She didn’t get paid when she first started there because she changed her account information. They were given two weeks for the information to be corrected.
2. Management consistently belittled and yelled at the teens on a daily basis. They kept saying you are going to slow but never helped them. There was not any organization present.
3. Above all, management did not respect their school schedule. My daughter told them in the beginning that she could not work until closing on week days because of school. Management constantly said “so” when she talked about her school schedule.
4. Last straw-She gave her two week notice for April 1st. She asked to work Saturday morning instead of evening to work on her school paper. The manager said NO! You have to work Friday, Saturday, Sunday and Monday. If not, you will get a “never to return”. This is unacceptable to treat anyone like this!
UPSET MOTHER!
Hi my name is sana and she is work burgers king this location 1015south Roselle Schaumburgil60193 my friend is Saba people starting irritating this person is first his name Mohammed shaifuddin and store manger Maggie and this store manger and shift manger Rosa but the Indian guts Mohammed shaifuddin he is doing rape for this lady in aresturtant and after help her manger and he can not help her girl and after store manger call police and my friend leave job over there help this girl but these crime people maggie and Rosa and Mohammed shaifuddin the guys still doing all time rape that why this location is good for girls
And after u want u action this location both fire job and suspended his other and don’t call store just send emails other wise what I do this more more so u need to do these people fire and suspended Mohammed shaifuddin and store Maggie and Rosa
Hello,
I feel I need to get to the point, I walked into store #703 to get some food for my family and noticed something out of the ordinary, one of your employees was wearing a du-rag on his head, I don’t know if you allow that in your place of business but it looked very unprofessional and unpleasant, honestly it looked like I just walked into a bodega, not good for image, now I really don’t want to get anyone in trouble or fired, I like BK and this location, I just don’t want to go back there and see this gentlemen
wearing that again, by the way I will not be leaving any info regarding me.
Thanks
Terrible! I bet he was wearing his black skin too! Honestly can’t he just leave that at home?? Shameful!
My 16yr old son works at the burger king on hacks cross in olive branch ms. His manager was cursing him out and trying to fight him when I arrived to pick him up, we reported him and nothing happened the manager was moved to another location and that was it..he wasn’t made to apologize to me, my son, or none of my children that was present in the restaurant I’m really tempted to get the media involved because in this case not only is the customer not right but he clearly didn’t care about us or the customer at the drive through window and burger king is allowing this behavior without punishment
I Worked at Burger King as well and I just quit because the co owner yells at his employees. Gay bashes his employees, talks about African Americans in a racist way. And I too am thinking about going to media and filing a lawsuit as well because this isn’t okay! This can’t keep going on!
Burger King in Augusta ga on Washington rd has bad service and old lettuce and something up with the mayonnaise and ketchup. I’m afraid to eat the food, plus to top it off the order is wrong. I think it’s time to hire quality people that have to appreciate their jobs instead of acting like they are doing me a favor by taking my order and getting it wrong.
I got the wrong order and didn’t realize until I got home.What can you do to fix my order? Thanks
My bag was stolen off my seat while I was eating at the BK outside Saint Giovanni Subway station in Rome April 14th after 2pm. There was a young couple sitting across from me who were nothing eating and caught them looking at me while I was eating,then a Male with a beard walked by me. I was sitting downstairs right by the staircase. I believe the young couple were there spying on Tourist and letting the third person involved when I potential for them to rob sits down. The fact that the young couple left around the same time as the third person who walked by me. I reported it to the Manager who wasnt helpfully at all and said I have to go to the Police in order for them to view the Camera. The fact that he mentioned that he saw me in the BK was an odd response. So they recognized me coming in twice, but yet they dont recognize a thief? Something is very off about this restuarant.
Very poor customer service at the East Lansing, Michigan restaurant. The male day manager refused to give his name to a customer, and instead just mocked him. When the customer said that she would complain to corporate, he said that his friends working in the restaurant would back him up.
2 out of three Burger Kings in Regina Saskatchewan Canada are terrible – Cant get the order right – When you try and call automatically goes to voice mail . Never a return phone call . Then you call the complaint department log a complaint and 5 days later do a follow up . Only to be told that don has called you and resolved the issue . What a lie . Would suggest that people do not waste any money at either Albert street location in Regina, Saskatchewan . No call back – No resolution – Order wrong on many visits -Cant even call Florida – They don’t answer the phone .
Attention:
I stop by the Rice street Larpenteur store just about once a week. The area is bad, and there are panhandlers all over. What bothers me is that there are panhandlers in the store, actively panhandling right by the registers. I’m a 6′ 1″ guy, they think twice about asking me for money, but they do! I would hate to think what an elderly woman, or someone else who might be more vulnerable might feel or think. I hope that something is done about this situation, thank you.
I just left Burger King on 104th and Federal in Denver. I stood at the counter for 5 minutes with out being waited on. Finally the manager (Angel) took my order. When I got to my table there was no cheese on my burger. I went back and informed Angel that my order was wrong. She said I didn’t order cheese. I told her I eat there a couple times a week and I order the same thing all of the time. She began to argue with me and insisted I didn’t order cheese and I must be mistaken. Again, I asssured her I know what I ordered. She would not shut up so I told her give me my money back and I’ll just leave. She said I refunded your money on your card so I could leave. I told her I wanted a receipt for the refund. She told me leave. I stated again not until I have a refund slip. At that point another gal behind the counter said “Good bye Sir” I again said I want proof of a refund. Then angel started pointing her finger in my face and said get out of my store. Then angel called out to her district manager and asked the district manager to get me out of the store. I finally got my reciept and told the district manger she really needs to invest in better managers. I have never had an experience like this at Burger King in 45 years. I eat there all the time. Not AGAIN!!!! 104TH IS WHERE ALL OF THE DEALERSHIPS ARE. THIS STORE HAS LOST AN AWFUL LOT OF CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My mom and I drive up to end of the window it looked very dirty on the outside
I went here for dinner. The women over the speaker was extremely rude. Told me to pull to the window in a very unprofessional matter. When I got to the window i asked for her to repeat the order and she had unprofessional attitude. Then as I handed her my card to pay, I said I have a coupon she was very upset I didn’t tell her at the speaker. Then when she took my card she didn’t give me a total. Or a receipt when I asked for it. She refused. I would like to speak to someone.
I ordered food from the loughborough location in St. Louis and I’m not pleased with the quality of the food. The food is cold to the touch and old. I tried to fill out a survey to report this issue but I was not given a receipt. Highly disappointed. Probably never going back!
I am complaining because it’s not acceptable I’m anyone restaurant and then to have a manager accuse you of planting a bug in your own food that I didn’t have more then 10 minutes. Today I purchased a sourdough combo and as I opened my sandwich a “BEDBUG” after researching it that’s what a pets control person told me after they saw the picture I thought it was a roach but just the fact it’s a bug it’s NASTY and to be accused of locating a bug as such and planting it is not acceptable again. And they did NOTHING other then say oh it wasn’t on there before smh
I want burgerking in Ontario mill in 1 mills circle, FC. 08 Ontario ca 91764 .I use my coupone before order my food ‘the staff talk us can not use in this store ‘that is very strange ‘can not use why they sand coupon in my house .
I have bought Whopper Junior meals all over the country, most frequently in Alaska where I live, and had no problem getting a senior discount (I am 72). However, at the Burger King in Ridgecrest, CA they refuse to give me a senior discount for a meal. They claim I must order the burger, fries, and drink separately and they will discount each item separately by 10%. This makes it more expensive than if I ordered the regular whopper junior meal and paid full price without the senior discount.
Apparently Burger King’s policy is to give senior discounts only if they feel like it.
I love their burgers but don’t like being jerks around.
We stopped at the Burger King for lunch today while my kids were playing I saw the ceiling falling apart that is horrible I even took a picture of it
I was recently in the Burger King in North Vancouver, BC, Canada with my 4 yr old son and a couple walked in and changed their baby’s poop diaper on the table. They weren’t even paying customers. I told the staff and they didn’t do a thing to stop it. I asked the women to go to the bathroom and she just said “Ya ya I know” . There wasn’t even a manager there when I asked to speak with one. They said ” they would have to text her”. This location should be closed down. DISGUSTING!!!!! I have called BK and no one has called me back, Quite embarrassing for such a large corporation.
AGAIN I AM BEING SEXUALLY ASSAULTED AT WORK BURGER KING … IVE REPORTRD IT NOW IM BEING RETALIATED AGAINST. IM FEELING LIKE THE HEADQUARTERS DONT CARE CAUSE NOBODY HAS CALLED RESPONDED NOTHING TO HELP ME! 979) 316-0830 THIS THE 4TH TIME IVE DID THIS.. THE ATTORNEYS ARE LOVING YALLS CARELESSNESS
I stopped at Burger King last night in New Orleans on the corner of North Robinson and Franklin avenue and I was refused to be waited on because I pulled up to the window however I’ll talk to females in there standing up talkin doing nothing it was about 10:30 the doors lock they had two kids running around in there and the lady told me I needed to turn around and go back to the microphone and all the food there was no one in line Burger King was empty I tried opening the door was locked so I went to the window I asked I said you serious she said yes I said a lot of times the speaker don’t even work y’all say pull to the window or the speaker is working and they tell you pull to the window and you mean to tell me you refused I will never be going to that Burger King again that was to unprofessional they were in there playing I didn’t even trust the food after that.
Ive been trying to contact headquarters for some months now due to issues at work that is illegal & when I reported the issue it turned into fun & games & my General Manager then made me a new name badges. Saying @myname (with a cat picture after my name) as the store laughed. It only gets worse because i report things. Ive spoken with my attorney please call me 979)316-0830
I had a problem at the Burger King on Harbor Orangethorpe in Anaheim CA. Yesterday first time I purchased the 2 for six dollars and the burgees was not good nothing was fresh and burgees was half put together.
I have to say to burger king in gorham NH is the worse ever. They obviously need to get more help. I went one afternoon with grandkids it took at least half hour for 2 burgers and a 4 piece nugget. Then the cook in the back was using burger language. Then my 80 year old mom and her sisters went and they were locking doors for 10 minutes. Unlock let few in lock it again. My mom did not feel safe says will never go back. Please come review this place so you can see for yourself how bad it is.
I already left my complain about your worker Tabitha but i also forgot to tell you that they are very rude they see you there on the line waiting to be serve they look at you and always walk away, so you have to wait until some one comes like 10 to 15 minutes wait of just the worker seeing you and walking away until finally some ones comes they see you as if no one is there, poor service 102 Abe St San Angelo Texas store located. thank you
we love burger king goes every week we are seniors, and ofter take our great grandson, but you have a worker there by the name of Tabitha which is very rude I don’t think you should have a worker like that woking in your place. there were more people making comments, about her rudeness your store is located on 102 N. Abe St. San Angelo Texas I do thank you very much but if she continues there we will stop going there and all my family
My name is Wayne duenas I work for the new burger king on stand Schlueter loop in killeen tx and I rent in to start my shift and the assistant manager sent me home cause there was an new employee that started to day and I was heading to my position were I surpose to be at which is front counter and there was a new hire getting trained by a another employee that came in at 11 so the assistant told me to go home cause they don’t need me there at work so the assistant clocked me out so now I lost hours cause they send me home I have a family to take care of i can’t afford to lose no hours but I feel am not getting no hours at all cause am only working 3-4 days out of the week and I can’t afford these lil pay checks I had some issues with the assistant manager in the past and she has been treated me like am slow even she is rude to customers she roles her eyes and argue with them to me that’s not professional as a assistant manager like they say CUSTOMERS IS ALLWAYS she’s all ways on her phone and spend time in the office and when it’s slow goes out side and smokes a cigarette even when it busy she’s always no where to be found when we need her she throws us employees an attitude everytime we try to talk to her.
Good morning,
Can you please help me find accounts payable phone number or have them call me. I have been unsuccessful contacting them for some past due invoices on services we have provided. Thank you for your help.
Respectfully,
Gladriel Merriman
[email protected]
11118 NE Halsey St. Portland, OR 97220
503-454-0997 Office
360-213-9234 Cell
503-427-0181 Fax
Hi my is darin and would for someone to give me a call about….. my payroll…
used the app for the $1 whopper…I got to the restraunt, it said it was closed for renovations…BK now has my $1.07 and I got nothing…Customer service in afghanistan says a team member will call me in less than 7 days to start the refund process….I call the another BK restaurant in the next town to try to get the number for the regional manager…The store manager stated to the employee talking to me, he would call me back in a little bit…Never called… I just want my $1.07 back, BK is the most unresponsive company to complaints…Without being unreasonable, if you have a legit complaint against a business taking your money without providing the service they promised,I have never come across such simple problem to fix with absolute no reponse… #Westoleyourmoneyrightaway
I purchased a double cheeseburger from the Burger King in Groton Ct. The burgers looked like they were pieced together, I do have pictures if anyone at headquarters is interested. I did try to use the contact page on the Burger King website, but apparently if you try to leave a comment that is negative it will not let you submit it. I know that Burger King is a fast food restaurant, but I find this unacceptable and lazy.
I recently as in a few hours ago had lunch at a Burger King Restaurant. The service was so slow that my food when brought out was cold. As I watched and waited for my order I noticed many employees just milling around not really doing anything. I also watched the area where the sandwiches are placed to be bagged or put on a tray to be served up and noticed that the food in my order was sitting there when it was finally put on a try to be delivered to me. My food had been there the majority of the twenty or so minutes I sat there watching for my order to be called out. I find it odd that those employees can’t get the food out while it is hot and leave orders sitting while waiting to fill one large order. Can’t they multitask even a little to keep things moving?
Cold food never go there again
We were at the Burger King on
7757 Irlo Bronson. Highway in Orlando and waited in line for 25 minutes and got no service. A worker called fransco cussed and my sister in law my wife and myself. He locked my sister in law out of the place of business and just kept going with the smart ass remarks and attitude. If you can have a person like him represent your business then I will never go to Burger King again and make sure I post this in social media as well. Your employees needs to learn how to handle a rush and they locked the doors 2.5 hours early and turned away customers. Your manager seems to be incompetent at that place as well. You need to either shut this place of business down or you need to fire everyone there as start over. I own 2 small businesses and if I had customer service like that I would be ashamed.
Went to my local Burger King here in Ontario CA store #4386. We were in the drive thru line for well over 25 minutes with only 2 cars in front of me. Took 12 minutes to order after 1st acknowledged by employee at the drive thru. After finally getting our food, the fries were cold, the 10 piece nuggets were cold and more like a 7 piece. I ordered the 6 dollar king meal and shocker, they forgot the cookies! It’s no surprise why this company is close to the same quality as a McDonald’s or Wendy’s. Don’t think I’ll be visiting the “king” anytime soon.
After almost 5 months waiting between the local store location, its franchisee’s office and the so called Burger King Customer Relations number. My last hope is that some one will have the conscience to do the right thing and get back to me and replace me order from Thursday, August 9th of two double cheeseburgers and a medium Dr. Pepper. on that date at 11:36PM, I stopped at your Bergenline Avenue in North Bergen location and ordered the above items. After going through the drive in I decided to pull over and have my meal. Unfortunately, the bund on both double cheeseburgers were hard and the double cheeseburgers were cool. To make matters even worse, my medium Dr. Pepper was completely flat! Since this location closed at 12 midnight, I decided to call back this same location on Saturday, August 11th and spoke with a woman who informed me that she was a manager. I requested her nsmevand Sunday out refused to even give me her first name. Great public relationship skills! I then decided to call the 855 number listed and the bottom if my receipt but unfortunately the number listed was born in working order.
On Monday, August 13th. I decided to call the store once again and requested the franchisee’s telephone number. I called it and spoke with a woman named Maureen which then switched me to Larry who was supposedly a district or regional manager. I expressed my disappointment and disgust. Since then, I have called numerous times and have spoken with Maureen and have been told that Larry was on vacation and someone would be getting back to me. Well, needless to day no one had the courtesy to return my calls. Coming from s retail background, I am appealed at the lack if concern for them customer. All I would like is my order replaced. A whole six dollars and two cents!
After waiting for such a long time with no response, on September 21st, I decided to call your 800 customer relations number. I was informed someone would be getting back to me within 24 to 48 hours. I have called numerous times Since then and hsve been out on hold and then advised that my complaint had been escalated to management and someone would be getting back to me! This is certainly no way for a faithful Burger King customer or for that matter, anyone to be treated!
My name is Cordarrius grays I got fired 12/21/18 from BK in Fayetteville Tn 37334 all because I got called getting asked am I able to come in which I’m not able still today because my body pains, my back, stomach, chest, neck, arms and legs hurting real bad I haven’t really been able to move around at home all I’ve been able to do is just lay down even it don’t make me feel any better, I’ve been to the hospital for it so they told me if I feel any worse come back so I’m going back today plus I have fibromyalgia I don’t know if I have a stomach virus or what which I was explaining to them so I didn’t want to come in and get people sick, this burger king don’t care if you sick or not they still want you at work regardless if you get people sick or not, they move slow which I got a complaint about me moving slow by a customer but I was just starting not only that BK was my 1st fast food job, only this 1 manager her names is Janetha idk if that’s how you spell it but she steady lying on me saying I was harassing females at work when I wasn’t I mean I work with nothing but females other than 1 dude I haven’t harassed anybody and that’s on my kids on my grandma grave I haven’t, plus she went on facebook talking smack about me and while we were otp she was like she will try to find somebody else sense i dont feel good but a little while after she text me saying turn in my uniform i was wondering if i could file a complaint cause she’s a very bad manager plus she don’t do her job like she should she’s lazy she don’t deserve to even be a manager. Yes I’m a man and yes I said I wasn’t worried about it anyways I will go to another burger king and she said I won’t be able to which she messed that up for me but how I found out she posted some on Facebook about is cause a friend of mines told me I don’t have a facebook.
I had an experience with the same manager I was suppose to get off at 6pm and here it was almost 7pm and nobody else came in my shift was completed in top of that I didn’t receive a break all day I got told if I left I was fired but she surely didn’t come in to cover it
Burger King 3697 Corner Glades and Florida Turnpike. On December 16, 2018 at 12.30 in the afternoon I went to a coupon that had been distributed in my email. The total amount of my order is $ 3.21. I paid in screening. I separated each dollar on the counter to make it easier to count. 4 times 0.25, 4 times 0.25 and the other dollar in 0.05 and 0.10. and I put the $ 0 .21. The cashier has picked up everything and gives me a 0.25 because he comes from Canada. He tells me I miss $ 0.80. The manager or boss intervened and I explained the situation. He did not want to hear anything. I told him I was going to make a complaint. I asked him how to do it and his name. He never gave me the promotional coupon and I left. I am a customer who visits Burker King once a month. I find this situation very bad. I don’t know if I will go back to Burger King.
The name of manager is Yolio Dias .
Just ordered food 12/15/18 from burgerking #4513 in Lebanon, Mo 1077 s Jefferson. Order number 70 I ordered a whopper no mayo add mustard .. plan as day on receipt.. I’m very allergic to mayo on the burger wrapper alone says no mayo add mustard addtached to the burger.. took a bite of it full of mayo so I called the manager was rude told me they made a mistake but he didn’t have to fix it and if I had a complaint to contact corporate ask them if they have to correct it it?then hung up on me.. like seriously this is how you want your business ran? This is good business? And this is how customer satisfaction is done? Did I not pay for this and order what I wanted? Due to allergy ? I’m done this is the 3rd time this has happened to me and I’ll never eat at another Burger King..
My name is Caleb Essien I am a Realtor in Nigeria, Rivers state one of the oil producing states in Nigeria with the news of your company expanding I to Africa I was so excited because it’ll be an avenue for increase of the companies financial status. As regard to this I have designated strategic sites that’ll boost your company patronage in Rivers state. please do well to get back to me if interested +2347035812150
Burger King at 5107 W El Segundo Blvd, Hawthorne, CA 90250 refused to let my use my unlocked coupon for the 1 cent Whopper. I arrived there at 5:15 pm on 12/6/18 and the manager told me they were not participating. After I showed him the app and that it had directed me to their location from the McDonalds I was just at 15 minutes ago he told me he didn’t care. So he lied to me and then after I caught him In the lie he outright refused to honor the promotion.
I ordered the new chicken tenders from a store in Jackson, ms 3390 terry rd Jackson Ms and I was so disappointed at the quality of the food, the tenders was so burnt and unable to eat, like they been sitting under the heat lamp for hours.
This complaint is about the Burger King locates 7222 south Stoney island, Chicago Illinois. I went and purchase two chicken sandwich fresh out the grease I watched the lady on the whopper board take two chicken Patties out the holding tray and throw them back in the grease. I told her I don’t want that and her manager was standing there helping her make sandwiches. The lady response was it’s out the grease. Now I got pissed because not only did you recook some food that had already been sitting there you get smart with the customer and she had a whole attitude. I manage Burger King for 3 years so I know about everything holding times and all. Every time we go to that Burger King it’s a issue. That store has had so many managers come and go I have been going there for 15 years and now I won’t ever again
It was our second visit to 12601 West Bell Rd Surprise, AZ 85374, worst food weve ever had anywhere! COLD FRIES! OVER COOKED ROCK HARD CHICKEN STRIPS! BURGERS THE SIZE OF A SILVER DOLLAR! AND 7 ICE CUBE WATER DOWNED COKE’s! AND YOU SAY BURGER KING HAS HIGH STANDERDS & QUALITY! THAT’S HALARIOUS! I COULD GO INTO ANY BK AND MAKE BETTER QUALITY FOOD THAN YOU PEOPLE, WITHOUT ANY TRAINING, NOT THAT THEY HAD ANY! YOU BILLIONAIRES SIT IN YOUR MANSIONS AFTER CREATING A HALF-ASS BRAND, THAT ONLY PEOPLE WITH NO TASTEBUDS LIKE & DON’T GIVE A DAM ABOUT ANY TYPE OF QUALITY!
To whom it may concern:
I have a LG-V30 Android for whatever reason as of late I can seem to load coupons on your BK app.
Just ate at from burger king on Phillips and my all my food was cold my oringal chicken sandwiches were hard . I had a coupon get 2 oringal chicken and 2 small fries and I said to make sure there is cheese on both and this is the second day that there was no cheese on them. My second oringal chicken look like it got put in the fryer for a least 1 mins and it look like it was burnt. I’m not happy about my foof. I don’t think I will eat at burger king on Phillips ever again. The guy that made my food was rushing. I’m not the type of person to get on here and give burger king a bad report but tonight I am. I like my food got not cold. I’m really upset. Ever will I eat there again .
Is this in Jacksonville? Because I had a bad experience on 2/21/19 ay the Phillips Hwy location; it took over 15 minutes to get a receipt. I was told receipts could not be printed for drive thru customers ONLY. I had to go inside the store and request a receipt. What I got after insisting on receiving a receipt is a photocopy of something I’ll scribbled over. I wonder if there is some type of card skimming going on at this location?
Store 7251 Columbus, OH. Terrible customer service! Rude employee working the drive thru thru window. She never spoke & didn’t give me a receipt. Second visi to this location
First time simple order was incorrect
Not happy with the service. If they hate their job that much, they need to find a new one! Get employees that care.
I stopped in the Bay Shore NY 11706 store today for lunch and wanted the “Sourdough Bacon King”. We placed our order and we decided to eat in the store. After opening my sandwich I saw a regular seeded bun and a half teaspoon of onions on the patty. I went back to the counter and told the manager, “this is not sour dough” his reply was did you want one patty or two. I explained that I ordered the sour dough king and had to show him the picture. I also asked if he knew what sour dough was, I really don’t think so. I waited and was about to ask for a refund when my sandwich came. I told him we are going to open it here cause I’m not doing this again. I got the sour dough, pure white and not toasted. I asked if any of them had any idea how the sandwich should be made. Three times and not one of them could get it right. I told him to give me a refund and left. Are these the same people demanding $15 and hour??? Not going back to that store. I never saw that store operate so inefficiently. There wasn’t much training for those employees.
Formal Complaint in ref to BK in Orlando FL BK#3629.
I stopped with my 3 yr old & husband thru the drive and asked how much were small fries and the lady in the Drive thru said “I don’t Know.” I was shocked. I asked if she could find out for me and she started to laugh and did not reply for almost about 2 minutes their was silence and I asked again did she have a price and she yelled “I am fixing to tell you.” and started laughing again. At this point someone jumped in and try to salvage the communication. However, my husband was so furious he pulled up and 2 men came to the window and she was standing behind them laughing and they asked her to leave the window area ( I imagine not to infuriate the situation anymore). My husband questioned them why was she being rude and why was she laughing?” How is it she worked there and no one knew how much small fries were?
Manager tried to explain she did not have access to the prices so she did not know. That they are only written in the board outside. I asked for the managers number and told them i was reporting her and I was told not to worry about it. Are you Kidding??? This employee has no business representing BK in any shape, way or form. Please reach out to me and let me know if this has been resolved. Its employees like this that make customers not want to return.
The number to the Magic Burgers Franchise is 407-281-1026.
Date of Incident was Saturday 10/20/2018 @ 8:18PM –
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Awful. Awful. Awful. They were so rude. I sat waiting to order and drive thru speaker. No one was getting to me so I drove up to window. The girl was so rude and asked what I needed. I said no one is taking orders. She said I have no headset so I wouldn’t know. Wow. Then I order and she says you will have to wait for your order so I pulled out front and waited then I finally went in and waited again. My food was just sitting there. Was cold and tasted old. Even though they stated it was fresh. Then I guess what you call management gave me my food and was rude. No apology nothing. Just turned around and continued her job. Terrible service. Terrible management. I see why this location has such a low rating. Unreal. Not a good name for your brand. Maybe they should looked at since their yelp review is a 1.5 star. I see why now.
BK #5220 Forsyth, GA Manager Shelby Daniel is unprofessional and very rude towards me personally. I do not know her and I am very upset by the way she treated me on two separate occasions. I would like for you to either assist your employee with additional customer service training and if she continues to display poor customer service then I would expect you all get rid of her.
The manager Shelby Daniel @ BK #5220 Forsyth, GA has been so rude and unprofessional towards me. The 1st incident my fries were cold and I asked for some more fries in a nice manner but she told me the fries were not cold and rolled her eyes and neck at me … she then started making personal attacks and saying “at least my hair is real” and she called the police on me and made false allegations stating my children were not properly fasten in their seat belts. After this incident (happened several months ago) I did not go back until today and the same manager Shelby Daniel once again she had a nasty attitude and she deliberately did not hand me my breakfast . I also had an issue with how she handled my food – I asked her to give me a platter without the hash-brown touching my food she threw the platter forcefully into the trash can and stated “you always have a problem when you come in here” — I advised her that I had a problem with the hash-brown in the platter touching my pancakes after she touched the hash-brown paper she stated its company policy not to use gloves when handling food. I called corporate compliant office and spoke to Ruskin my confirmation number is 13766459. After this second incident I am convinced Shelby Daniel is unprofessional and she does not need to be a manager !
10/14/18 10:30 a.m.
I went through drive through and was surprised at how long my wait was since I was the only customer. When the employees noticed I was still waiting they ran over with my bag and a nice apology.
About a minute later I did a “hot test” with my fingers and decided I was safe. My first bite was disastrous when oil/liquid of some sort shot out and burned the inside of my lip and 3 spots around my mouth and chin. I was getting on the highway at this point and used ice to try and soothe it. It wasn’t until 2 hours later that I realized they were true burns and I wasn’t going to be able to eat or drink from that side of my mouth. Today they are blisters, no very pretty since my job is to speak in front of an audience.
I realize this was an error but I am concerned that had I been a child, it could have been very dangerous. I can only assume that they left them in the fryer too long and forgot to allow for a cool down?? Not sure of your process.
I will see a doctor tomorrow if it doesn’t get better but in the mean time, I would appreciate a refund (be it very small), and confirmation that the staff will in deed review their safety practices at this location. It is my understanding that the tater tots are meant to be a finger food which leads the consumer to believe they are safe to bite into It without cutting into smaller pieces.
I tried to call the home office but no one answered. I’m not surprised. The restaurant in Georgetown SC is TERRIBLE. I ordered Chicken Tenders and they were dry and tasted like frozen cardboard. I also ordered an Oreo Shake (Vanilla) and got a regular Vanilla. She swore it had Oreo’s in it, but it didn’t have nearly as much as the Oreos in my son’s Chocolate shake, so I took a closer look at the black speck she claimed was an Oreo and it looked more like a bug. I won’t ever go back to that store again! As a writer for news and social media, I’m tempted to write this story up.
Hi, My name is Mike I am Employee of Burger King on 1195 Ulster Avenue Kingston NY 12534, I like to complain about my one of team leader (Kaylee). I call her today about I didn’t feel ill and she says ” I have to write you up for this”. And I called 3 Hrs ahead time. she does this all the time to other too. Manager think is funny. but I don’t so.
Help me Please.
TO THE OWNER FOR BURGER KING LOCATION IN PLEASANT HILL CALIFORNIA OFF CONTRA COSTA BLVD
OR TO DAVID SCHWARTZ
THIS LOCATION HAS AMAZING CUSTOMER SERVICE NEW FACE I MEET A GENTLEMEN BY THE NAME MARIO FOR MINUTE I THOUGHT HE WAS A GENERAL MANAGER JUST FROM HIS LOOK FOUND OUT THAT HES A MANAGER HES KNOWLEDGE FOR THE COMPANY I FELT LIKE I WAS BEING TAUGHT
WE ALWAYS HERE ABOUT WHAT HAPPENED BUT PLEASE PLEASE THANK YOU TO HIM I HOPE THIS GETS TO HIM. HE’S CUSTOMER SERVICE IS GOES BEYOND THE CALL OF DUTY
Hello, I’m currently a coworker at a Burger king (Minnesota, Ham lake) and we we have a new rule that says to take trash and other garbage though the front door that the customers come through. We are worried that that will be a problem and we don’t really have a saying in it. Will you please be so kind to change that??
I can’t believe Burger King would a sell Raw meat to their customers and then want to see it that’s isn’t really good at all. Havent they ever heard of food poisoning before. This as turned me against Burger King. There isn’t no excuse for this nastiness from what I thought was a good restaurant.
my name is fred Blustein
I am a commercial listing agent in New York.
I have a new listing which is perfect for you.
its 3418 Merrick road Seaford New York 11783.
Its a very busy main road 2 sides,in a great neighborhood
without many places to eat.
I WANT TO MAIL YOU THE LISTING BUT I DO NOT KNOW YOUR’
ADDRESS AND PHONE NUMBER OR WHO TO CONTACT
On 12 Sep 18 at the Burger King on Okatie highway in South Carolina we stopped on our way out of town for the hurricane. We had asked for onion rings and the lady taking our order rudely said they were out. We then asked for chicken fries but when we got to the window they said they were out of those as well, the manager came and offered us chicken strips for the cost of the chicken fries and we agreed. After we left and were driving my daughter took a bite of the chicken wings and then said they looked funny inside….They were completely raw in the center of every one.
Burger King on US1 in Callahan Florida, on Sunday, September 2nd, at approximately 11:40 a.m. the Burger King manager was in a verbal confrontation with two of her employees. It was so bad I feared for my safety. Also, the beverage and condiment area seemed as though it had not been cleaned for hours in the four tables along the drive through windows we’re filthy and had flies on all of them. The men’s bathroom was disgusting with feces on the toilet seat and toilet paper on multiple spots on the floor. The sink was dirty and there was no soap. I cannot believe the health department has not shut this Burger King down. Also I cannot believe Burger King corporate hasn’t taken the store back from the franchisee due to their failure to follow corporate guidelines. I will not be eating at the store ever again!
ON 8/31/2018 AT AROUND 7 PM I STOPPED AT BURGER KING WITH MY GRANDKIDS. THE DRIVE THROUGH LINE WAS NOT LONG BUT IT TOOK ABUT 15MINUTE FOR MY CAR TO GET TO THE INTERCOME MONITER. OTHER CARS LEFT THE LINE BECAUSE THE HAD WANTED SO LONG. I ORDER A FISH SANDWICH AND MY GRANDDAUGHTER THEN ASK A QUESTION BUT THE SUPERVISIOR OR PERSON IN CHARGE THAT WAS ON THE INTERCOM STATED SOMETHING WAS WRONG WITH HER MONITOR AND SHE COULD NOT HEAR THE QUESTION. The line move to the window and I was told my fish sandwich was not ordered but the supervisor never mention that she did not get my order. The young lady covering the window slid the window closed which was rude when I ask her to add our orders to the screen and we would come inside and pay. They said no and the supervisor told me I would have to go inside and order and pay for the items I wanted. So I ask for the fish sandwich and they would not even give that to me.
I feel this was poor customer service, rude and inconsiderate. The Burgers King was Burger King in 1530 North Du Pont Highway New Castle, DE | Burgers…
The Burger King location on 67th and Greenfield West Allis, Wisconsin 53214 is not that good. Even after the full remodel. The condiment soda area is always dirty. I never see anyone out there wiping that counter down. Then how hard is it to order a grilled chicken sandwich No lettuce, tomato or mayo. That’s how I ordered it. Along with other food and 3 coffees. The girl says So you want a plain sandwich? Yes. Do you want anything else on it? No. So just the grilled chicken on a bun? Yes. We pay. I move over to wait on the food. Someone puts up the 3 coffees just on the counter. I asked for a tray. So I can take the coffees back to the table. While the food was being made. I get told I’d get a tray when the food comes up. Another employee walks by. Asking if there is a problem. No I’m waiting on my food. Food took a while. But not that unacceptable amount of time. When it was done. They were going to bag it. I said We are eating here. Just put it on a tray. Depending on who’s in back cooking. Food quality is not always good. One time I ordered a salad. It wasn’t good at all. I ate the meat off it it. Threw the rest out. We only eat there in the day time. Late morning usually after we go to the gym. Usually get coffee and one of the healthier options on the menu. I may stop going there. As there is a really nice coffee house with a full menu of food a block and a half away from that Burger King. With top quality food, employees and cleanliness. There is one older woman that works most week day mornings. She’s a good employee. Always customer oriented. Some of the other ones are not. Also the current entrance door. Is terrible. Very hard for someone in a power chair to use. Not wide enough. Hallway area very small also for the disabled to get in. Electric door opener might be a help.
BK does NOT care about ANYONE’S Complaints. They are too big to care. Like Lily Tomlin used to say in a skit on Laugh-In…. “We’re the phone company. We don’t care and we don’t have to”.
Awesome food!
Nothing is worse than walking into office, and newest employee Mari Ruiz is performing lewd sexual act with Manager Martin. Mari is known in Safford as a “needle junkie”/ “Dealer”. She likes heroine and meth. This was taking place in store in Thatcher,AZ.
we went to the Higley rd in mesa AZ for a meal. really NOT a good choice. Ordered the chicken sandwich and it was TERRIBLE. Chicken was burnt to a crisp. VERY OVER COOKED. A 3X3 piece of lettuce and a paper thin tomato slice. ALL TERRIBLE. MY LAST TIME I WILL GO THERE FOR A CHICKEN SADWICH.
My choice will Mac Donald’s in the future. Your loss their gain
Burger King was always counted as one my favorite burger restaurants until last week when my husband and I decided to visit the Burger King in Harlingen, Texas at 1925 W Tyler Harlingen, Texas, and I will never think the same of Burger King as our dining experience there was the worst I have ever experienced. The prices were average, but that does not even matter as I am willing to pay for aa good meal and good service and quality dining. The first thing that happened is after we finished ordering and paying for our meal, we were told there was no ice for the soft drinks. My husband asked if the drinks were at least cold and the answer given was “yes” but that was not true. We suffered through barely over room temperature soda to accompany what tasted like week old cold dense, hardened bread for the hamburger bun. The dining area lighting was not good as there was a flashing/blinking fluorescent ceiling light near our table that was going out giving a very unsettling feeling, as I usually get headaches with flashing lights. The waitress did not order the smoothie drink that I had paid for and didn’t seem to be aware that I had ordered an extra drink and paid for it. It saddens me to see what could be and used to be a good hamburger chain that is allowing poor quality service and bad upkeep to most likely loose many customers. I do not think this restaurant will be able to sustain itself for long in the future if that is the status quo experience their customers are receiving.
i was in west des moines iowa, at burger king and was servered by the manager named kaneesha and she smelt of marijuana and cigerettes when i asked if somebody else could wait on me cause of the smell of her clothes she got an attitude with me and then the buns of my burgers were wet and soggy, i ended up throwing the whole bag away and going to mcdonalds to feed my 2 young childern… this service and manager should be fired!…and as soon as i can find a number for her district manager i will be contacting them
My friend from california and i were traveling to kentucky for a wedding. He grabbed me a gift card from a random gas station for my birthday. I get home here to ohio and try to use it. And it doesn’t work. I call Customer service n theres nothing they can do in less i go back to where it was purchased. I cant drive 5 hours away to fix this. Guess my friend basically drop his money in the trash can. Way to go burger king. You stink.
I was at the burger king in Brighton Colorado, On August 10 at 7:38 Pm, I had order a chicken sandwich, I was in ling for about 5 minutes or more, I got to the window and the girl took my money and told me it was not ready to pull ahead, I said no. a manager named Megan said she had other customers to serve and to pull ahead and I told her no. she said she would not wait on a rude person. I asked for the information of her District Manager and she told me she was not obligated to give me that information, she told me to pull ahead or she would call the police. she also told he that nothing would happen if I complained, so she spelled her name and told me to go ahead and complain, my order came and she threw it in the trash, and was mocking me. I guess you aren’t picky whom you hire to represent your store. [email protected]
Next time just pull ahead, they have a timer and other people to worry about. No reason to be a terrible person to the others behind you because they have food that is ready! If you had just been a decent human, they would have brought it all out to you fresh. Get off your high horse and realize that your not the only person there stuck waiting! Someone got a cold whopper because of your ignorance.
Visited BK, Seaford, DE 8/6/2018, I ordered 2 whoppers with cheese, one with no ketchup, I should have suspected something was wrong when it took less than a minute to have my order in hand. Both sandwiches were cold and the buns ….well, it’s like they were made hours ago.
They did get the no ketchup burger correct, (a shock) because almost every time I ask for no ketchup, it’s drowning in ketchup. Skipping BK from now on.
I just stopped at the Burger King in harmony, pa. I have NEVER been treated so poorly st this location. Always treated with respect and courtesy. The drive thru attendant was Marie. So very rude—I told her about it. She said “oh, I’m just so tired”. Really, then when I went to the window to get my order the manager didn’t even address the issue. Is this the way a customer should be treated?
I visited my local burger king this morning and was waited on by the manager at the drive through. I ordered 2 crossaints, 2 hasbrowns, and 2 drinks she handed me drinks and asked me to pull around and someone will bring out my order. She stated they’re waiting on eggs, fine. I drove around to the front and sat there for over 10mins before going into the establishment. Of course, they had know idea what I was waiting on and manager was just as clueless as she started calling out my order, which was wrong. She never acknowledge me one time and by now I’m upset. I stated you could apologized, nothing. She was nasty, wouldn’t give me contact info to contact for a complaint. Until, I get an apology I’m going reach out to social media concerning the way burger king treat their customers. Apparently y’all don’t need thw consumers money anymore!!!
Hello, I got lunch for my family yesterday with BK, my daughter got a spicy chicken sandwich. We ate in the truck, she was in back of my suburban and complained her sandwich was gistley, I commanded her to eat it thinking she was being whiny (she’s 9). She only ate 4 bites and just couldn’t eat anymore. When we got home I looked at her sandwich, it wasn’t gristle but RAW completely RAW!! I called the local store, they offered a free meal, ya think. I’ve been on watch just waiting for her to become sick. I have no idea how that raw, not frozen patty got in her sandwich. Did someone do intentionally? Had it been sitting out hence not frozen? I have pictures of the sandwich of your like to see just how raw it was. Literally raw, like right out of the meat case. I’m so angry! Someone more than a local manager needs to know about this.
Had in Rianoke va a wonderful chicken sandwich several months ago. Finally today in Johnson city Tennessee my husband went across town to get another delicious chicken sandwich. Unbelievabley awful!! Unacceptable to eat! Have a picture! Will put on Facebook if you like! Called not to get money back but just say….can only reach a voice mail….so sad, so sorry would never visit a Burger King again.
My wife, kids and I had a wonderful evening watching the play Wicked at the Mirvish Theatre on Victoria Street in Toronto. Given that we had a light bite before the play and some snacks at intermission we all decided afterwards to use the Burger King coupons we got in the mail this week. They expire September 21, 2018. Today was July 26 2018. We went to the Burger King at 243 Yonge Street at 10:45 p.m.
We presented 2 coupons marked “2 can dine for $10.99″….the choices were: 2 Whoppers or 2 Chicken Sandwiches or 2 BK Veggies with 2 medium fries and 2 medium soft drinks.
In case anyone was in doubt we were at BURGER King and we were ordering burgers (Whoppers). We were told: “Sorry, no burgers….just chicken” We left and went up the street to the McDonald’s and got 4 Big Macs with fries and drinks. I took note that Burger King (at least in Canada doesn’t invite emails for complaints and I can throughly understand why : The majority shareholder of Burger King is 3G Capital…a Brazilian corporation. Fortunately I have travelled to Brazil a few times and am confident that the experience we had is in no way reflective of the corporation’s mandate with regards to their image. I suggest that someone that has an interest in keeping sales increasing might find out exactly why a fast food establishment called BURGER King doesn’t have BURGERS available for sale.
I went on friday to the new Burger King off of 26 st in North richland hills, TX and i bough the croissant sausage egg and cheese and a orange juice. Got to work not checking before i left burger king my breakfast sandwich did not event have the sausage!!!! that was VERY disappointing and the sandwich was cold and nasty! I had to throw the whole thing away! NEVER AGAIN! I will order from a different location BUT NEVER AGAIN at that one! UPSETTING and HUGE WAST of money!
Dear Burger King,
Your restaurants have always been my favourite place to get a hamburger. But now I understand you have a no-poach policy, so I will have to stop eating Whoppers until this changes. Please let me know when it does. I love Whoppers. They are better than anyone else fast-food burger.
I am an American living in Japan. Whenever I go home to the US, we always stop at a Burger King first. And I have for some years now been able to eat them in Japan, too. But now my family living in the US and I will boycott your restaurants until your no-poach policy changes.
Sadly,
Ivy Maeda
I bought my daughter a croissanwich this morning. She opened it and there was a spider cooked into the bacon and cheese. At store #6162. Then she had hair in the bread. Never going back to burger king again.
On July 12th around 9:00 to 9:30 a.m. a customer went into Burger King located at 8383 N. Stemmons Freeway, Dallas, Texas 75247. Someone had mopped the floor and not put a warning sign down. She went into the bathroom and slipped catching herself and pulled her back and her knee is swollen. She asked the manager can she take an incident report and she refused along with the other workers. One of the workers went and grabbed a wet floor sign and put it in front of the door as if it had been there already. Low and behold, the lady used the restroom and flushed and a pool of water was shooting out of the commode. How can she get them to pay for her doctor bills and pain and suffering.
To whom it may concern: I recently went to a Burger King to purchase lunch for myself. Since I am a Baratric Patient, I wanted a Kid’s Meal with a medium drink because I can’ have apple juice because of the sugar content. I’m told that I can’t have a medium drink any more because you have stopped that. Now I very seldom eat at Burger King or McDonald’s. I think that you should rethink the drink size for people. Especially for Bariatric Patients that don’t eat very much, otherwise I will continue to take my business to McDonald’s when I get hungry for a kids meal
My fiancee and me went to burger king on 5th ave in Huntington wv and ordered two chicken sandwiches and a ten peice nuggets well the chicken sandwiches was so hard you couldnt eat them and the worse part is when she started eating the nuggets she felt something jab hard into her gums and this is what jabed her in the gums a bone!!!!!!! We been trying to get a hold of the corperations thru email but have never got a response back!!!! What’s wrong with that picture!!!!!???????
I contacted the corporate office about my experience at Burger King I ordered a number 3 I also ordered 3 10 piece chicken nuggets with a large dr. Pepper the total come to $16 and some change I get to the window I changed my large drink to a medium drink my price went to $18 and some change my receipt showed One price they charged my credit card more money than the receipt said I contacted them they argued with me told me to bring my cracker ass up there I called the corporate office while I was on my way up there to explain to them what has happened I get to the Burger King the manager’s attitude change when she seen I was on the phone with corporate office but every employee there come from around the counter and stared me down like I was a piece of trash it’s been two weeks and I still not heard back from anybody about my experience I am fixing to recontact them give them one more chance and then I’m calling my attorney because my receipt shows one price my credit card company shows me that they charged me $6 more then what my receipt shows so I do believe I should be able to get them on something so have eyes anybody to stay as far away a Burger King as a can
I visited and purchased food through the drive thru of a location in Texas, The iron cover over the sewer line was upside down and there was a sinking hole, for this I have two damaged rims on my Mercedes Benz. This happened on 06/13/18, I have contacted the Guest Relations number five times and complained even spoke with a Supervisor, however no one has contacted me regarding this matter. I can’t operate my vehicle because of the damage. I have photos, which no one has asked me for. I have sent a complaint to the BBB
Just wondering if Mr. Daniel S. Schwartz – Chief Executive Officer for Burger King has any further information on the story as it appeared in The Bayou Pioneer. If so, what if anything has been decided
by
HollyMatkin
6 days
-edited
Two uniformed Assumption Parish deputies say they were denied service at a Burger King in St. Francisville.
St. Francisville, LA – The Assumption Parish Sheriff’s Office says that a Burger King owner demanded that they issue a press release absolving his business of wrongdoing, after two uniformed Assumption Parish sheriff’s deputies were denied service at the restaurant.
The two deputies had just completed a long day of SWAT training in Zachary and were traveling home on May 17, when they decided to stop off at the Burger King restaurant in St. Francisville, Assumption Parish Sheriff’s Office Public Information Director Lonny Cavalier told Blue Lives Matter.
The deputies saw employees working inside the store, and pulled around the back of the business to the drive-thru lane in their marked patrol vehicle.
“They sat there for an extended period of time before someone finally let them order,” Director Cavalier explained.
But when one of the deputies ordered a chicken sandwich, the female inside cut him off.
“We’re out of chicken,” she said sarcastically.
The deputy began to order a Whopper instead, but was interrupted by a male’s voice.
“We’re out of burgers, too,” the employee said.
The deputies then asked the employees if the items were out of stock, or if they just didn’t serve police officers.
“The only response was laughter,” Director Cavalier said.
The shocked deputies waited at the drive-thru speaker, but when the employees continued to ignore them, they pulled ahead to the payment window.
They parked for a moment, then one of the deputies exited the patrol vehicle and stuck his head inside the window to speak with someone.
“He could hear them inside laughing, but no one would come to the window,” Director Cavalier explained.
The deputies then left the restaurant, and later told their supervisors about the encounter.
“They were embarrassed and humiliated,” Director Cavalier told Blue Lives Matter. “This is new for us. We’ve not had that kind of relationship with any vendors, ever.”
Director Cavalier said that he contacted Burger King’s corporate office several times, but that “nothing ever came of it.”
Undeterred, the director wrote a letter to the editor of The Bayou Pioneer and outlined the treatment the deputies had received at the Burger King restaurant.
“What is troubling is that these same Burger King employees, in the event a robbery was occurring at the time, would have expected these two deputies to take a bullet for them, and those deputies would have,” Director Cavalier wrote in the published letter. “Now we’ll wait and see how the Burger King Corporate Office responds.”
Director Cavalier received a call from the St. Francisville store owner approximately one week after The Bayou Pioneer printed his letter, he said.
“He was very angry. Very upset,” the director recalled. “He said, ‘My employees never refused to serve any police officers.’”
The store owner then alleged that Director Cavalier’s story was an “outright lie,” and that the employees had only refused to serve “people who just happened to be police,” he said.
“So, I asked him if they refused to serve those specific officers, and he admitted that they did,” Director Cavalier told Blue Lives Matter.
The director noted that the store owner’s “play on words” was “virtually laughable.”
“All we were looking for was a fair shake,” he said. “Not an excuse – just an explanation.”
Director Cavalier said that the department never asked for the employees to be fired, but that they simply didn’t want to see other officers treated in the same manner.
The Burger King owner told him he had already fired the employees involved and that he had other problems with the same workers in the past, the director said.
In addition to the store owner’s admissions about the events that transpired, he also confirmed that he had store surveillance of what occurred, the director said.
“He said he won’t show it,” he added.
The franchisee claimed he had attempted to contact Assumption Parish Sheriff Leland Falcon “multiple times” since the allegations surfaced, but the sheriff had no missed calls or voice messages from him, the director said.
According to Director Cavalier, instead of apologizing, the Burger King franchisee demanded that the Assumption Parish Sheriff’s Office issue a press release to retract the allegations against his business.
He also wanted the agency to apologize to his store.
“I told him, “Don’t wait, because there will be no retraction,” Director Cavalier vowed. “I was dumbfounded.”
He said that the owner assured him he would be calling back to discuss the issue further, but that he hasn’t heard from him in the week since.
“If the employees were actually terminated, that’s fine, but [the company] needs to make amends to their own community,” Director Cavalier told Blue Lives Matter. “It’s a very nice town and we don’t blame the town – we blame Burger King as a whole.”
At this point, the sheriff’s office is just hoping that Burger King acknowledges what occurred, and that the company works to ensure it doesn’t happen again.
“They owe the department and their own citizens an apology,” Director Cavalier said.
There was no answer when Blue Lives Matter attempted to call the restaurant.
Blue Lives Matter reached out to Burger King’s corporate office for comment, but we have not received a response by press time.
Just wondering if Daniel S. Schwartz – Chief Executive Officer for Burger King has heard anything about the story below and if so, is there anything to it.
Wow, That many unsatisfied customers? I was trying to leave my feedback about a bad experience I had with Alex at the Weston FL branch, but now I realize it just makes no sense to waste my time in something you guys just don’t care. I sent my complaint over FB, Instagram and email and i never got an answer, I asume I won’t get it here neither. My final decision is to make sure no one in my family ever ever eat one of your meals. We won’t spend a cent on a company thaat doesn’t care what the customer thinks.
You have lost business with the Albia Iowa people at your Ottumwa Iowa branch. How dare you treat a child with autism with such disrespect. They are different and can’t help the way they are and do not understand and process things the way we do. This child I am close with and to see his mom hurt because you think you are better than that you are wrong. How dare you label people. I have been in your store many times and your employees are not that respectful to us who do not have disabilities. I guarantee this will get out and you will have less business. We live in a world today that is supposed to understanding of people with autism not demeaning of them. Shame on you. You are not a family restaurant. Knowing the child I am pretty sure he was doing nothing wrong, just singing and dancing which he loves to do.
If you want to reach me my email address is: [email protected].
Very very sad by your decisions.
went to the bk on old national hwy in Atlanta ga. experience was awful employees were cursing loud and not concern about the customers order, the shake machine is always down and the cooking area was very dirty. it is in my work area and it has been like this for years. I have tried to reach someone in corporate with no response. I stopped going for about a year however it was recently remodeled so I though I would take my chances and it was a big mistake. I waited for my food (whopper jr with cheese) for fifteen minutes. still did not receive my meal. I left and went across the street to McDonald’s. I will like to know if this bk is corporate own or franchised.
hi i m with re-new roofing and paving in parma ohio and we would like to offer our services to you if your facilities need a free estimates or proposal for your projects if you have any questions please contact me
Thank You and God Bless
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Re-New Roofing and Paving
44-325-4911
[email protected]
Hi,
What is the official number or e-mail to file a complaint regarding your pathetic service in Pakistan ? coz very cleverly you people have not put any e-mail or number on your Pakistan website.
I am from Lahore Pakistan, I ordered food at 8.30pm with special instructions of not putting ketchup & mayo in burgers, but no one bothered abut customer service and delivered food 1.30 hours later with all drinks spilled and cold food. After complaining on your call center number 5 times, local fortress stadium branch called and said they will be replacing the food, but still after 1.30 hours no food is delivered and local branch is not bothered to answer my call.
Shameful part is the poor customer service from such a big organization…….Shame
Burger King in Medford Oregon, 1055 S. Riversideis going to make someone seriously ill. I have caught employees taking hash browns out of the warming bin and sticking them back into the deep fryer because they are too lazy to make fresh ones. This is disgusting. I have reported it on several surveys and have never been contacted. I called the shift manager this morning and all he did was argue with me. I used to go here every day, but I will never return to this place. The corporation should do something about this place before some becomes seriously ill. I guarantee if they are cutting corners on hash browns, they are cutting corners elsewhere. Lucky for me, McDonalds is right next door. Now I know why McDonalds is always packed and no one is every in line at this Burger King. The response of the manager was appalling.
Looking for an address to send my complaint to I ran across this site and saw nothing but negative – very negative and potentionally dangerous – comments. Now i wonder if my complaint will even be read, make a difference, or just tossed aside. Still, here goes:
On May 15, 2018, my husband and I stopped at Burger King restaurant #9528. At least I believe that is the number of the restaurant as the order receipt we got has the first number obscured. This BK is in Flagler Beach, FL, very close to the freeway.
Upon entering, there was a customer being served who continued a lengthy and loud conversation with the person behind the counter. This conversation continued even though a line of customerswas forming. When it was our turn, we ordered and were told that there was no ice in the drink machine. Instead, we were given two cups for whatever drink we wanted without charge. All we wanted was some COLD water. She gave us water from somewhere in the back of the store. The employee kept complaining how it was unfair that she was put on the front line as she was unable to lift the heavy ice bucket to refill the ice machine and filling the ice was the job of the person at the front.. We also did not receive a receipt as the machine was broken. Really, was it just out of paper since we did receive an order slip? Our order took at least 1/2 hour. While waiting another customer came up with his order with a complaint. He told me that he had ordered two items and “they got one wrong”. When our food finally came, there was no clean table to sit at. (The restaurant was nearly empty). I cleaned a table with napkins because by then I realized how futile it would be to ask for someone to clean up. The floor was as dirty and truly, this is the dirties BK I have ever seen. I thought this might be an isolated case, but after reading the above negative comments and even BK calling their restaurants JOINTS in the introduction I will think twice about going to another BK. I definitely will not recommend BK to anyone I know.
I visited Burger King 601 Madison Ave Montgomery, Al. 36104 today. Store #5238. I am not able to give you my complete receipt # 6365?-?1011-55215-081833. there is a line thru it. It was the worst experience. First all they are not able to give correct change back. I ordered the two for $6. I ordered a crispy chicken sandwich and whooper with no onion or pickles. oh and a small fry. After you pay they ask you to stay at the 1st window while they get your order ready. I waited almost 13 mins. for what I thought was a simple order. Then they say pull forward when they have it bagged. Having plenty of time they should have everything correct. RIGHT.After I arrive home opened the bag to my surprised I received two whooper both loaded with ONIONS & PICKLES. The only thing they got correct was the small fry over cooked. I do not want anything free from this location. I do not plan on going back there ever. Someone needs to check out this location franchise. May I suggest under cover boss.
Sincerely,
Rae Bazzell
Burger King
Scott City, Mo.
Burned, dried out biscuits.
I’ve filled out surveys, posted reviews on several sites, talked to Donnie the GM, and returned biscuits every visit over the course of 3 weeks.
Nothing has changed to correct the problem.
The biscuits are so dried out that they crumble into a pile. They are hard and crunchy.
I went into the bentleyville Pa store around 7 to 8 PM. The place was busy. The employees were working hard except the manager on duty. I heard one of them call her name Kate. She was sitting in an office just of to the side and could hear how busy it was. She o ly came out because one of the employees had to yell for her but when she came out she did nothing but give the employees attitude. For a manger she needs to learn you dont treat the people working for you that way. I wanted to call HR for those poor kids working. I she needs to go to school to learn how to work with employees.
71 Cumberland Pkwy, Mechanicsburg, PA 17055 burger king why do they close at 9.45 every night .store hours say 11.00 ..dont understand …
# 3048 in Hardeeville SC one of the most horrible Burger Kings in this area. I went to the drive thru on a Friday morning June 1st,around 8am and was told the drive thru was closed and I needed to come inside to place an order . If I wanted to go inside I would not have been in the drive thru to begin with. I commented I was not dressed to come inside the employee laughed and said OH WELL and closed the window after I said the place had some serious issues. There wasn’t a sign posted saying anything about it being closed. This is not the first time I have had issues with the employees at this establishment from management to smart mouth employees RUDE RUDE.Orders are never correct and food is never hot or freshly made. Sad when I once worked there in 1982 until 1987…as an asst.manager for Jack Cummings. He would have NEVER ALLOWED THIS with his employees.
Under no circumstances shop at the Burger King at 2388 Lebanon Pike, Nashville, TN 37214, (615) 883-4992. They are guaranteed to NOT get your order right. Went there this morning, placed my order, got home (5 minute drive) and the order is NOT correct (as usual). I call and the manager Wayneshia Brooks tell me that she can not replace my order because I threw my reciept away. I said “I was just there 5 minutes ago”. She said “you can call back and speak to someone else”. I said “you guys got my order wrong”. She said that she was not going to do anything without the reciept. I said that I will be back there in a moment. I get there and she has called the police. I walk in, put the order on the counter and she says “are you the guy that just called”. I said yes. She says ” I am not going to service you because you threatened my employees”. I said can I have the district managers phone number. she says NO and gives me the phone number to HR. I said can I have the district managers phone number. She says that she can not give me that information. Then she says again that I threatened her employees. This would be impossible because I only spoke with her. WOW!!! NOT only did I not get my order corrected, I got the cops called, no money back, a “Ghetto type” response and the manager (If that what she was) yelling at me in the store!
Give up on Burger King, they are horrible!
Burger King on 18961 SE Mill Plain Blvd, Vancouver, WA 98683. Worst place ever to go. Don’t even know where to begin with all of this. Employees were outside smoking when we drove in. Came in, and they came straight from the back to take our order and fix the order, didn’t even clean their hands. We ordered the sourdough chicken and the sourdough burger. Asked what was on the items, we took off what we wanted and then the chicken came back wrong and they argued that it was made the way it should have been. We advised we were told it have other options on it. They said that was wrong but they would fix it. Most of the selections for the soda machine were out, when questioned, he just said, yup, our truck hasn’t got here yet. While we were waiting, there was several teenagers in the lobby, screaming hollering and throwing things around. They never approached them, never asked them to settle day, they just stayed in the back and socialized. The kids then threw something and it broke, again no response to them, let them do whatever they wanted. Got the sandwiches and from the picture from everything we saw, the toast was to be toasted, nope just slapped onto the meat, the meat was as though it had been cooked and sitting out for awhile. Worse place ever to go. I can see why they tried to put a second place in the Walmart but that place is not much better. Lesson learned, won’t be visiting them anytime soon. I’ll go to a place that values their customers. If I could give them a zero star I would.
I just got to work after ordering a breakfast sandwich meal at your store on Lansdowne St, Peterborough Ontario. It and the tater tots are ICE COLD! After paying almost $7 for it, I am totally disappointed!! My work is less than 5 minutes from your store!!
Today I had the worst experience at #BurgerKing #mybkexperience store # 12003 located at 2229 Bessemer Rd. Birmingham, Al. 35208.
I went to order the coupon special (8802 I believe) consisting of two croissants, hash browns, and coffee. I was informed at the intercom that the water wasn’t/hadn’t been working since opening that morning due to a leak, which means they had to cut the water off. I was told because of this I couldn’t get coffee or a drink as a beverage. I was told the only thing I could get was orange juice and I would have to pay a $0.49 upcharge for it. So I said your not able to provide the entire content that is advertise for this meal beginning coffee and your not willing to substitute my coffee for an orange juice. The lady said I don’t know, I replied thats what the meal comes with so what are you all going to substitute my coffee for. Still no answer, until she said drive to the 1st window. I did I ask the young man what’s going on is my coffee going to be substituted for the orange juice? He replied they charge a premium for orange juice if the individual desire it, but considering there’s no water to make coffee I believe your going to get it for free. I gave him my debt card he ran it for the $4.40. I got to the the second window the manager (Johnny) came you will have to pay $.49 for the orange juice. I said I have to pay to get the only beverage you all have for my meal when the one I want and actually comes with the meal u can’t provide. No sir, I will not. He cowardly looked away from me and said nothing. Then he said they are working on the water now so it will be available shortly. I respond sir I am a professional I’m in route to work I don’t have the leisure to wait until your establishment fixes it’s issues (and how dare he insinuate I could wait for that). I said you can refund me my money because I’m not taking a loss not getting a beverage when the coupon says I get one and I’m not paying extra for something I didn’t truly want. He went into the register and refunded me 4.40 in cash not even asking if I wanted it place back on my card. His pride lost a sell of $4.40 to save $.49…… imagine how many people did the same because of his unprofessional customer service and awful practices of leadership and supervision.
#BurgerKing for an organization to hold the motto “Have it your way” store # 12003 has failed miserably. Your management (Johnny) is unprofessional, rude, and disrespectful. It’s one issue that the individuals who work there are dress sloppy, but to have nasty attitudes to match is unacceptable. Question: If the location had no water how were they open. Isn’t it part of your health inspection to have running water and access to hot water for cleaning and meal preparation? How are ya’ll cleaning up, cleaning utensils & grill, or washing your hands? I suggest you educate the management at this establishment on customer service, organizational behavior, branding, and marketing so this won’t happen again. I USE to go to Burger King a few times a week for breakfast at this location despite the long wait; however, I will no longer be spending my money at a business whom don’t value customer service, honor their advertisements, or substitute as needed to make the customer happy when they have done something wrong!!!
Because of the representatives at that location I took my refund right next door to McDonald’s your competitor and allowed them to put a smile on my face as the say “I’m Loving it”!!!
Miserable fail #BurgerKing loss your slogan obviously store 12003 doesn’t understand it and fails to epitomize it.
I WILL BE SHARING MY STORY OF DISCONTENT!!!
Please advise why there wasn’t a Burger King meal or toy to support the Black Panthers movie? Are there plans to support the Black Panther films in the future?
I have come into your Burger King Location at11834 E Colonial dr. Orlando fl 32826 I come until years old establishment pretty much all the time you got people sleep in here lounging around got your own employees cousin why their children and establishment in your managers Miguel is location you need to really find I knew GM here and he cusses of for the customers is very rude and I don’t understand why Sam’s got him as GM so
The Burger King in Lake City MN is going down the tube because it is so filthy….by filthy I mean the floors are so dirty you stick to them, garbage is on the floor because bags are not replaced when full (both inside and out), beverage counter is not wiped down, entryway and lot is never picked up etc. People behind counter leave much to be desired because of there hygiene and “I don’t care” attitude. When asking about why the place has gotten so filthy is, according to day employees, the evening crew is to do the cleaning of floors, counters, etc. and they don’t do it.. Are there no managers?????? One employee told me if I thought the place was dirty you should see how “filthy” the kitchen is. The help, inside appearance, and quality of the food need to be corrected ASAP and if not I hope the state dept of health steps in and closes the place down and reopens after necessary steps are taken to improve this location.
Your store in Tehachapi ca. is Letting drug dealers operation Out of store #10453 .. today he was on a Bike with a Purple shirt on selling drugs in front and talking with your workers in the parking lots.. They are friendly with this Known drug Dealer and is a Black man on a Bike.. if I see him again there I will call the cops today is May 15th 2018.. I feel its Not a good thing for your workers to be talking with this Drug dealer. You have a very Nice store with NO one In it.. this is One reason I think…
Hi, I’ve been a customer here at this particular store and the quality of service is horrible, I spoke with a manager about the situation and the costumer service has been proven to be even worse. I’ve used them about 10x and seven out of the ten, my order was wrong. this is horrible and I will never eat from any other store or allow anyone to use my money to shop with you all. Costumer service is everything.
Burger King Farmington, NY 14425 I arrived at the Burger King drive through today 5/5/18 @ 12:43PM. There were 2 cars in line a head of me. It took over 15 minutes before I even got to order my food. I did not order anything special I just ordered the 2 bacon cheeseburger meal & a 10 piece order of the chicken nuggets. I pulled up and paid. I was told the chicken nuggets were the hold up. I was told to pull around to the other side of the building while they are prepared. This took another 12 minutes. 27 Minutes is an excessive amount of time to wait for a simple order like this. It was lunch time and there weren’t a lot of customers in the store. I could understand if I asked for custom everything and items that weren’t on the regular menu, but they all were. I did not even get a receipt with the order.
THE LOCATION OFF 8101 W SAM HOUSTON PKY, NEVER HAVE BISQUITS, THERE ARE RUDE, AND CNNOT CCOMPANY WITH A CROUSANT IF NO BISUITS AVAILABLE, MESSY LOCTION OUTDOORS AND INDOORS MANAGER THERE IS RUDE AND SO ARE THE COWORKERS, NEED NEW CREW THERE
I went to burger king on silver star rd Orlando. Walked and I could hear is someone yelling. Looked and it was a worker. She continue the hold time we was there. She was load and totally out of order. I even jumped when she yelled out. She saw my face. Then it’s my turn, she appeared not to want to take our order. After about 6 / 7 minutes past she pushes another worker to me. Order 2 of the New double sourdough bread burger, we eat in, something was strange the sandwich was credit. So I asked a worker is that supposed to be that way, she explained some off the bait reason. I see b. King gets many complaints
I purchase often from your store#9942. I went there this past weekend, 3/31/18 and purchased three meals for breakfast. One of my bags had a bug in it. I contacted the telephone number on the receipt and there was no answer. On 4/03/18, I went back with the items in the bag, told the manager, Jen, and she stated that I should have called. I informed her that I did and that there was no answer. She stated that she was there all day and she did not see a bug in the bag, and then tossed it in her garbage. She said that she will not comp my order, because it is impossible that a bug was in it. I asked for your telephone number to the corporate office and she stated that it is on the receipt, which it is not.
I was jist turned away from the drivethru in truro nova scotia after i asked for a two can dine meal. I explained that i had forgotten the coupons at home but i was hoping i could get the meal anyway. I was told no and that i need the coupon in order to get the promotional pricing. I then explained that today is my birthday and could they make an exception because i can provide ID. I was once again told no and that i would need the coupon. I drove away dossapointed that i could not get my 2 woppers. I then went to mcdonalds and saw that they were running a 2 can dine special as well. I decided to ask if i could get the deal with no coupon. To my surprise they said yes without me having to explain that it is my birthday. I am very dissapointed with the lack of consideration i recieved at the truro location and i do not think i will be returning.
I think Burger King missed an opportunity. They had the best hotdogs in the fast food industry. Charbroiled hotdogs of the grill were great to me, however they were overpriced. Now to combat that and to increase sales, you should have made a combo meal out of it. Package a double cheeseburger, hot dog, chicken nuggets and a drink for 5 bucks. No fries. You would be competing with the other fast food restaurants 5 dollar meals and improve the sales of your Hot Dogs. Just something to think about. I must say I am a little concerned about the quality of your food. It has consistently gone down since the 80s, 90s and up to now. PLEASE STOP USING THE MICROWAVE WITH YOUR FOOD. IT BRINGS DOWN THE QUALITY. You had the best burgers but I’ve noticed they have gotten smaller and drier.Yuck. I only go there for the nuggets but that’s it. STEP YOUR GAME UP BK!! Just saying
HOW IS IT POSSIBLE THAT HEADQUARTERS WONT TAKE CARE OF ALL THE COMPLAINTS OF THE CONSUMER . I KNOW A FEW PEOPLE THAT WERE MISTREATED OR RECIEVED POOR SERVICE OR GOT WRONG ORDER, THEY HAVE BROKEN THE TOILETS, TABLES, SINKS FOUNTAIN DRINKS ETC, ETC ETC. ALL BECAUSE THEY ARE IGNORE!
SO HOPEFULLY ADMINISTRATION WILL START LISTENING TO ITS COSTUMERS.
Hi when I was growing up .burger king was special you work hard all week, then you get paid you take your family to burger king for the big whopper to hands to hold. made good stores clean. good service. but now in victory bc, your places are always dirty, bad service. and your place on Douglas and johnson the hole place is always dirty spit all over windows drug people sleeping every ..washrooms disgusting. u should be ashamed ….drug people out side selling drugs and in side
BK 1369 in Bayonne NJ has become awful. The former and current mgr will do nothing to correct this and it has gone on since last summer. As you’re opening your car door homeless panhandlers come up to you. They station themselves outside every door from breakfast until the dining room closed at 11pm. They go table to table INSIDE asking for money as well as to the customers on line at the register. I had one last week insist “Gimme 3 dollars” while I was ordering and the MANAGER was at the register herself. If you complain to a mgr about the constant begging they look right thru you as if you don’t exist. I have seen shift/store mgrs give nuggets,soda & fries to the panhandlers just for asking. They lock themselves in the bathrooms for an hour (or more) to bathe in the sink or do drugs. Needless to say the dining room is always empty while the drive-thru is backed up into the street. Many regular customers refuse to go there. I spend over $100 /month in this store ($1,100+ last year) but no more. I’ll drive to a BK in a neighboring town instead of putting up with this. The management values homeless panhandlers more than their paying customers.
to whom it may concern
i went to bk in milford nh on 12/18/2017 thru drive thru an the parking lot was dark an their was a sign on the drive thru speaker saying their was no whoppers or whopper jrs. their were only 3 people working that night. i let that slide. on 1/2/2018 i went to go inside an their was a sign saying the lobby was closed??? the parking lot was dark again. both times were about 4:30 pm
The Burger King store located on 3310 21st St, Astoria, NY 11106 is terribly run store with horrible service and rude employees. The employees there, William and Sheily, were very rude to the point of being nauseating and saw no issue in providing deplorable service (which goes to show the kind of brand you’re dealing with when eating there) This store also discriminates which is clearly wrong but yet they routinely do it. There are a number of employees that are a sheer terror and due to this I will avoid all Burger King stores at any cost, no matter where the location. This review is not isolated the ratings for this store is very low with numerous complaints from various customers. Burger King Corporate needs to intervene and take their brand seriously and hire decent people.
Burger King is going down hill fast, the service is terrible in Queens New York, the restaurant is dirty inside and the outside is dark, no lighting in the parking lot, the sign just says Burger . NYC Burger King = TERRIBLE.
Shut it down or improve it.
The CEO needs to take a good look at the Burger King in Queens NYC . ( Astoria & 92nd Street ).
A couple months ago I stopped at the Burger King restaurant on the north side of Lima, OH….address 2045 North West St, Lima, OH 45801.
I was with a close friend visiting from Virginia, and we ordered meals including a large sandwich for each of us. When we opened up our burgers…each burger had a large “bite” taken out of them. WE WERE DISGUSTED!! We were going to complain at that time, but the crew was all very young black servers who were laughing and joking around. With the current social attitudes…we didn’t want to get into a possible racist discussion…so we just threw our meals away and left. I have “almost” stopped there several times since, but just drove on by…and will never stop there again. Although it happened a couple of months ago….I thought I should inform you anyway to make you aware of the situation.
I was at BK located at 4030 Shelbyville Rd, Louisville, KY 40207 earlier today and this employee named Melissa (employee number: 398927) who works at the counter was very rude with me. She told me “This order isn’t for you” because she thought I was gonna steal the wrong order. Another customer ordered a hamburger combo meal and I ordered two mac n cheetos hot n spice and a order of large fries, so I know exactly what I ordered. I didn’t like her tone and she basically insulted my intelligence. She should’ve said it in different but respectful way. That’s just like if I go to any fast food joint and a worker says to me “What do you want?” instead of “Welcome, to (blank), how may I help you.” I would be very very offended because it’s rude and arrogant.
I’ve been reporting that incident to the Official Burger King page on both Facebook and Twitter and I’ve yet to get a response from them. I will not rest until this whole thing is resolved.
Unclean and unhygienic location:
Hello, I was there at Burger King restaurant 3200 Olentangy River Road, Columbus OH 43202 for lunch. I found dirty tables, unclean floor and dirty food trays. I ordered Big Fish meal which was stale. Fries tasted like they have been made long time ago.
The staff were unprofessional and didn’t care for the place being dirty.
I was at BK off of capital circle and Crawfordville Hwy last night to get my son some nuggets well they didn’t have any chicken items. Then later we went into subway which is next door to burger king then the lady that took our order said there were a family that just left and had a little girl which she also wanted nuggets and so they asked for a cheeseburger kids meal and they had to give her a whopper because they didn’t have any small buns and that was at the same location My father also went there recently at the same location and wanted a egg enormous burrito and they told him they are out of eggs. I went there today to get a cheese burger with a small fry and a small tea and they told me we have no burgers due to the machine was getting worked on. This is a shame! There are no customers ever there to be honest something needs to be done or that one location needs to be shut down 5020 Capital Cir SW, Tallahassee, FL 32305
We were recently in a Burger King on our way home and were disgusted by the behavior in one of your restaurants. (Burger King 11441- 1622 North US 1 Ormond Beach, FLA 32174). We were fine to wait the 20 minutes for our order but the behavior as soon as I got my order. The metal gate slammed shut. I had no way to get a fork for my salad, lids for my drinks, bags to carry my leftovers, etc. There were people still in the restaurant eating. It was only 2:30pm. They were supposed to be open until midnight. Here are pictures to show this. I have more pictures of trash everywhere and a kid (underage) sweeping floors.
about 2 weeks ago I went to the drive thru which I’ve done plenty of times. I don’t know the store number but its on worth ave. in California, md. All of my fries were cold and the burgers weren’t as I ordered. I think this is so unfair. I had to pull up front go inside and wait another 10-15 minutes for my order to be redone. huge inconvenience and totally wrong for them to serve lackluster food. I would really like to be compensated in some way because that type of service is not what your brand represents i’m sure. My name is Kia Oliver and my email address is [email protected].
Hello my credit card was stolen from my vehicle and was fraudulently used at the Burger King 7225 Greenhaven Dr, Sacramento, CA 95831 location. It was used at 4:43am on 12/12/2017. My biggest concern was the employee who processed the transaction did not check ID when using the stolen credit card which is protocol when anyone makes purchases using a credit card. There is video surveillance showing the drive thru transaction. Local police have been notified and a report has been taken. I am requesting a follow up from corporate in regards to any more info on how this can be prevented in the future for others or if this is an inside job in with employees.
Does burger king look at different locations to add a resturant our town has no fast food but we are on a main state route that has very heavy traffic we are trying to get info on getting some one to build a resturant we have plenty of available land.
I have decided to eat a fish sandwich meal today for lunch and to support burger king so McDonalds will not run Burger King out of business…however, BurgerKing on South West Street in Wichita Kansas is going to run themselves out of business with the preparation of their food. I have never placed a complaint before but someone needs to train the cooks there. … Apparently with the grease soaked fries and the fish sandwich that tasted like nothing except old oil, was put into the fryer before the temp was up to where it needed to be in order to absorb that much oil… Seriously over $7 for something that was inedible and I had to throw in the trash …. today 12-4-2017 at 11:30 AM… besides waiting for quite some time for the food, would not have been so bad if I was able to eat it…. When I got back to work, late, I looked for the receipt and no receipt …probally because they dont want a complaint made about them? no wonder there was nobody in line except for me.
Hard lesson learned and unfortunately if this continues, this store will be out of business…
I’m sure you have heard about the Bemidji MN location by now and the Salmonella outbreak.
I was a faithful patron of Burger King up until a few months ago. I went in the store and ordered a burger and a milkshake, the MANAGER/OWNER started to pour my shake and it came out runny, so instead of setting it aside and starting over, she opened the top and dumped it back in! she set that cup aside and did it again, at that point I said no thanks! I’ll have a coke instead. I was watching while I was waiting and she kept both of the “used cups” on the side and the next person in line ordered something that involved ice cream and she used the “USED CUP!” I talked to one of the kids I know that works there, he said stuff like that happens all the time and they are told not to though items out, use them and or re-use them.. Someone needs to make some MAJOR changes here in Bemidji!
Thanks.
Went to BK ordered two #1 whopper meals for my daughter and me, my daughter got down to her last bite and found a black hair in her burger and her and mine hair is blond. Tried to call BK and no answer. Trying to call OKDOH and filing a complaint.
This is to burger king headquarters.
I am wondering how come you don’t get rid of the creepy face of the burger king Mascot and do a real face of a king with most of the same Features. My kid is a great Character makeup artist I love my whopper but the king face needs to be humanized….
on 11/15/17 I stopped by the location on 1086 HWY 20 (Hampton/McDonough) in Georgia to grab a meal b/t classes. I made my selection via drive-thru and paid the total $7.05 with $10.05 at the first window. Moving fast I drove off before realizing the cashier gave me $5 back instead of $3. Not wanting his drawer to be short I asked the 2nd cashier to ask the 1st cashier to step to the window. For whatever reason she would not so I explained the situation to her and gave her the receipt and money back. I was asked to pull over and I did. After 5 mins I went inside only to find no one working on it. I was told the drawer had to be counted down. Long story short I was treated more like an inconvenience rather than a good samaritan. The tall slender manager with his pants desperately needing a belt was no help. Once they were done I had to ask for my money back. I returned the whole meal and left feeling as though I should have never attempted to do the right thing. I left with no apology 30 mins later, disappointed, hungry, and late for class.
2222 south Semoran blvd. Orlando Fla. went to the drive thew and sat for 20 mins.with 6 other cars until someone from inside the store came out and told us all that the store was closed.The sign clearly says open until 1200 every night,I was told that 3 people did not show up so they closed at 800 pm .The next closes bk is more then 10 mins away after driving 20 mins to get to the closest one to home why would i go to bk again?This store and there approach to customers is just bad. This has happened 4 times as i work till 1100 almost every night and get my dinner on the way home. Driving past McDonald, checkers, and subway only to turn around and go back to get dinner at one of the rest-rants that i already by passed. talking to the manager was like talking to an 8 year old.Well what am i suppose to do ? People don’t want to work !!!!
Store 5605
Vero beach 58th
Not a good store Stephanie Garcia is a gm . she knows that half of team including assistant manager loves salad not salad eat the one you smoke . i worked for almost a month and she treated me like i wuz nothing yesterday was the day of my life in there. I need headquarters tho contact me asap. The worst thing is they don’t drug anyone and i think all managers ” gm store managers assistant managers and employees should be drug tested
On 11/06/2017 I went to a local BK #10239 and drove on the drive thru, waited for about 4 minutes for someone to take my order. When I told the lady what I ordered she did not have any patience at all! I was with my kids and my mother, I ordered a 10 piece nuggets meal, whopper meal and chicken fries meal. I paid, got my order drove away, when we got home to eat everything I had ordered was COLD! The chicken nuggets and Chicken fries were cold and hard as ROCKS! The whopper had so much mayo on it, little bit of lettuce it was just disgusting to even look at it. The fries were all soggy and cold. The buffalo sauce was old (did not taste good). It was just a really really bad experience, it was the WORST! If all BK were/are like that now I know where not to go where my kids want nuggets and I want to grab something fast!
Good afternoon, I actually have a couple of issue first when I questioned the size of my onion rings, because i was asked small med or large. I requested large, the cashier informed me oh no that was just your drink size I gave you a small onion ring. I was looking at me receipt and decided I would just take it and go. I knew she was lying and didn’t want to argue. But when I got to work my chicken back bbq sandwich was not complete, there was no lettuce or tomato. I spent 9.80. I have no problem paying for something worth it but this was not. Your website will not allow me to add the pictures.
Burger King #5311 713 N. Battlefield Blvd US, Chesapeake VA 23320 757-436-1125
I tried to call and the phone just rang nobody picked up.
I see why EVERYONE simply sticks to McDonald’s…… professionlism and more ambitious then BK company. HORRIBLE!!
I work at BK in the oscoda mi store. My manager Jason Parsons told me I had to have sex with him if I wanted to keep my job and get promoted. I did it cause I need the job but now no promotion cause he said he just wanted sex from me. He said if I tell I will get fired not him cause he is good buddies with the upper management of the store like Tait and Justin an dan
he should be in prison because he molested a kid and got only agravated asault for it. of course just a slap on his wrist.
I ordered a Whooper Jr. no lettuce, and a double hamburger only lettuce, mustard, and heavy pickle.
The young man taking my order said, ” double cheeseburger!” I repeated the order. When we got up to the window, we asked that they read the order back to us. He said, ” Double cheese burger!” I told him double hamburger. this was not the young man who took the order. He said I will fix it for you. He also apologized for the mess up. The young man (African American), who took the order went to him and got on the cash register and put extra lettuce. We waited at the window 10 minutes. We asked the young man who took the order to get the manager. A young man ( African American) came to the window. I stated, ” I asked for the manager!” This young man had on the same shirt that the regular crew member wears. He was not a manager. we told him about the mess up and the long wait. He told us that he had other people to wait on. We could see in the restaurant. there were no customers at the counter. while we were waiting every one was standing around except the young man who took the order. he was getting out some cups and some lids. Then Zack (white male) the assistant manager came to the window. we were told by him that they had other people to wait on. I told him that cooperate office would be contacted. He said, ” Fine, have a nice day.”
Drive time should not take minutes not even during a rush, when a bus pulls up, or when you have any other customers to wait on. The order should have had heavy pickles not extra lettuce. Burger King says, “HAVE IT YOUR WAY!” “WE DO IT LIKE YOU DO IT!” well I didn’t have it my way, and you didn’t do it either.
people should be compensated when things like this happen. Customers should be able to get in touch with you without doing a survey if they want to do it by email. but I guess I’ll have to call.
Thanks anyway
Two days in a row my sausage biscuit has been horrible, the biscuit is greasy and the sausages is soggy. I don’t have time to go back in the morning to return the sandwich when I have to be on time . 2 day 10/17/2017 and 10/18/2017 my mornings have been ruined, 1725 MARLTON PIKE EAST CHERRY HILL NJ 08003 # 9865
WED OCT 18 2017 07:04AM T-12L I=3 C=299
just came from the burger king next to fanning and 610 in Houston, Tx next to the NRG center. myself and my wife ordered the 2 for 1 chicken sandwich. it seems as if the headphones they’re using don’t work properly because she asked me if i wanted some special. my wife told her we want the 2 for 1 chicken sandwich and i also stated the original, because that’s what the worker explained to us the last time we placed an order for the same item. we got the window i gave the worker a $10 bill she gave us a bag with one sandwich. i said ma’am i ordered the 2 for one. u only have one sandwich in here. to my amazement she got offended and told me that my supervisor asked u twice if u wanted the special and u said no. i got irritated at this point because i’m trying to get a sandwich for myself and my wife and she’s arguing about a mistake instead of just ordering another sandwich so we could go. instead she called the supervisor and she came with an attitude also, so i got upset when she came and scolded me about what she heard me say. i told them don’t play with my intelligence. she then stated to give me back the sandwich she’s not going to serve me and i said fine, give me back my money. she gave me $4 and some change and i told her no, i gave your worker a $10 bill. finally she gave it to me and i left but my wife was later for work without the sandwich. i like to fix things instead of breaking up things, i think they need to repair or replace the headphones they’re using because this is not the first time we’ve had problems with them hearing our orders properly, but it’s the first time they’ve reacted the way they did. the simple solution would’ve been to just place another order once i stated that i ordered 2. instead they were more interested in stating that they didn’t hear me as for the 2 for 1 special. i’m very skeptical about going back there to eat
I went through the Burger King drive thru at Columbus and 22nd in Tucson on Sept 30th and placed an order for cheesy tots and chicken tenders. After paying, I was told to pull ahead and someone would bring my order out. I waited a good 10 minutes (with another car pulled up behind me also waiting for food) before finally going inside to find out what the hold up was. There was another customer at the counter having a conflict with one of the employees in regards to service. I finally asked for a refund as I needed to be somewhere – by then nearly a half hour had passed. As the manager was trying to figure out how to give me the refund, my order finally popped up so rather than stick around any longer while they tried to give me the refund, I opted to take the food. However, the service was incredibly slow and the employees not at all apologetic or friendly. When I asked for a name to reference to file a complaint, I was told to use Chance’s name. Very unprofessional and EXTREMELY SLOW!
THIS IS A COPY OF A LETTER I POSTED TO Burger King Head Office – NO REPLY. I also phoned up a number I found – NO REPLY. I have also emailed it to the “complaint department” NO REPLY. Perhaps someone, somewhere will tell me where I am supposed to send it, or have the decency to respond to my comments. Thank you very much if you do reply !!, but I wont hold my breath.
Burger King Head Office
Customer Service
PO Box 1975
Liverpool
L69 3HH
Dear Sir / Madam
BURGER KING, TORREVIEJA, SPAIN
I was recently in Spain for a wedding. On 18 August, some of the party decided to go for a Burger King meal. I have never been in a Burger King so this was a new experience for me. Sadly, I have to say it may have been my first AND last visit to a Burger King.
We were in the queue for just over 1 hour. So much for “fast food”. I cannot even say it was organised chaos, because although it was chaos on a grand scale, it wasn’t even organised! There was 1 person on the tills, 1 person who I could see sorting out the chips, another I could see was bagging up the burgers etc.
The queue we were in was being seen to, but there was another point at the back of the shop, where people could choose what they wanted and pay by card. Once they did this they went to the front of “our” queue, whereupon the assistant immediately stopped attending to the person in “our” queue and dealt with the “already paid” queue – a bit like your “speedy boarding” at the airport, but nowhere near as “speedy”. An older woman came to assist on the tills, but actually didn’t seem to help at all, as she looked as though she got a couple of orders wrong, she kept having to refer to the younger assistant and there were people coming back with items that looked as though they had been given the wrong order by her….. At this point I would like to say that the younger assistant was working very well, but she was having to deal with a cash till, people coming to the front when they had already paid on the card till, people asking for extra sauces, straws and serviettes which seemed to be kept out of customers reach for some reason.
Also, there was a spillage at the drinks machine – a great big pool of a spill measuring approx 3 foot was right in front of the machine, so people had to “paddle” through this trying to get drinks – the staff seemed oblivious to this and no one came out to clear it in the “very long” time we were waiting.
As I said, we waited just over 1 hour to get served.. As you can imagine, it was very very hot in Spain in August and even hotter and stuffier in the actual shop. Not being able to speak or understand Spanish, we just had to wait our turn – some of our party suggested leaving, but the teenagers and younger children kicked up a stink when this was suggested, as they wanted their Burger King Meals….
Had I been on my own I would have turned around and walked out, like a lot of customers were doing – a lot of business was lost to Burger King, just in that hour. Once we actually got our food, it was then a battle to find vacant clean tables in the outside seating area.
I am enclosing a copy of my bill (I have the original copies here). We were a big party and my relatives and friends also spent similar amounts but had thrown their bills away by the time I decided I was going to write to someone in Burger King to complain…..
I know this experience has nothing to do with Burger King in England, but there is now way I could write to anyone is Spain, as I said, I cannot speak or understand Spanish, but just feel that “someone” should be aware of the terrible experience we had, which presumably didn’t only happen on the evening we were there, but seemed more like a regular – through the summer experience.
Thank you for taking the time to read this letter, and I would be glad of your comments either by letter or phone on the above number.
Location 177 W El Camino Real, Mountain View, CA 94040. We went to this locations drive through window and was latterly abused on 9-26-2017 at 12:45 PM. My wife and I had our 6 year old autistic Grandson with us. While waiting in line we asked our Grandson if he wanted anything he said no. After we paid our Grandson asked for an Oreo Milkshake. My wife then asked Jesus Reyes if she can now order the Oreo Milkshake, Jesus responded with Uggg rudely then added we are busy you should have ordered this at the speaker and read the board of what you want when ordering your other items. My wife asked who do you think you’re talking to I want to speak to your manager. Jesus called my wife a FAT F ING B*** and said to her you are prejudice. My wife finally got the manager to the window and the manager did NOTHING to correct Jesus. Since Burger King allows this type of abuse to customers I would never go to a Burger King again. I posted this previously and Burger King removes my post so I will keep reposting daily.
The Burger King in Apollo Beach, needs help.
My wife and I ordered a whopper cheese.. (hers was bunless)
Mine had no tomato or mayo the first time and it look like it was dropped, as the cheese, pickles and lettuce was hanging out of the sandwich.. My wifes had no tomato or condiments on it..
Both where returned to remake
This time mine had no onions and was cold… Took it back and was offered a refund on my sandwich only… Wifes sandwich still had no condiments and she made it work…. I went some where else to have lunch..
I am a business owner locally and thought you should know.. Thanks
177 W El Camino Real, Mountain View, CA 94040 Mr. Reyes that worked there today at 12:46 PM was very rude to my wife. We had our grandson with us and at the last minute he wanted a Oreo MilkShake. Mr. Reyes was very mad called my wife Prejudice and a Fat F Ing B***. Since this person hates his job he needs to be fired ASAP. These outburst are not accepted in my family. Customer Service needs to be revisited at this location.
Today we ordered two menus from yemeksepeti.com in İstanbul-Turkey.Orders were 1 Köfte Burger menu and 1 Bean Burger menu from Beyoğlu İstiklal street Burger king. After the delivery we saw that there is only one menu (Kofte Burger).When we called yemeksepeti.com they said that bean burger is finished and they called us but could not reach.This is a lie because nobody called us. I called the İstanbul center of your Burger King and they said we will do what is necessary .But it seemed to me they are not serious because I would like to hear more sincere apologies because my husband and I are hard working people and this effected our lunch time and caused stress.This behaviour does not suit your worldwide company.I wanted you to know that in İstanbul your company do not feel the necessary responsibility for your customers.
A friend went to the Burger King located at 3840 Washington Blvd, Baltimore, MD 21227 on 9/14/17 the drive thru around 1pm.
When he got to the window to pay, the girl said “Can you set the money down? I don’t touch white people.”
I will reach out to every social media and news site until this is addressed.
I don’t need to go into a long rant to express how wrong this is on so many levels.
The burgerking in Lahr,Black Forest,Germany really sucks,Burgerking is my favorite fast food franchise,rarely been in a bad one and i work all over the world,but that one is terrible,bad service,bad attitudes,cold and soggie food,managment have a real bad attitude.in all fairness its a disgrace that burgerking pay these people
I visited your restaurant #4154 and I just wanted to tell you how Horrified I was eating their, the Floors were Dirty the tables were Dirty and the food Quality was atrocious, I was one of 4 customers in their at the time No Children you need to do some renovations in their, like put in a live Fish Tank in the Center Brighten Up the Place change that Scary King to another theme, that would appeal to Adults and Children make the place Cleaner Brighter and you will have more Customers appeal to everyone change the Quality of your Food, Put down a Marbleized Coating so that it reflects the lightening in their change the Art to Appeal to Everyone, even the People that work their seemed so Dirty clean them up, the one thing that really Impressed me was the guy cooking the food he had on gloves, have a Line for FRESH FOOD instead of warmed up cold Burgers and your Place will thrive with consumer Life my Feedback !
Just ate at store 9785 in the US. This was the worse crispy chicken sandwich, I have ever had. It was burnt up, even black. I can’t believe they served this. When returning the sandwich, the manager, who waited on me, never said anything. All the crew, looked to be under 25. No apology or manners. Don’t you send these kids to some kind of school or class for public skills? The competition around them is fierce around here. People have a choice. You need to stand out from everybody else and give people a reason to come back. If the student hasn’t learned, the teacher hasn’t taught. I am just saying, Burger King used to be a great place to go and family oriented. Not so much anymore. I just hate to see it disappear, like some of the rest.
Signed Concerned…….
*ATTN CEO of this District on friday 09-01-2017 at i went to burger king # 11457 in martin,Tennessee, the location was receiving a restocking delivery,, so we parked and when in give our order “caleb” the store night manager took our order and we asked for 5 whoppers – sp order 1 with-out lettuce he said no problem, 1 jr whoppers, 4 medium fries,, They did not have large fries containers,, only medium and small only .. our order number was #69,, while waiting I was checking the receipt and seen i was charged full price for every item,,, I asked about “”why i wasn’t offered the the special 2 whoppers for $6.00 deal ” the young woman turned to caleb the night manager,, he said what now ? i asked why was i made to pay full price on everything,, he turned too the screen and said cause you ordered “5 whoppers, 1 jr whoppers, 4 medium fries ” you did not ask for the whopper meal deal,,, ok i let that go as my error,, My order came up, i asked about the 1 whopper without lettuce caleb said they are all the same, the fries were not hot or salted, i stated to him I know i asked you for one without lettuce ” You said ok no problem,, ” he wanted to argue, and i was just So pissed off enough to demand a refund and make a scene about this,, my family waiting in the car is the only reason,, i did not ..
I was raised right is right and wrong is wrong,, this was wrong ..a hash tag #FAIL
Manahawkin, NJ store……
I was sold two chicken sandwiches tonight that were in rolls covered in MOLD.
There is no way that the cook who served me that food could have missed it.
I took them back to the restaurant. I was given a refund and a quick apology of “I’m sorry”…. And that was it.
It was absolutely disgusting. I will not be returning.
Mad customer the manager has no worries about people that give them their service. Why could they not have biskites and a fry warmer. Instead this new Lady manager spends her time with her boyfriend. Also with her brother in the office. She’s hardly outside so that customers could talk to her. Then the store is to open up at 7: 00am and most managers don’t get their till 7: 00am they can’t get up early why become manager. This store is in Las Vegas new Mexico’s
I went to location 3906 W Braker Ln, Austin, TX 78759 and i was waiting for someone to talk in the mic for over 5 minutessss!!! so i guessed it wasn’t working so i moved foward. there was 2 car infront of me which took them 10 minutes or more to give them there food. also the drive threw was a one way sooo there was no way of getting out of line. so i waited (keep in mind its been more the 15 min& i havent ordered)when i get to the window i tell the lady i didnt order because noone responded for over 5 min. not even a “give me a min or something” ..and she has the nerve to tell me i have to get back in line and order in the box mic because her “time is ticking and she cant mess up the clock”….butttt she didnt respond in the first place and i was stuck in the line regarlesssss because of drive thre. so i spend 20 minutes just so she can tell me she cant even take my order from the window because of the daum timer they have….wtf are u seriousssss..u wanna talk about your daum time but you wasted over 20 minutes of mineeeee!!!!! im never going to bk again i should of just wen to mcds anywayssss they always have young and nice employees!
The Burger King in Merced on Olive has a horrible a Drive-Thru and the lane itself is terrifying. The Drive-Thru Menu is too far away and the Speakers are even worse. I am a frequent customer and always enjoyed the customer services they provide. During Nights, the lights outside the perimeters is too dark and seems unsafe for everyone, the customers and the workers. Whoever that is in charge of that store or the Owner should have consider renovating the Drive-Thru, the outside and everything. That kind of atmosphere for that Drive-Thru is a nightmare and I am by far surprise that the workers are doing their best to provide customer service. The workers always provide great services so we can’t blame them either.
Bangor Maine Burger King on Union Street I want to complain that their coffee tastes like water and then management staff is not very friendly I was asked why I was ther they said looked like a already ate a horse and i did not need any thing els the works that were there all laughed at me so I just left never going back ther again and I’m going to post this public on Twitter and Facebook so everyone sees it
On Sunday 8/13 my husband, son and I visited the BK on Stabler Lane in Yuba City, we live on the other side of Yuba City so we are actually way closer to the BK on Live Oak BLVD and Hwy 20. We choose the Stabler location however because we usually are very pleased with them. NOT THIS TIME! This time it was a 3 strikes! 1.) No toy in the kids meal. (They were out). What is the point of a kids meal without a toy?
2.) Soda machine wasn’t working so they filled the soda with the machine for drive through. Both sodas tasted like mildew.
3.) For 3 whole meals we were only allowed 2 napkins.
The toy didn’t upset me very much, the soda I can still pass as I don’t really like soda anyway, BUT only being allowed 2 napkins for 3 whole meals is outrageous! We had the kids meal, a Texas Whopper Meal and a chicken fries meal plus an additional whopper. Why would we only be allowed 2 napkins. Plus the customer service was horrible! When I told the lady in back that the soda machine isn’t working properly her response was “What’s wrong with it?” Ummm I don’t work here so I have no idea. Any soda you touch was in dark grey and said unavailable. She seemed bothered I even let her know. My husband threw away his receipt making it impossible for me to go on and leave direct feedback but I feel BK needs to know what is going on at this location!
In regards to the store (#11685) located at 709 W. Craig Road, North Las Vegas, NV. 89032. THIS IS THE WORST LOCATION I HAVE EVER BEEN TO! THE EMPLOYEES ARE ALL EQUALLY RUDE, INCLUDING THE MANAGER!!! Half of them seemed to not even care to be there, and the other half seem to not even understand what you are saying (possible language barrier) but both equally rude. I have gone to this location a few times, and each time, the person working the drive thru wont slow down, or allow me to get a word in edgewise to complete my order, then, when I do get up to the pick up window, I am ALWAYS told to go park in the front and wait for my food (I don’t mind waiting, but 5-10 minutes is too long,) and lastly, when I ask for no tomatoes or ketchup, I MEAN NO TOMATOES OR KETCHUP!!!! My wife is allergic to tomatoes, and it never fails, they ALWAYS PUT TOMATOES OR KETCHUP ON HER ORDER!!!!!! I WILL NEVER GO TO ANOTHER BURGER KING, ANYWHERE, EVER AGAIN!!!!
I am so very sad to see what’s become of so many Burger King locations around the U.S. I recently was a patron and then employee at store#518 North Charleston, SC. I worked for two days starting on pay day. Due to physical disabilities I had to quit. I,also, was frustrated at the lack of good customer service, and lack of team work of my co-workers. I have worked other fast food restaurants, and higher dining restaurants. It appalls me that most Burger King restaurants are being managed the way they are. It’s been 3 weeks and I still have not been able to get my 2 days paycheck.
I’m a loyal burger King patron but I’m really frustrated lately with my local burger King in Littleton, NH . Today August 8th 2017 at 8:00 am I visited to buy two breakfast sandwiches and the tall young lady taking my order didn’t hear I had change so had to tell her more than once and she sarcastically handed me my slip not to my hand but the counter next to the pickup area. Then she preceeded to text on her phone. I then waited for my order as I seen it drop to the bagging area and I waited 5 minutes while she continued to text on her phone. When she finally bagged my now not warm food she quickly tossed on the counter with not even a have a nice day and thanks for coming and returned to her phone. This is not the first time this has happened. Something needs to be done for our poor service and usage of cellphones at this workplace. Thank you
I was at the Horn Lake, Ms. Burger King a few minutes ago and the sign said Whoppers 2/10.00…when I went through the drive through I ordered that and they said it was no longer available…well, since the sign was still saying it, I feel like they should have gave them to me for that price…it is not the principle of the money, it is the principle of them not honoring the price…I just want to bring it to your attention….Thanks
Store 2264 on Pulaski Highway is an absolute dump. New young manager Rich/Richard refused to remake an order that was poorly assembled and vehemently insulted me with racial prejudice, then lied and gave me an incorrect number to contact a different supervisor. The store often engages in turning their outside lights off before recommended times, shutting down machines such as the fryer and shake machine before their designated shutdowns for cleaning and had flies buzzing everywhere in the drive-thru. Bathroom had a cockroach under the stall!! Disgusting location full of employees who horseplay instead of making correct orders. Reported to business bureau and awaiting proper action.
Regarding: Burger King #331 – 29211 West Seven Mile Road in Livonia, Michigan
Waited at least five minutes before leaving. Only in store customer at the time. Never was greeted or acknowledged. Occurred on 08/05/2017 at 1:30 p.m. Two people were working the drive thru and nobody was at the front counter. Girl looked at me, but never made a move toward the front. Plenty of of fast foods to go to.
I had to write to inform you of my experience on August 2, 2017 at 5:31pm. I went inside to make my purchase and the young person at the counter gave me superior, professional and courteous service. I asked her name and I think she said Erica (my receipt is already fading). The treatment I received was on the level of a nice restaurant! This young woman should be a manager or in a position to train the people who have customer contact. The location is St. Louis, MO, 5025 Delmar Blvd. 63108.
Winchester location on Memphis, TN is the absolute worse customer service. 3 times they were not even open by 7:30am. Had to wait in drive through for 5 min for them to tell you that. Then if you do get a chance to order, the order is wrong or missing something. This only location near the job and it’s horrible. I keep giving them a chance and they never fail to let you down. Then when you call or go online to voice your complaint neither work!
It’s time that the owners of BK in Michigan finally notice their negligence in operating their franchise. On numerous occasions, store #5884 closed early and would not serve me. For example, on august 2, 2017, I attempted to order at 1:28am when the store closes at 2am, and I was abruptly prompted that the franchise would not longer serve anyone by an obsessively rude individual. It’s blantantly obvious why RBI can’t keep up with MCD with Schwartz Leading the co. Until he cleans up the disgraces of franchise owners, there is zero chance of a turnaround for the company.
On July 14th we filled out the BK experience survey due to a very poor experience that we had on that day. My husband I ordered two whoppers. What we got was two hamburger patties, not fully cooked with a few lettuce shaving, onion and pickle slopped on. On one half of the topping was out of the sandwich. I have pictures to send if you would like to see this inexcusable sandwich. I asked that to be contacted by a representative on the survey and have heard from no one from Burger King. The people who run the BK that we went to really don’t give a hoot about complaints as we have learned on other occasions. Cold fries, wrong order, just outright disinterested in the customer many times. We have stayed customers despite the lack of customer service, however, if BK doesn’t feel they need to contact a customer asked to do so, I think we will switch our business to McDonalds here. I can tell you that the McDonalds in our area always seems to have two lines going thru the drive thru, you BK rarely has one car at the window. Should tell you something.
I feel your pain… all we can do is stop buying from burger king
Hello,
I have had very poor service my self. I have walked in on more than one ocation, no one at the front or in sight. I askedis anyone here! Then I say thank you for not wanting my service. They should hear me, I just say it a little louder.
I go to Arby’s there is some one all waies there,to welcome you. Take your order, service it in a quick an happy smile with a thank you. I feel they go way beyond the service any other restaurant / drive in.
Thank you,
Jim
Gun barrel city Texas is the same way. Employees are so rude. Argue in front of customers. They are real trash. Will never go back there
Swansea wales uk close them all down.
BAD experience ….. store in las vegas, nv #12776…..RUDE hourly and Asst Manager Kenneth. I’ve emailed you and will wait on your response. I don’t like to hear the hourly yell at the manager, “You need to handle this she’s bitching about the website”. I also don’t like to hear that I must have looked at the wrong website, even though it is BK’s site….and then to hear, “You know I was going to comp your onion rings, but you just had to go on and on and on about the website.” I bit my tongue. Food was terrible too. Last time that store will get money from me.
I was Manager At Burger King 2367 and I quit what’s the reason my Big boss Tj didn’t want me to take my week vacation vacation off and he set me up we was training one of the employee To be manager in that same time I heard people said that Tj said we will fire the old manager so we can make this employee manager so I call him and I asked him it’s it true he said you know you crazy no I didn’t say that so I believed in him and asked him to go on vacation next week he said I will think about it and I will let you know I told him please I have to go cuz my husband leaving to PA he said okay I will see I said okay thank you . Now my boss the GM called my yesterday telling me TJ said no for your vacation I asked him why he said I don’t know okay so I called TJ to ask him why he said no. He said he have to tell me before you go on vacation 35 days but I didn’t know that at all so I was trying with him he said no you have to come to work I asked him I don’t want to get pay for it but let me go he said no too so I told him I quit so he said okay quit right little today and leave it at the store I said okay, in the same time I find out that he make the employee that I was training her as manager . So I try to relax And I said to my self no I need my job so I called him back after talking to my GM so I can go to work he answered my no you said you quite and I don’t want to hear it I have to hang up the phone Iam too busy .now I need my job cuz I didn’t do anything wrong.and I don’t know to who I may contact please I need help
Really bad bad English- It makes no sense.
Hello
My son and his wife worked at the burger king in Faribault MN. They both just quit today. My son got burned and a bad burn at that. When he asked if he could go run in under some cold water. Their response was no keep pushing burgers. I couldn’t believe it. They are so short of staff at this place that they close the inside down and sometimes the entire store. He was told that no incident report could be filed because they don’t do that at that store. I was amazed what company does that?. Needless to say we will be taking my son to have his burn looked at now. We filed a complaint with the headquartes. I don’t hold out much hope that i will hear anything back or he will. I suggested my son get and attorney . Last week they were upset with him because he would not server moldy tomatoes to customers. He was just told to cut off the mold and serve it anyways. He refused to do that and threw the crate away. Telling them he was not going to do that and have people get sick what kind of company is this? Luckily for me i don’t eat fast food . For everyone else please be careful when you go to Burger King look at your food make sure things haven’t been cut off it’s disgusting.
I had to put this out there because as a parent this kind of thing makes me sick. I told my son and his wife to make a u-tube video and put it on social media. It would be a great way to get the word out so people don’t end up getting sick.
I”m joining in to make my complaint against Burger King, located in Indianapolis, Indiana on 37th Illinois Street. First of all the workers in this store has to be the slowest people God ever created! Then you get the food and it’s never prepared correctly. The last 3 times, I have visited this place, I was not given a receipt, (a very simple thing) and my food was cold. Call me stuck on stupid for continuing to have faith in a business that could careless! The service is poor! You can barely hear over the speaker, not to mention if it’s raining, you get wet placing your order. You wait in line forever! Then, when I get to the window to pay, all I see are the workers standing around talking with each other. What! Why are you guys working in this type of business? There is no pride about the food, their work or customer service. Management is off in Hawaii somewhere and no one is caring or giving a darn about the type of customer service being given by the workers! I”m telling you, Burger King, the quality of the food and it’s customer service is really going down!!! Do you all realize that there are many other restaurants we can take our business to? Burger King used to be better than this! What the heck happened! Well, I”m done! You can talk about McDonald’s, but at least they give good service. You guys need to GET IT TOGETHER!!!!
Wondering why I am receiving via email, proprietary information regarding your store 20700 (which I have no clue where it is…may be the local one in Kalispell, MT). Here is a sample of what I get (copied from my email):
Here are our goals for today
Sales $ amount that we are trying to hit
$2793.54
Yesterdays sales ended with $2977.66
Labor% goal for week is 23.5%
Today we are shooting for 25%.
Total labor percentage was 24.42
Item that your team is selling
Let’s shoot for 35 Crispy Chickens and 15 Sundaes!
We sold 11 new crispy chicken, 6 bacon and cheese crispy chickens, 12 bacon cheder ranch chickens, and 1 cheese crispy. For a total of 30 new. We also sold 2 sundaes.
Area of training focus
12 critical’s!! We are doing better but we need to continue to improve!
We are doing well in most areas. I would like to see more people using tongs for less cross contamination.
Procedural focus
SOS! There are quite a few who have awesome communication but others who just seem to ignore it. We are a team! With that being said, we NEED to read our tickets! Please we need to work on this and be underneath 3:45!
So yesterday drive time were a bit high at 601. This was in part, do to a Spartan race that was going on in this area. This is also do to people not staying in there positions. I will work on this with them.
Reader Board
North side of sign: 2 for $4 Croissants $1 Iced Coffee
South side of sign: 2 for $4 Croissants $1 Iced Coffee
Both sides were the same
Thank you,
I have attempted to call Corporate Office, and received a “Representative” at a Call Center in India, who said he has to take a message. When message indicated him as a problem, he refused to do the report!
Fort Worth, TX went to BK on Jacksboro Hwy for for milkshakes. I ordered the frappe and was just told “No” so I thought ok maybe the lady did not understand what I wanted so I ask for the Caramel Coffee Frappe and she again said “No”. So I was like I cant order the caramel Frappe answer “No”, So I ordered a milkshake, actually 4 milkshakes, 2 chocolate and 2 strawberry. When we got to the window We ask why I couldn’t get the Frappe and received No one made it and then there was no stuff to make it either way a sign we are out of Frappe or even a quick explanation instead of “NO” would have been appropriate and shown better guest relations. After getting my milkshakes I ask about whip cream they said it cost extra – apparently in small letters you actually have to look for. After pulling out of the drive and I need to get to work Take a taste of my milkshake and it is cold but not cold enough and very milky I pull up the straw and the mix is just falling off the straw and it looks like a cold chocolate milk drink…. I don,t have time to go back and return them instead my hard earned cash goes in the trash. Why would anyone serve a milkshake when the mix was obviously not ready.. Oh and it was about 330 in the afternoon on a Friday I was the only car in the drive thru.
Here in San Antonio Texas at the Buger King on 5662 Tezel Rd. I ordered 5 meals that 3 out of the 5 were wrong when I complain to the mgr I couldn’t get any where. So what I did is let the mgr know that that was the last time that I’ll ever spend my hard earn cash at that Burger King and any other for as long as I live. Of course I sent basically the same language as a complaint to corporate as well.
Does anyone know how to do a complaint for burger king hiring people using false Information is there a phone number to someone above the employees and managers at that facility? This is or was at 3 of the burgerking restaurants in TX. I’m top of this there are for a fact a few employees that are underage and working shifts exceeding 40 hours in 3 days or less. Also, the managers have been known to add or take away a few hours from workers.
I live in Allons, TN. The closest restaurant to me is the Burger King in Livingston, TN. It would be nice to eat there, but every time I try, either by eating in, carryout, or drive through, my order is wrong or I’m missing part of it. I could understand if it only happened once in a while but when it happens every time then I have a problem. I don’t have time to take my order apart and check it every time I order. And I shouldn’t have to. I have watched the business disappear from that place over the last few months, so that must mean I’m not the only person with a problem. Even if I am the only one in the drive thru like I was today my order is still wrong. I’ve complained before and nothing changes. I guess I will have to take my money someplace farther down the road. I worked in food service for over twenty years and I know there is no reason for this except poor management and poor training. Something needs to be done.
We had a corporate event at Fiserv office on 20 July 2017. We ordered 120 burgers and veg Nuggets to be deliver at Fiserv premises at 5:30 PM sharp on 20 July 2017 as this was a live event and we wanted the delivery sharp at 5:30.
I was in contact with Mohsin khan (9990656446) from the store. I started calling at 5 PM to ensure the timely delivery but the delivery came at 6 o clock and the worst past is they delivered the half order. The remaining order was delivered at 6:30.
I CALLED HUNDERED TIMES TO MOSIN AND REQUESTED TO DELIVER BUT THE ORDER WAS LATE BY 1 HR.
YOUR SERVEIC IS TOTALLY PHATATIC . I WANT ANSER FROM THE MANAGEMENT OF BURGER KING FOR THIS INCIDENT.
I’LL ENSURE THAT NO FURTHER ORDER WILL BE MADE FROM FISERV IN FUTURE.
July 19th at exactly 6:25pm, me an my fiance came in to have dinner i have no clue who the kid was that was working but first off he was rude an looked like he was maybe 12. Anyways my fiance ordered the new Parmesan Crispy chicken sandwich. we got our food went to sit down looked at our sandwiches come to find out my fiance got the grilled chicken sandwich when he distinctively said I wanted a number 12, then he proceeded to argue with my fiance trying to say that he was lying and that he was making up what was going on and he was arguing with him telling him that he was wrong and he wasn’t when I told him four times that my husband wanted the number 12 not the number nine and they still screwed up the order. The store is West Side Saint Paul Minnesota they either need toshut the store down or fire all the Staff an rehired new ones that know what they’re actually doing. that is positively the worst Burger King d I’ve ever been to in, out of all the Burger Kings that I’ve been to that one really is the shittiest place to eat..
We just stopped in the BK in Shippensburg. As we were walking in there was a young girl cleaning the door step with a sponge and water…To me this is completely ridiculous and unacceptable. She was not a maintenance worker…when she fished, a so call “manager” came out to check it…was she disciplining her? Complete crap….
BURGER KING HAS TRULY DISAPPOINTED ME!! I am a loyal customer of Burger King. However, my most recrnt visit was the worst visit i have had EVER at ANY fast food restaurant. First, the drive thru cashier did not greet us, nor did he tell us the price of our food. He only opened the window and reached for the money to SNATCH it out of my hand! I was a bit confused, so i let it go. He then gave me my change back by tossing it in my hand after that, he SLAMMED the drive tgru window. After waiting about 2-3 minutes for our food, he then return with our food bag. He slide the drive thru window open with force (as if he was angry) He then (literally) SHOVED/TOSSED the food bag into my hands. So forcefully that it caused me to fumble my bag of food, trying to grab a hold of it. After shoving the food off to us, He the SLAMMED the window quite hard and immediately walked off. I called the store to speak to the manager on duty. After being told i was speaking to him already, I asked for the District Manager’s info… He denied me the info. I then asked for Corporate… He also denied me of that info. He told me that Burger King was a “privately owned” store, and i would have to call the owner, not Corporate. So i proceeded with asking for the owners name. He HUNG UP ON ME! I called back 5 TIMES for him to pick up and hang up again. Ive never been rude or disrespectful to ANY of the Burger King employees, as i appreciate them for helping with feeding my family. However, i honestly can not handle the disrespect and carelessness of the employees. I think i will steer away from Burger King for now until they change their crew members.
I’m highly upset about the service I received at store #1105. After getting in a long line at the drive through I finally make it to the speaker to place my order only to find out at that time that they are only accepting cash. This is totally unacceptable as now I am trapped in a long line of cars and have to waste time waiting to be able to drive out as this location does not have any other way out. They should have posted someone outside to advise drivers of this prior to them getting stuck in line.
This complaint is about the Burger King located in Sunrise, Florida off University Blvd.
The take-out window for this Burger King takes an extremely long time, but I don’t think they are being evaluated on this issue because the person at the drive-in window makes the cars stop just before they get to the take-out window, and once the food is ready using hand gestures they ask the car to move up. My theory on this behavior is that there is a sensor at the drive-up window that can be used to determine how much time it is taking for customers to receive their orders.
Please investigate this behavior, because a take-out is taking too long and if the sensor can provide this information to management this behavior needs to be stopped.
I am an employee of Burger King. I called in this morning to talk to Ranel about being off today because my father in laws wake is today and his funeral is tomorrow and she didn’t even let me finish she just hung up on my face. I have NEVER been so disrespected in my life. I don’t know the store number but it’s the burger king in Newnan, Ga right by Ashley park.
I had a coupon for a free coffee at the burger King on Osborne street winnipeg.
I asked the evening manager at the counter if the coffee was fresh. SHE LAUGHED AT ME and said u have no right to ask if the coffee is fresh when using their coupon. (What?!)
I told her I have every right to ask about food or liquids going into my body and whether or not they are safe and fresh to drink or eat.
She then said she could kick me out of the store for asking questions and being rude. (Again,what?!)
I’m starting a human rights suit against burger King over that matter for sure.
The discrimination is clearly based on money so i have good grounds.
I’m in Winnipeg Manitoba Canada.
The store I’m talking about is an exception and the manager and staff have the wrong attitudes. The other bk stored around here have great service. The one on mcphillios is so good the food is HOT when you get it.
Imagine that…
lol, human rights law suit? Let me know how far you get with that. Clearly you need to go learn something about the laws where you live.
I’m jealous you can get hot food. Never once here in Crescent City CA.
Burger King #910, Lemon Grove, CA,
For many years off and on, the drive through cashiers have used a device on the end of a pole through the drive through window. The employee hangs it out the window before you pull up in your car… PICTURE ATTACHED. They hold it over a specific spot on the asphalt for various times while looking behind them inside the window until something changes.
Various cashiers have said it’s to reset a window timer (time of customer service?) or manipulating customer count. When I’ve asked why they do this (you can’t pull up till the cashier is done, (sometimes 15 seconds+), cashiers have said they don’t do it because they want to, they have to do it, etc. Several have said “they don’t like doing it, they know it’s dishonest but they have no choice.”
Thought you should know!
Is it in Burger Kings’ policies and procedures to hire, retain and advance employees to management (district?) who is a convicted felon? Convicted of stealing money from previous employer, stealing, using and selling narcotics, currently on Federal probation with more charges pending.
Please tell me what precedent you are trying to set. What message are you trying to convey? My message is to boycott Burger King (along with my friends and family), tell everyone I work with, everyone I know and everyone within shouting distance about what kind of operations you not only allow but reward and advocate.
I think so, they managers know of employees smoking pot before and during the shift and dose not a thing!! Awfull, they hire people that clearly don’t want to work. The store managers are not people friendly and have no idea how a business should be run.
I am so upset that nobody from Burger King has bothered to contact me about a police report I made on Thursday June 22 2017. on the Burger King located at 639 N Redwood Road North Salt Lake Utah,, that morning I went through the drive through and ordered using my Debit card, about three hours later I checked on my back account to pay bills and fount $348.22 worth of ITunes charged to my card, ( i do not have an I phone), I had showed an colleague of mine what happen she said that the same thing happen to her on that Monday, her husband had gone to the drive through at the same Burger King and two days later they had over $200 worth of I tune charges, as we started asking around at work we found that three others has the same thing happen to them that same week, that same Burger King, I had called the Manager and he basically told me that this kind of thing cannot happen, Well it did, I made a police reports, I wrote what happen on the survey, gave my email information, and to please let me know if they found the person that was doing this, and I have not heard from anyone, in the mean time, my bank is still trying to work on this, my rent is due, and I could be faced with late charges, due to my account not having the money that was stolen from me . I would like to know if anyone in this company has done anything about this, I am sure we were not the only people this has happen to, and I would like some answers,
Did your case ever get resolved?
I would like to make a complaint about the Burger King in Lansing, KS. On June 29th I went there at 6:45 pm and there is a sign on the speaker box that says we are out of chicken nuggets, onion rings, French fries and whoppers. My first thought is well what do you have? I ended up ordering but I find it 1. Very unprofessional to have a sign on the speaker 2. Poor management and franchisee to not have the products available, I mean if I was running a business that was to let my customers have it their way! I would have the foods that they want. I could have overlooked one item but four tells me that there is poor management going on. I very unhappy about this experience
I was visiting my father down in Tampa Florida and stopped to get him a sandwich on the way back to the nursing home. Stopped at the BK in Valrico, FL. I ordered a Chicken Sandwich and paid with a $10.00 bill. Manager Juan told me the $10 bill was counterfeit and my money was no good. He did not show me how it was different and did not use a counterfeit pen even after I asked him to use a pen. He proceeded to put it in his pocket and told me I had to use something else to pay. Meanwhile, he refused to give me back the $10 bill and I had to pay with something else. I am embarassed and appalled at the rudeness of this gentleman and the unprofessionalism. Furthermore, I called in to your Customer Service line wherever that is, and reported this issue. I am even more shocked that I have not received a response from the company regarding this issue. Obviously, customer service at Burger King is not the strength of this company and from reading many of the comments on this site, the company does not care to address customer service issues.
You should have called the police and reported that he stole your money. He has no legal authority to take it from you whether he believed it was counterfeit or not.
You should STILL call the police – it’s not too late.
He literally just stole your money and put in his pocket!!!
I agree, police should have been called.
You got handled by this guy. He just stole your 10 dollars. I would have called the police to the the store. Sounds like a Con. As in convict!
I went to the Burger King on Morris Ave. in Elizabeth, NJ on June 26th 2017 at 10:15pm. We ordered through the drive through but then we saw the new Cheetos and mac (sorry if I am saying wrong) so when we got to the order we just wanted to add one order of that to our current order. The woman at the window stated it was “too late” and that we would have had to order at the intercom. I looked at her puzzled because in the years of ordering any type fast from McDonalds, Wendy’s, etc. I have never got denied being able to add something at the last minute. Especially since it is money for the business!!!! Someone needs to speak to this “manager” and let her know that is bad for business….
To whom this may concern
My name is Dominick E. Pryor and I went to the Burger King in Houston, TX. on Holcombe and South Fwy around 2:30p.m. on 6/26/2017 I ordered a Triple Whopper with no mayonnaise, no lettuce, and no onion. The young lady at the counter was ringing me up and for some reason the buttons she pressed was saying add all those items so she was trying to figure out what was going on. She then proceeded to call the manager. He started to ring in the order and he told me that i told him I ordered a triple cheese but it was clearly stated from that i ordered a triple whopper which is an honest mistake bit i was 20 minutes from work so i decided to cancel the order. It was about 2:40p.m. that this particular manager proceeded away from the cash register and i quote said “I don’t have time for this s**t today and as i am leaving he proceeded to follow me to my car and I am entering my car and he is standing at my car door. That is not what i expect from a manager if I do not decide to get something to eat. I do not know what the policy is when a customer decides his job is more important than eating at the time, which by the way i was not in any form, shape, or fashion rude or disrespectful to any of the guys at the establishment. I am now in awe as I am writing because that was just plain inexcusable. I am very upset because I used to go there everyday and get the sandwich with the a1 sauce and get the triple meat but with him following me and wanting to fight me is at the highest level of disrespect a person could endure. I wont stop eating at Burger King but that particular location has just lost my business forever because if he can do that to me imagine how many other people it can happen to. I would like to thank you guys for making the sandwiches you make on a constant basis. I really appreciate you all for that and that is where i am ending this formal complaint
MY SON WORKED FOR BURGER KING ON SOUTH HULEN ST IN FORT WORTH, TX. HE HAS NOT RECEIVED HIS LAST CHECK IN OVER A MONTH AND THEY KEEP TELLING HIM THAT THAT THEY DON’T HAVE IT EVERY FRIDAY . THEY HAVE TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO ABOUT IT. THE ACCOUNTING DEPT IS LOOKING INTO IT. MY SON HAS A COPY OF THE HOURS HE HAD FROM THE MANAGER ONSITE THERE. WE NEED YOUR HELP. WE ARE NOT TRYING TO GET LAWYERS INVOLVED, BUT IF IT COMES TO THAT BURGER KING WILL BE OWING MUCH MORE THAN OWED. I WOULD LIKE TO GET THIS RESOLVED AS SOON AS POSSIBLE. THE GM IS TELLING ME THAT WE RECEIVED THAT LAST CHECK BUT WON’T TELL ME WHAT BANK ENDORSED IT AND WHAT THE CHECK NUMBER WAS OR THE DATE IT WAS CASHED . PLEASE CONTACT ME
I work in one of the business districts where there is a major hospital, construction areas, as well as located among a well populated residential community. A group of students and coworkers decided to compile an order and sent one of our drivers for pick up at Burger King store 3535. The order consisted of four burger meals that would have had burgers, fries, and a drink. When our driver returned, she stated that she did not receive complete orders for everyone because they had no fries or onion rings. On five different occasions, we have gone to this specific location only to find that they had no hamburgers, no fries, or onion rings to serve to customers. This is very disturbing in the fact that many people, especially those that are bound to have to spend hours waiting at the local hospital and want to get away to clear their minds and take pleasure in a supposedly reliable restaurant, only to find that there is not a shortage of food, but none at all from the beginning of the lunch hour to closing. You would either find a scribbled note on the door that they have only chicken or fish burgers, or receive a message over the speaker, “Welcome to Burger King. we have no hamburgers, or fries, or onion rings. Can I take your order?” Not only that, but the so called, supervisor got an attitude with us when we returned with our receipt to verify that although they had no onion rings or fries, we were still charged full price for the meal. There was nothing on the receipt to indicate a deduction for the items we did not have. I simply told my coworker that we will just leave the matter alone, but we will no longer do business at this location and I will let the other four branches of our company know to do the same. I’m angry because most people have no other option but to rely on this location and it is not that this has happened once, but five times and before the lunch hour even begins. What makes the matter less likeable is when a person who is so called a supervisor comes out with an attitude far worse than the actual workers do and expects you to take it as if the business is their own. Sorry Burger King, but you’ve lost over 475 customers or more, unless you do something to correct this company and their lack of a better way of communicating and carrying your name.
June 13, 2017, Burger King on Route 50 in Fairview Heights, IL around lunchtime.
We ordered 2 sandwiches and had coupons. I was informed the order came to $7.50 and was told to forget about the coupons. I had scraped together 2 quarters and gave the girl a ten dollar bill and the 2 quarters. She returned the change as two dollars and 2 quarters. When I’d ask about the incorrect change, she immediately became adamant and rude saying that I did not give her the 2 quarters with the $10 bill. My friend driving with me who witnessed the ten dollar bill and 2 quarters handed to this young lady. I do believe that she being so adamant about this was scamming me out of fifty cents and most likely has the routine down hoping no one notices the incorrect returned change they get. I am informing you that you have a dishonest window cashier at this store. This person had dyed red hair. I don’t know if your company ever does anything about these comments or not but I could never return to purchase my food at this store again.
I’m trying to contact someone about the Burger King in Alexander City, Alabama. They have roaches where people self serve themselves with drinks and they have dead flies in their ice freezer that they serve to the customers through the drive through. Of course, they probably have served them to someone already, unless they saw them and removed them, because I know my daughter said she had to get two dead flies out the ice at the drive through and she had to kill two roaches where the customers fix their own drinks inside. On the other hand, the so called managers: Renea Walton, Meredith (I don’t know her last name), and Lisa, of course, I don’t know her last name either, but they have some NASTY attitude. How can they (Renea) tell their employees not to wear nail polish if they gone go to the nail salon and get their nails done. They need to practice what they preach. Also, on this very exact day after midnight my daughter called me and told me to hurry and come get her because she was about to be the only one there….now I mind you she’s 17. When i got there the new so called Manager that they just hired whom happens to be a guy saw me and he jumped in his car and sped off like he was on a race track and I honked my horn because I had to ask him a question, but he kept going. I really would like to know who is over them. Also, when my daughter works they schedule her to come in at 4 and work to 1 on weekends and she hardly ever have an off day. The problem is she never gets off at the time they say. It be after 2 a.m. in the morning most time and she’s a minor…. then they be wanting her to come in a few hours later sometimes at 6 a.m which I really don’t think so! That’s my daughter and I’ve had enough of them and Burger King. To hell with them they’re not that good and they lack cleanliness. Really, this situation goes way beyond what’s written here. They have been a pain in the ASS from day one since my daughter started there. Something needs to be done about them. So, if you’re ever in Alexander City, Alabama… don’t stop….keep going. You might end up being served roaches and flies. Last, but not least, they can’t hardly keep anyone because they quit. Why? Because of the Managers. They’re all drama wanna be queens. So, I hope someone from the Corporate office see this post and pay a visit to this STORE as they call it. Something really needs to be done about it. …… P.S. I’m going to report them to the health department. If not them then they will tell me who.
Burger King, Franklin, TN should do a service to the traveling public and PERMANENTLY CLOSE THIS ESTABLISHMENT. Worst food I have ever had. Ordered a fish sandwich at the drive thru. When I got home it resembled a catcher’s mitt. Called the local business and got an “attitude” from the “manager” – at least he said he was the manager.
NEVER AGAIN WILL I PATRONIZE THIS FAST FOOD DISPENSARY!
I ordered 2 whopper jr at Burger King #749. Started to eat then noticed no cheese .Went back to cashier Clarissa and manager was there also. She said if you want cheese you have to order it. Very rude she didn,t even try to make it right. I had also ordered tea with lemon. When i got to station to get tea there was no tea.Went back to cashier mngr said we have Fuse tea in machine. Tryed it poured it out Nasty stuff. These people at this BK rude and uncaring about customer satisfaction.Will not eat there again. It might be time to go back to Wendy,s
Every one stay of burger king. it’s dirty.
Hello I would like to make you all aware of the disturbing activity that happens at the location in Salsa, California. There are multiple sexual activities of all sorts happening during all shifts. The manager named Mary was photographed on her knees with another worker named Chilion. Chilion also has another young girl there pregnant. Her name is Angelina. Apparently all of the management is aware. I will refuse to eat there ever! I am telling everyone I know about this location and continue to send complaints until this is resolved. There needs to be some serious intervention please. That’s just disgusting!
Sorry it is Salida, California.
I was recently hired at another Burger King in another state and according to the handbook that I read Manager’s are not allowed to date employees. I agree with your statement, that is just horrifying to even think about!
We went to Burger King in Sherman Texas on the way to Oklahoma. First of all, there were only 3 people working there! 2 managers and a cook. Secondly, people in the restaraunt were me, my husband, my son and an older couple ahead of us. The older couple had to wait about 15 minutes for their ONE order or nuggets and we waited about 10 minutes after that! We got our cheeseburgers and they were HORRIBLE! Worst meal I have had in a long long time! Fries were undercooked and cooked in obviously OLD oil. Then one of the managers came out and put a sign on the front door that read “DRIVE THRU ONLY….SORRY” written in marker and very unprofessional. RIDICULOUS! They weren’t busy and locked the doors so no one could get in the dining room at 6 in the evening when everyone is wanting to eat dinner! I mean, what the hell? I will complain on this establishment until something is done!!! End of story!!!
i have 4 grand kids and my wife and 1 more we eat at burger king 1time a wk and spend 30to45 $ every time but after tonight we will spend our $ elsewhere and this is WY went to the drive up and showed are coupon the manger said we could only use 1 coupon per car and was not nice at all her name was deb. so we left and spent the 45 we would have spent at 21 and wall Ogden Utah and spent elsewhere. WY do you put out coupons if you don’t want customers to use them 1 had 3 grownups in the van so it would have been 3 coupons and the shakes and other extra stuff we get with out coupons you lost out on. you must not need our business.
I am very disappointed in the Burger King that is located at Houston Texas. My neice attends college nearby and picked up a job at Burger King so she could survive during the summer. She had requested to go on days since she didn’t have a car and would have to Uber home from work at night however the GM Ms. Cheryl did not grant her request and my neice continued to work the evening shift. On Saturday evening 5/27 my neice had gotten off of work and went outside to catch her ride home with Uber and upon waiting she was robbed and jumped by some girls. My neice didn’t know them personally and had only waited on them via drive thru earlier that evening during her shift. Fast forward…as the paramedics and police arrived on the scene to treat my neice for her bumps and bruises, it was then that the supervisor on duty name Alexis told the officers that the girls had come to her and said my neice was being rude and that they were going to jump her when she got off of work. This supervisor did not question my neice about what the girls had reported or even bothered to tell her what there remarks were. Instead she let my neice walk out by herself in the dark, to lock the door behind her and put her in harms way, which she got pretty banged up!!! Fast Forward, did the GM or supervisor return me or my sister (neice mom) call when we reached out to see what happened? NO? Did the GM or supervisor call and check on my neice after the fact? NO…what kind of company is this? I am so disappointed in the follow ups and the lack of showing any concern for my neice and her well being. The upper management should be fired immediately!!! I can go on and on and on, but we will handle this in a different manor and I hope someone from the corporate office reads this and reach out to our family and show some concern. EXTREMELY DISSAPOINTED!!!
I just quit the Burger King in fort Morgan Colorado because a coworker came out of nowhere and shoved me into the sink and started yelling at me saying you want to punch and so on the coding manager just stoic their did nothing about it I went to the police station to report it and they told me their was nothing they could do and the dm he doesn’t do jack about anything he lets it happen even when employees report it to him
I have gone to burger king on Airline highway in North Baton Rouge three times this week and was unable to order food. No one came on the drive through speaker so I pulled to the window, after waiting several minutes. There were worker there, they looked at me and kept talking to each other. This morning a stopped in at 6:00am, store sign said…open at 5:30, and the same thing happen. I will no longer waist my time again anywhere to try to or make a purchase at Burger King. It appears workers and management don’t care about severing customers, very poor customer service.
i was @ one of the burger kings today 5-30-17 @11:35am on 7121 williamson rd roanoke va..the cashier was very rude & unprofessional..i had a coupon/receipt with a code for a free whopper she tried to charge me over $4.00 i said its free she said u have to buy a food purchase very rudely said didn’t u read the receipt..well i didnt have my glasses on sorry didnt see that small print..ok no biggie..but its how rude she was during the moment..she finally got a manager up there to clear the order out..the manager was on her phone have a personal conversation..what kind of stuff is this..the the cashier that waited on me said u want anything else reall crappy i said no & walked out..i only had enough money for a drink i didnt even get that because of the rudeness.. i will never go back to a burger king ever again..i was so embarrased plus her talking about me it sounded like..she need to go home stay there..dont need to be in the public eye with that attitude..
I went for breakfast at this burger king on May 27, 2017. While placing my order at the drive thru, the man taking the order was very unprofessional and rude. I decided that I was not going to spend my money there. I left the restaurant, but I decided to return to tell the manager. When I returned, I waited for 5 minutes before anyone came to assist me. A man who said his name was Wilson, stated that he was the manager. I am happy that I did return, because the first things I noticed was that the store, and Wilson’s uniform, were very dirty at 7:20am, and there was a bunch of food under the heat lamps. I told “Wilson” that the operator at the drive-thru was unprofessional and rude, and he said that I was screaming my order at the drive thru, then he proceeded to argue with me. I asked him for the store number and he said they did not have one. The corporate office and the health department should do an investigation of this location. Please save yourself the aggravation, and possibly botulism by not patronizing this restaurant in Country Side next to the movie theater. I have also read many complaints about this location. The employees should take a field trip to Chic fil a, to see how a fast food restaurant should be operated.
Hello this is Susanne. I visited the the location located on Saskatchewan drive and Albert Street in Regina Saskatchewan Canada. We proceeded to use the drive thru. They made a mistake as we placed our order and then she asked what we ordered again when we got to the drive thru window. Then they didn’t give us our entire meal. Which we didn’t realize till we got home and then I called them. And I asked for the manager and she said I was the manager. She proceeded to tell me that she didn’t know what we did with the stuff and it is our mistake everything was in the bag. I then told her I was looking in the bag and there was two items that were paid for that were not in the bag and she said yes they were. She then told my sister that we did something with them and hung up the phone on her. And we tried calling back and they refused to answer the phone. So I guess we are out the $9.00. but as a customer who spends about a $100.00 a month there between the 6 people who live in our home. Burger King can thank the manager for never recieving another cent from ny household. Cause I choose not to support a company who calls there customer’s a liar and then chooses to hang up on them and not answer the phone again. Cause anyone who has ever went thru a drive thru understands that it is not possible to have made a mistake. It’s more likely that a customer is a liar. I am just writing this so that everyone can hear how my experience went today. This was a $46.00 meal that she called liar’s. Well to all future guest’s at this location i wish you luck and would advise you to check your order before leaving the window so that you don’t have the same experience as I did.
Bk is always lacking in customer service training .it is common sense that you made the effort to to get your items so why would you by a liar.your other food was getting cold
I am extremely upset over my neighborhood BK in Peoria, AZ. As a result of corporate, failure to regulate and hold accountable the actions of their management, my boycott will include other franchises to include Tim Horton and Popeyes. I have made my complaint and never was addressed past lip service. I was too accussed of lying over salted onion rings. A story I don’t have the desire to go into. I find it hard to believe that BK Corp is willing to stand by their management’s behavior. Most of my meals are bought prepared, but they won’t be purchased from a BK corporate franchise. No excuses for lack of common courtesy and proper respect for the customer.
I need a job in burger king
No you don’t they treat their employees like crap I just quit because managers don’t care and coworkers are rude just saying it’s up to you
Don’t. I’m telling you, DON’T! I was fired due to a No Call/No Show when my absence was due to the passing of my oldest brother, AND MANAGEMENT KNEW ABOUT IT, TOO! So because of this, I am now considered “not eligible for rehire”. It’s a very inhumane approach to say the very least, so you may want to revisit your employment options. Just thought you should know!
Mother’s Day May 14th I went to BK in Kailua, Hawaii – it had been closed for quite sometime and recently reopened. I was excited to get my Jr. Whopper I had been craving and in looking at the menu board in the drive thru, I decided to also order a Caramel Frappe. The board said the Caramel Frappe was $3.29 – I asked for a large and was told there was only one size. She told me my total and please drive up, I was thinking there must be a mistake as my $$ were higher than I expected. When she gave me my receipt I had been charged $5.49 for the Caramel Frappe. I told her the sign said $3.29 – she told me it didn’t matter, she has to charge what the computer says. So I drove back around to double check the price and she said “welcome to BK, may I take your order please” – so i told her that the sign did indeed read the Caramel Frappe as $3.29. So she and another girl came out to look and sure enough the sign read $3.29 – I told her that it is what I was expecting to pay. Again I was told it didn’t matter, they have to charge what the computer tells them. They made no offer to make amends and I’m not one to create a big fuss, but I tell them when I was leaving I plan to report this to corporate. I also told them they had better check the prices of everything on their board because THAT is what people expect to pay.
in closing, that one size only was SMALL for its price 🙁 And though it was delicious, I plan to go to McDonald’s because I get more for my money and I expect to pay what the signs tell me.
It amazes me how bk can spend millions of dollars to open stores and not invest In their employees .service is gold
I was so ashamed to even sit in this resterant with my family it was so dirty.
And the food we ordered was cold and the milk shakes were like water not what I call a milk shake at all.there were others in the resterant at this time and they also said there food was cold .had to be returned .workers going around checking garbage cans looked like he was mad at the world no smile looked mean.very un professional.and workers in back making the food yelling at other employees out loud.it was terrible. And I took so pictures of just my seating area if you would like to see them.please contact me if need to.thank you burger king for a lousy night..it was burger kind in( Lackawanna county, Eynone Pennsylvania,united states.
You won’t get a call back.thats why they have a 2.2 customer likes
Your Marion rd 55904 is beyond disrespectful…I live less than a block away and have been eating there for years and your new manager James is a joke. They screwed up the order and when i brought the recipient in he crumpled it up and threw it in my face. I have had great service over the years when mistakes have been made but this was just atrocious. I tried to contact corporate to just be hung up on and have been treated horribly. If no reply i will leave a complaint with the BBB. I have never been treated so poorly by a place that should thrive on customer service. I even brought back the incorrect food in hopes that the issue would be corrected. I hope to find a resolution to this joke of service i received from James at the Marion Rd location in Rochester, Mn
I can’t beleave that corporate hung up .upper management is very well trained but they drop the ball where it counts in the stores.bk cuts to many corners.customer loose out by not getting fast, friendly service
Hi,
I am a first time online customer who placed an order via hellofood website, currently located here in Dubai, UAE and asked to deliver it to my brother in dammam, KSA. I waited for 1 hr and got in touch with your branch in Dammam in ENOC Dareen and spoke to the manager who was very rude and telling me that they dont have an address to deliver the order that/s why it is taking that long but I placed it online so definitely I will put the address. Now it has been 2.5 hours still the food is not delivered. The delivery man called the person who will recieve the delivery asking for location but still they didnt deliver it. I kept on calling the restaurant and they are saying different things like the order is still there in the restaurant because no address and after few minutes they are saying that they need more info. I am so disappointed with your service. It is just a simple order for my brother but it took too much time and effort and inconvenience for us. I spent 60 dirhams just to call the restaurant and still my card has been credited already and the refund will still take 2-3 business days. Please do something about this. I am a loyal Burger King customer here in Dubai and even in Philippines so pls dont make me so disappointed just for this thing and discontinue patronizing BK.
My order is id n8ga-1c91
Thank you and hoping for your immediate feedback.
Best regards,
katherine kieth balane
This is perfect example of bk getting into a service they have not perfected .upper management leaves that part of the business to an employee that has no clue.
went to BK today (5/14/2017) and ordered a very simple order, a #3 large combo w/ DP no ice, another #3 large combo with DP and a #2 large combo with no mayo and a diet coke. not very hard.
I get the total and head to the window. The woman at the window barely could speak English to the point where it was a pain to even get a simple idea across. Even with this i get my food and head out to my picnic spot. I get there and as I start to divide the orders out I notice I got 1 triple whopper, a double something with bacon and jalepenos, and a single whopper with mayo.
I don’t know what kind of morons are able to be hired at these locations but this is nowhere near rocket science. not to mention, the burgers i did receive were cold and very greasy. By far the worst BK experience I have had to date.
this was the Oceanside, Ca 3746 Mission Ave. location.
It’s not the employees fault she is human.manager should be aware of her potential .bk is not consistent in every location .good employees always quit because of bk cutting corners
hello, at 4:48AM (today) @ BK# 05029 in Pineville, LA my order was messed up severely by the host in drive-thru (Dewayne). I ordered a #6 (Enormous Burrito combo with an additional large hashbrown). The large drink (cherry coke was complete soda water — no coke, no cherry, just carbonated soda water). There was no large hashbrown nor the medium hashbrown that was included with the combo. The burrito and only the burrito was in the bag. I figured the total cost should have been $8.50-ish and was charged $5.72. I know it’s fast food but even a monkey can do basic math. The monkey should also check the order before it’s delivered to the customer for accuracy. Every so often, this restaurant undergoes New Ownership. It’s in a great location but the service is shitty. I paid cash for my order and was shortchanged big time and obtained the worst possible outcome for my order. What does BK plan to do about this situation?
Nothing.if ownership doesn’t take pride in there service the answer is nothing.i don’t understand how a company can spend millions dollars to serve customers badly
The Burger King in culpeper va is sooo nasty and filled with rude people!! I went through the dive through Thursday at 11:30pm and they said they was closed but do not close until 12 and they were all standing there just laughing and talking! I think it is ridiculous how your company have people like this working for you! I’m very much mad about this situation!! And also I ordered an double whopper with cheese and they rang me up for a double whopper and guess what,!,! They only put one small peace of meat on the big whopper sandwich bun!! The people u have working for this company in culpeper make your company look nasty and trashy as ever!! Never again will I be going back!!!
Yes. I went through drive through at burger king in Paris Tennessee and I was over charged for two 20 piece nugget meals. On the sign it said 4.99 and I was 6.99 each not including .30 for the fries and .20 for the drinks extra on each meal. I want to know why am I being charged $2 more than what the sign says?
Hello,
My name is Caprena Ross. I went to store in Columbus, Ohio on Cleveland Avenue at 9:15am on May 6, 2017. The cashier through the drive through was pleasant and tried his best to ensure my order was correct, however, the Manager by the name of Ashley was rude, and expremely unprofessional, Ms. Ashley came across condesending in her tone when providing me the wrong order. When I came back in and said if there was less talking about things outside of the business, she would have got my order right, she began to wave her hands in the air, snap her fingers and kept saying loudly, “Have a good day ma’am”. The question I have is shouldn’t she be an example in leadership? Is this the type of management we are higher to bring customer service? My suggestion is there should be more extensive training in customer service than just having a strong focus on getting the order right. Taco Bell (Gahanna), Chipotle (161), McDonald’s (161) are some of the FEW supply food chains that are getting it RIGHT. I ask Management to please speak to Ms. Ashley, I will NEVER go back to this particular Burger King because of one person. Rude, obnoxious, irrate, and no where did I see an INCH of customer service skills.
We ask for certain items they told us they were sold out. The food we got was old and cold. The guy making the food had on gloves, but went to get another squirt bottle of ketchup and rub his hands all down the fixtures and wall as he went to get it. . After seeing this I wished I had not even wasted my time there.
I went to burger king and got 2 whoopers fries and drinks for me and my daughter in ocean view Norfolk, va. one person in front of us, around 2:30 we get our food about 5 minutes later, go to table, have to clean a table to even sit there so nasty, no ice in drink machine, have to get back up front to get ice, this place is nasty and dirty,start eating everything is cold not even warm, avoid this place unless you like cold food and nasy dirty tables.
Today i visited a BK in Chicago, went thru the drive thru went home to eat and share my sprite wit my 2yr old, when i finished eating and drinking my order i usually open my cup to eat the ice and i did i experience the most scariest and most disgusting thing ever, there was a metal piece from the ice scoop or ice container inside my cup, that looked like a closed claw with a white and gooey stuff on it! I went back to the BK spoke to the manager and she said sorry, here is a number where u can call for complaints. WTH didnt even get my money back for my order or inconvience. I have been coming to BK for many years, from when i was little taken by my parents and now im taking my kids.
went thru a drive thrue waited 20 min for food then when got it it was cold the crap made me sick .been waiting for a manger to call me back for 3 weeks now????
They don’t care .keep looking for some place that does care you deserve it.
Had enough of store 3658 in Lower Manhattan. I initially had some issues with service a few months back in which I thought were behind me. The owner had contacted me and encouraged me to continue my patronage at that restaurant. Fast Forward to today. The store had a problem with the credit card system. After waiting several minutes, the system still wasn’t working and I was told in a not so nice way that they’re not accepting cards and yo pay cash. I left the store empty handed. This is my last straw with BK. In any given week, I spend between $60-$70 per week on food and drinks for breakfast, lunch and dinner. Store 3658 will never get another cent from me . My family will never buy BK either. My lunch costs $10.99 and I’d rather spend some place where my placed order is appreciated. So long Bk.
That’s the way I always feel but I go back.sometimes it gets better for while then they mess it all up.they are not consistent like McDonald’s to bad
I went thru the drive thru at Burger King on Kietzke Lane in Reno Nevada, when I was handed my drinks the lady dropped them all over my lap and the front seat and floor of my car. I went inside and she was ignoring that I was even there. They said that there was no manager working and that one would be there in about an hour. I called 2 hours later and the person who answered the phone said that there wouldn’t be a manager in until 9 which would be 3 hrs. I can’t get through corporate so I called the customer complaint line and they said that the manager would call me back within 3 business days. Today is Thursday and if I don’t receive a call by Tuesday of next week I am supposed to call back.
They don’t care if they did they would have taken care of your problem by now.bk customer service is very weak
We always preferred BK above other Fast food chains. On April 10 around 5.30pm we stopped at your Mckinney, TX location (Order Nr. 89) and my wife wanted to try the newly advertised chicken sandwich. What we got handed was a ¼ inch black unidentifiable layer between the bun. We ask the employee to replace it with something eatable and got told it will be a while because they need to make fresh ones.
My wife decided to get a cheap hot dog to avoid any additional waiting time.
No price adjustment or refund was initial offered and I had to wait until the store manager finished her personal phone call to address this situation during leaving.
It would have been nice to get an apology, but that this was to much to ask because we felt that your store manager really didn’t like to get bothered.
.
Please understand that we will avoid this location at all cost and feel obligated to share this experience with our friends..
Apology forget it some bk manager don’t feel customer need one.i don’t understand how bk could be so layed back with their customer service .it look like they enjoy hearing customer complaints.bk is at the bottom of the fast food chains when it comes to service
I WAS going to leave a note about the excessive amount of time waiting at the drive through #1575, but I guess that you get enough. Just send me a Whopper coupon if you have time, in exchange for me taking my time to tell you. tks Try to do better. tks
You have a better chance of getting a coupon from me than getting a reply from bk
I went to BK in Cedar Park, Tx last night on my way home from work. There were 5 cars in the lot and one car blocking the drive through. This is not the first time BK has used this method not to have a drive through window open. This BK continues to go down in service. What good does it do to do a remodel of the site and then service the customers by blocking the drive through. So I went to Whataburger – guess what there was a line in the drive through. Of course there was no car blocking the entry either. I have gone to BK here in Cedar Park for 17 years and watched it slide from a busy site to a grave yard – BK you might want to clean up your act.
I worked at the fort Morgan Colorado Burger King and closing Managment would park her car or have another employee place their car their and place a cone it’s because not enough employees but how hard is it to place someone at the register and take orders and all that guess to hard and they didn’t want to deal with having it open till 11pm
The best part is that all these people are commenting on a aggregate website with ZERO CONNECTION TO BURGER KING. That is all.
The best part of this is the people leaving complaints and suggestions on an aggregate website IN NO WAY ASSOCIATED WITH BURGER KING. That is all.
Yes they are combining information but you know bk doesn’t care anyway.conciderate venting
The Burger King on University Drive in Huntsville Alabama is having all their grass mowed at 7:30 am today with a full Mariott Residence Inn right behind the mowers. It is very inconsiderate to awaken half a hotel at this hour with complete law mowing services. Why don’t they know this? change your mowing hours!!
Why on all of your double cheeseburgers double Whoppers etc, do you only get one slice of cheese when every other restaurant like Wendy’s McDonald’s all put a slice of cheese per the number of Patty on the sandwich??
Hello I want to Burger King here in Poinciana Florida 3 days ago and I ordered food for me when a couple people in my household come to say they forgot a burger they forgot french fries and of course I received a burger just a bun two buns lettuce mustard cheese and no burger inside of it so one of us went without I do have a photo of the burger so please feel free to contact me
I presently work for Burger King located in Clinton TN, 37716 on Charles G Seivers Blvd, I’ve been with the company for about 8 months and started in a cook position at $7.50 per hr, and have now took a porter position with NO raise since I’ve been hired, Even after being told I would have one OVER 3 MONTHS ago, And still have yet to get it and was told that it could be a good bit longer before I do get one if then, I’m a good worker, I’m on time, I complete my job duties daily, But when talk of a raise is brought up I KEEP getting put on the back burner I think this is ridiculous and not to mention unfair. I’ve tried to find the human resources number in our store and have had no luck so if i could I would like to speak to someone who may be able to do something about this, Sooner rather then later if possible.
The BK in Brooklyn on Dayhill Rd, showed a breakfast special which included pancakes, hash-brow, patty and a drink for $0.99, when I ordered that, the Manager started laughing at me. Instead of an apology for wrongful advertisement, I was laughed at!!! That is not the service I expected, especially from a Manager. If your flyers in windows show a particular special or deal, you should honor that or simply remove from window, but you don’t laugh at your customers and make them feel like idiots! What kind of management is that? I was very disappointed with the service and the way the manager handled the situation.
The Burger King in El Paso, TX mistreated me in the worst way! One of the employees kept staring at me without saying a word making me very uncomfortable and the cook just threw my burgers out to be bagged poorly folded. Afterwards, I checked one of my burgers and it had a slimy booger in it! I tried talking with Irene Rimple, the manager there, about it and even sent her a picture but she said I had to bring it in for her to do something about it. When I tried going, she left the store avoiding me altogether. So I called her and she said to give it to them so, and I quote, “they could make me another!” Can you believe that?! Why would I want the cook who just put a booger in my burger to make me another?!!! She offered me no refund and didn’t even say anything about firing or reprimanding the cook. Some of the burgers were slightly undercooked and raw but the booger was what I couldn’t believe or stand for. This is criminal and if I don’t get any justice soon, I will contact the authorities and file assault charges against them for intentional poisoning of my food. The manager and the employees involved all need to get fired and this place needs to get shut down before they end up damaging the good name and image of Burger King!
Recently I bought the jalapeno chicken fries and they looked totally different from the picture on the menu. And they were very dry.
I went to the Burger King in North Versailles. Pa last week on a Wednesday I ordered 2 kids meals a wopper lg fries and 2 fish sandwiches and a lg fries. When I got home there were no fish sandwiches so I called the store and told the manager he said I could go up and get the fish sandwiches and I said no that I couldn’t make it back up there, He said no problem he asked for my name and said the next time I was there I could get the sandwiches that he would write it in the book ok no problem. So I stopped today to get the fish sandwiches and the girl took the order and walked over to the manager and told him about it ok again no problem. Then while the manager was getting my sandwiches the cashiers walks back over to the manager and says something about the sandwiches and I heard him tell her he remembers me calling and he would have to find it in the book. She made me fell as though I was trying to get something for free. I had paid for those sandwiches . I will NEVER GO BACK TO THAT Burger King. I don’t ask for anything for free. and that’s how she made me feel as though I wanted something for nothing.
I live in a small town in Florida (Perry Fl, 32348) . i wanted to brag on the service and the food at the Burger King here in my home town. The employees always have a smile the inside and the outside of the store is very clean. The food is always hot and fresh. The manager Mrs Terrie takes care of the home town people making sure the store is clean and service is great. I believe Johnson and Johnson is the person who owns it.
This is regards to the Burger King restaurant located at Fort Huachuca, AZ. Each time I have gone there (for lunch) the staff there has always screwed up my order in some way. It has been, no napkins or eating utensils given; no salad dressings provided with the salad; or the wrong burger, etc. I have called the manager there more than once to complain, but it seems that nothing gets done to correct this situation. I don’t know if anyone else has had the same problem/s as I have. What is it going to take to get through these employees, to do their jobs right and get the customers orders correct??
This is by far the worst BK restaurant I have ever been to! VERY POOR CUSTOMER SERVICE
I really need to speak with the Distant Manager over the Burger King in Shreveport, LA on hearne ave. The employers there are very rude. I was rushed to order my food and the young lady by the name of Bre asked me could she help me find something on the menu and I told her no she can not to hold just a second. So then she said it again, and I said no ma’am are you in a rush she said “yes we on a time schedule”. So I asked what was her District Manger name she claim she did not know but her manager was there I told her I did not want to talk to her either. I pulled to the window and got the manager name which is Cilleria. I told her what the drive thru person was very rude and I need a contact number for the district manager of this location. Which she gave me a number to a guy name Alonzo I’m not sure if he’s over this location or not, I really think something needs to be done about this location because this isn’t the first, second or three time I have had problems out of the location. But out of the whole situation the manager never asked me what would I like to order. I would like to be contacted as quickly as possible about this matter.
I phoned bk headquarters after going thru the drive in order window in Culpeper va and being charged $7 for a small whopper meal when their order window says the meal isn’t even $5. I asked the window clerk what gives and she told me it all works out,its just the tax and I was prob thinking of the whopper jr meal.
I know how to read and I ordered the number 1,whopper small meal. this is the 3rd time in the last 2 months its happened. bk headquarters informed that a lot of their stores are franchised and they actually charge whatever they wish to but she’d take down my name and have the local dist manager call me,then offered me a ticket for a free whatever..wasn’t listening by that time. im tired of getting gouged by these fast food chains cause its add up esp when you travel a lot. im packing my food when I travel from now on at least until I can find a place that offers decent food at a reasonable fair stated price. I’d drive right on past this place if you live a budgeted lifestyle like most folks do.
You have the most rudest employees and the dumbest employees I have ever seen. The restaurants Denver, Colorado. You screwed up my order 3 times, wrong toppings, wrong drink and wanted onion and got fries. Also, I had a gift card and the machine is not working to take off from your machine. I have written you. Try speaking english and reading your computer screen, slow down and listen to the customers. You don’t need min wage increase. You don’t show that you have the skills to have a wage increase.
Another way BK could make a lot of money is home delivery. You could use “grubhub” or “order up” or “UBER cab” for home delivery or have your own people deliver. Their are a lot of home bound people that could use this service. So please consider this it would be appreciated.
Mcdonald’s just launched the “Frork”. I have an idea for BK to make some more sales introducing an item to beat out MCds for your awesome onion rings called the “Funion Ringer” one of the prototypes I’ve thought of would be a ring an eater would wear (similar to the ring pop design) with a clasp that could hold a couple onion rings and would allow for the eater to place the onion rings on it and scoop up fallen food items or dipp into sauces. I have a couple other ideas as well like “The ringer” which uses 2 onion rings as a grabber and dipper.
With all respect:
I’m not sure where you live but here in Houston Tx we have many delivery agencies like GrubHub and many others that go to alot of fast-food restaurants & other nice restaurants and deliver to customer’s homes
Since you remodeled the store in Lebanon mo.its dark outside looks closed.there is not much better lighting inside.the wi fi is corrupted and the atmosphere very cold.in stance it is clean but we can see it has not as much business as it use to.
We are sorry for you.
Please do something.weve been in this town 40 years .it is our least choice from all the other restaurants in town. Salds are frozen and the help not wearing gloves ….yucky.
I went into a Burger King Yesterday here in Michigan and ordered two of the new chicken sandwiches that are currently being advertised on TV. I ordered them to go. I got home and opened them up. Both of them were over cooked and looked nothing like what I saw on TV. They were much tinier than the bun, yet on TV it is clearly evident that the sandwich is bigger than the bun. (When the guy in the commercial waves his left hand with the chicken sandwich in hand, the chicken patty is clearly much larger than the bun). This always happens! When are fast food companies going to be held accountable for this!!!!????
You are not alone. I have had very poor customer service at the Burger King at Fort Huachuca, AZ. Each time I have gone their for lunch, the staff has screwed up my orders in some way. So sick and tired of this Burger King out here, and their screw ups.
I ordered a new chick sandwiches an it looked nothing like advertised atoke. tn
Get over it. The sandwiches are probably edited for tv. And overcooked? Do you like raw frozen chicken?
i really need to talk directly to you Marketing manager, i do have a business plan that will in turn be a benefit to your company as per publicity and funds, kindly send me a mail
HAHAHA, U “sound” less than bright. R u an attorney? If so would take the case?
Guys, it’s getting ridiculous that the size of some of your food is now at the same size as White Castle. I recently got a double cheeseburger. It is so small that it’s not even worth the money now. The same applies to your Bacon Egg and Cheese sandwich. Hardee’s BEC sandwich is double the size of your now, for the same money. It sends the wrong message to you customers when you do this.
To whom this may concern,
I went to the Burger King in Pendleton, SC and my drive thru experience was very terrible. Below I have my receipt and picture of my sausage biscut that seems to have a bite mark in it. They moved very slowly and made me wait to get my small order which took almost 10 minutes. I then get home which is 15 mins away from the Pendleton location to find that the sausage has a piece missing which looks like a bite mark. I hope this issue is resolved.
no wonder the BK site has no contact #, they suck,there food sucks and there service sucks, and don’t ask me to donate to some unknown cause and not give me a real burger,CRAP FOOD, never again will i buy BK,Elkton Va store is crap
I work for gainesville burgerking than they did not pay me correction of money .i had 71 hour on check onlt got. 316$ and i make8.00$hr and i also had 15hr only got 100$
If taxes come out of your check then that might be accurate….
I visited the Burger King in Trotwood, Ohio and I was there from 8:15 to 8:48 and the reason is that the young worker gave my order to someone else. I was the first person and the last person to leave; everyone received their order on time but me and the only adult looking person came to my car almost 30 minutes and rudely stated that my order was given to someone else and there was no restitution made for the mistake at all. I spent sixteen dollars on my food and received it very late… I could not believe the way I was treated. Everyone in the place was very young and didn’t seem to care at all. I believe some restitution should be made for the improper handling of this sale.
I called your customer service line and the operator hung up on me; then I called the corporate office and no one answered the telephone. What happened to “have it your way”?
How can I exchange the Burger King paper gift certificates or a refund?
We have the same issue…cannot use paper gift certificates received for christmas. Contacted BK using the feedback/contact link at the website over two months ago…no response yet. We have $40 of paper gift certificates and our local BK says they can’t be used, we must have an actual card.
Almost the same situation called corporate and no answer
Hey folks, as u read these customer complaints you’ll notice one common thread. BK could care LESS about what u think regarding LOUSY CUSTOMER SERVICE…complain all u want BUT keep in spending in their crappy stores, selling crappy food, served by crappy staff.
Then, please note the idiotic posts by HAHAHAHA…this character is truly a clown !
I just got home from BK, opened my new chicken crispy sandwich to find ketchup on my sandwich! Wtf is this crap! I tried calling the store, no answer, I tried calling headquarters and no answer! I’ll never give you my money again! You hire these idiots to work and they can’t even get an order correct and you don’t need and education to work there, clearly you hire incompetent morons
I have noticed the same thing but concluded they don’t care how the customer is treated. I can understand mistakes being made and don’t take account for the actual act whether it be an oversite or plain stupidity. It all boils down to how the mistake is corrected. NOT TAKING RESPONSIBLITY and insted blaming the customer. Next time, stay in drive through line, take an extra 30 seconds or even a minute and inspect your order for accuracy to include how the items look and taste. You have been warned, once you drive off you have no proof, look at all the complaints.
One can only assume this location will be closing soon. I have never experienced such childish and rude behavior. The staff reflects the poor leadership. The manager is not fit to manage anyone, much less a team of teenagers. My family visited after church this past Sunday, around 12:45 PM. As we’re ordering, the manager tells another employee (loudly, so we can hear), that she needs to hurry and get the food out, because if she doesn’t, the customer will get mad, and then she’ll be mad, and have to curse them out.
Some of the younger workers in back were so loud and boisterous that we could hear them from where we were sitting near the back of the restaurant. My husband’s sandwich was not fresh, so he went back to ask for another one. He was treated so rudely that he just asked for his money back.
The customer service at this location is HORRIBLE. It’s like walking into a party at someone’s home. I will not be returning to this store.
I enjoy food from BK great taste good pricing: But before you expand your % of the market (Popeye’s Chicken) maybe you could re-train your management team to take better care of your customers. Store # 5599, Lewisville, Texas very poor management team store was very poor shape had to contact local Health Department)
Burger King manager Ann is the most disrespectful manager if seen she disrespectful customers and employees I will never go back to the burger King in winter Haven FL ever again
Burger King plain out sucks anymore. Went to Burger King in Grove City, Ohio on Broadway. Store #1174.
Two Saturday’s in a row now the hashbrowns tasted like shit. First time too tired too say anything after working 3rd shift. Next Saturday they were so awful I could have puked. Called the store and spoke to a mgr and she said she was sorry and I could come back and get another hashbrown at my convenience. I thought to myself I don’t want another hashbrown i want my food to taste good when it is presented to me. The hashbrowns were like hockey pucks. The breakfast sandwich was cold.
Here is the thing Burger King your service sucks and are and will continue to lose business if employees are not trained better.
Hope you go bankrupt.
is there any one I can call
Hello !
I contact you, to denounce an abusive advertisement in Russia.
Recently, there was an rape affair concerning a minor girl, who had been raped during a teen party.
The raper got 8 years, and the rape and physical violence proved by the medical experts.
In Russia, the mentality is very particular, and people think that if you go to a party and drink, you deserve being raped, and there is no problem.
This scandalous story passed on a famous TV show, and now Burger King Russia uses the image of this girl (the was she was dressed at the show) to advertise a “second hamburger free”. There were two rapers, but the second boy who came to rape her didn’t go up to the end, because the girl implored him, so he didn’t take any imprisonment.
Please, stop this abusif advertisement, Burger King Russia don’t have the right to use this girl’s image on their posters without her agreement, especially knowing, that she is not major.
Went through drive thru at Al Qusais branch, DUBAI, UAE, (16/2/16- about 13.30 hrs) ordered only 3 items, forgot to pack one. Reached home to fine one missing. Called call centre to complain, said will be delivered to your home. Nearly 2 hrs, and nobody came. No one calls to apologise. Driver called to ask address. When called driver, everytime keeps on saying- will be there in 10 minutes. So at the end of 2 hrs, hungry me- complained to store manager- no great apology. Cancelled order, want refund. No follow up.Pathetic service, Horrible customer service. Extremely inefficient staff. Never again BK!!
Me an my girlfriebd Received very poor and rude servic at the hutchinson mn location the girl was complaining about trying to close her lobby I felt very rushed our food was poorly made an the fries looked old and were cold we eat here often an never experienced this before we never even received a receipt for the survey or to try in get the name ..when asked to speak to a manager she said she was the shift manager. Her name was makayla I think..I will continue to eat her just not when she is working if possible.
Hello,
I have been to the Cobleskill, New York Burgher King . I could not believe my eyes, the cashier who took my dirty money – went over to the french fries, grabbed the handle of the scoop ( contamination ) and scooped the fries into the containers, and grabbed the fry container with her hand and had the thumb in the container touching the fries ( contamination ) . I was so disgusted by that . She never washed her hands, they don’t wear gloves, they don’t wear hear nets . Some girls had their hair pulled back but it was hanging out of the pony band . Disgusting ! That Burger King should be investigated ! I even saw them take food back over the counter ( contamination ) .
Ordered 2 bacon croissanwiches, got charged for 2 bacon egg and cheese and received 2 sausage croissanwiches.
Also ordered 5 pcm French toast Stix but got zesty cheese instead of syrup.
Got this order via drive thru and upon discovery of these incorrect items was very upset.
Will never go to the Niles, IL Burger King again.
The commercial with the two idiots saving 10 dollars…
Hello? It’s not the word SODA it’s a Coke ok…im thinking there drinking soda water ok it’s a frigin coke omg…get it right…that’s what Yankees say it’s a Coke or what type of coke,, NOT A SODA FOR HELL SAKE YOU IDIOTS !!!
Omg, overreact much? Burger King is not only in the south, they have locations all over. Why would you expect their commercials to be region specific? Makes more sense for them to use general language that most of the rest of the country uses. Lol get a grip.
I AGREE…All my life it’s been soda pop..their not doing a COKE COMMERCIAL
Uh..people call it soda, pop, fountain drinks, ect. Soda is short for soda pop. A soda pop is not soda water. Don’t get upset at a company because you use different English slang
I purchased the 2 whopper Jr coupon and this is the biggest joke ever your patie is so small it can’t even cover the bun I will never eat here again and may even contact an attorney to sue u for false advertising this looks nothi g like the picture and should be taken very serious
….. What a joke
Exactly! It was the size of a slidder and maybe thats a bad discription.
Heidi, Exactly what my wife said. We were both disappointed. Nothing at all like advertisement. Must have used a special camera to deceive the public. That’s o k, we can advertise f or them!
You’re going to contact an attorney are you ?
You are a joke!!!
I saw the huge billboard “2 Whopper Meals for $10” in front of Store 6417 in Travelers Rest, SC yesterday close to 6 pm and waited in the drive thru line only to be told “We don’t have any Whoppers right now”. What?? How can Burger King, the Home of the Whopper, be OUT of their signature sandwich? That’s ok, I just went to Arby’s and they got my money. Unbelievable.
I work at a burger king an iam sorry this happened to you. But I can assure you its not anyone that works there’s fault it the head manager who doesn’t order enough product so we have nothing to do with that.once again iam sorry younhad a bad experience but I really can assure you it SAS the head managers fault they are the one to be mad at not any body who works up front an it not kitchens fault either. IM sorry again for your had a horrible visit 🙁
Kaylan, this tells me the district manager is doing their job. Many of these restaurants need to have a surprise inspection.
I went to the drive thru Burger King on Cross Link and Rock Quarry Rd. On Saturday January 28, 2017 at 11:23 pm, I ordered an OCS meal, I received my sprite and later got home to drink it and it taste like soap or some other type of cleaning chemical. I don’t live close to the Burger King so I called the store multiple times and didn’t receive a response. On top of this the person on drive thru was completely rude no manners what so ever. She rushed me to place my order, then she was rude at the window. Honestly this burger king should be shut down. I would like someone with the corporate office to contact me about this matter.
Would have love to fill out complaint form, but your website show server error on that page. Went to Burger King here in London, Ohio with my son for breakfast. Ordered a # 2 med size and a #5 Large size for my son. I stood in line for 15 minutes waiting on my food. We were the only ones in line. While I was waiting, 3 orders were received in the drive thru and passed out. The lady up front kept calling back drive thru orders while we waited. She then came back up to the front when someone else came in to order and then called back my order again but place the order behind me in front of the my order. So I watched the couple who ordered 12 mins after me get their food first. She had to call back my order again before I got it. The hash browns were cold because they were package soon after we ordered. I have had problems with this store in the pass. Figured we would give it another shot. I’m sure when you wait longer for your food then it takes to eat it.
Then there is a problem
How do the saying goes same Ole stuff just a different day. If you want good quality hot and fresh food then please dont go to Burgerking in St Ann Missouri at night… The crew is not friendly at all they play loud violent music use profound language and give out old food my whopper meat was so old it was changing colors my onion rings were soft and my fries were cold my chicken was old and the bun was hard the only thing that was good was my sprite my friends told me not to go at night and now I see why they stop going there I even observed a guy in the kitchen playing with his phone then when an order came up he put his phone In his pocket and proceeded to make my order WITHOUT WASHING HIS HANDS!! I was told they never wash them from a employee this Burgerking Is the nastiest in Missouri, very poor customer service no smiles no thank you or anything I will be joining my friends and never go here again
I was putting an app in at Burger King, and was approached by a staff and was told that they ( Burger King ) would not hire me because they hire who they want. I finished my app and talked to the manager on the clock Jody Kulp, she had done nothing about the situation. Ottumwa Iowa Burger King
The management that there is in espanola new mexico store number 4852. Is ridiculous we had a incident were there was a hair in our whoppers and we asked to speak to the manager and she wouldn’t come out from the back… we had to deal with the cashier which is unfair for the fact that it is not there job to be answering for a manager…. If they can not handle there job as manager then they should not be in that position.
You have lost a customer and probably at least three other groups.
I will not trade at Burger King #6818 anymore. I went in there between 12:30 and 1:00 PM. It took a half hour to be served. Also, while I was setting there I let three different groups in because the door was jammed (So I thought) After I did it a third time the Clerk came over to me and said the door was locked for a reason. She wanted the people to go through the Drive through. She said she didn’t want more than a few people in there and I don’t know why. She was angry that I did this. I told here if she didn’t want to people to come in she should have posted a sign saying so.
I would like a response
You trade at burger king? What do you trade?
I bet they are devistated to lose you and your “groups”
What a clown u r!
OMG HAHAHA…U R such an idiot.
I go to this Burger King to order 2 Oreo shakes, one for me & the other for my daughter. “supervisor” Dawn REFUSES to make my order simply because I requested them with whip cream & Oreo topping (pls google Burger King Oreo shakes and you will see that’s how they come by default). Dawn tells me they no longer make it with Oreo crumbs on top of the whip cream b/c “that’s a waists” as if giving me what I pay for is a waste (I can’t make this shit up). She continues to deny my order of $6 for a few cents worth of Oreo toppings and sarcastically tells me to have a nice day. PLEASE explain to me how this moron got promoted to management when she has NO idea how to run a business! She completely failed to realize as a supervisor you’re supposed to bring money IN not send it away! And what happened to customer service and HAVE IT YOUR WAY????? Anyway I called the Burger King customer complaint hotline, put in a complaint & got a free gift card (thank you Dawn!!!), then I went to McDonalds, bought myself a mocha latte (and they drizzled hot fudge on top of the whip cream without me asking 🙂 I bought my daughter a strawberry banana smoothie and paid less, so, yes Dawn, I ended up having a great day!!!! Moral of the story, go to McDonalds 🙂
There are a lot of people that do not eat pork, either for religious or health reasons. There should be at least one permanent non pork item on your breakfast menu that is considered a breakfast meal. We want meat in the mornings. There are a lot of people that don’t consider Burger King for breakfast because you guys do not have non pork products.
If you add a non pork product I believe that in time you will get a lot more revenue, once people learn that you have an option for them.
May I suggest going to Chick-fil-A or Hardees. You can get a chicken or a steak biscuit there.
I am trying to find my w2’s from last year what do I do?
Hey, did you check in the fridge? Sometimes I find the damnedest things in there.
Ive been having this trouble myself. I worked at the Burger King in west Plains Mo and in Springfield Mo back in 2015. They deny me my w2 and give me the run around. Ive called headquarters, the franchise home office and went to talk to my manager personally. Finally had to give up on my 2015 w2 but I will not give up on the one for 2016. Ive contacted a lawyer and am in the process of making sure burger king knows that they cant withhold w2s. The district manager Brenda is the worst.
Call your local (or Federal) IRS OFFICE. Tell them I need a copy of a W-2 form. They have the original from ur employer. Might also try ur employer…PERSONAL DEPT/PAYROLL
everytime i go to bugerking in natick/framingham i have a problem with management serving black people only in this location this is a problem i am never going back to this location unless the manager eric is gone because black people shouldnt be treated this way.
Hello. I worked at the Burger King in Harmarville, PA Full-Time for a brief period of time and they have made it increasingly difficult to get my final paycheck. I just wanted to let someone know that this needs looked into so it does not happen to other employees. I will be contacting the Department of Labor if this does not get sorted out soon. Very disappointed with the management at this particular BK Establishment.
Same here, ive waited well over a month for my final check. (Aurelio) the GM says its just a waiting game but its not a game its my money im sure if he was in mh situation he would be pissed too!!
The Gluckstadt (Madison) Mississippi new restaurant has the worst service and employees. Since the day they were open they have not been able to get it together. Always 30 minute drive through wait while employees laugh and play instead of filling customer orders. Today restaurant part was closed but drive through was open, and out of sprite and cokes. The week before couldn’t get waited on by staff. The week before out of everything but chicken. When is Burger King going to come in and take charge of this mis managed store and make it something they can be proud of? There is even a thread on the Gluckstadt,MS Facebook page on how terrible this place has been running since day one… only One month.
I ordered a whopper with the beef patty on the side and was told that they don’t do that. I was surprised because they have always done that in the past. I am very unhappy with this and will not be back. Warminster PA location
Burger King @ Fort Bragg on Pope Air force Base.
My food literally had to be basting in some bacterial filled juices for several hours. The mayonnaise had turned yellowish with a clear looking silver lining. The chicken had turned from that golden crisp to a beige center working its way outwards.
To top it off the my onion rings had a lee press on fingernail or some plastic looking thing that look like finger nail in it. I actually bit this thing. After the fingernail nearly being ate I dissected this sandwich to look at what I had the luck of buying. The tomatoes was actually peeling off like that plastic ring around bologna, look liked plastic. The lettuce was brown, green and yellow take your pic on how fresh that was.
The manager was very nonchalant, barking orders at the employees. It seems she should focus those orders on food quality and not who should hand out the ketchup.
The time was 12:50 pm, 1/3/2017 that I made this purchase.
The service and poor quality is the NEW, HIGH STANDARD BK HAS SET…for your well-being & sanity, please don’t spend ur money at BK.
.
Please convey to you a complaint for ill-treatment and service Ill by Burger King restaurants we have been provided by HUNGER site but receive demand after two hours and minus the number of meals, all cool and then we go back to them and did not find the excellent service and this shows the mismanagement and lack of customer focus, therefore progress you complain and seek compensation for that, but a series Burger King Restaurants Jaidah find reputable service.
Note: order number 16705
Date Dec 31,2016
Time 8;28 PM
K.S.A RIYADH
Best Regards
So sorry U experiened such poor customer service and poor good quality. Burger King is an American export which spreads their terrible brand to your great Country. For your well-being it is best you boycott BK.
I would like for Burger King in Zachary, Louisiana to up date there computers so customer can order there food. they turn away so many people because they find young girls don’t know or what they are doing or don’t know how to operate computer/registers. Or there’re computer went down they can’t take Customer orders. It’s sad because I have go to McDonald’s who I hate. Please build Another Burger King in Zachary or Baker, Louisiana
We ate at the Denison, Texas Burger King around 1:00 pm on 12/27/2016. They were obviously greatly understaffed and struggling with the lunch rush; however, the three ladies working kept their focus and were incredibly gracious and poised. The manager was apologetic and kept a cool head, leading her people in a way that instilled calm and focus. I think management would have been very proud. Thanks ladies!
What is your Canadian Headquarter address?? I need to write to you. -RH
Let me start off by saying that I love Burger king! But I’m not happy customers on December 16, 2016 I went through the drive thru order ice creams one in the cup, one on cone. I didn’t get get my receipt but I know it cost $2.20! So check my card Monday to see how much money do I have it said that I have $5 and cent and at burger king December 19, 2016 you have charged $16.10 it told two days for the transition to take off my card. The location it happened at was Jackson, Tn on Stonebridge. When up the location and show them my phone where I charged $16.10 they say they can’t find out what happened. Given them my information and time I was up there.
Hi
I went to get breakfast this morning at a location Houston, TX. When I got to work at sat at my desk and took my food out I notcied a thing of keys with a BK white card on the keys. This automatically struck me as a surprise to have these dirty keys on my food for one and the fact that someone was so irresponsible to have got them in my bag. The problem is for one I have been calling them since this morning and got no answer, then when someone did answer all they said was ok bring them please thanks. For one I’m at work and for two I work more than 30 miles away from that location but a little appreciation would have done some justice. I didn’t eat my food because I then didn’t trust it but I’m disappointed in BK at the bad selection of managers because this situation could have easily turned very bad. I can take them back and don’t mind but I would have liked a little appreciation or at least some gas or my money back for the food. I’m going to have to drive my car back to them
burger king what a joke went to dinner December 21st paid for my Mel and everybody else’s that was with me an hour and a half after I left I get a call from my son that works for one of your Burger Kings I was told that I was 86 from the store for looking like I was homeless now homeless people aren’t allowed in there to eat as well as the rest of the customers what’s the point of being open
I have been hired at burger king and haven’t worked since last Friday because they haven’t got my uniform yet. It has been a full week. I am so broke and I have a one year old baby to support. This enterprise is a waste of space and time. It is cruel to think that someone is about to be a be able to start working upon hiring them, promise them they can come into work Wednesday, and then say “oh, maybe Friday we will have your uniform.” Not to mention NOT getting a free meal on top of SHIT pay. Don’t waste your applications OR money here. I am usually a very nice person but when you mess with my livelihood I tend to get very mean. I will NEVER recommend burger King in any way shape or form because of this I will never eat there again. I will inform others of their TERRIBLE management.
Burger King on Josie Ln., Carrollton, TX always park the cars On Drive-through and if you don’t want to park they Mad at you that screaming on your customer services is real bad they treat you all the time if you don’t want to park on the front they give you cool French fries and all the time you missing something on your burger their employees Thinkdo you need something free what happen that Burger King don’t take care you employees
Joe, Not really sure what you are complaining about as your English/spelling is so bad. Have someone help you when you post a complaint and please proofread before you post. Perhaps then people will take you seriously. These are the people who are demanding $15.00 /hr. get serious Please !!!!!!!!!!!!!!!!
We have Whopper Wednesdays in London. We have been steady customers at the one in London at Argyle. On the 7th of December, we went as always. They had 3 or 4 people working on getting food to the drive through and 1 person working inside to handle the walk-ins. There are 2 cash registers and when there is a line up of 5 to 10 people, I would think that they should move someone to handle that overload. It took approx. 25 minutes for our order to be taken then another 5 to 10 to get it. The person was taking the order, then going and filling it while everyone else had to wait. I do give her credit for doing the best job she could. She kept on apologizing for the wait. There should have been at least one person to fill the orders while the other person was taking it. This is supposed to be fast food and to wait that long is very bad. We will try again but if this happens again, we might go somewhere else.
Hello
My name is Jim Bernard and I do tile and grout cleaning in Illinois I was wondering if you might be in need of my services.in any of your locations. Please give me a call if I can be of any service to your corporation.
I have filled out several applications at the Kingdom City, Mo Burger King and there is an employee that doesn’t like me, so she gives it to a manager that will just throw it away for her, or she’ll throw it away herself . They never give it to the General Manager like they should be doing. I have been told by other employees this and they have contacted the District Manger about it. I will also be going to talk to the General Manager directly this weekend. This is ridiculous. I have worked at Burger King before and if I had been 18 I would have became a manager. I see no reason for this to be happening. I absolutely loved working there and I really would like to work there again.
This message is to parents with kids that work at Burger King : Over the past few weeks, I have been Christmas shopping in Murfreesboro Tn. Tullahoma, Tn.Winchester Tn.Huntsville Al. I LOVE BURGER KING FRIES AND COKE. I always go in to eat, not the drive thru. Now please don’t take this the wrong way, but at three of these burger Kings the TV’s were on, turned up loud and what I would call fake news channel. In one of the burger Kings, two of the young employees were sitting in front of me talking about the crap they just seen on TV, thing is,,,,,,they believed it.Please teach your kids that not every thing they hear on TV news is true. Burger King : Please change to sports channel, these kids are our future.
Burger King have some really poor Management running there store. It takes forever to get your dam food and when you get it, its cold. I was at a Burger King in Utah 1350 S State Street, Clearfield 84015. I ordered a whopper with cheese combo and also got a order of chicken nugget to go. As I left Burger King, I reach into the bag to get some fries and there fires was cold. it was not even fresh, it was old fries. I then stopped to check my food and the chicken Nugget I paid for was also cold. I called the store about the food and the Manager ( Corbin) said they couldn’t do anything, I was like WTF I want my money back. They refuse to give my money back and refuse to get me fresh fries and chicken nugget. I WILL NEVER EAT AT A BURGER KING STORE AGIAN!!!
Use the time to go to spelling/grammar school !
Oh that’s mature!
Oh that’s mature! Douche canoes
I’m not sure who to contact. I set in the drive thru for 40 min last week. I love your burgers but this was ridiculous. I was third car in line with one behind me. We all backed up and left. The store is in Woodbury New Jersey . This is not the first time. It’s seems that your staff have no training or no supervision. It’s a shame because I’ve seen two of your businesses close and it was the same thing…no training. I think corporate needs to figure out how McDonald’s and Wendy’s does it. Thanks Denise Ryan
My daughter was in the drive thru lane at Burger King in Kingwood, Texas at 6 pm on Monday, November 29th when she ordered a #13 and a sprite. When she got to the window the high school student working that night took her credit card and then handed her a sprite and the card. She wanted to know where her #13 was and he told her she never ordered anything but a sprite. She asked if she could get her chicken and fries now and he told her that she would have to go back in the drive thru line again and replace her order. There were no cars behind her and she was the only one there. He still made her go around. She left and I went down to talk to the manager, a Spanish lady, to explain to her what happened and she could care less. She never once apologized nor told me that was their policy. I told her that I would never be back and she looked at me and wanted to know if I wanted to order something. I said you must be kidding and she laughed as if nothing happened. If this is the kind of customer service you get at Burger King, believe me, I will never go back, as if you really care!
This is sick, the corporate site has a 2.2 rating, the readoak texas BK is even worse, you can easily read the reviews yourself, that is if anyone reads these.
While traveling to Atlanta, leaving the Mufreesboro, TN area I visited the Budget King (next to the Wendy’s & Raceway) and ordered the 2 for $10 Whopper Deal with cheese. After taking 2 bites, my whopper was extremely salty to the point I thought I ate a salt cube! I dissected the Burger and removed the pickles and most of the cheese thinking maybe it we’re those items. My 3rd bite was the same. I threw my Whopper Burger away. I stopped 1.5+ hours later, I was still trying to elimate the heavy salt tasts in my mouth. I stopped in/past Chattanooga to get a bottle water. It still has not gotten rid of the heavy salt taste in my mouth whereas I’m starting to not feel well!
Please contact this store with concern of the use of an unexceptionable amount of salt. Thank you
Burger king 7Av hookers keys bathroom coming in bathroom costomers toiliet propisitioning them sex boyfriend 2 people cameras on bathrooms robbed
Wear mask cook hair bun back no jewlery
What the hell are you talking about Tasty Freeze ?
According to Jake jacobsen, BKs are next to temples of God…how could even imagine hookers working the BK circuit…hookers are only there to eat.
Hello I was visiting Greensboro nc me and my family are from Texas so I happen to stop at BK on Martin Luther king blvd I must say I honestly don’t see how that place has not been closed down I pulled on to what i thought was a friendly family establishment only to be met with 2 staff members outside in front of the doorway smoking so once we all fought our way through the smoke in which they did not even budge I gripped my children closer walked in and was even more appauled at the fact that the store was filthy I looked at my husband and said no way are we eating here but the kids insisted on BK got to love them right they are so young and just don’t understand so after trying to explain to them we are going to find another location about 2 crying fits in we have in went against our better judgement and ate at this location food was horrible well at least mine and my husbands was. BK has had such a long standing history in the world of fast food but this location here had tarnished your reputation as a company I hope to see this location pick up the pieces unfortunately I will not return to see it only due to the fact it is not kid friendly in my book me and my husband are none smokers and to be subjected to smoke walking into this establishment was just shameful please do better.
DOESN’T ANYONE PROOFREAD ANYMORE????? Terrible grammar/sentence structure to the point that I can hardly understand what they are trying to say..come on people !!
Your grammar is not perfect either, mate.
HAHAHA…GIVE IT UP!
I am an employee at BK38 and making a complaint about an employee who disrespect and gets into it with everybody and the store manager keep saving him despite all the problems he cause in the store with everyone. He burnt me with the fry oil and didn’t apologize 2 weeks ago then last week last week he called me out my name I let that go then today November 21, 2016 I’m talking to another employee through the headsets and he said “THIS DICK” I told him stop playing with me, he act like he didn’t know it was me then walked past me talking crazy brushing his shoulders against mines but trying to make it seem he trying to move out my way. One he came in my space and two he touched me no matter what kind of touch it was he still touched me so pushed him by his head and they overlooked the point he came in my space and touched me and sent me home and had him to stay and he already been written up for this kind of problem before when he got into it with the shift manager multiple times so something needs to be done ASAP!!!!
I would just like to say I just had a very unpleasant experience at your Tanger Outlet location in Charleston, SC. We could has chosen a variety of other places to eat, but we chose you.
1. No sodas – The soda machine was out and there was no tea. We were still given a cup and charged for a soda. They did allow me to exchange it for water.
2. Sandwiches were incorrect and remade 3 times – everyone makes mistakes and I got over it, which brings me to my main problem…
3. POOR CUSTOMER SERVICE – at no time with all of the errors should the cashier be rolling her eyes because our food had to be remade. This is totally unacceptable. I really like Burger King but I was very disappointed tonight. I am more disappointed that I am on vacation in SC and I am in the hotel writing to you.
In all fairness the Manager was very helpful and actually jumped in to make the sandwich herself, which I appreciate, but the remaining employees really need to be retrained.
My name is Connie and I live in Brunswick Georgia.. WHAT THE HECK HAPPENED TO THE SOLAN HAVE IT YOUR WAY BECAUSE ITS SOOOOOOOOOOOOOO NOT TRUE. We have two Burger Kings in our area. The one closer to us is off the 1 95 exit on new jesup road. We are learning to check our bags before we leave the window. Like big dummies we keep going back. So many times we go through and the staff is playing and having one big party. They rarely say ty. We have had to go back for the rest of our food or because its cooked wrong we have lost count. Today we checked our food at the window and to no surprise we did not have it all. They gave us the rest of our food. I failed to check the sandwiches and of course when we got home it WAS WRONG. I CALLED AND THE MANAGER WAS NOT EVEN ACTING LIKE SHE CARED. WHAT THE HELL IS WRONG WITH THE WORK FORCE TODAY. DO THE OWNERS EVEN CARE. I HAVE TO STOP EATING AT THEIR CAIN AND I ENCOURAGE OTHERS TO DO THE SAME. LETS TAKE A STAND.
I have a terrible complaint at a Burger King restaurant in Mississauga, Ontario, Canada. I took the mrs to the Dixie Rd and Burhamthorpe restaurant on Friday November 18, 2016, and we ordered a whopper combo each one with cheese. it was clean and quiet until we sat and began to eat dinner. About 15 teenagers came in throwing ice around, play fighting yelling and screaming then spitting paper balls through straws, I can’t believe the manager let this behavour go on for a half an hour until they decided to leave. I am asking for a full refund and someone look at the security cameras and see what is disturbing the customers other than us. As the mrs and me went in the car one fellow was spitting paper balls through a straw at our vehicle. Thanksyou, Mr.Graham
on certain Fridays I’ll get a breakfast sandwich and coffee with cream. Most of the time, there is no stir stick. So a few weeks ago I called the BK manager to complain. today…. again…. NO stir stick for the coffee and no straw for the soda…. Why is it so hard to get what the simple things?
Corporate needs to visit this BK location: 2301 E Hallandale Beach Blvd, Hallandale Beach, FL 33009. It has lots of issues. Soda machine filthy. Ketchup empty and disgusting. Warm inside. Overall cleanliness. Floors dirty. I feel sorry for the homeless, but I don’t want to be eating next to them in a restaurant. Even though the service and food was good I would not want to return to this location. I have visited this location many times and things never change! Whoever manages this location really needs to be retrained.
I had the same experience yesterday at Faro Airport Portugal, Europe.
Absolutely nothing resembling a Burger King Burger.
8 of us were very very unhappy English customers.
The Burger King Counter and Signage was exactly the same as were the waiters uniforms.
I travel to Portugal often and I will not it use again.
On a more serious note: I have tried to get an email address for BKHQ to complain directly but I couldn’t find one. You can imagine that although we were only a party of 8 travellers, Just imagine the thousands upon thousands of UK and other European Burger King fans that travel to Portugal and have used this outlet (Probably for the LAST time)
If I had wanted a rubbish burger I would have gone to MacDonalds.
Hopefully somebody at Burger King Corporation reads this kind of comment and can do something about it.
Yesterday evening around 720pm we went to drive threw burger king in clinton ms. We were told to hold on for about 7-8 minutes in drive threw then told drive threw was down and we had to come inside. So i pulled around and went inside. I ordered a veggie burger with thousand island they said they was out of thousand island i said ok plain she said oh yeah we are out of veggie burgers i was like fine ill take fries. Then i ordered a whopper for my husband with mayo lettuce and tomatoes she said oh we are out of mayo too. The whole time i was inside during this i saw them repeadly passing orders threw the drive threw. i also told em i wanted sweet tea and a dr pepper they said they out of all drinks accept mellow yellow and fanta. I really think they did this cause i was white and it was a all black staff working. I do not believe they where out of everything i ask for considering veggie burgers arent that popular i find it really hard to believe they ran out or they really dont have decent manager that keeps inventory because there was no excuse to run out of mayo all sodas but 2 types and thousand island and ranch. Corporate needs to get a handle on how there employees work. So i ended up just getting a mellow yellow and the lady said that will be two dollars and some change .. really some change ill never eat at another burger king in that area. they was playing on there phone between orders and they lied about drive threw being down. Had i been black im pretty sure the burger king in clinton ms would have had everything i asked for
WELL THAT CLEARLY TELLS YOU GO BACK TO WHERE YOU FROM AND YOU NEED TO STAY WITHIN YOUR OWN RACISM. STAY AWAY FROM ALL MOORISH “BLACK” AMERICAN BUSINESSES.
We went to burger king in Smyrna TN. One muslim 2blacks. They just starred at us and walked away. Than came back and walked away. Than muslim with hijab came over and starred at us than walked away. Finally girl saud may i take your order and walked away. You cant make this shit up. Meanwhile customer is getting mad and they tell her they had to redo her order, i tell my husband we should leave. Finally muslim takes our order and gets it wrong finally fixed we wait 20 mins now husband is so pissed off, while other customer is pissed abd they havevto redo her order again. Im thinking i dont see any fries in the basket. Sure enough they havent even started my order and when we get it its a whopper jr instead of a whooper. What a bunch of morans. O ya mayo only no ketsup and its even on the order and BOOM there is ketsup. Never will i ever go there again
Today, November 22nd . At 11:46pm (it’s now 12:22am) me and a friend of mine decided to drive through your Knightdale location and order two 10 piece nuggets and two cups of water. After receiving the food we pull forward into a parking space to eat. After I eat 2 nuggets, while looking down to grab another I notice a white substance spread across 3 of my nuggets( I have pictures) I attempt to call the Burger King I’m located at and it is now 12:00am on the dot the phone lines immediately rings busy. I am beyond disappointed & disgusted but extremely curious as to what this is on my food
It wasn’t fully cooked I’ve worked at Wendy’s in pinckney mi. We had a lot of McDonald’s customers coming over with the same problem because McDonald’s didn’t cook the nuggets all the way at least 10 times a day
So it’s 8:03 am I’m just leaving your Decatur GA memorial drive location .. I literally just made it home sat down at the table ready to eat my breakfast .. in which I ordered a 5 piece French toast meal it comes with hash browns as well. So anywho I get alllllllll the way home and my hash brown are under cooked, my French toast are undercooked everything is soggy and cold ! Within 5mins of me purchasing it !! You guys have to do better .. were starting to lose faith in this company !!!
Worst experience, I have ever had. Today, I went to Burger King in Loganville, GA. (4221 Atlanta Hwy). I rarely ever go to fast food, I ordered 2 for $4 crossandwich, and as I go to eat my sandwich the egg tasted like cleaning supplies. Absolutely disgusting. I tried the other sandwich plus the burrito and they also had the same taste. Now I’ve eaten breakfast. Before from burger king and no taste of chemicals in the egg. The shift manager on duty said it was the way their eggs tasted and she wouldn’t refund my money, so I told her to taste the egg herself and that’s when her attitude changed and she issued a refund. She never apologized nothing. I will be letting my family and friends know to spread the word. Not only the food but the time we waited with us being the only customers in lobby was outrageously way too long.
Burger King is FANTASTIC, their burgers are almost as good as McDonalds and EVEN better than KFC, I LOVE BK SOOOOO much. Their food is delicious, their ALL good, KFC BK McD’s P hut I love them all. I like all their burgers, all the ones I have ever tried were really good. I must try the other ones. I have high expectations and BK meats them all, even surpasses some of them. And I have very high standards. BK is good and I don’t care who tries to tell me their bad for you, their not that bad really.
There is a manager at Paris Illinois burger King who is rude to his employees and treats his employees awful and doesn’t talk to his managers when he schedules people it has caused a number of problems I have also heard him threaten people and a former precloser of his quit cause he only gave the guy tiny hours cause h didn’t want the guy to get promoted. You should talk to every employee at Burger King Paris Illinois see what they say
My daughter and I ordered the Rodeo Chicken sandwich last night from Burger King #14399 in Arlington, TX. After eating half of the sandwich I realized the texture of the meat had changed. Once I spit out what I thought was a piece of fat, I looked at the sandwich and noticed that the chicken was raw. Unfortunately, my young daughter already finished her sandwich before I could inspect it for raw chicken. I took pictures of the sandwich and returned to the restaurant immediately. The employees were disgusted and very apologetic. I was given a full refund and offered a replacement meal (which I declined). I also called the customer service number on the receipt to file an indecent report, posted the pictures on social media, and filed a complaint with the City of Arlington (Food Regulation Department). I am appalled that there are so many reports of raw chicken being served at Burger King. I hope changes are made before more customers are harmed.
I have been going to Burger King since 1965 when I was in Miami and going to junior high school. Back then, you could get a Whopper for 45 cents. But what I’m seeing today when I go to any of their restaurants is that they serve spoiled food. Iceberg lettuce which has absolutely no nutritional value compared to Romaine lettuce will turn yellow when it is spoiled. Nowadays whenever I go to any Burger King restaurant, I always tell them not to put any lettuce on any sandwiches I order because before that I would find myself constantly picking out the spoiled lettuce so it would not make me sick
Im piss off i order 2 whoppers and i said no mayo and no tomatoes what i get to whoppers with just ketchup and mustard on them so i go back and tell them i want lettuce onions and pickles on it what i get mayo onions and pickles no lettuce, im piss i will never go to burger king in columbus ohio on clevland and 5th ave again. and the drive threw lady had a dam attitude. im piss
Just wanted to say that I had the best experience at the Evendale Burger King this morning. I was having a bad morning, not feeling well and the girl working the drive thru window had such a positive attitude and was so pleasant that it helped the mood I was in. I wish I would of gotten her name to thank her.
I order 2 of the new whopper taco or what ever they are call and when I got home there was no receipt and no hamburgers on one of them how was I suppose to take it back without my receipt? There wasn’t any taco sauce good thing I had some left from taco bell so, I put my own hamburger on it all I had was lettuce and pickles how rude. Went to the one on 169th and Kennedy and they are building a Jimmie Johnny across the street I hope they take Burger Kings customers
3 of us got 2 for 10 whopper meal half way through my sandwich I bit in to a piece of wood and that’s bull shit I took pictures of it if you need them it was from greenfield Ohio be don’t know how or why it was there butter other two had nothing in them that we could find but it needs to be looked in to before someone gets sick
Hello my name is david and im from fairmont west virginia. I find it that it is rude and disrespectful to hire my wife to the company and have to fight with management to recive a schedule, she was hired at the burger king in white hall west virginia and the reginal manager there his name is tony jones, she has been trying to get a scheduel for the past week and has gotten a hold of him through text to get a hold of him to see whats going on she always gets a response saying he will call her with a scheduel and yet he has failed to do so. If nothing is done i will be getting in contact with people that specilize in handleing theses matters.
Hey at least at those locations you don’t have an assistant manager named Mandy trying to sell cocaine to all the employees like the one in Nashua NH. Also when the DM knows of all the issues and hires these people anyway. Good job burger king.
good afternoon, on tuesday night i went to University of the West Indies Burger King and made a order that consist of the Number 3 (burger with bacon) with no pickle or onion, i went to class right after i got my order, after taking 2 bites of my burger i realize that my burger was raw and funky, when i took it back the supervisor there (miss.Grant) looked at me and laughed in my face and telling me that i cant get a refund because i spent 1 hour with my meal and after 1 hour the meal is going to have some sort of smell… i really need you guys to look into these foolish employees because they make your establishment look dumb, and she did have the courtesy to offer me another mean…
ps. im very upset because its the second time i’m encountering this foolishness..
I am so annoyed with the Burger King in Potomac MD. I ordered the eggnormous burrito by itself instead of the meal because it has everything in it. HOWEVER the lazy cook made fresh hash browns and did not put any in my burrito. She also gave me one small piece of bacon and a bunch of sausage which I hate. This is my last time going there, something is always wrong with my order and I am so damn tired of it.
do not go to burger king in Black River Falls,Wisconsin
Because the guys talk about other employees in front of people. And they have under age kids working until midnight when they are only suppose to work until 11 at night.
And the guys think they are better the ladies. And when the guys keep going out and smoking.
And when the guys come to work sick and coughing and sneezing around customers food. That is putting grams in customers food. Who ever is the head one of that Burger King is never there. It should be taken away from them. I will never go back to that burger king. It is the worst burger king i have ever been to.
My recent experience at Burger King in Clarkston MI left me feeling ill. I got some apple pies and after I ate the first one. I opened the second to nasty green mold and something black growing around it. Absolutely disgusting and I am appalled. Thats the appitamy of disgusting. I’m very angry and I will get this handled.
Hello,,,I just want to comment about your “”BIG FISH””who was the moron who changed this from a whaler to a smaller size fish sandwich and now you have the nerve to pass it off as a BIG FISH it is nothing like the original fish i think the sauce has even changed,,,, Back in the day,,,i have seen this company go down in value over the years also the fries may be healthier than before but the good taste is gone,,,it has been so long since you changed the fries i forgot the taste,,You practically have to give them away now…i really do miss the good old days before corporate stepped on everything and lowered the value and taste for the almighty dollar,, what did you do fire your chefs>????? hows that whopperito working out for you,,,,????amazing thats all you got….just bring back what worked and you got a winner…..
I have placed an delivery order at 4:30 to your Saudi arabia – Jeddah call centre and after 5 mins somebody called me back to ask me to send a location which i have done it immediately. But later after 1 hrs at 5:40 pm somebody called me to confirm the address and which has been delivered at my residence at 6:30pm.
I have beeen to UK,US & Singapore but never faced any issue with BK and they were always on time. But this kind of thing will definitely impact negative to your brand image.
I went to burger king in kelso Wa, on my lunch break, first your icee machine was broken which is what i came there for in the first place, when i asked the person working got rude with me, Then i ordered a medium drink with no ice. When i gave my money and she gave my change back she gave me an old wrinkled up 10$ bill back and tried to hide that it was torn down the middle and taped up horribley. Then when i asked for a different bill she got mad that she had to have someone else come and open her drawer. Then when she gave me my drink that was supposed to have no ice it was full of ice almost no soda. and the fry sauce she gave me had a hole in the lid and tasted like it had gone bad. Then when i left and went to eat my chicken fries that i had ordered (Plain ones) They gave me nasty ones that smelled almost like mold and looked nasty. So i just wasted my money and im not very happy and i wasted my whole lunch break.
Yesterday, I stopped by Burger King on Bear Valley Rd and Cottonwood in Victorville to get my 3 year old daughter some french toast sticks. We got home, she takes everything out of the bag and brings me an empty syrup container. With this red tab thing on the inside of the syrup foil, (Which looks to me as an ant trap) I go look in her bag and this is what I see! Ants everywhere in that bag!!! My 3 year old could have gotten poisoned by the ant trap, or my God what if she ate some of the aunt’s because in the car I handed her the bag without looking at it and she started eating the French toast when I got home and saw the and I took the French toast out of her hands and dumped it in the bag along with the fries that I had in my bag.
Daughter had a volley ball game took her my self my son and wife to grab a bit couldn’t believe how rude the managers where over at the Burger King by highway 35 around shamrocks restaurant don’t know the exact street . Yelling at employees whole customers are near you couldn’t even order without a manager Interrupting you trying to get you to order faster “have it you’re way” haaa don’t know about that one #2920
I was at the burger King in Indiana PA on December 8…. We went in and ordered our food and sat down to eat… Well went to get our drinks and the soda machine was covered in nats and sticky soda… No one ever cleaned it… When we finally got out food it was cold And nasty….. And the garbage was over flowing and disgusting getting attacked from nats as we ate in the dining room disgusting and rude…. And it was like eating in a garbage can… I will not got there anymore this is ridiculous…. I love burger King…… Sad really really sad
What is the story behind the online comments listed on the receipts? The last time I visited a Burger King which was last July, I tried to complete the survey. Halfway through the questions the web page locked up. I waited, and in 6 minutes the first time and 8 minutes of waiting, the second, the web page logged me off. When I went to try again, I was told I can only fill out a bk experience once a month. I never filled out a questionnaire once let alone a second time. But your computer says I already completed a survey. Nice way to eliminate having to give out free food.!!
We stopped at the Morton Travel Plaza store ID 4WVBKG40 in WV on Sept 13, 2016 and got $19.38 in food, food that was cold not warm at all. We haul semi truck expedite freight and did not have time to go back inside and wait another 1/2 for our food so needless to say we did not eat the cold old food and I am requesting a refund of my $19.38. Thank you!
We have the worst Burger King in the world. 57 Manhattan Monee Rd in Ill. Slow bad attitude wrong order bad food. You can count on it every single visit. We stopped patronizing that store.
visited the burger king inside of Walmart in kearny mesa (san Diego) and ordered 2 drinks and a large fries i noticed some cooked fries in the fryer basket and thought maybe they’re fresh but when i saw what they did it made me disgusted they re-dipped the fries in the oil for a bit then pulled them out and the two women kept looking at me as if to see if i noticed them on top of all that the service was just cold and awful the service was like this before but why go anywhere else when my kids are hungry in the store the date is 9-17-16 at 8pm. PLEASE DON’T LET THIS GO UN-NOTICED.
I was driving by one of your stores in Fort Wayne, In today about 3:10pm and observed one of your employees at his car facing Illinois state Rd and saw him urinating by his car still with his BK shirt on. I called the store manager and she said she knew who I was talking about and would take care of it. I wanted you to be aware of what was going on so that you could follow up on it. I want to stay anonymous.
So I was wanting some breakfast. Pulled into Burger King in New Port Richey, Fl because it was not out of my way. First off the drive thru was blocked off. I go inside. Just one person in front of me waiting on her order. The lady ask the manager why the drive thru is closed. The manager said, because we have having new monitor installed and don’t want to crash the entire system. ( I call Bullshit ) Not one work truck around. Not anyone working in the back. Just lies, lies, lies because you can tell that manager is just lazy.
While I was waiting to get my order, The Manager and two hourly workers just standing and talking about other workers and no care that I have to get my order and get to work. Finally I get waited on, Got 2 for 4 ( Sausage, egg, cheese croissants). It took the girl in the kitchen a little while to get the two orders, Mine and the lady in front of me. Once I finally get out the door and down the road. I bite into one of the croissants. The food was hot, but when did they start only putting on a half slice of cheese. I could not even taste cheese on this croissant :(. My concern is the manager just blowing off employees and customers. I will not be returning to this restaurant.
Have a complaint about one of your stores in Phoenix, AZ
Bell Rd and 35 Th Ave location
MY god…I walk in and order a Combo meal and ask for NO onion and NO mayo…..
I get home and get ready to eat and I have onion and mayo on my hamburger.
MY GOD…can you fricken cooks read a ticket?
I also called and tried to talk with the so called MGR at the store….What a joke that was.
She kept on saying. WHAT WHAT WAHT? Mexican woman
It’s ticket number 54 today at 12:29
I would like a call back from a District Mgr.
Dear Burger King,
I have to tell you about the last couple of times that I have been in your store. Your service is SLOW…which really doesn’t make sense to me because your restaurant is never crowded. I was in your store on 52 in Goose Creek SC on Saturday 9/10/16 and my son and I ordered the Whopper meals for $10.00. After waiting 10 minute for our food with no drinks because the person never gave us our cups for the drinks we finally received our food. I asked for our cups we filled them and we left. I live 1 traffic light away from the restaurant, I got home and my burger was ice cold, like it had been sitting there not even on the warmer. You would think that having to wait the 10 minutes for your food that it would have been made fresh right? That is what I would have thought too! Needless to say I really feel your restaurant has gone completely down the tubes and it really isn’t worth the $10 deal that you have. People come to your restaurant for hot food and fast service EPIC FAIL!! You are losing some really great customers because your service standards suck.
Good Morning,
This message comes as a question on how an employee can obtain his W-2 docs from the headquarters dept.
My son Christian A. Miller is an employee with the branch in Baltimore, MD Taylor & Loch Raven location.
And is trying to get W-2’s form his start up until this yr.
Hi I am from Follansbee West Virginia where we have a burgerking. there is a manager there who harasses me when I talk to somebody or my friends from a neighboring Sunoco station where my friends work he will go in there and I happen to be there he will make insinuations that the girl is terrified because I am there and this guy yells at me to go and leave but none of this is true I know the girls and what he is telling me is not true because nothing happened, he thinks he’s some tough guy because he is a manager/worker at Burgerking and he is saying things and accusing me of things that are not true and I feel so harassed over this guy is there anything I can do to stop this guy? How would I deal with this problem?
Caribbean Restaurants, Inc Franchisees Have adopted a new policy of treating the customer bad on the express window is bad for the company and it Hurting its Reputation and the Burger King name brand Thanks for your Horrible Customer Service for real if your going to adopt this ridiculous Policy’s then fired all your employees and replace them with self checkouts
Last week on Friday morning I went to the Burger King located at 3200 Olentangy River Rd, Columbus, OH 43202 and I had to turn around and go back as the order was incorrect. I ordered 4 bacon, egg and cheese croissants, I received 4 with sausage. The week before that a truck was at the drive thru with the ramp blocking the way to the pick up window. I understand things happen, but this morning I went to order 4 beacon, egg and cheese croissants and was told they were out of bacon! I then ordered 4 with just egg and cheese and they were out of eggs. This is ridiculous!!!!! What kind of restaurant offers to serve breakfast and does not have the items on the menu. This was at 7:30am.
I’m a former employee of Burger King in California, Maryland. My friend and I quit after only a month of working there due to the Main Manager’s attitude and sass that did NOT need to follow her to work. My friend had planned to quit a week in advance of me since school had started but she ended up quitting the day before me due to the main manager making her literally CRY while she was on the job. She was done and quit right on the spot. The restaurant, itself, is filthy and the main manager does not know how to do her job. She asked me to come in early the day before I was supposed to quit and I never got to drink anything, eat anything, or even have a break while on the job. I’m 17 years old.
Burger King in Jackson Square mall never opens on time. Schedule says 9am, always opens at 10. Currently is Sunday at 10:12 am, supposed to be open at 10, called to confirm and a gentleman rudely say “I’ll be open when I’m ready”
I’d be ok, if the schedule online could be corrected. not sure why any business is allowed to open up against the times listed on their website.
Very unprofessional and frustrating.
24 hours and I am not surprised I have not received a response or an apology from the company because that is why Burger King is at the bottom of the list compared to McDonalds and Wendy’s I think this is a total insult and shows they at not professionals and just do not care about their customers
I just had an interesting experience at one of your locations in mobile Alabama at the st Stephens rd location. When I came to the drive through and placed my order your employee asked me if I ordered that a few minutes prior and drove off, I replied “no ma’am” in which she popped off “yeah ya did” so I drove around to the window and asked what the issue was and she accused me of placing orders and driving off, and then asked me very rudely “what did you order” while I was sitting at the window trying to pay her…. Sounds like no big deal, her attitude and how she started my drive through experience and her short responses made me upset. That particular location has to be the most filthy location I have ever stopped at. There were piles of trash in the parking lot and the drive through, the staff is extremely rude, during a previous visit, a gentleman that worked the window, who was polite, handed me my food with his hands covered in scabs and band aides wearing no gloves, made me lose my apotite. I would love to address my experiences at that particular location with the franchisee but unfortunately burger kings does not list the store number, franchisee company name, email or phone number online or on the drive through window as do your competors. After numerous horrible visits to this particular location I am choosing to take my business elsewhere.
Do burger king allow it manger to disrespect and mistreat it employees?
My husband went to Burger King to get dinner tonight with coupons we had .He went to order Whoppers and was told they did not have any. He said how come.The girl smurk and said because the grill has been broken all day He ask why there was not a sign outside so people would know..She just laugh and said ” I don’t know” and acted like she really did not care.. HOW RUDE Is this how you teach your employees.. SO he went to McDonalds and your coupons are now all in the trash like your place
By the way this one is located on Broadway on Malden, Massachusetts..so if anyone who sees this is thinking of going there DO NOT GO TO TRUSTED MCDONLDS
I WILL ALSO MAKE A BET NO ONE WILL DO ANYTHING ABOUT THIS..PEOPLE CAN COMPLAIN BUT 1/2 THE TIME NOTHING IS DONE EXPCEEPT THE GOOD OLD RESPONSE ” WE WILL LOOK INTO IT” WHICH MEANS WHAT EVER AND SIT BACK
London Ohio, Burger King has messed up our order 3 times. We called them to let them know and the manager was very rude and said he would not replace it. He also told us not to come back there at all. I’m sorry but that unprofessional and it’s there mess up not ours I’m paying for something and I want what I asked for and what I’m paying for
Today, I ordered something from burger king and I had a very bad experience, I placed my order at 11:38 AM and it delievered to me at 1:10 PM and the meal was pathetic it was too Messy( vegetables and patty were smashed and coming out from the buns) and the food was less than the room temperature.
This is not acceptable, I spent 280 INR for my order however the food does not deserve that amount.
I’m from maple valley, Covington Washington area. We used to have a Berger king in Covington, but the people running it new nothing about, the idea that they were 1 st in business to serve the public, and give them there best! The food was terrible, not anywhere up to Berger king standards. The help was as poor as the food, inside the restaurant was not a place you wanted to sit and eat your Berger. They went out of business, because they forgot what they were there for. First to serve the public, give them a very good product, with dedicated help, then all the rest will come. We love Berger king when they are at the top of there game, please come back! There is defiantly a place for you .
There is definitely something going wrong with the Burger King on Milan Road, Sandusky, Oh. I have been there three times in the past two months. The first time I was there I sat in line for a total of 25 minutes with only two cars ahead of me. The fries I was given were a fall of potatoes. The second time I went there I was stuck in the line for 45 minutes with five cars in front of me. Both times I paid for my order and waited 15 minutes or so. Tonight (3rd) I went there and sat at the ordering station for ten minutes and no one ever asked for my order. I will Never go there again. It is utterly ridiculous and should not be allowed to operate.
i went to burger king tonight and they messed my order up 4 times and it happens all the time i go in there and im getting tired of it something needs to be done or they need to shut done it aggervates me everytime this happens and there are very rude but some of the employees are nice this happend in loganville ga 30052 something need to be done thanks
In the Sherman, tx. Burger King. I went to use restroom and it was disgusting. Had to hover over toilet because the seat was like cesspool. Will never go again
Dear Sirs, I would like to draw your attention to the situation with BK restaurants in Russia. We were indeed extremely happy several years ago when BK arrived at the Russian market with perfect burgers, not even comparable with McDs ones. However, lately the situation has changed terrifically. The quality of burgers within approximately last half a year is much lower than it used to be before. Both the roll and the meat cutlet do not even hardly resemble the ones that we were used to before. It seems that the company responsible for the brand in Russia has changed the suppliers moving to probably local and worse ones. Well, they are discrediting your brand! They are selling whoppers under your brand that can’t be named a whopper. They probably want to keep the prices at a competitive level with McDs and other fast food companies – but the quality under a certain brand is not the thing that you can forget about! I feel awfully sorry for foreign guests coming to Russia and hoping to get under a certain brand the food they’re used to – and as a result – getting a fully indigestible staff. It would be good if you think of your cooperation with the Russian branch – up to withdrawing your brand from the Russian market in case they continue to serve the same quality food as now. Thanks a lot for your attention.
I had the same experience yesterday at Faro Airport Portugal, Europe.
Absolutely nothing resembling a Burger King Burger.
8 of us were very very unhappy English customers.
The Burger King Counter and Signage was exactly the same as were the waiters uniforms.
I travel to Portugal often and I will not it use again.
On a more serious note: I have tried to get an email address for BKHQ to complain directly but I couldn’t find one. You can imagine that although we were only a party of 8 travellers, Just imagine the thousands upon thousands of UK and other European Burger King fans that travel to Portugal and have used this outlet (Probably for the LAST time)
If I had wanted a rubbish burger I would have gone to MacDonalds.
Hopefully somebody at Burger King Corporation reads this kind of comment and can do something about it.
I am very appalled at a commercial I just saw on my local television. The Commercial showed 2 high school aged young girls seated at a table in a Burger King. The girls in the commercial stated”cafeteria food is terrible” Burger King is great! I am offended by this statement because I am a food service director for a local school system. I work very hard to make the school Food Service food delicious, while staying within sodium & caloric guidelines. When you as a company say cafeteria food is terrible it directly effects how “my” students react to lunch from the cafeteria. I really wish you would think about the youth you are gearing your commercial toward and perhaps put in a plug for the struggling school lunch programs that have guidelines to follow. Please be more observant of what you as a company say about “cafeteria ” food, we are hear to help kids make healthy choices and you are not helping.
Well, they fired me and haven’t even told me personally. She (Silvia) suspended me bc I didn’t come in the day I told her I wasn’t coming in lol how about that? I told her it was my daughters birthday and I requested it off on the calendar since I started working there. She says “Yeaa but I can’t give you that day off” I said “Well it’s my daughters birthday and that’s not something I can just miss” she says “Then since you’re off tomorrow, can you come in around 4”? I said “Yes sure I’ll try, let’s see how I feel..” Turns out I got sick and couldn’t even talk on the phone. I was stuck at home sick as a dog with a stomach virus and my 5 year old.. Even my phone was off, I was dead. The following day I woke up and texted her (I usually texted her so that there was proof I contacted her) she never responded, I called and no answer. So the following day I did the same, still no response, turns out her phone broke. So I called the job the following day and rather her talk to me, she had the new asst. manager talk to me. I asked him what’s going on and why aren’t I on the schedule (as told from the other asst. manager) he says “She wants to know what do you want” I explained and he responds with “Oh, bc you didn’t show up..” I told him “That’s bull, I told her I wasn’t coming and the next day I couldn’t bc I was sick as a dog. Since then, I’ve been tryna reach out to her and she hasn’t made it her business to contact me either” he says “Yeaa, I don’t know, that’s what she said” I told him to have her call me. It’s been 2 weeks I haven’t heard from her. Nd the last message I got from her from one of the OTHER asst. managers (Dilania) is for me to bring in my uniform. I told her NICELY “I will NOT bring in my uniform until she can PERSONALLY as a “MANAGER” tell me what’s going on and if I’m fired, I want a good explanation why” I STILL haven’t heard from her.
I did call corporate and I still haven’t heard from them either but I will be calling everyday if I need to, not just for myself but for the other employees there. Including my brother that after a year, she’s trying to fire as well (coincidentally) smh if she gets away with this, do I have to get the courts involved like cmon now. We’re adults, let’s act like it.
Sounds like what I’m going thru now except I put in a two week notice and she worked me like a hog the first week and didn’t put me on the schedule the next.
It kinda sounds to me like you’re a terrible employee to work with and getting rid of you was like getting rid of a migraine. When you work for a company like Burger King, the best thing you can do is work WITH your manager to schedule shifts that work for both of you and for the other employees; you don’t get to dictate how your manager sets shifts and your personal life is inconsequential if you are needed for a shift that nobody else can cover. It’s the nature of the job, and refusing to show up for a shift you’ve been scheduled is a failure on your part, not your manager’s. It’s also vain, petty, and entitled. I would absolutely have fired you.
My 16 year old son was fired from Burger King in Rochester Hills, MI by inept, unqualified, and rude manager named Christina Belcher. She kept giving him conflicting schedules which she would change without prior notice, and when he protested, she fired him. When I called to discuss this with her, she did not seem to think she had done anything wrong and in fact had the audacity to say that it was his fault. I hope Burger King upper management can figure out why such tactless humans are hired as managers. BTW other employees had similar complaints regarding her! People…if you live near this Burger King, make it a point to avoid sending in your minors to work there. They will crush their morale for life.
I just got done watching Mercy for Animals video of Burger Kings Dairy products employees beating, kicking, dragging, punching and desecrating the cows. How can you let this go on?? These people should never be allowed around animals. They are horrible pieces of filth. You have to do better than this Burger King. You have to be watchful over the animals that are giving their dairy products and their lives for you to capitalize. I will never go back to our Burger King again, and I am going to look into how the rest of the fast food markets deal with the animals that they depend on.
The BK in wapakoneta ohio. My wife and I ordered 2 cherry ices. As we approached to the window the manager in the drive thru was very rude and disrespectful and he commented on my health condition and laughed like it was a joke. If nothing is going to get done with this i will sue BK!! That is very uncalled for and for now on BK do not have me or any of my families service and as the word gets out BK will be shutting down! unless something gets done the right way!!
I have reason to believe my drink had been spike with a chemical solution at a burgerking in Essex, Maryland the afternoon of July 22, 2016. I would like to speak with a representative to disclose further details
This is a waste of time complaining on here, just go to McDonalds at least their customer service is improving. I also had a bad experience with Burger King and will never go back to them. Waited in line for 20 min just so your employees to tell me they lost my ticket and didn’t know what I ordered and after waiting some more they still got the order wrong. I asked for a refund and your manager said he refuses use his number to refund me. Then says i was taking up his time in his drive thru only being there 3 minutes and threatens to call the cops, which in my case i know all the law enforcement here it wouldn’t have gone good for your manager who is the one saying this to me. Unprofessional and obviously with all these complaints here, you guys don’t do anything about it. Burger King is joke!!!!
I have just gone to the Burger King on Naperville Blvd. in Naperville, Illinois. I have never been more disappointed with service in my life! The person (man with blonde hair in a high ponytail) was rude and disrespectful from the very beginning. When taking my order, I asked for a few minutes to locate my coupon and before I found it the response was “you ready now?” Mind you one person was in the store and no one was in line behind me (with service like this I’m not surprised in the least) I finally rushed my order making sure to exaggerate that my sandwich was to have NO MEAT just the egg and cheese. Low and behold when I received my food there was eat on both sandwiches… which again I felt was outrageous as there was no rush and no customers. When I circled the drive thru again to ask that I get another sandwich I was mocked as he went to get new sandwiches….or did he?! When we received the new sandwiches it smelledģtasted of meat so I walked in the store and calmly asked for my money back as it was not to my liking… the guy yelled at me in front of the one family in the store that he gave me new sandwiches. As I walked out the door he mocked and made fun of me to the point the customer turned to look at me! I will NEVER GO TO THIS PLACE AGAIN!!!! I am shocked if this is the kind of employee you want representing your brand… if so shame on you! What a abusive person! Sorry I just can’t get over it! I am so disappointed!!!! He made sure to take all receipts etc. So I couldn’t follow up. Really hope he isn’t management but I will be speaking to someone if not at that store than to everyone I know!
I will never ever eat at Burger King again!! My 17 teenage daughter used to work at Burger King in Mcdonough, Georgia. She was frustrated that she was bullied at work and protected herself only to be let go!! I do not care that this awful company separated from her, but I do care that she has NOT received her pay since March 2016!! Unfortunately Burger King utilizes some money networking company to pay our children and they have been holding her pay!! She worked hard in order to save money for her college books and this company has been giving false information about where her check is?? It was not a donation, she actually worked hard for her money!! We have endless emails to this ghost company, and numerous phone calls and NO results!! I wonder if their Board of Directors would work and NOT get paid!! I will be contacting the Department of Labor because it is apparent that working for Burger King was a mistake!! Now I see why there are so many complaints!!! I am so disappointed in a company that I have ate at for over 20 years!!!! #paymydaughter…
I KNOW HOW YOU FEEL, I’M GETTING READY TO FILE A COMPLAINT AGAINST THE BUGER KING ON NOLAND ROAD IN INDEPENDENCE, MISSOURI Abour my niece NOT GETTING PAID…. THIS IS VERY SAD N I PRAY THAT YOU GET SOME HELP AND FILE A COMPLAINT WIRH THE LABOR BOARD…..
A Lot of people in the Gladstone MO BK never got all their pay either. Labor board just fines them. You have to go to court.
I have read so much sickening things about BK. I worked at one in Missouri and got bullied, almost assaulted and when I told the manager and ask him to watch the tape, he didn’t. This is a loser company. I had to put something in between me and this other person to stop her. I am with you. I am going to call the Labor Department and turn them in. The thing that did me in was he accused me of stealing and I didn’t take his lousy money. When I tried to tell him where it was he walked away. I guess they just didn’t want me there because I’m white. That was a Saturday – I ended up in the hospital Sunday; they thought I had a stroke. Never, ever, ever, ever will I or anybody that I know will step into another of those H___ places again. You never know what you are going to get. I’ve seen it all!!!!!!
This same location has a habit of refusing to serve police officers in uniform
Contact your States wage & labor division and file a complaint. Not paying earned wages is against the law.
My granddaughter worked for burger King in san angelo tx in may of 2016. She quit after a week because a female employee was hitting on her and asking her to smoke Marijuana with her while on break. She still has not gotten a check and they just keep giving her the run a round about where her check is.
I believe she works for the same company as I do. Is it soar hospitality? They are frauds. My last two pay checks bounced.
Just had an infuriating experience at Burgerking. I went through the drive thru and ordered, but when it came time to get my change I was given the wrong amount. I politely pointed it out and the cashier got an attitude and said he’d get the manager. I pulled ahead and waited. After several minutes I finally go in and the manager tells me he won’t reimburse me because the cash register isn’t over. I told him I know what I gave the cashier. Still manager refuses to pay. I then see the SAME employee who took my money walking across the street to a gas station purchasing items and then coming back. He must have put in the machine that I gave a 10 when I really gave a 20, leaving him free to pocket my 10 bucks without the machine being off. GUYS DO NOT GO TO BURGER KING. I learned the hard way they will steal from you and not give a jack **** about it. Burgerking
I live near a small town, we don’t have a burger King to close, it would be great if you could put one here in sebweaing mi. I hope that could happen, we get a lot of people come through here. Thanks, hope to hear from you soon.
I’m really dissapointed about Sri lanka wattala Outlet . Three weeks before at around 11.00 to 11.30. I visit there and got shocked. Becouse one of the management person scolded to his staff so rude front of everyone that was the worst management person I ever saw but that not the first time I saw incident like this in the same Outlet.As a customer I feel sorry for the staff members because I see a problem in management person not in
the staff members
I work for Burger King and my manager screams, and yells at all of us, I was screamed at today I couldn’t take it, I said to my manager please stop yelling at me,and she screams for me to clock out and get out her store.
I have a complaint against the Burger King in Woodruff, SC. My son is newly hired and for the last few days neither the manager nor the assistant manager have been present during his shift. The leading supervisor or shift leader is named Shanik. She has continually yelled at my son and has belittled him by spelling her words to him as if he is a total idiot every time he asks her what he needs to do and once today, he was waiting to fill someone’s order and she said, “team work” T E A M W O R K. This is totally inappropriate behavior for any employee especially one that is in charge.
It is a shame that Burger King in Morristown,Tn has had some really excellent employees and have lost them because of management! That managers think they can do what they want even if it is a health violation! You don’t have your daughter working in the kitchen in sandals and using the slicer when they are only 15 and not old enough to even work there!!! I am calling corp. and filing a complaint!!! You know who you are!
I will NEVER eat at the Burger King in Laplace, LA again (and hopefully no others). A friend of mine went there today and this is what she encountered. By the way, these animals are laughing because a girl got stabbed to death at a Cane’s restaurant in Kenner, LA. last week. The manager at Burger King just stood by and did nothing. You probably can’t do anything because it’s a franchise but I sure wouldn’t want the Burger King name besmirched by trashy people like this.
“Well just want everyone to know I walked into Burger King in Laplace to place an order and the whole crew were in there laughing and joking about the young girl that was killed at canes in kenner They were saying that they were gonna go through canes drive thru place a order and then go up to the window and act like they were gonna stab the girl Well I took that very seriously The manager was standing right there and said nothing . This pissed me off knowing this mom was grieving and making funeral arrangements for her daughter and these low life pieces of shit were joking like that I REPORTED IT TO THE POLICE AND TO CANES MANAGER AND WILL BE CONTACTING THE CORPORATE OFFICE ON MONDAY ALSO AND LET THEM KNOW WHAT TYPE OF EMPLOYEE’S THEY HAVE WORKING!! PEOPLE DO NOT EAT THERE!! DO NOT GIVE THEM YOUR BUSINESS “
I went to visit my local Burger King today June 30th 2016 Store number 4259 In Brookfield Wisconsin This location is only two minutes from where I work So it is very convenient for me But I was extremely disappointed in my visit today. I went through the drive-thru And ordered 2 Bacon cheeseburger deluxe and a medium Coke. When I got to the drive-thru window I was handed my soda And paid for my meal. It then took 15 minutes for me to receive my two burgers. The woman in the drive thru Handed me my Burgers And said here you go and close the window on me. No apology for the 15-minute wait for my burgers. I drove back to my work And to my great disappointment In the two minutes it took me to get back to where I work I found out that my burgers were cold!!! Now I figured that since it took them 15 minutes It was because they had to cook them fresh. I was wrong!!! Now I’m no rocket scientist But I cannot imagine Burgers getting that cold in 2 minutes. And when I say it’s 2 minutes from my work to the Burger King or vice versa that is literally not figuratively.All in all a very disappointing visit!!!
By the way, this happened at 1:30 in the afternoon and I was the only person in the drive thru!!
i have been working in one of your branches in Ro’s Torv 1, 4000 Roskilde
and i had abad experiance with my Restaurant manager so ones she hit me with Bottle of ketchup in my face and i contacted bk managemant in Scandinavia’
about that and nothing happened, and I did not get a contract to sign even i worked their for 4 month, and i have some photos of what we use of Expired food and dips, so i hope you can do something about that and i also have some Videos of how whe cheat with dates PPTD, and with using
different type of expired Salad, and i thought about contacting you before i got to the media,
Go to the media I am on your side I am just a customer and I was appalled to see a manager in an inverness florida store, treated the cashier I literally left my items. and apologized to the employee . this is not ok!
Dear Sirs:
My name is Luis Fernando Villa Right now I work as a Quality Engineer for Americas Serving Canada, Mexico, Brazil and the U.S., my main focus is to improve, Audit and implement Quality Systems and process to our Company, due to Company Policy I cannot named the company but it’s a Fortune 500 Global Automotive company.
I have enjoyed BK meals for a long time having grown up in a Border Town of Juarez Mexico- El Paso Texas, I was thrilled when BK entered operation in Mexico and also very pleased to see the same happening in Brazil.
Recently I visited a BK restaurant in Juarez Mexico on the 26 of June, with Mixed feelings, it was the third time that they sold me something advertised as “cheaper if you include it” (in this case an apple pie) and to my surprise when it came to being served (after quite a while by the way) the person behind the counter told me – Sorry we don’t have it – which was THE THIRD TIME IT HAPPENED IN THAT PARTICULAR PLACE !, as I inquired ok, so what happens now? As a summary of events I can say the following:
• They did not apologize for the mishap
• They turned very defensive about it
• The ‘person in charge’ (not a manger by the way) had already money in his hand as if he was trying to get rid of me
• I was not offered an alternative or a courtesy meal
• It was the third time it happened
Well, after sighing and lifting my shoulders I preceded to enjoy my meal, during which I started reflecting:
• Do employees get proper training in Customer Satisfaction?
• Do they have a Quality Manual?
• Do they know the policies of a non conformance?
• Do they know Customer’s expectations?
• Does BK provide these tools to their employees?
• After I enquire, the person in charge did not know about Quality or service policy
• Does BK care about these things?
I’m a Burger guy all the way I have visited other places where burgers are served and I haven’t encountered these types of situations, maybe Is my training in quality that leads to be like this and frankly it could be annoying to you (as it has been for me) but I feel let down on what to expect from BK.
I appreciate your time reading my email, thank you.
PS: you never know who’s going to come thru your doors….
PLEASE BRING BACK THE ORIGINAL FLAME BROILERS!!!! THE WAY BURGERS ARE COOKED NOW IS NASTY. THE BURGERS COME OUT LOOKING AND TASTING LIKE LEFT OVERS.
I’m so livid so appalled more so enraged about how some of the employees are being treated at this one particular Bk establishment in San Carlos park, FL. The racism, the harassment, the downright unprofessionalism. I didn’t know it was the managers duty to talk smack about employees and try to set them up for failure just because they have nothing to fire a person on so they harass them until they do….I’m sorry I’m to upset to finish this any one know how to talk to corporate… Thinking about it I might just get a lawyer involved. This establishment is a joke for the clowns .
Ate at burger king last fri-the 23rd-got the chicken sandwich-got violently sick-passing blood-diarrhea-fever-and I am still sick today on sunday.Worst case of food poisoning I ever had and I am still passing blood and sick-thank you burger king-I will never in my life eat there again.
Um lawsuit
Omg i when to the Burger King in Winchester Virginia they were not professional the food was not prepared correctly the manager hair was all out was not covered so when I look into the bag the there was food everywhere in my body it was not put together so when I take the food back there was like 5 people working no one take the time to acknowledge that I was standing there I have to say can someone help me like 3 times before someone look at me so i just ask for my money back
I have a receipt and wanted to leave a message/survey but no where on the receipt does it give a survey code…so if they are not going to honor the survey then please use blank receipts tape.
I got a coke zero & chicken club fixed like a whopper.. the meat was cold and burnt…….I paid $7.02 that alot for a swandwhich that is blah!!! never again why is burgerking going down the drain because they don’t care about quality food. I would like my money back for the sandwich
front of receipt order#216 drive thur 11;41;17 emp name sarai 1 med coke 1oscs + whaooper fixings BK#291 total. $7.02
I have 30mins for lunch I don’t have time to go back and make it right. I don’t like to be upset at work.
BK Abilene KS. food was BAD service was worse. Won’t be back. June 23, 2016
I was at the Lexington Springmill Rd. location of Mansfield, Ohio Burger King this evening 6/23/2016 and the visit was completely dismal! The Dr Pepper had a nasty chemical taste to it and my onion rings were lukewarm. The only upside to that visit was that at least we didn’t get anything on our sandwiches that we requested to be held back.
The customer service was negligible at best, I tried for several minutes and people behind the counter ignored me as though they had no idea I was there even after looking directly at me! I eventually dumped the Dr Pepper and rinsed my cup with water from the soda fountain and got root beer.
I’ve encountered problems at a BurgerKind in my hometown of Spokane, Wa. I’ve attempted to get a phone number for the local manager/franchise owner. No luck. I’ve attempted to call your helpline, it’s only open during banker’s hours. I’ve attempted to seek a response from your website, Again, no luck. I get the message. You don’t care! I can’t in good conscience spend my money (Which I work hard for) at a place that displays such utter disregard for its customers. I have many choices. BurgerKing will no longer be one of them
I just went to the BK in Groton, CT. for the first time in a couple of years. I figured I’d give them one more chance. Worse than it has EVER been. It took almost 1/2 hour to get through the drive-thru with only 2 cars in front of me. People behind me were leaving and I was just about to when the car ahead finally moved. AGAIN, wait for the order taker. Could hardly understand him. FINALLY 30 minutes total, and $12 I got my food. I threw it out because it tasted so bad. NEVER, NEVER AGAIN. Keep your garbage. Do NOT send any coupons, they will only go it the trash like your “food”.
LET ME START BY SAYING “I LOVE BK” BUT I THINK IT WOULD BE A GREAT IDEA IF SOMEONE FROM HEADQUARTERS WOULD LOOK INTO THE SERVICE AND FOOD COMMENTS ON THE LOCATION AT 20 NW 16TH STREET, GAINESVILLE FLORIDA. I HAVE BEEN THERE SEVERAL TIMES AND EVERY TIME I GET THE SAME CRAPPY FOOD: NO MATTER WHEN/WHAT I’VE ORDERED I GET DIRTY OLD GREASE TASTE & BURNT FOOD. THIS LOCATION NEEDS AN INTERVENTION. I WILL NEVER VISIT AGAIN, I HATE TO GIVE MY $$ TO THE COMPETITION BUT I HAVE NO OTHER OPTION WITH THIS LOCATION 🙁
GOOD
We went to the Burger King in Wanatah, IN last Sunday (June 12th) 2016
and ordered the original chicken sandwich – the gal asked if we wanted
the receipt and we said “NO” but after getting the sandwich wish we
had – it was the worst chicken sandwich we have ever had anywhere &
took it home. We cut it up & tossed it out in the field for wild animals but
it wasn’t fit for us to eat & will never order it again. What a terrible disap-
pointment
Judi M Knox, IN
Hello. Unfortunately yes I am an employee at a Bruger King in Lima Ohio. And yes this is not something good. I expect you do not get many good reports. However, I work at store #1547. Harding Hwy., Lima, Ohio. I’ve worked there now for over a year. My name is Lisa Evans. Recently I’ve been doing the team leader training. It took a long time after I was told what I had to do to get any of the managers on board to help me with the packet and the hands on training. Then finally the 3rd shift assistant manager started to make arrangements for her and I to get together and do some of my packet, Then our store manager finally put into an email for some of the other managers to help in this process and one other started doing so. Heather is the 3rd shift manager and Otis is the other manager who started to help me. However, now I have been put on hold due to a co-worker who wanted to be a team leader also wasn’t getting ahead with her training that she felt like she should have. She had been texting me and trying to bait me into on the phone texting into speaking out against the managers. I didn’t do this, and then she deleted the emails and went to work one day when I wasn’t there and told them that I said all the store managers were worthless and that I could run the store much better than they could and many other statements that are untrue. This is not the first time this employee has caused problems for me and the managers. She filed a report that the store manager, Dan threatened her physically. He did not. Then she filed a complaint against our district manager, Glen and said that he was rude to her and spoke to her in a very bad way. He did not. Her name is Crystal (Stepleton i think is her last name). I feel the only reason she went to work and said the things that she did was to try and discredit me and stop my advancement as a team leader. I was told that her attitude is why they haven’t been giving her the attention she thinks she deserves in order to be a team leader. Crystal has the idea that if she illiminate others that will put her in a place of advancement. What is going on is the fact that it makes her even more petty and not the type of person that is wanted to be a team leader. I was encouraged by the management to assist them in instructing the other crew on the proper proceedures and when I did the other crew members started complaining due to the fact that most of the proceedures and rules aren’t being followed or enforced. Therefore when I started telling them to do so, they started complaining that I was being bossy. At first my tone with them was merely instruction, then when I was not being backed up by the very people who asked me to do so and they were still allowing the employees to do as they pleased then yes I became attitudical in my “instructions”. This is now on top of Crystal trying to sabatauge my efforts to make our store and our workers better. In realizing in this day and age the work place is not that and has turned into the gossip mill, I wonder when we are going to go back to being professional again. Yes most people look at us as just being some fast food joint, just a job and not a career. Yet where is the help for those of us who are looking at this as my profession, my way to make a living and my career? I want to have good tracking reviews. I know that 100% of the comments are not going to be wonderful or a glowing report, yet I want to strive to make the best efforts I can where I work at. Please help me to do so. My address is 1182 Hughes Ave. Lima, Ohio 45804 Also I would like to know how to file a grievance against this co-worker who has done this to me. I don’t feel like I can go to the management in the store where I work at because of the comments Crystal has made they have treated me very badly and spoke to me like I have overstepped my authority. Maybe I have and maybe I haven’t however what I do know is this: the things that have happened have went on way too long and something needs to be done and the management team needs to get on the same page and be consistant and this employee, Crystal needs to be dealt with in a manner in which she has acted and treated others. Please help me in this matter. Sincerely, Lisa Evans employee number 394709 @ store 1547 Hardind Hwy. Lima, Ohio 45804
My sister is going through some similar stuff I just need to know did they ever get into contact with you?
TFW this site is in no way monitored or managed by BK….
Stopped to get breakfast at the location in Monrovia!! Such a rude awakening!! I needed to as a question, the woman as she was scooping the French fries ignored me like 4 times, after my 5th “excuse me” she responded loud “just a minute” turned to me ad I said “you are so rude” she got my cut n filled with coffee! Never every ever coming to this location or any other BK to that matter!!
I cannot believe the downfall Burger King has taken over the last 20+ years. They used be good food, good employees and great competition for McDs. Now they are all franchised out, and they make no effort to clean up their own stores. Each individual franchise owner does what he wants and Burger King levels no consequences against them. I had been going to BK every day without fail for over 20 years, for their coffee. I spent years in the military and their coffee was about as good as coffee gets. Better than McDs or Starbucks. They used to serve Douwe Egberts coffee which was great. They in order to cut costs AGAIN, they switched to Seattle’s Best, not as good, but still not bad. Now in the last month they have switched again, to some very cheap watered down version of coffee. I realize my $ 1.62 each for a year won’t break any franchise owners, but it is a shame any company can let their business go downhill so much, just to be able to stay in competition with everyone else. I will hold my own personal protest of BK and convince everyone I know to do the same. Sorry guys. Please clean up your act!
Me too
I visited the BK. In LAKEWOOD WASHINGTON. With my son who suffers from a disability called TOURETTE SYNDROME. After getting agitated at a noise my son makes (uncontrollabley). The asst mgr rudely and loudly said. ” MAAM CAN YOU STOP YOUR CHILD FROM MAKING THAT NOISE?!”. I WAS SO EMBARRASSED. I complained to the GM. And it was swept under the rug. And the asst. Mgr even LIED. Flat out lied and said a customer complained. There was only one customer in there and she never moved from her table. My son later cried last night wishing to god he was normal and he thought he embarrassed me.!. Now I tried to take him into safeway and he is refusing to go into a public place feeling axiety now about his disbility. People are so stupid. the asst mgr was getting agitated at my son. And basically. Told me to shut my son up who has tourette.
I’m contacting a lawyer. Nothing is being done.
I visited Burger King, 20 Centennial Blvd in Chillicothe, OH on 6/12/2016. When I went in to order I noticed the Manager/ Supervisor (Whitney) doing the front counter. She was scooping fries in the container but what got me the mess she left on the fries bin. It would have taken her a few seconds to scoop the fries up and put them in the trash but she just left them laying there. I realize they get busy and can’t do it right away but when I was there it was not busy. A couple of other customers came in and said something to me about this too. The whole time I was there it wasn’t cleaned up. The dining area was dirty and sticky, some of the tables were still dirty too. The area for the drinks was filthy. I cleaned up the trash that was laying around that area. The employees were doing what the manager told them to do but I feel this manager should have someone clean while they were not busy to get ready for their busy time. I have always visited this restaurant but I have never seen it this bad before. I was embarrassed to see this. I feel this manager should have taken responsibility for the cleanliness of this restaurant and take pride in it.
To the person in charge of burger king Cairo egypt
As far as I know .. burger King is one of the good reputation company all over .. so it is not respectable to make a stupid marketing issues to the customer ….. I visited one of your branches in sun city mall in Cairo.. I bought a meal what version the name is but I found on the receipt a free meal is offered in case that I bought a large meal …. so I asked the manager and I confirmed the issue with the manager with a positive answer from himself .
I did the homework quiet sufficient for the information they need and I returned back to the manager …. to get the free meal …. I was really astonished that all the positive answer I got from the manager is completely changed and he asked me to buy again another meal so I get the free meal .. listen this is a bull chit from burger King because they are cheating the clients … it is not the issue of the amount or the meal .. sorry it is the honesty of the name burger King in front of the clients
Please try to keep the good reputation and don’t loose it because of stupid way oof marketing and a behaviour of the employees
As myself I will stop completely dealing with burger King and a also my family and my friends because they are not trustable in dealing with clients
I have to say that I am not one who will email or call for complaints,but today I am. First let me say that it’s 7:30 pm and the store is not busy, the floor is so dirty, like it hasn’t be mopped the entire day. I go to the counter and order my food. I see too managers, both females. The tall one is on drive-thru walks to the front counter to get something and looks like she’s not in a good mood. The other manager is short and heavy and her clothes, top and pants are soooo disgustingly dirty. I mean like they are so stained from the grease, that they wouldn’t get clean even after washing.
Well, enough of that part. As I was sitting and eating, I see an older man fall in the parking lot after leaving the BK. I immediately jump up to help him. He can’t get up, I try to help him get up, but he is too heavy for me and his legs are weak. He sits on the curb, I see the short, heavy manager looking at me through the window from the counter, I wave at her to try and get her to come out. She never did, thinking she didn’t see me, so I run in to get her help and let her know what’s going on and come out and get help. I go back out to stay with him, waiting for her. Took about 4 minutes for her to come out. She finally comes out and asks the man for his name to write on the pad she is holding. He doesn’t want to make a big deal and he seems embarrassed. I tell her that I don’t know him and that he can’t get up and need two people to help him up.
He says. He needs a few minutes for him to get some strength in his legs. The manager goes back in AND NEVER COMES BACK OUT TO HELP OR SEE IF HIS IS OKAY! Me on the other hand, tell him to just wave his hand to let me know he is ready, that I am right by the door, inside, and I will help him. I keep watching him, even go out two more times, he’s not ready. Finally I see him trying to get up, I go out and help him up and even, slowly walk him to his car.
As for me, I go back in to the counter and really tell the manager that she should be ashamed of herself and that I can’t believe that she never came out. Her reply to me is that he comes in there all the time. Then I preceded to tell her in a disgusted tone in my voice, that I don’t care he he has only been there once or everyday! YOU DONT LEAVE AN OLD MAN ON THE GROUND OF THE RESTAURANT AND NOT HELP HIM! WHAT IF THIS WAS YOUR GRANDFATHER BEING TREATED LIKE THIS! I AM SOOOO MAD AT THIS STORES MANAGEMENT, ESPECIALLY WHEN YOU HAD 2 MANAGERS THERE AND NEITHER OF THEM SEEMED TO GIVE A SHIT! AND NOT THAT IT MATTERED, BUT I EAT COLD FOOD, THAT SHE COULD NOT EVEN OFFER TO REPLACE, SINCE I WAS BEING THE GOOD SAMARITAN AND DOING THEIR GOOD, NOT THAT I WAS LOOKING FOR ANYWAY!!! I AM PISSED,
YOUR VERY UPSET, GOOD SAMARITAN, CUSTOMER,
DENISE L.
BURGER KING STORE #13691
Eatontown, nj 07724 732-542-110o
Sent from my iPad
The mgnt at burger King are not educated. I had a manager ask me to stop my son from making a certain noise because she was agitated. And my son has a disability called TOURETTE SYNDROME. It’s uncontrollable. Can you believe that. It’s burger kings across the world. They offered me a free whopper. Now my son won’t go into public for fear of his disability will embarks him. They mentally messed him up for life.
as a loyal bugger King client I too am ashamed at this outfit! They are not the 1st class take out as decades ago they were! Hope you get blessed some how, yours lovingly silent friend Kerry H.
ON ALL PARTIES this by far has me I anger What ever happened to Customer service
NOT TO MENTION IF IT WAS A REGULAR CUSTOMER YOU SHOULD CARE EVEN MORE ..its what keeps the customers coming over HELLO BURGER KING TRAIN YOUR STAFF ~~~
Employees behind counter were cursing about their work. The items I ordered were not prepared as listed on the menu & all the food was cold & dried up looking. It appeared as if it had been sitting for a long time under a heat lamp & then literally thrown onto the buns. The sandwiches were wrapped in greasy paper & assembled sloppily. Very little taste to the food either.
When I finally got my corrected order from the counter person, she didn’t apologize for the inconvenience, say thank you, have a nice day, or even get lost we don’t care about you.
I has handed the corrected sandwiches rather abruptly & when I said thank you to her, I received no reply.
It’s a shame that the average consumer has been beaten down to where they actually accept this poor replica of customer service & disgraceful example of palatable fast food.
This BK location needs an extreme makeover to say the least and some training or new employees put into place.
Here are the details on my receipt
I81 Exit 19
Abingdon VA
order 421
Jun 09 2016 C5:18 pm
Have this with hair if you want it!
I will NOT be eating there again!
I went to store 4004 in marietta ga. It was crazy a lady from out of no where with a waffle house clothing on came in and was very very nasty with her employee the way she talked to her as if she was morther or something and sent her home and im like do she even work for burger king she working in burger king with waffle house clothing on I think that was very unprofessional of her and I wouldn’t remanded no one to have to work with such a person very nasty lady.
content://media/external/file/45084
Earlier today in Atlanta,Ga i ordered a number1 whopper meal.. Once i started eating my food i noticed that a piece of green hair was in my food. I had to pull the hair out of my mouth. I took the sandwhich back, but all of the employees at store 3641 thought that it was hilarious for one of their coworkers hair was in my food. I was asked did i want a free sandwhich and all i recieved were laughs and no apology. I will be calling the health department/code enforcement because the manager should make sure that the employees wash their hands, wear gloves and hairnets. I am highly upset about this situation.
If you get charged twice on your Credit Card, Contact the Store Manager of the charge AND also contact your Credit Card Company or (Bank). Tell them of the error and if your card error doesn’t correct itself within 4-6 days. Call the Credit Card Company and request them to do a “Charge Back”.
What is a Charge-back?
As you know, customers or cardholders obtain credit cards from banks, which are referred to as the “issuing bank.” A charge-back (also known as a reversal) is a form of customer protection provided by the issuing banks, which allows cardholders to file a complaint regarding fraudulent transactions on their statement. Once the cardholder files a dispute, the issuing bank makes an investigation into the complaint.
Once the transaction is proven to be indeed fraudulent, the bank will refund the original value to the cardholder. From the merchant’s point of view, if you do not prove the transaction to be legitimate, the bank will take back the entire value of the transaction from your account, along with an additional fee. This charge-back fee will range from $0 to $100, depending on the merchant bank sponsoring your
account. If the cardholder complaint is proven untrue, no refund is requested from the merchant, though additional processing fees may be charged. For obvious reasons, it is best for your business not to get involved with charge-backs. With situations like these, the merchant stands the risk of losing products or services that have already been sold, the payment, the fees incurred for payment processing, money for charge-back penalty, or even possible commissions for currency conversions. It is thus best to avoid charge-backs at all times. Also, note that merchant accounts receiving too many charge-backs can be labeled by credit card companies as fraudulent, and this can be potentially damaging to the image and the existence of your business. Know also that credit card issuing banks take charge-backs seriously, because they are at the most advantage. They don’t only levy fees, but they can also hold merchant remittance up to three months to cover the fraud, or increase their commissions if they choose to label your account “risky.”
By law the cardholder has two years to file a dispute. Your sales can be reversible for two years… That means saving documentation for two years… Most banks will have a policy against handling disputes that are more than six months old but if the cardholder pushes it they have two years to file a dispute.
Never Again!!!!!!!!!!!!!!!!!
I don’t even know where to begin. The Burger King at 1027 Union Avenue, Memphis Tennessee has a sign on the front door that says that the dinning room is open until 10 p.m. local time. I am not allowed to drive as I have a condition which makes it unsafe to do so. I walked about a mile and a half to treat myself to an Oreo milkshake on Sunday, June 5th. I arrived at the door at 9:46 p.m. An employee who reluctantly gave his name as Jack told me that they were closed for the night. On Monday, June 6th, I mistakenly returned to the same Burger King to inform and give the general manager the opportunity to correct the situation. Before I spoke with the G.M., I asked the associate working the counter what time the store had to make sure that there was not a difference in the time I had on my phone, and theirs. Both of our times were the exact same. When I first made contact with Angela or Angelica, (can’t remember which) I informed her that I was not making any sort of threat, only wanted her to have the opportunity to #1 correct the situation, and #2 ensure that i would be able to visit the dinning room up to 10 o’clock and receive service, she grudgingly told me that needed to call corporate because, and quote “ain’t no white boy gonna threaten me to get some free shit”. I have never experienced overt bigotry and humiliation from a business as reputable as Burger King in my life. I never even suggested that I was entitled to anything free. I know that I alone do not keep Burger King in business, but I visit at least 3 B.K’s a month for their delicious Oreo milkshakes. I will NEVER give another Burger King a penny of my hard earned money unless a Burger King official can guarantee that this will Never happen again. I have tried to get in touch with Burger King’s 866 number several times to no avail. I hope that I can connect with a manager at the regional level and let them know. I wonder if they will even believe me, as, if i were the manager, I would not be honest about this experience.
I forgot: If anyone at the executive level reads this, please email me and i would be glad to either give you a call, or give you my number so that you can call me about this……what an awful experience
My Mother is 76 years old and sometimes she has problems knowing what she wants to order….even if she didn’t have the early stages of Alzheimer’s Disease my Mother should be treated with respect. the Problem is that so call African American Female Manager who i very rude. If you were to go eat at this location there’s never anyone eating at this location ! My Mother was in Drive-Thru today 6/6/16 my mother ordered $1burgers for her friends kids who were in the car and when she got to the window she added another burger she said that the rude manager and the cashier were very rude to her..but my mother is a christian and told her to have a “Blessed Day” ! No one should be treated in a nasty and rude manner when going to this restaurant or any where ! Your company needs to send an undercover or go visit this location and see how this rude and mean so call manager treats customers ! This location needs to be closed down or get a New manager and New crew ! This is Elderly Abuse and i will be pursing this legally and will be making a complaint with BBB and attorney general ! Your company allows managers and crew members to be rude to a 76yar old woman ! You all need to find GOD. When my Mother got her order she told the cashier have a Blessed Day and the rude cashier slammed the window on her !
It’s every where. An asst mgr told me to stop my son from making a noise. He has TOURETTE SYNDROME. He is disabled he makes noise uncontrollabley. Now my son was so embarrassed he won’t go into public. Burger King scared my son for life
This is elizabeth from the new smyrna beach store i just want to say i appreciate the time that was took in to my situation and and am happily gping back to my store were i origanaly started …. I apologize for all the hassle but i knew i wasnt wrong and and thats why i pushed the issue…. Thank you and i apriciate being able to go back to work at the store i been working at
Hello bk I love your food also I just want to complaint about a manager in tucson az his name santiago rocha he a good manager but disrespectful to his employees he likes to mock people about there disorder. He also like to pick on certain people I’ve seen this first hand but no longer with you I have another family member that works there and she tells me that he mocks her and picks on here he likes to play favorites and while everyone busy he likes to go into the office and watched YouTube. He also give certain people free food.
Well my complaint is no longer up here this is elizabeth from thr new smyrna beach store again except i now i have to figure out a 30 min car ride because in ordet for me to work i gave to go to another store!!!! I walk to work every day this is not fair!!!! I did nothing wrong yet im the one getting move there is no way i can make it back n forth …. So am i still loosing and is burger king just winning because im just one little individual… I know im not wrong because i still have a job i just have to be teansfered!!!! I am not going to shut up because burger king decides they want me to so they will just send me to another store that i cant get to i was not wrong yet im the onr punished
Hello im elizabeth i worked at the new smyrna beach store … I was recently fired because my assistant manager got mad at me and started a conflict i still remained calm untill my general manager looked at me told me i need to calm down and get the f out her store …. She decided to side with the assistant manager beacause they now hove a relationship going with each other witch are not just lie to grt back at getting fired… I have no desire for anyone to loose there job at all…. Well i finally got a hold of our new districked manager well he emailed me and he actually took the time to meet and talk to me unlike our last one who hung up in my face because he also knew about there relationship….. N e ways in the end the new dm told me i can work at another store …that there shows i wasnt wrong … But now in a way i am still loosing my job because i walk back and forth to work .. Me at another store is not fair …… I dont know what to say at this point because its onvious legal actions have to be took and all i want is to go back to work at the same store i started at … If i did nothing wrong why am i the one to move the assistant manager was going off on me n they have a relationship so why is it that im moved … I just wanna go to work.. Bk has been a sourse of income that helps me and my family get by…… And another thing my girlfriend (fiance ) also works there at night and after this thing with me she was took off sceduale and was told they have to fit her in … But hast worked again sence ….. That there is discrimination on her part because she had nothing to do with anythin…
Yeah the Burger King in Keokuk Iowa hired my stepdaughter about 2 weeks ago they had her come in on Monday Memorial Day working for a half an hour send her home and then we took her there at 5:30 and they sent her home at 6 o’clock again tonight why hire people if you’re going to do this kind of shit
I work at a Burger King in canton ga, my manger is ride she threw away my note saying that I can’t work on her shifts and wants to say stuff about me in Spanish to the other employees. When I asked for our district managers number she told me no that she can’t give it to me . I am a employee why can’t she give it to me if she’s my manager then she told me to call our owner of the store knowing that he doesn’t like talking to us and usually tell us to tell our managers about the problem and I can’t do that cause she the manger on the shift. She is very rude and she is a Hispanic and she lets all the Hispanic employees do whatever they want and she makes sure that they have less work and puts them in positions they want to be put in. I feel like she very racist and it makes not even want to work here no more but if I didn’t have bills to pay I would have already quit. This is getting really fustrating and it’s starting to make me mad.
Went into the Burger King in oxon hill me those poor workers are working with no air conditioner no ice cream machine for the customers there a pregnant young lady struggling to work under such conditions. The workers are sweating over the food this is disgusting and not healthy. I realize the corporate office is only open on weekdays so they have until Tuesday to fix the air conditioner or I peraonally will be calling the Department of labor and the Healh department. This is I humane for these people trying to make a honest living to have to work in such conditions
I went to the Burger King on 8720 Ohio Street, Plano, TX 75024 on 5/23/16 and ordered a #1 Whopper Meal and got to work and started eating my burger and found a fly in the middle of my burger. I called the store and LVM for a Mgr to call me back and tried to call again and no answer. So I am very upset that I still have not received a phone call from the facility Mgr. And I have never had a good experience w/ any Burger King and after today’s experience I will never return back to any Burger King at all. If I do not hear back from an employee of Burger King, I will report to FDA or CBS 11 News if that’s how I need to get someone to call me back.
Two words Fish Nuggets
Thanks
I’D love to know why you offer coupons for two people. Why can’t you offer coupons for one person????
Bring back the tenders plz lol.. Also the burgers are thinner and not as tasty as they once was.. Should have kept things like they were in my opinion.
A word to the wise: IF you ever happen to be hungry on a Friday night (about 10:15 pm) and decide to go through the BK drive thru at 357 Main Street, Reading, MA, to order the fish sandwich meal, be warned…IF they ask you to wait in the parking area for the sandwich, they may just forget you altogether. After 15 minutes of waiting, I managed to get their attention through the window. They acted like they didn’t know what I was talking about. They finally coughed up the sandwich (without the fries, I might add) without so much as an apology. I will go to that BK again. Are you listening, Corporate?
Burger King I Loved you in 1983 when I worked at one of your stores in Ohio. I enjoy as I call it The BK Lounge especialy while overseas in Okinawa, Japan. The BK Lounge ALWAYS upheld A VERY HIGH Standard. I went to a Burger King in Greenbelt because I like the food and it is within walking distance of where I live. I could not believe the shenanigans I saw while in this store. A young girl at the front counter wiping her nose and folding napkins with her hands. A large pile of Chicken Tenders appearing to be cooked waiting to go back into the grease. French Fries that did go back into the grease to warm them up for my order. Between the Bugger Girl and the Reheated fries I will not be back in the Greenbelt Buger King for anything
I wonder if the founders meant the burgers to be made in the microwave. I still like em but the fact these are grillen and frozen and then put in a microwave is not the idea of fresh tasty burgers.
what ever burger king you’re eating at is doing it all wrong and they need to be fired
I work at BK.And their burgers are frozen,but they are Flamed Broiled…not microwaved!
Today I went to the Burger King on Jacksonville, FL. I ordered a Chili Cheese Dog meal. When I drove up to the drive thru, a MANAGER/SUPERVISOR handed me my food. No eye contact, nothing. She was talking to her other co-workers and another manager. I asked if I could please get some ketchup. She just walked away. I sat there for two minutes thinking that maybe she heard me. I then had to try and get her attention again by saying “excuse me”, she didn’t hear me the first two time so I had to raise my voice to get her attention. She then came to the window and I asked her again if I could please get ketchup. She replied, “Oh I didn’t hear you”, then slammed the drive thru window. She came back with my ketchup and didn’t bother saying a word, not even apologize. Worst customer service ever. I have worked in the past in food and beverage and I haven’t seen anything like this. I understand co-workers need to work together and communicate but talking about other things and not giving your customers your attention and being rude is another.
I really don’t know, had a similar situation today and the manager was the topping on the cake. Double cheese burger plain. Drive off eat fries unwrap burger take a bite mustard and ketchup shoots out literally I got a 5 inch trail of that shit down the front of My Costa shirt 1/2 inch wide. I don’t wipe it off turn around go back . My plain double cheese burger is sitting there and they swap it out and say nothing about the snail trail of mustard and ketchup. No would like some water to try and get it out of even a cup to get my own. Then the manager passes by me and I ask her she is the manager, she replies yes, and you want me to buy you another $3.00 teeshirt. What a cunt
I just went to Burger King in Deptford NJ, i order. Bacon cheeseburger with no onions. I happen to be allergic to onions. I also ordered a medium fry. I get an A1 burger with onions and a medium fry that looked like they were all eaten. I tooks pics, sucks I can’t post because on the receipt it states no onions. Awesome how I spent $10, mind you I didn’t get a drink on half a thing of $2.50 fries and a burger I can’t eat because it can hurt me wven if i take the onions off. I WILL NEVER AND EITHER WILL MY FAMILY EVER EAT AT ANY ONE OF THESE ESTABLISHMENTS EVER AGAIN. Even if its a choice of starvation or Burger King. I can’t believe this place is even in business.
ive worked at store number 15926 and it is unfair if in your handbook it says you can hire family memebers or even put them as managers but so far they have put her husband as a manager and her brother is quiting cuz of unfairness…. and i also quit cuz i kept getting sick on them and they would get mad at me like really???? i would rather call in sick then be like one of there other workers going in hungover and going in drunk and no one says anything she hasnt fired him. but one of her openers didnt go in one day and what does she do she bitches them out and writes them up yet the guy that comes in drunk or hungover she doesnt do anything…. and if you need proof i can bring in some people to tell you as well this has to stop. its not fair to others. if there working there hardest and getting treated like shit yet hes a golden boy really? is there anyway you can handle this?
Wow I’m having same trouble in lake Wylie sc they let obvious intoxicated people work when I asked manager about it she said that’s the only person that would come in to work the manager Anna acknowledged that the person was in fact drunk and smelled like alcohol
Hi my name is Liliana I worked for Burger King in Ma Boston, and Burger King hasn’t pay me for a month I been contacting my Boss the store owner his giving me excuse everyday that they gonna pay they nothing paying me and I think it unfair. I don’t where else too communicate so I could get pay.
We are hoping to pay you soon. However, you never showed up for a shift, according to the manager. We are trying to understand the situation.
What’s there to understand? PAY THE LADY FOR TIME WORKED.
i was a manager at 637 rice rd lees summit missouri 64086 and i quit on the 25th because maranda said that the 20-25hours a week that i was doing interviews hiring and filling in when needed, i would not be paid for, her exact words were (well thats your fault for doing it) her managers are only allowed 40 hours per week, if we went over she would adjust our hours back so we never got paid for more then 40 hours per week.
At this point i am owed $800-$1000 for the hours i worked. i will be contacting the missouri department of labor on the 28th at 12:00pm
I have purchased at Burger King about a two weeks ago and I noticed that they have double charge my card. And I had all the info on my phone. That they charge my twice. So I call the branch where I did my transaction they said the manager will be back in 30 min or so. So I call back after an a hour. Some lady answer and told his gone for the day. So I called the next day to talk to the manager and I did he got my information and everything but nothing was done. I just after six day’s. I got a nasty rude manager answering the phone.
And that is in Jacksonville, FL. Downtown area.
Hello my name is Sarah I am a former employee at Burger King in Barrie. I worked for Burger King for a month and a half in 2014 before I quit. I have been trying for two years to get my T4 from you guys. I have talked to my previous manager many times, as well as called Burger Kings Corporate Office with me waiting on the line just to be hung up on. I cannot file any taxes until I get this T4.
on April 20th I took my three grandsons to Burger king in Lehigh Acres, Fl. for the five for four special, we all got the same thing the bacon burger. With in one hour of eating all four of us got sick with stomach cramps and diarrhea. I called the store and spoke with the manager, told her something they were serving was tainted. I wanted too know what we ate that made us all so sick. I was told I had to have my receipt before any thing could be done. I explained I no longer had it but the y had the copy I signed since I used my card. She told me that copy had to go to corporate, of course I was not very happy with the response. I was then informed her general manager would call me back. Of course that never happened. I do not like paying for something that is going to make us all sick. They need to do something about their customer service. All I can say is GOOD BYE BURGER KING.
So I have a dauher who was born at 23 weeks, I work at bk in Wisconsin and my daughter has been on and out of hospital and I bring in Dr excuses..well this time they said they are going to suspend me. I’m a single mom so I need my job but I also need to be here for my child. I don’t know what to do.
Went to hartselle al burger king today ordered to eat in.they apparently had the a.c. on.customers complaining of it’s cold.I had to go to the car get coats.still freezing to the point my feet were numb shivering so bad I couldn’t pick up a French fry my fingers turned black.I had to leave in order to get warm. This is ridiculous.if you cannot see that customers you need to close the b.k.doors for good .Cathy Hill
Hi my name is Ashley Hairell I am currently a employee at burger king on 1581 Poole Ave Yuba city CA I informed my store manager David Collison that not only had I gotten a position some where else but I would like to continue working there he said he would work around my my other jobs schedule since the position I was originally hired for was no longer available this evening 4/14/2016 I informed that my supervisor had put on the schedule for Friday at my other job therefore conflicting with my schedule for burger king for Friday 4/15/2016 David Collison store manager of burger king located at 1581 poole ave stated so your not gonna show up for your shift I proceeded to tell him that my supervisor for my other job had already left for the day and proceeded to ask him what I should do I also told him that I had the schedule for my other job and proceeded to give it to him in when stated very rudely that I am tired of having to work around peoples schedules so you need to pick a job not only do I find this very unprofessional and rude but I do not think a store manager should be allowed to speak to their employees like the way he spoke to me considering I did not get rude or out of context with him
The Nasty Burger King staff at the location below:
Burger King, 3250 North Pleasantburg Rd, Greenville, SC 29609
They have no store phone for this location so if an employee were sick they cannot take off of work which is completely absurd. The reason for my comment is my fiance’/ boyfriend works at this location and he tried over +10 times to call out because his license was temporarily suspended but when he called and the phone never rang so basically implying that the phone was no longer in service. I would like to contact one of the managers because as of now he has no job because one of his co-workers contacted him saying he was fired. I need to know what he can do about this because WE cannot go talk to his disrespectful managers. I need help finding away to reach corporate about this one restaurant. Someone contact me at dixon.jasmine [email protected]
If one of the managers didn’t inform him then they didn’t really fire him for real
Most of the people writing on here, just send a letter with your receipt for a refund. If you don’t get the money back, and instead it’s a gift certificate, that’s just as good. I received a gift certificate and go to the local restaurant that is better than the one I used to frequent.
i was visiting your burger king on the corner of andrews and oakland park florida. One of the african americans was on his break smoking marijuana right in the back near the dumpsters. My kids asked me what was that smell he tried to turn his back but i know how it smells. I think that was very unprofessional and you need to screen your employees better than you do before you hire them. I have also seen when i went inside to order that they dont use no gloves all the time. Very unsanitary.
Hi,
I was trying to find a website or email for raise my concerns about your store in Festival Mall Alabang, Muntinlupa City in the Philippines, unfortunately I could not find one instead they are directing me to their FB page ( which I find very inappropriate to raise my complaint and can be perceived as cyber bullying).
I went there last Sunday April 3, 2016 around 12:20 to 12:25pm. I was in hurry to find a quick lunch since I have a meeting at 1 pm. To my surprise there are only few people queuing to order and I said to myself this is great because I can have a quick lunch (since i been craving your burger since Saturday night).
I think I was 3rd on the line, but during that time there were only to cashiers working considering its already lunch rush. So I waited but I noticed that they were moving not on the usual fast paced flow for a fastfood retail store. So I waited again practicing my maximum tolerance, now I that I am second to the line, suddenly your cashier decided to pull some bills and went to the manager who was sitting on his office while its 12:30pm!!!!! So again I practice my maximum tolerance of waiting….. when its my turn I ordered whopper meal, unfortunately upon paying I was asked to step on the side and wait for my burger while they were making it. So I waited but I saw my watch its already 12:45pm…. I said to my self this is crazy slow and that is the time I began saying to them “your service is very slow, and can you ask your manager to come to my table”.
Here are my bullet points:
1. lunch time but you only have two cashiers and few food runners.
2. I saw a few BOH staff on the kitchen ( i think 2 or 3 at that time)
3. Cashier assigned to me works at her own pace.
4. Was not set up for their shift since she has no loose bills.
5. I saw BOH staff just running or walking around the kitchen considering most of your burgers were half service at that time (please review your CCTV if I am correct).
6. Manager was just sitting doing his paper during lunch rush.
Most likely despite my craving for your burgers there is a big chance I wont be eating at BK.
Hope to hear from you soon
Fernan Punzalan
by the way here are the details of my receipt:
BK#19506
OR#002-0146628
Thanks
fERNAN PUNZALAN
got three combos and one of them had a hair in it thats not sanitary at all it was abingdon va store i wouldnt recommend anybody eating there period
Went today 4/2/16 arrived in a double thru waited for 9 minutes still no order taken. Backed out of drive thru went to the inside to place order, placed order for chicken nuggets and smoothie, waited for 18 minutes still no order, requested a refund in which manager “tossed” register keys to an employee saying ” give refunds to whoever wants their money back”. This particular was just remodeled less than 6 months ago with the new double drive thru. All the manager could say was “sorry we are short staffed”.Had to give a minimum of 1 star, but if I had the option to give no stars that would be my option NO STARS….No worries of me having to return to burger king…..the owner of this store apparently doesnt visit his store. Also refused to give me any numbers to call a district manager, just told me to look up the burger king website.
If you are going to sell hot dogs learm how to make good dogs. Stoped & had two dogs in Glendale6 Az. It tasted like the dogs were injected with liquid smoke instead of cook on the grill. Tasted terrable. Had to throw them away. There was only a hint of chille & cheese. The very worst hot dogs i ever ate. Also the onion rings were not crisp. Half cooked. Learn how to make good chili & really cook the hot dogs on the grill.
I went to the drive thru at the Century Florida store and they messed my order up, then ask for my change back because we was charged the wrong g price and when I asked for home office the manager preceeded to tell me she didn’t know the home office number but she would take my name and phone number and ask home office to contact me. My complaint is the drive thru worker is incompitant of doing her job because I ordered 2 number 5’s she asked me what’s on a number 5 I though really. I will never go back to this store and think since it took so long to get our order straight I should have been given a refund. Thanks, Christy Wright
On a recent employee for Burger King my name is Richard Romero I work for the restaurants in downtown Denver Colorado I work for Colfax and Gilpin and 30th and Downing I had some issues with the Burger King’s at those stores working over there one of the managers was cutting me down fighting and arguing with me and I wasn’t fighting or arguing back but she was picking about how she didn’t like me and this and that you know started stuff with other employees and other employees to talk stuff to me her name was Marcella it’s a Mexican and I can’t even pronounce it is she was literally yelling cussing me out calling me names and everything else she caused me so much stress and it happen to have a seizure 101 and 101 back to work the next day the other manager Brenda ask me how my seizure was of course Patty and everybody didn’t do nothing about it Patty is one of the district managers I told Patty about what was going on and that I’d like to be transferred she told me she’d see what she can do other than that I was working on Gilpin work for Raul and when I was working on Gilpin and Colfax the manager Jennifer over there who was supposed to be married hugging and kissing on the neck with these young and she’s over there she’s like in her thirties maybe forty she was offering him drugs when they would ask her for it the district manager rual did nothing about it and he was starting so much drama he got me and my friend that I was working with in the store he started so much drama between us he ended up making this fight for no reason at all and then he cut our hours that’s when I went to Patty’s Restaurant worked hard for them and everything else did not do nothing to these managers and that’s when they started calling me names picking a fight everything call me on the phone yelling and cussing me out and everything else when I had told Patty what was going on in the district manager she did nothing about it her and my other district manager had told me had laid me off of work for a week a week or so it’s been over a week they said they would let me know when I can come back to work and now I get this letter saying that I abandon my post which I never abandon my post I love working hard for Burger King I like making the money over there it’s just some of the managers and district managers get away with a lot of stuff and can treat their employees like this
Hi I work for Burger King I would recommend u to call HR there will do something about this
Tacos are a great disappointment!!! They are NOTHING LIKE YOUR TV AD..
Burgers are still the best!!
You are so stupid!
It boggles my mind that BK would even hire such a moron.
I called and asked when I had to be at work I was tolled tom. at 3. then I got a phone call to tell me that I had to b there at 11. I went in and got written up and sent home. I t was only my second day at work. I have no idea what I did wrong. She wrote me up in front of employees and costumers. It made me feel like I did a horrible thing when I did everything right. Im so upset how I was handled.
When u get there take a picture of ur day u are working it proof u know your day and if they changed it u have proof. The issue ur are have to need to go up to them and ask then what have I done and if they don’t say nothing u go to ur RM
While visiting my son in the US Army in Munich, Germany, We visited the (large) Burger King at the Munich railway station, in the town center.
When we used the restroom facilities, I was surprised to see there was no power to hand dryers, only to have a woman sitting outside the restroom doors, collecting .50 euros to give a paper towel.
Is that the way BK does business in Eu?
Myself & a co-worker choose to try the new hotdogs today. We both do not eat at Burger King often but did today. She ordered onion rings and the original dog I ordered the same along with an order of fries and the chile cheese dog. In agreement we both think they tasted horrible. Everything looked & tasted dried out. The dogs were dry & Shriveled. I used to enjoy eating there from time to time but I will reconsider next time. Thank you
I went to your store in marion il and the cashed was very rude with me. I will not come back to your store untell the casher Amy starts respecting custmers it’s not the first time it happend. Guess telling the managers at the store does no good there.
for the third time, the food is great. especially the ash brownies along with the egg sandwiches with balogne
I went to Burger King with my son I East Paris Avenue and 28th St. On March 14, 2016 and I ordered a whopper Junior with cheese meal when I went to eat my hamburger I had a tomato the size of my pinky tip I took it to the counter and asked if I could have a tomato A bit bigger the woman at the counter gave me a horrible look then went and said something to another coworker on the sly and got me another tomato a smidge bigger and came back and told me this is the biggest we’ve got right now and acted like I was being A difficult customer I felt stupid and I felt that the woman was being very rude I don’t frequent Burger King because I often have customer service like best and Grand Rapids I wanted to let you know because I love the flavor of your hamburgers
I wanna know how in the world am I supposed to speak with someone about & short version, one of you employees going off on me, verbally fighting with me & no one said anything, not even the manager. I’ve called all the numbers & I will call BBB as well because it was to the point that it may have became physical.. This particular employee has repeatedly in the past yr has gotten my order wrong, making late back to work. One time it took 20 for just an Apple pie & another 20 to give me a refund & I only get a 45minute lunch. The manager that day promised to give me a meal since this happens so much & I got nothing except low sugar, feeling sick for the rest of my shift & written up. Only reason i even went back was because I get mistakes happen, i have no car & it is the closest restaurant in walking distance.
There are two burger kings in Antioch Ca both serve cold food with an attitude both are always nasty inside and out both you got everybody speaking in a foreign languages everybody wita evil stare lookin at you like what the bleep you want. The one next to the Antioch bridge is whew wee slow nasty rude chicks in there cold cold gooey food the fries cud chip ya tooth or crack ya lip then the one on lone tree way is racist they are predudice up in there the food is ice cold the fries are frozen if you not one of them so if ever in Antioch Ca avoid the hassle its never gonna change at those two places i now plan to just stick wit jack in the box
I arrived at the Burger King in Deland Florida the south woodland plaza store to find a manager pacing in the parking lot on the phone. Her phone call was obviously not work related considering the profanity involved. We ignored that and headed for the drive through where we sat for nearly 10 minutes with no response. My wife tried to approach the manager on the phone in the parking lot, but the manager promptly walked away from her leaving her to walk upto the drive through window. The drive through head set battery had died so we went inside only to find a locked register waiting on the ranting manager in the parking lot. Our food was wrong and after they fixed it not only was it still wrong, but also cold… Needless to say my whole family was not happy. Feeding a family of 6 our order was not cheap and we all wished we had spent the money elsewhere.
ON FEB 27. AT AROUND 730AM I WENT TO THE BK LOCATED IN HEBRON KY. I ORDER A 5PC FRENCH TOAST STICKS AND A LARGE VANILLA ICE COFFEE.. THE FRENCH TOAST STICKS WERE VERF GREASY AND HARD, AND THE ICE COFFEE HAD NO VANILLA AT ALL.. I CALLED AND SPOKE WITH A MNG AND EXPLAINED WHAT WAS WRONG ( 5MIN AFTER I GOT THE ORDER SO IT WAS STILL ON THE SCREEN AND SHE REMEMBERED ME) . HOWEVER I WASNT ABLE TO GO BACK AND GET A NEW ORDER AT THE TIME SO SHE SAID SHE WOULD PUT MY NAME DOWN SO I CAN COME PICK IT UP FOR BREAKFAST WHEN I CAN….TODAY ON MARCH 1. AT 745AM I WENT TO PICK UP MY ORDER..I ADVISED I HAD A CREDIT ORDER THE LADY ON THE SPEAKER ASKD WHAT MY ORDER WAS AND AS I WAS SPEAKING SHE INTERUPTED ME AND SAID “JUST GOT TO THE WINDOW”. WHEN I GOT TO THE WINDOW SHE DID SAY HI OR HOW ARE YOU OR ANYTHING ALL SHE SAID WITH A ATTITUDE “SO, WHAT WAS IT AND WHAT WAS WRONG WITH IT” .. WHEN SHE WAS PUTTING MY ORDER TOGETHER SHE CAME BACK TO THE WINDOW AND SAID “THIS IS THE LAST TIME I DO THIS” AND CLOSED THE WINDOW BACK.. THEN WHEN SHE WAS GIVING ME MY ORDER SHE SAID “WITHOUT A RECEIPT SHE IS NOT DOING THIS AGAIN AND ACCUSED ME OF DOING THIS 4 OTHER TIME” I HAVE NO IDEA WHAT SHE WAS TALKING ABOUT BUT I HAVE ONLY WENT TO THAT LOCATION 2 OTHER TIMES AND I HAVE NEVER CALLED FOR A CREDIT ORDER BESIDES THIS ONE TIME..SHE WAS VERY RUDE AND I DO NOT APPRECIATE BEING ACCUSED OF BEING A LIER…….. (ALSO I ONLY RECIEVED A SMALL COFFEE BACK) I WILL NEVER GO BACK THERE AGAIN AND SOMETHING NEEDS TO BE DONE! THEY SHOULD NOT BE ALOUD TO TALK TO CUSTOMERS LIKE THAT….
And I can afford more THEY ARE GREAT! LONG LIVE THE WHOPPER!
Please move to canada so you can save money on taxes and lower you prices for burgers
Everytime I go to the burger king in bonifay, fl. The store manager Brenda Hadden has the most horrible attitude. I have seen more of a turnover in employees there, Then any place I’ve ever seen. I have no idea why this woman still has her job. When you treat your employees like they are nothing, the employees treat the customers like they are nothing. I’ve been coming to this restaurant for years. Im to the point that I’m fixing to go McDonalds or hardees. Yawl seriously need to redo your upper management. Maybe should retire.
The bk store in walton ky is ridicoulus since our gm got let go. We always runnin out of things and always gorta wait till last before we know our schedule. There a couple people there who try to act they the manager when there not. And half people there dont so anyrhin. That not fair to anyone else who works hard and there everyday. Also i know a crew trainer is helpin a managet do count which is not allowed. He also just stands there and watches my boyfriend. People qct like that dont need a job they just run the. Good workers away. Who leaves on a shift while there suppose to be workin and still clocked somethin need to be done.
we went to the branch on Old Dixie Hwy and Forest Parkway in GA and the establishment was completely empty, no personnel at all not even one, we waited like 5 mins until someone come in from a side door and hide behind a door when he notice that I was taking a short video. this particular branch has a really bad customer service, orders are always wrong and take forever.
There’s a Burger King on 1605 schaeffer Road Knoxville Tennessee 37932 the general manager Juan hammonds I made a order and they got it all wrong called the lady she admitted it was her fault but she wanted to be a total b**** I’m on my way to work I can turn around right now and then she says she can’t give me my money back tomorrow like they’re the ones that mess my order up it was a waste of my $8 I work hard for my money and just a waste it like that for somebody else to waste it I mean I should get a choice whether I want my money back tomorrow but I can conveniently come in cuz I’m at work now or my order but she says no she can only give me my order and she just so rude so I like somebody to call me back on this because I apparently I can’t get ahold of nobody in a corporate office and if nothing is done about this burger king will never get my money again
This letter is for corporate and it’s not every Burger King this serves great I live in Sunrise Florida the Burger King on Sunrise Florida and Sunset Strip needs to be closed down the food always taste old and cold I keep going back thinking that maybe things will change I think they need to change the whole staff especially management and the kids they have working in there they don’t know how work performance should be performed the bathrooms always nasty the food is always nasty I say shut it down Sunset Strip Sunrise Florida yours truly miss Martin
I am an employee at Burger King and the things that I have had to deal with could fill a book. Recently, I worked with this employee that the managers rehired and she cussed me, got attitude with the entire team (manager included), and called me out of my name. While I was taking an order she started talking to other people and I thought I heard her say something about smacking me. I do not advice anyone to get a job there and from the stories I have read on here it seems this way everywhere. In my honest opinion, something needs to be done. Doesn’t matter if its fire managers and hire new ones or the main man over all the stores go undercover and find out what’s happening in the stores.
IF YOU CAN PASS THIS MESSAGE ALONG THAT ON TWO OCCASIONS AT THE BURGER KING LOCATION ON 2511 SOUTH SAN PEDRO I WAS GIVEN TWO BREAKFAST SANDWICHES WITH RAW HAM SHAVINGS AND ON ANOTHER OCCASION I WAS GIVEN A BREAKFAST SANDWICH WITH BLACK FOREST HAM WHEN IT IS SUPPOSE TO BE A SMOKED HAM SOMEONE IS GOING TO GET SICK THAT IS BORDERLINE FOOD POISONING PASS ALONG TO FRANCHISE OWNER OR UPPER MANAGEMENT.
On October 28th, 2015 at 07:47 I stopped at the Burger King located at 1491 Hwy 138 SE, in Conyers Georgia. When i approached the counter no one was there to assist me. After waiting for a few minutes a young lady came from the restrooms with a cleaning tray with cleaning supplies and what appeared to be trash bags up to her elbows covering her hands and arms. She removed the gloves and asked me could she help me. I was hesitant because she had just came from the restrooms and did not go and was her hands. I went on and gave her my order which consisted of a small hash browns and a small fountain drink. After ringing my order up the young lady then turned and retrieved a cup from the stack of cups. I then stopped her and asked her was she going to wash her hands being she had just came from cleaning the restrooms. She stated to me “I had on gloves”. I explained to her that it didn’t matter that she had on gloves because she had just left from cleaning the restrooms. She then stated to me, “Well i’m doing what i was trained to do”. She then turned to put the cup back on the stack, and i stopped her and told her that she did not need to put that particular cup back because it had germs all over it. She then took the cup with her to the back and spoke with another employee. Another employee working the drive through walked up and i asked her to speak with the on duty manager. When the other young lady came from the back the drive thru person had started to fix my order. The young lady gave me another cup. I did not get to speak with the manager because i was pushing for time. I refuse to go back to a restaurant where an employee tells me that they were trained to clean a restroom and immediately start to serve guest without washing their hands. I made an online complaint with the company the next day but have not heard back from anyone. My next step is to contact the local department of Health. I know from past experience that the local Department of health will take immediate action against this restaurant if i contact them. Common sense, you don’t work in a public restaurant, clean a restroom and go serve guest without first washing your hands!!!!
ATTN: Marketing Dept.
This isn’t a complaint but a suggestion 🙂
I work in a professional setting; so every morning staff come in with their coffee. I like BK coffee but the presentation is the most simple and plan. This doesn’t stop me from ordering your coffee but in our morning meeting I do feel a little plain with my coffee cup. I just recommend a better presentation…IDK if this is part of your marketing strategy to keeping it as simplistic as possible. Anyway just my though.
Came in this morning to get my food right after breakfast and they sold me steal nuggets that taste like its been sitting there for hours I asked for a new order and they told me it would be a wait and I had to get back to work so I just left this is not the first time this happened they place is so filty and dirty I barely wanted to order my food there some of the employees is rude and so is all the managers this is the worst experience ever and I don’t think I will be visiting Milford burger king again never been so unhappy with my service until I stepped in this place
I went into Milford burger king a couple of mornings and noticed that every morning I go in I don’t get my order correct I told myself I was not going to go there again but I did also the lady head manager is real snotty and rude to not only her customers but her employees she treats them like they are her kids yell and talks down on them I don’t understand how she still has her job the place is real dirty I have seen roaches crawling near my seats and hair in my food and every time I ask to speak to a manager I get nothing but attitude rudeness or she says what do u want me to do I am not please with my service at all nor how she treats her customers or employees yelling and cursing at them something needs to be done
Hello my name is Cassandra, I went through a drive through at one of your locations & the woman that took our order at the window was very rude & disrespectful. I am very upset with the way she handled our order & especially in front of my children. I called when I left to speak to the manager & turns out she was the manager, being the manager of a store myself that is not the way to treat your customers. I feel very discriminated against & I will not stop until this problem is resolved.
We have your store in warwick new york I visited here for 20 years the past 2 years have been awful. Always a wrong order, food is cold, cheese never melted, no one really speaks good english, then you complain to a manager and don’t get anywhere. It’s a shame hoe a big company doesn’t even care about their customers it’s sick. As I see in any other companies most employees don’t care about customers, what is going on?
First of all I came in to get an order fixed that was either incorrect or cold. The general manager replaced my food with a lot of attitude which I did not understand considering they messed up my food to begin with. The food I received was so disgusting I could not eat it. I asked for the corporate number and even though he yelled throughout the store that he gave it to me i guess so that his crew would calm down i never got the number. What I did get was a crew member yelling “give her my number” so I got disgusting food, attitude from the general manager, intimidation from him and his crew, I wasted my gas and time and I definitely did not get it my way. I am so upset over the whole thing I will NEVER return to a burger king without an apology from both the general manager and the crew member. I am embarrassed for you.
Dear Burger King
On Sunday, October 11, 2015 at the restaurant at the intersection of Hodges and Atlantic Boulevard (13180 Atlantic Blvd) Jacksonville Florida 32225 .At this restaurant I had to use the facilities
(Restroom). The restroom was completely nasty look like it had not been cleaned in years. It was so bad that Mr. clean himself would wear a hazmat suit to go in there to clean the bathroom. The sink in which you would use to clean your hands was turning brown/black from not being clean over a long period of time and you don’t want me get started on how the toilet looked. Also there were no signs in the bathroom telling the employees to wash there hands so I can only imagine if they clean the bathrooms like their hands God knows how many people are getting sick from this damn place that the movie saw was filmed in.
Sincerely Feeling Nauseous,
Turd Ferguson
PS dictated but not read
My sister’s first job was at the 2nd Burger King opened in Miami. We have loved BK over the years. Today we went to your franchisee, Magic Burger, at 825 N Nova Rd, Daytona Beach, FL. It was filthy, buggy, workers yelling, food terrible, lack of onions and just disgusting. What happened to your training and standards? Do francisee’s take it serious about quality and the BK way. Please clean up the system as the competition is great. Will go to clean McDonald’s and Chic Filet when I’m in a hurry. Sad in Florida
I had a takeout order with their known original chicken burger and when I open it at home I notice a browned lettuce sticking out from the sandwich so I peak inside it and saw the lettuce half browned. So gross as to them using such lettuce. Location of franchise : 1615 Wilson avenue northyork Ontario Canada . I just hope it’s easier to contact the head office.
I went to a Burger King in Kalamazoo, Mi. It seems that every time I go to this Burger King there is always a problem. I approached the restaurant and saw the drive thru was so busy that my daughter and I decided to go into the lobby. As we enter the lobby two of the employees one being a manager was hanging up Halloween decorations. They asked me how the decorations looked and I advised them that the drive thru was extremely busy and they might want to help the 2 workers actually working. I used my free coupon that I was given before because of another issue I had before. I order a whopper Jr with cheese and after looking at my burger noticed that the meat patty was smaller than the bun. I asked the employee to remake my sandwich and was informed that all the patties are smaller than the buns and that its the new buns that got larger. I told her that normally the patty is as large as the buns and this is not true. The employee then starts to argue with me so I just ask for my money back. If the patty is suppose to be smaller than the buns this is false advertisement because on television on billboards all burgers are full and definitely bun size. I will never go back to this Burger king all feel like if Burger King wants to false advertise there products than customers like me shouldn’t buy it. Employees should never tell customers something different than whats being advertise and Burger King shouldn’t sell a product they’re advertising falsely…sincerely pissed off customer!!! So when the company is ready to give me a sandwich where the burger is as big as the bun I’ll think about going back and spending my hard earn money on a product that the price seems to keep going up in price!!!
I found a penny in my burger from burger king Lebanon pike hermitage tn. Will most definitely be getting a lawyer and I have a picture.
Dear sir I ate at Burger King at 3709 North Tryon Street Charlotte North Carolina many times but this morning on 9/25 /2015 time around 0725 the attitudes has got worst and will not be going back, it’s almost like that thay don’t want you to come to the store they hate to see you there
No bacon ????? What a joke table view, cape Town, south Africa double bacon cheese burger sorry no bacon mmmmmm
I was dinning with my family at the burger king store number 3310 in Fall River Ma.and the manager was very rude with her employees while customers were at the counter ordering food .I feel like the manager could of done a better job of displaying herself towards her employees .I think she was very rude and unprofessional and the customers behind us thought so also .I am very unhappy with this location because of the manager on duty if you need.to ask me more questions p thank you
My concern is the terrible Commerical about getting pregnant and making chicken fries. Are you telling me that your design team, has such little imagination that they cannot come up with something better than that, that you actually have to use a teenage chicken to get pregnant, don’t you think you are sending the wrong message, even if it is a chicken. It’s just a really stupid commercial. But that is just my opinion. You should really rethink this ridiculous Commerical and maybe the people who work for you.
I took my family to your BK #5353 North Adams Mass big mistake not only did I myself become ill but so did my children and husband I called and spoke to a manager in the Am they said they were sorry and I could get a refund when I went in the Manager from the evenings shift said no you can`t get a refund but I can give a gift card why would I want a gift card from a place that poisoned my children. The manager said I will call the main office and ask if I can give a refund and call you back. He took my name and number same as the earlier manager did and never called me back. After such a display of indifference and disregard for someone becoming ill I am contacting the board of health this is atrocious I would have been less upset but these are my children and your company should be ashamed of the behavior of your manager of this store. I have had previous issues mostly with the service but everyone has a bad day and I figured give them another shot never again. I will be passing along this experience to my friends, co-workers and family about this.
Your employees kicked me out of the bathroom today because they thought I was in there getting high. They banged on the door and I told them to stop and they said not until I get out. Why on earth would they assume I went ro burger king to do drugs in the bathroom? I was extremely pissed off and couldnt believe they said that. I wonder if that is how they treat everyone who uses the bathroom. Why did you un lock the door for me if you were just going to kick me out a minute later? They were so rude and I cant believe they did that. Does that happen at burger king? Do people go to the bathroom to do drugs? And do they obnoxiously pound the door down while your mid pee yelling at you to leave? So rude.
My daughter works for the newer store in Cedar Falls, Iowa. She has been there for over a year. She goes in on her days off, stays late, closes by herself lately and tonight she is there basically by herself! One manager is sitting in the office and the other one is outside. She’s trying to run the whole store by herself! She just text me letting me know what was going on and said she needed help. She started crying in front of the customers and was extremely embarrassed. This is some total bs! She gives her all for this piddley ass minimum wage job is taking advantage of my daughter. This is unacceptable and unprofessional! I as a parent have always instilled in my daughter good work habits and I am telling her to walk out!!!!!!!
I am a employee at bk in cohoes ny and I was suspened for stating my opinion on the lazyness of the other employees today …is there any grounds for this plz reply
I am a Manager of a business in Paris Texas. I have always been a fan of Burger King. I have recently visited the BK in Paris Texas, there were flies everywhere, and I don’t mean 2 0 3. I sat at a table and counted over 30 that were just on the tables. I was the only person in the restaurant and had to wait 13 minutes to get a burger, fries and drink. When I got my burger, the meat was cold and raw in the middle. I visit this store frequently & have been disappointed the last few times there. Someone needs to take a good look at this store because it is not what it should be.
Good afternoon,
I was at one of your locations in houston a year ago and had a bad experience after talking with the manager I had to contact the district manager to resolve my issue. At that 5ime I told the district manager that I would not be back to ANY Burger King. After a year has past now I thought I would give them a chance again because my son really wanted Burger King. When I went to the restaurant this afternoon I had the same issues I had a year ago. First I told the lady what I wanted and drove forward to pay
When getting to the window I pay even though the manager taking my money was rude to me and my son. When getting home I find that order is wrong!!!! It is very frustrating that you as a customer tell the person taking the order what you want and I never get what I order on top of being over charged for something I did not order. This is all very frustrating when the only te I really go out to fast food is when I am not feeling well due to cancer and this picking up fast food was to make things easier so I can get home to relax from what I am going through. Please someone help me I am just done with the fight with Burger King!
I was at Buger king in Factoria mall WA today.
8/2 around 8:45 PM.
The store opens from 7AM to 12PM.
They closed the door so early, its a lie to the public, listed open hours should be kept as promised.
A manager like Asian person around 50 yrs old was horribly rude. He speaks English like a native.
He did not understand my English and asked 4 times same question. He was so rude treated me like an animal, like treating a dog asking ” medium large” without saying whats for.
I went to the window then there was a black person standing just asking for a water but he was treated horribly wrong. I tried to help him place an extra order for him.
The Asian manager still pretend do not understand me at all, repeating same thing 3 times again. ( just place whopper meals x 2)
So I mentioned ” Why don’t you write down, do you have a pen? ” since he do not get it.
He pissed at me, said “ I’m not taking your order anymore” refused.
I was completely harrased, called the police to fill the complain.
I don’t think person like him should be handling any business after all they don’t survive without us.
If the corporate office do nothing about this issue, then they have a problem not us.
I need to talk to someone about employees plus a manager shuting a store down a hour before closing time.
Our tv boards with our menu turns off an hour early before we’re susposed to close and then higher ups want us to clean everything in an hour which is impossible and now we all are having our hours shorten because we’ve all been working hard but who’s working then we have less than 15 people working at bk in the Howell Wal-Mart mi. And to add on is it or is it not the managers that are susposed find people to take ur place when u call off.
I have visited the burger King on Bruce b downs several times and it seems you have a regional mgrnamed Phil that is very disrepectful to its employees and calls them names. I need the HR contact as it seems to be getting worse asap something needs to be done
I ate burger king yesterday and ordered 2 whoppers with ONLY MAYO KETCHUP LWTTUCE CHEESE. both burgers had tomatoes. I called and manager named.George said he would correct problem. I come in today show him receipt tell him I spoke to him the him previous day and h
went to the resturant on Victoria st kitchener in Canada. disgusting resturant. The bathroom were completely filthy. my sister in law wouldn’t even sit on the toilet. The floors and tables in the resturant looked like they haven’t been cleaned in months. This was right at opening hours. never again!
I just had a horrible incident at the burger king store#17791 in tinley park, Illinois as I pulled up to the drive thru I saw one of the employees outside so I went on to make a joke about him taking my order while being outside and he very disrespectfully said that he could do whatever he wanted and if I didn’t like it I could go to a different burger king. I thought that was very unprofessional so I decided to go somewhere else, I went to the window to ask for a corporate number and he came and said that I was disrespectful I clarified that I was only making a joke and decided to drive off. He ran outside to signal me to come by him I did and once again told him that I was making a joke, while I was calmed he had his brother and another guy surround my car the employee went inside while the brother said he had jumped out because he thought I was going to fight the employee even though he was the one who called me over. I told him that he was being unprofessional by having them loiter outside his job and that he should not jump out on customers like that. He said that he did not care and he would shoot someone if he could. How can you have employees that act this way? That guy threatened me, I was with my wife and son all I wanted was to get him some food and I got the worst service I have ever had at any fast food place EVER! Somebody has to take some action in this matter because that is unacceptable.
It was a terrible & unconfortable situation,I want to Thank You (Devon Store Manager Miami Beach Location sore # 38) for your prompt response,and taking care off us.
I drove up to Burger King Drive Thru on Tuesday 7/29,this rude,no manners,unprofessional,no costumer service skills,unhumanbeing,somebody took our order,which I did not appreciate the way we were treated by this unhumanebeing,I was so upset over this situation I did not even eat what we purchase,afraid of her ignorence and what people are capable of doing to your food, we did not eat the food.It was a very terrible situation.their was no reason for anyone to go through this.BurgerKing needs to create a Costumer Service work shop for every emplooyee that are hired and keep it moving through the processes.
Hello I need to know what I have to do to get some type of compensation or something I mean it’s ridiculous that I go to BK to eat and my 3 yr old nephew and I spend the whole night with diarrhea and stomach cramps. My nephew shouldn’t have had to suffer because your employees decide to put a new expiration date sticker over an already expired sticker… Best believe I am talking to a lawyer this is uncalled for.
I’m an employee at Burger King in Virginia Beach, on princess Anne rd, I need to talk to corporate or something, I’m tired of my manager picking on me, & always punishes me for other people’s mistakes
I’ve visited the bk on 90th & maple, Omaha Ne plenty of times and I need to speak with someone i’m wondering about a manager that lets theft go on in her store. Rishundra or rashundra however you spell it Garrison works at bk on 90th & plenty of times she has stolen out of the cash register. if im giving you my money for the food, don’t put my change in your pocket . i had to go back once . and all of a sudden i didn’t have any change left . it was almost 16 bucks .!! BUT SHE NEEDS TO BE REMOVED IF ALL SHE IS GOING TO DO IS TRY AND STEAL PEOPLES CHANGE . And steal away from the company nobody wants a theif working for them . please start keeping eyes out and watching the tapes .
I am writing because I would like someone to explain the 2 bottom bun policy to me. If a customer orders a whopper and they cannot eat seeds they are forced to have 2 bottom buns which I will advise still has seeds on it. wouldn’t a better more appetizing and less insulting solution be to give the customer a bun without seeds? Burger King has sandwiches that come on seedless buns so why not switch or just provide the option for the customers that cant have seeds. We went to Burger king yesterday 7/26/15 in Melbourne Florida on Wickham rd. where we were advised that we would have to purchase another sandwich and switch the buns our selves or take the bottom buns and be happy to get that.
Needles to say you lost a entire family of customers with that poor customer service. McDonalds doesn’t say you can have it your way but they will give you a whole bun ( not 2 bottoms) without seeds if you ask them.
I have been to various Burger King restaurants on many occasions, and left discontented, dissatisfied. I do not enjoy the BK hamburger buns. It’s dry, lacks appeal and does not compliment the hamburger. I am not sure if it is long exposure to the air in the restaurant that is causing this problem.The bun seem to have been bought from a local commercial baker.
Have you ever considered baking your own bread (bun) in-house (as do Subway, your competitor). You have so much options to improve the quality, taste, the texture and at the same time add variety. Thank you.
I went to 2 different Burger kings tonight both to which got the order completely wrong!
The 1st returned my money so I went to a different location, only to run into the same problem but they refused to refund my order within 5 minutes of receiving it ” COMPLETELY WRONG!” I will keep my receipt and do expect compensation for the situation and the assistant manager I had the displeasure of dealing with! 🙁
980 Missouri Ave, Largo, FL location
Time 10:38 p.m. July 25th
So we know who was working.
I would like to know is it truly professional to stand in front of fellow crew members as a mgr and ask the crew member’s rather or not somebody should be given a chance to stay?.. I do not think that this is a very professional thing to do… along with saying in front of everyone if you mess up again you are gone?… I am highly confused on this one Hmmm….
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Your Corporate phone number is a joke!
From the top down, this is the WORST fast food business I have ever tried to contact!!!
Great job corporate staff!!!